Fast efficient service
I would highly recommend install my antenna to anyone looking for a new antenna installation. From the moment I called the company and enquired i was greeted with postive attitudes and flexible appointment times. Our installer arrived within the predicted time window and had a positive friendly attitude. Work requested was for a antenna installation on a new house plus 2 tv cables. I was provided with an excellent quote and given same day service. The installation process was fast and efficient and the installer checked the connect was all work...ing prior to leaving. Payment was made very easily via card on the day. I was also informed of the warranty and advised to call if I have any issues. Overall the service was amazing, fast, efficient and very professional.
The reviewer stated that an incentive was offered for this review
This company is a scam
This company’ is a fraud , they’re selling $80 antenna in $790. Stop ripping us off our hard earned money. My mum is a pensioner and this company ripped her off. Stop ripping us you feelingless animals.
Didn't even show up or call ... very poor company to deal with.
I booked to have a technician come and out find out why we're having TV reception problems and to possibly upgrade/replace the antenna. A timeslot of between 12 - 4 pm was required so I took the afternoon off work (unpaid) to be available. They hadn't called or showed by 3.10 so I rang them. I was advised the techincian had been held up at a unit complex and was running late and I should expect an update shortly. It didn't happen ... until around 6pm. Extremely annoyed because I still had TV reception problems & had just lost half a days wo...rk I called Jim's Antennas at 7pm the same night. The tech called me back minutes later, turned up at 2pm as agreed the next day and now I have a shiny new antenna, brilliant TV reception on all channel all done with a smile and at a fair price. Installmyantenna could learn a lot from them...
Did not show, they knew why but no courtesy call to let me know!!!
Given an 11:00-2:00 time slot. Rang up at 2:10 to check where technician was. Told they would find out and call back. At 2:50, I called again and the lady told me there is a note here that the technician is being held up for the rest of the day. No courteous call to let me know this! Very inconsiderate!
No sh ow
I can't comment on their service as no one showed within the 4 hour time frame I was given. Also there was no courtesy phone call to say they were running late. Disappointing!
Poor service, unprofessional, poor work quality.
The installation of the tv wall mount was messy. The one who installed the wall mount made few holes before finally getting it done, which is something you should’ve made sure before drilling the wall. He doesn’t even know how to install tilt type tv wall mount and did not follow the instruction from the manual and did not use the screws from the wall mount. The wall was also damaged and I am terribly disappointed with the service provided. We paid $382, and I don’t think it is worth it. Such a waste of money. Please make sure next time that your staff are knowledgable in dealing with this kind of installation. Definitely something that I won’t recommend to anybody.
Questionable service. Questionable price.
Called up Install My Antenna to help my grandfather get signal at his home as after a power outage he couldn’t get any channels on his TV. The lady on the phone was helpful and professional and booked a date. However, I was told a serviceman would be at my grandfather’s house early morning and he did not show up until mid day.
My grandfather described the man to be rude and unorganised. After the free quote, my grandfather was quoted $670 for a new coaxial cable, a new splitter, conduit and labour. The work was described to be ‘hard’ hence the...
Technician checked signal strength, which was low on the ABC HD channels - advised new antenna was required at a cost of $550 or $750 (for larger/stronger aerial) plus $299 installation fee. He was here for no more than 20 minutes. $100 for every 20 minutes. They use a flat rate....BEWARE!!! l should have shopped around but needed it done. Lesson learned.
Brisbane Office - Poor Experience
I booked in a free quote and was told the only appointment that they could guarantee time was 8am, so I booked that one and moved my work around to suit. Without letting me know in advance, the technician came late - at 8:35am that morning. He had a look and asked if there was an antenna outing, which I wasn’t sure about but I looked everywhere and found the antenna point for the technician which he then tested and said it was working. Without telling me how much it was going to cost, he cut an antenna cord and connected it up and made the TV w...ork. I didn’t have a choice whether to book his services or not, and was told the price after the fact. If I had know it was going to cost me $185 for a cord and his 20min of being at my place, I wouldn’t have engaged in the service since all I was sagger was a free quote. I called the company and expressed my unhappiness regarding the price. I was told that $20 was for the cord, $90 was the call our fee and the remainder is for 30min of work. It is expected that the call out fee would include 15-30min of work (this is the case in a few companies that I called to), however not at this company. The receptionist was rude while dealing with me and then said she would pass on to her manager. I was happy to pay for the call out fee of $90 and $20 cord, as I felt this was a fair amount for the work done - especially in the circumstances. The manager calls me later that afternoon but I was working and wasn’t able to pick up the call - the manager did not leave a voicemail and full amount ($185) was taken from my credit card. I call this morning to discuss this issue, and as told that the receptionist knows nothing about it and the manager is away today. Will not recommend this place to anyone and will let all family and friends know of my experience with this company.
What a ripoff business!!
We arranged for a technician to look into our problem with channel 10 and 2 reception. He arrived at 12.30 pm after we had been waiting from 9am (arranged for between 9-12).
Technician checked signal strength, which was low on the 2 problem channels - advised new antenna was required at a cost of $550 or $750 (for larger/stronger aerial) plus $300 installation fee. When I expressed concern over the price, he instantly offered a $100 discount on either antenna. I was told the high price was because their antenna was made in Australia, and so m...
Spent 299.00 on 8/10/18 for a problem with no reception when it rains
I had a technician come out to fix my TV as I have distorted reception on free to air when it rains
I had a new aerial installed and was assured this should be OK. Still same problem exists
Lots of phone calls emails and have been assured some one will fix the problem but am told all the time the technician is sick and they have no one else who can to the job, Every time I contact the company I am told the sick technician will be back the next week but this seems to be a way of pacifying me The website indicates this is an efficient company...
Had an Antenna installed today ,mentioned that we wanted to put the tv on the wall ,asked if l wanted a quote ,agreed with the quote for them to install tv while the installer was here. Then l noticed that l had no power to the fridge this was after the installer cut into the wall, he said he heard arking and that it was a fault with a power point in the adjacent room,wasn’t till after he left that l discovered that l had no power to the front half of the house apart from power to the tv no power in the bathroom, microwave as well as the fridge...,had power to half the kitchen only. Husband rang the company and explained that we had lost some power,after a few phone calls ,eventually a supervisor told my husband that they would send an electrician out and they would make it urgent , at about 5.20pm husband got a call saying they would not be sending an electrician out. So end result we have extra expense . After already paying $670 after a 10% seniors discount, we are now having to pay for an electrician to fix there mistake ,as a result l would highly “NOT” recommend this company to anyone. My advice would be to look elsewhere.
Use caution if dealing with this company
I recently moved house and had issues receiving a consistent signal for a number of free-to-air channels. To rectify this problem, I was informed that I’d need an antenna installed because there was no antenna. The quote for this was $386. I decided to get a second opinion because the technician from Install My Antenna didn’t even bother to check if there was an existing antenna in the roof space when I suggested that it could be located somewhere other than on the roof. Luckily I did, because the technician from Gekko Antennas informed me that...the antenna was under the house and that all I needed was a new tv point (my tv was plugged into a Foxtel point). I ended up saving a substantial amount of money because the second technician did his job properly and was upfront and honest about what was causing the problem.
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