Reviewer Photos & Videos
I got what I wanted
The staff were friendly, helpful and patient. I felt like I was given agency in what was on offer and the shirts I commissioned fit me well.
Very Satisfied with the Quality, the Fit and the Service
I did not find it easy to navigate to the Civic Canberra store as I currently have a gammy leg, so the manager came to my home to test the fit. The fit was perfect the first time: nothing had to be adjusted. The quality of the fabric was great. Communication with the store is very good. I have ordered a second pair of trousers.
Great experience and pricing
I just recently purchased my wedding suit from InStitchu in Adelaide. Jess P was fantastic was really impressed with her service, suit was ordered and delivered quickly. Really happy with the quality and pricing.
Fantastic service and great product!
The service was impeccable and the support to get the design right and choosing the right fabric was spot on!
My wife gifted me a $700.00 gift card at the Brisbane Institchu for my birthday. I went in on September 29th to get measured for 2 pants and 2 vests. After I placed my order, the staff member told me I had $21 left on my gift card and the 2 suits would take 4 weeks to come in. After no emails for 6 weeks, I called and was told it would be in the next week. In the middle of "next week" I finally received an email saying my order was on hold. I immediately called and was told that my suits were on hold because I owed $72. I asked to speak to th...e manager and was told I was speaking to the manager as the old one was laid off. I proceeded to get angry that after 7 weeks I was now getting notification that I owed $72 after being told I still had $21 left and that the staff member had lied to me saying it would be in the next week. The new manager apologized for the mix up and waived the $72 and said he would order me a free shirt and it would take another 4 weeks. 5 weeks go by and I go and pick up my suits. One of the suit vests had the wrong buttons and the pants were not the pants I ordered and they were the same pants ( why would somebody order the same pants for 2 different suits?). I was furious as I had just paid $35 for parking and wasted my time in Downtown Brisbane. After another 4 weeks (Now it is Feb something) my suit comes in, but not the shirt. By this time I couldn't expect them to have their stuff together so I just laughed it off. They told me they will email me when my shirt comes and it should take about a week or 2. March 29th I called about the shirt and reached the Sydney office, who told me my shirt arrived in February but I never received an email or call. At this point and time I don't care about the shirt and want nothing to do with this company. It has to be one of my worst shopping experiences ever. My wife felt so bad because she purchased this for me, but it wasn't her fault that this company is incompetent.
Simple, quick and very happy with the end product
I found the whole process very easy and efficient and the experience was made more enjoyable by the knowledgeable staff who provided great design insight into picking the right suit for my wedding. The suit arrived within 4-5 weeks of ordering and with one more fitting and adjustment, I was done. Very pleased with the final product, it looks and feels amazing. I would definitely return.
Amazing tailored suits at such astonishingly affordable prices
Went into Perth showroom for my fitting with Kahlia-Rose as my stylist on 29/08/2020. She was very attentive to my needs and concerns, and she knew the fabrics very well in terms of how it would look like when the suits would be constructed. When I picked up my two suits on 29/09/2020, they were the absolute perfect fit, with only the first initial measurements taken, there was no adjustments needed at all.
Will be going back in the next few weeks to reorder new suits with the rest of the Woman’s fabric range.
Great Service and a great product
The staff at the Adelaide show room are friendly, professional and very knowledgeable. As a 195cm tall guy whom has definitely packed on the pounds since COVID hit, they made me feel very comfortable and handled the situation with kindness and tact. I love having a shirt that fits (especially the sleeves) and look forward to buying more clothes from Instichu in the future.
It's really nice how personalised the in store experience is. The staff were very polite and helpful. I'd definitely recommend using them
Perfect! Jess P (SA) was amazing and knowledgeable with great taste.
Suits are great quality and fit (because of advice of Jess P)
Was a pleasure and will go through Jess P (Adelaide) again, as I like the compliments I am now getting.
Review for shirts and suits purchasing
Everything is perfect. Quality, price, timing etc.
Bought two pants, one jacket and seven shirts. All of them are in high quality.
Price was fair.
The reviewer stated that an incentive was offered for this review
It was easy to locate your office, and the product was superb, that's why I came back for more orders.
Do yourself a favour: 2020 deserves new threads if not a new prez
I could not be more pleased about how well I was treated by the people at Institchu. I was offered time and attention and felt listened to and heard. The garments I received are second to none. I rate this experience as highly as my visit to a man named LR in his family’s atelier ‘Rubinxxxx’ in Naples two years ago where one pair of manny trousers cost about the same as a regular offtherack suit. Yea yea yea aficionados will tell you all sorts of stories about stitches, minor details, silk spun from virgin pupae living in guarded nunneries in 12th century castles blah blah blah. But the impression and comments from admiring observers of both sexes is all the feedback I need. Tell Donnie: institchu is what winning really looks like!
Great from start to end!
Super happy with the suit overall, beautiful colour and texture. All staff were completely lovely and helpful! Cheers to Marcus down in Melbourne for getting me hooked up in the first place.
Exceptional customer service, great designs and materials to choose from not to mention well made suits for every occasion. Nothing fits better than Taylor made
Questions & Answers
Pricing ? Standard business suit , sports jacket, business casual slacks. Reasonable textile (woolmark), conservative cut and fit. ball park ok
Well researched and price is spot on! Thank you!
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
Thanks for your reply Steveb. Appreciated.
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|Category||Physical Shops and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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