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Disappointed in my purchase.
For me ultimately I feel disappointed in the product I received. It simply does not fit me well & isn't aesthetically what I expected. To be honest I can find better-looking clothing off the rack at a much more reasonable price. After attending the store for a measure I have some insight into the business practices of Insitchu that I feel that potential customers should be aware of.
You attend a measure where an attendant creates an online profile exactly the same as if you measured yourself at home. They then simply submit the details to have...the suit made in China which I became aware of due to the current delays. I understand that in these times that most manufacturing happens in China & that isn't my point. What I feel is the issue is the disconnect between the measure & the resulting garment I had delivered. The showroom & the staff depict a level of substance that I do not feel is reflected in the final product. I refuse to wear this suit or the shirts supplied as I feel it imparts an unprofessional image. I feel like taking them back and leaving them at the showroom or donating them to someone sleeping rough so at least my effort & expense is validated. Please be mindful if purchasing, the high number of reports of the product not being as advertised on this website.
Don't Risk it!! Institchu just want $$$$
Fingers crossed your suit is perfect however if there are issues with your suit... good luck, they do not care about you.
The thing that no one realises about institchu is, the alterations etc are completed by a range of third party companies and institchu distance themselves from these. The institchu managers in store are not empowered to support or assist customers and refer you to speak with higher managers who do not take emails/calls. I have emailed [name removed] and other managers over 5 times with not one response. Its been nearly 10 ...months and i still dont have a suit. I just want a completed suit.... Background: Order my suit on March 9 from the Brisbane office with the PROMISE it would be completed by Sept 21 for my engagement party. Still not ready - 25/10/2019 Over 16 appointments, almost 10 months of waiting (still going), damages created to the jacket (they heat pressed my suit jacket..)and now a new jacket on the way with no ownership by Institchu **issues throughout this process have by institchu and its suppliers. I thoroughly enjoyed the experience at the start however if something goes wrong, they wont help you.
Cannot measure - terrible service
Purchased 5 shirts. All so large like tents on me. Previously purchased suits and shirts and almost all had to be altered. Took a while to get back to them this time as travelling for business and they refused to fix as it was “out of our perfect fit guarantee”. I thought I’d paid over $150 per shirt to buy shirts that were measured and that fit, but silly me. I now have five huge shirts never been worn that I can’t wear.
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
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