Reviewer Photos & Videos
Bespoke, be a joke!
I was a groomsmen in my mates wedding, he chose Instichu and so we had no choice but to use them for all our suits. I found the staff obnoxious and pushy, meaning a bespoke suit not possible, but rather an overpriced regular suit. They barely measure you up, but rather ask for your normal sizes (e.g. 32 pants, medium shirt) and use this to create your garment. I have used two other bespoke suit places before and both measure you up from head to toe, creating garments of the perfect fit. The material feels cheap on my skin, and the shirt collar ...gave me and two other groomsmen a rash. Something none of us have ever experienced with a shirt before. The fabrics they have are quite common and I see nothing special, unique or worthwhile about this place and product.
Amazing tailored suits at such astonishingly affordable prices
Went into Perth showroom for my fitting with Kahlia-Rose as my stylist on 29/08/2020. She was very attentive to my needs and concerns, and she knew the fabrics very well in terms of how it would look like when the suits would be constructed. When I picked up my two suits on 29/09/2020, they were the absolute perfect fit, with only the first initial measurements taken, there was no adjustments needed at all.
Will be going back in the next few weeks to reorder new suits with the rest of the Woman’s fabric range.
Great Service and a great product
The staff at the Adelaide show room are friendly, professional and very knowledgeable. As a 195cm tall guy whom has definitely packed on the pounds since COVID hit, they made me feel very comfortable and handled the situation with kindness and tact. I love having a shirt that fits (especially the sleeves) and look forward to buying more clothes from Instichu in the future.
Perfect! Jess P (SA) was amazing and knowledgeable with great taste.
Suits are great quality and fit (because of advice of Jess P)
Was a pleasure and will go through Jess P (Adelaide) again, as I like the compliments I am now getting.
Do yourself a favour: 2020 deserves new threads if not a new prez
I could not be more pleased about how well I was treated by the people at Institchu. I was offered time and attention and felt listened to and heard. The garments I received are second to none. I rate this experience as highly as my visit to a man named LR in his family’s atelier ‘Rubinxxxx’ in Naples two years ago where one pair of manny trousers cost about the same as a regular offtherack suit. Yea yea yea aficionados will tell you all sorts of stories about stitches, minor details, silk spun from virgin pupae living in guarded nunneries in 12th century castles blah blah blah. But the impression and comments from admiring observers of both sexes is all the feedback I need. Tell Donnie: institchu is what winning really looks like!
Great from start to end!
Super happy with the suit overall, beautiful colour and texture. All staff were completely lovely and helpful! Cheers to Marcus down in Melbourne for getting me hooked up in the first place.
Exceptional customer service, great designs and materials to choose from not to mention well made suits for every occasion. Nothing fits better than Taylor made
My daughter has some disabilities and hates wearing dresses so we opted to get a suit custom made for her to wear to an upcoming formal event. Frida at InStitchu provided us with excellent customer service and was very accommodating of my daughters needs. The fitting process was spot on and no adjustments were needed when the suit arrived. Highly recommended their service and product.
Won't go anywhere else
Great friendly service and advice from Parker
The product is lovely quality and fits perfectly
would highly recommend to anyone and will certainly be coming back
The best shirts you will own
Easy fitting with knowledgeable and really friendly staff. Best shirts I own hands down. Won’t get my shirts from anywhere else.
Quality of the product is amazing, and such a perfect fit! The staff were amazingly helpful and not pushy, they were there simply to help me find a garment that fit me well.
worst suit I've ever bought, lasted 4 months at most.
This was the first tailor made suit I've bought, and it will be the last. it was the worst fitting suit Ive ever put on. Sleeves on the jacket were too short, too tight, I couldnt button the jacket up and I had LOST weight since the suit measure, the pants looked like I was expecting a flood, the leg cuffs were above my ankles and the amount of butt crack i needed to show to get the length right would put a plumber to shame. This suit would have been marginally acceptable if I was going to imitate Ariana Grande, get wheeled to my destination and just stand there trying to look alive, but I walk, sit, bend to get in and out of cars and generally move, this suit hindered this greatly.
- Verified customer
Quality Surpassed my Expectations
I chose institchu because I wanted a tailored look, off the rack pants and jackets don't fit my body type. In store I was offered one of the higher quality fabrics and it has generated the most compliments for me of any garment this year. The pants are fitted but also comfortable, which is otherwise unheard of in my closet. I have bought shirts and pants for work and I have bought shirts and pants for smart casual and I will keep using Institchu because there is no alternative at the same price that gets me the same results. The perfect fit guarantee was helpful on a shirt which I thought looked good enough but Loris insisted could be better. I would recommend Institchu.
Excellent customer experience
I recently bought a suit from this company for a wedding. The company representative came to my house, discussed my needs in detail and walked me through the entire process of having a suit tailor made. It was a very easy experience that gave me a great suit, shirts and silk ties at a great price. The work was much appreciated.
Great Place for Wedding Suits
My groomsmen and I had a terrific experience with Katelyn at the Institchu showroom on George Street. I know roughly what colour and style I wanted for the suits my groomsmen would wear, but the service we received was spectacular. Everything was configurable from the basics like the overall fit to the kind of stuff you don't think about like button styles/numbers to the pocket types. We received the suits very quickly after finalising the design and only very minor alterations were needed after that. I couldn't recommend Institchu highly enough.
- Verified customer
Happy I went to Institchu
I am wearing the I collected from the Canberra showroom! Ashlee the sales manager was polite and very informed, delivered on time, and the fit was perfect.10 out of 10.
Disappointed in my purchase.
For me ultimately I feel disappointed in the product I received. It simply does not fit me well & isn't aesthetically what I expected. To be honest I can find better-looking clothing off the rack at a much more reasonable price. After attending the store for a measure I have some insight into the business practices of Insitchu that I feel that potential customers should be aware of.
You attend a measure where an attendant creates an online profile exactly the same as if you measured yourself at home. They then simply submit the details to have...the suit made in China which I became aware of due to the current delays. I understand that in these times that most manufacturing happens in China & that isn't my point. What I feel is the issue is the disconnect between the measure & the resulting garment I had delivered. The showroom & the staff depict a level of substance that I do not feel is reflected in the final product. I refuse to wear this suit or the shirts supplied as I feel it imparts an unprofessional image. I feel like taking them back and leaving them at the showroom or donating them to someone sleeping rough so at least my effort & expense is validated. Please be mindful if purchasing, the high number of reports of the product not being as advertised on this website.
My review of Institchu is a mixed review due to the experience of the service.
My overall experience with my original stylist was unbeatable, [name removed] was not pushy, knew what he was doing and overall a very good service provider.... however it started going down hill near the end with the company as a whole.
We originally purchased 6 premium 3 piece suits with an extra shirt for myself (Groom) 6 months before my wedding. There was a mix up with the ordering of our shirts as the style of the shirts (Peak shirt with black studs was ori...ginally ordered but buttonless standard shirts was entered into the system) was incorrectly logged by [name removed] so on arrival he had to organize replacements to be arranged with still 2 months left until my wedding day. What happened next by [name removed] was service I hadn't seen in a while from a store, when he realized his mistake he took full responsibility and expedited the replacement shirts and the original shirts that had been sent where then GIFTED to us as an apology from them... This amazed myself and my wedding party as these where $120 shirts each. From this act I was determined to wright a glowing 5 star review and promote institchu to all my friends and familys with weddings coming up.
$1200 suit I’m too embarrassed to wear!!
Spent $1200 on a suit. It arrived in good time but the seams at the shoulders are terrible and uneven. I wrote to customer support and they suggested I didn’t measure myself correctly (lies!) and that i drive 3.5 hrs to see one of their showrooms - what? Poor product at a high price!
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
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