Reviewer Photos & Videos
Simple, quick and very happy with the end product
I found the whole process very easy and efficient and the experience was made more enjoyable by the knowledgeable staff who provided great design insight into picking the right suit for my wedding. The suit arrived within 4-5 weeks of ordering and with one more fitting and adjustment, I was done. Very pleased with the final product, it looks and feels amazing. I would definitely return.
Amazing tailored suits at such astonishingly affordable prices
Went into Perth showroom for my fitting with Kahlia-Rose as my stylist on 29/08/2020. She was very attentive to my needs and concerns, and she knew the fabrics very well in terms of how it would look like when the suits would be constructed. When I picked up my two suits on 29/09/2020, they were the absolute perfect fit, with only the first initial measurements taken, there was no adjustments needed at all.
Will be going back in the next few weeks to reorder new suits with the rest of the Woman’s fabric range.
Great Service and a great product
The staff at the Adelaide show room are friendly, professional and very knowledgeable. As a 195cm tall guy whom has definitely packed on the pounds since COVID hit, they made me feel very comfortable and handled the situation with kindness and tact. I love having a shirt that fits (especially the sleeves) and look forward to buying more clothes from Instichu in the future.
Perfect! Jess P (SA) was amazing and knowledgeable with great taste.
Suits are great quality and fit (because of advice of Jess P)
Was a pleasure and will go through Jess P (Adelaide) again, as I like the compliments I am now getting.
Do yourself a favour: 2020 deserves new threads if not a new prez
I could not be more pleased about how well I was treated by the people at Institchu. I was offered time and attention and felt listened to and heard. The garments I received are second to none. I rate this experience as highly as my visit to a man named LR in his family’s atelier ‘Rubinxxxx’ in Naples two years ago where one pair of manny trousers cost about the same as a regular offtherack suit. Yea yea yea aficionados will tell you all sorts of stories about stitches, minor details, silk spun from virgin pupae living in guarded nunneries in 12th century castles blah blah blah. But the impression and comments from admiring observers of both sexes is all the feedback I need. Tell Donnie: institchu is what winning really looks like!
Great from start to end!
Super happy with the suit overall, beautiful colour and texture. All staff were completely lovely and helpful! Cheers to Marcus down in Melbourne for getting me hooked up in the first place.
Exceptional customer service, great designs and materials to choose from not to mention well made suits for every occasion. Nothing fits better than Taylor made
My daughter has some disabilities and hates wearing dresses so we opted to get a suit custom made for her to wear to an upcoming formal event. Frida at InStitchu provided us with excellent customer service and was very accommodating of my daughters needs. The fitting process was spot on and no adjustments were needed when the suit arrived. Highly recommended their service and product.
Won't go anywhere else
Great friendly service and advice from Parker
The product is lovely quality and fits perfectly
would highly recommend to anyone and will certainly be coming back
The best shirts you will own
Easy fitting with knowledgeable and really friendly staff. Best shirts I own hands down. Won’t get my shirts from anywhere else.
- Verified customer
Quality Surpassed my Expectations
I chose institchu because I wanted a tailored look, off the rack pants and jackets don't fit my body type. In store I was offered one of the higher quality fabrics and it has generated the most compliments for me of any garment this year. The pants are fitted but also comfortable, which is otherwise unheard of in my closet. I have bought shirts and pants for work and I have bought shirts and pants for smart casual and I will keep using Institchu because there is no alternative at the same price that gets me the same results. The perfect fit guarantee was helpful on a shirt which I thought looked good enough but Loris insisted could be better. I would recommend Institchu.
Excellent customer experience
I recently bought a suit from this company for a wedding. The company representative came to my house, discussed my needs in detail and walked me through the entire process of having a suit tailor made. It was a very easy experience that gave me a great suit, shirts and silk ties at a great price. The work was much appreciated.
Dont spend too much!
Now you want a bespoke suit but the reality is its not so bespoke at all. Then everything is delayed.Four weeks become eight weeks.Then tailoring is average. Alterations never happen the way you want. The suits particularly jackets do not fit well and do not look good either. They do not simply understand how you want a garment to fit your body. However they will always say a poorly fitting jacket or pant looks so great on you....not at all in reality!
I did not lodge any claim for refund etc. as I knew that was going to be a waste of time. Disappointed with repeated alterations, I had my usual tailor fix the suit.
- Verified customer
Love the suits and shirts. Perfect fit.
I visited the Brisbane InStitchu store.
Mark was awesome. He ensured our daughter had a drink (water!) and offered us both a drink. He carefully took us through the fabrics, designs etc. I purchased 2 suits and 4 shirts.
I was quite delayed in picking the suits up [my fault, I rescheduled pickup numerous times] , but they fit nicely. Having worn them to work numerous times since, they are excellent. I'm a "little" overweight and often shirts are tight around the neck and stomach [pop a button!]. The shirts are the best shirts I've ever had an...d I'm ordering more. My only disappointment was that the suit jacket didn't have a full [external] pocket so that I could use a pocket square, but I'll enquire about that for the next order. I must say that the process was low stress and the result great. I hate shopping for clothes and my wife usually has to drag me along. She did, but I actually enjoyed shopping for clothes this time :) . Thanks, Mark.
Super Attentive Process guided to give you best end result
Store is centrally located in a lovely older building. They have an extensive range of amazing fabrics & combinations which can stump you for choice. Super attentive process, making sure I was happy with everything & nothing was too out of the question or hard. The final product was way above what I thought it would be.
For a custom made suit price is the around the price from the a up market stores. But it fits perfect!
The whole process is faultless
Received terrific customer service from Andrew in the Clarence Street outlet and a suit that's priced well and fits perfectly. And it was ready when they said it would be. Can't ask for much more ...
People actually stop me in the street, tru dat
I am now on my sixth suit with incredibly personalized and thoughtful help from Jess in Adelaide. People constantly stop me in the street with compliments. But, I am great!
- Verified customer
Terrible customer service
(I had to repost here because they just deleted it off their Facebook page without solving the problem).
Four months ago I first visited Institchu George St and since then I’ve gone through 2 hilariously mismade suits, 4 ‘fashion consultants’, a customer service manager, and now I have 1 week until my wedding and they can’t even tell me when (if?) it’ll be ready for collection! Abysmal customer service. I’m never going back, and I’m making sure everyone who asks about the wedding knows why.
It started with fashion consultant number 1. She se...emed pretty useless, in a benign kind of way. She couldn’t provide any information other than “good choice” or “great choice” when discussing which fabrics I wanted. Fair enough, I mean they take the measurements and the ‘tailors’ weave their magic. Next time my best man and I visited for fitting and payment we instead get fashion consultant number 2. He said we needed to get higher quality fabrics because otherwise it would look weird. Was fashion consultant number 1 incompetent or was fashion consultant number 2 trying to up sell us? I don’t know, fine let’s go with the expensive fabric. It’s for a wedding and it needs to be done right. We book an appointment to collect our completed suits. Somehow a booking for two people becomes a booking for one. Not a great start. Then we get to my suit. The pants are way too tight, while everything else (shirt, vest, jacket) is grossly oversized. Even if I doubled my weight I’d still be swimming in the thing. I have no clue how this happened. I can only guess someone didn’t know the difference between inches and millimetres? My best man’s suit was not much better, but at least his jacket was salvageable. Sales consultant number 3 apologises and tells us sales consultant number 2 made a mistake. Takes some snaps of the misfitting garments so they can be remade. By the way, he says, I can have the pant altered soon. Would I like to come in to collect ‘just the pants’? Just the pants? Why would I possibly want just the pants? Sure they look nice, but I don’t often go to work rocking a t-shirt and suit pants.
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
|Category||Physical Shops and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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