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InStitchu

InStitchu (page 3 of 15)

4.4 from 284 reviews · View Statistics

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  • Verified customer

Terrible customer service

published
DCS

DCSSydney, NSW

Brilliant

published

From the first fitting with Valentina to picking up my suit, the professionalism and assistance provided to me was excellent. I could not have been more happy with the service.

Not what I thought

published
2 comments
InStitchu
Claire P.InStitchu
Paul
Paul
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Anand K

Anand KPerth

  • Verified customer

Exceeded expectations

published

Coming from George and King Perth to InStitchu, I cannot be more delighted about my first order experience. The new store was easy to find and they had exactly what I was looking for, from the choice of fabric to the various other options that came with it. All the designers I’ve dealt with were wonderful, knowledgeable and very helpful. The quality of my tailored shirt definitely exceeded my expectations and I will definitely be coming back for more.

Simon

SimonPerth

Great showroom experience

published

Great showroom shirt fitting experience!
Bruce is very knowledgeable and generous with his time. Just picked up the shirt - looks great- looking forward to wearing it out this weekend.

CCG

CCGQLD, 4030

  • 2 reviews

Satisfied customer

published

Exceptional service. From design through to the finished product(s) Ken (Brisbane) fully involved me throughout the entire process, providing regular updates and projecting a high level of professionalism. The finished product(s) are a real testament to the George & King by InStitchu team. Very happy with my new ‘bespoke” suit & shirts. Thank you. Highly recommended.

Desi

Desi

  • 3 reviews
  • 9 likes
  • Verified customer

Excellent customer service

published

For our wedding we designed a custom suit and shirt at Institchu with the help of wedding specialist Ann Tran. Ann took great care and provided an excellent fitting tailored to my preferred fit. We also experienced incomparable customer service from Shannon Norton who personally made sure we were satisfied with the outcome. I would recommend future grooms to get their suits made here. I will definitely be coming back! I am never buying shirts or suits from anywhere else ever again. It's not much more than buying off the rack so it's definitely worth it to design the suit to your exact liking and in your exact measurements.

Perfect suit that I wanted

published

Karim served me what a gentalman easy talking to gave me a lot of help picking a suit I’ll be back thanks a lot Karim I’m definitely going to be best dressed for my Christmas party.

Steveb

StevebSydney

  • 2 reviews

Ticks all the boxes and perfectly!

published

I have been a repeat customer at the George Street, Sydney showroom for the last 12 months. The team run an amazingly slick operation, which is no doubt a reflection of Georgia’s great management. The consultants and Georgia have an amazing depth of knowledge. Each consultation I have there is an education in formal dress, which I find rewarding. And the clothes, WOW! I’ve never been able to find a suit and shirts that fit absolutely perfectly. I strongly recommend you try these guys for your next suit and shirt needs. Price, style and fit are all truly outstanding. Great job to all the staff at George Steet SYDNEY showroom.

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Awesome Service

published

Great service, knowledgeable and friendly staff, delivery on time and to order. Met every expectation as quoted and discussed. Highly recommended.

Once again great service and a good product

published

Just pick up my second suit from Institchu and with help from Adam Cremona it looked great and fits fantastic.
Thanks Adams

Georgie

GeorgieBrisbane

The people at Institchu have absolutely amazing

published

I took my son here for a formal suit the guys and girls at InStichu catered for my sons every need. Nothing was to much trouble I would definitely buy from here again.

Des

DesNYC

  • Verified customer

Suit and Customer Service Beyond my Expectations

published

Great customer experience

published

Great service and advice too from Mel. Suit and shirt fitted perfectly and arrived earlier than expected. Highly recommend Mel.

Polly

PollySydney, NSW

  • 4 reviews

Tailor Made Quality. MYER prices

published

It is worthwhile going into was so room once every year or two for remeasurement . I had my measurements adjusted and an excellent range of fabrics from which to choose. Great and skilled staff.

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Bradley

BradleyMelbourne

  • Verified customer

Good customer services

published

I wasn't happy with the manufacturing location of my suit and was under the impression that it would be made in Australia. As it wasn't, the customer service team quickly refunded me my money on return of the items order.

Horrible Customer Service

published

They gave me the bare minimum amount of their time for a $5,000+ order. Received the quote 1 week late then never heard from the Sales Rep in Brisbane CBD again... Went with someone else as customer service like this is unacceptable.

1 comment
InStitchu
Claire P.InStitchu
Wayne

WayneTownsville

Excellent

published

I recently purchased 10 shirts from Institchu from their Brisbane office. Mayowa was outstanding from the moment I arrived. When my shirts arrived (French cuff) they were a bit tight as I wear a large watch, also neck size was a little tight. I went back to the store and talked to Mayowa. He had no hesitation in full replacement of all my shirts with a larger cuff and neck size. Shirts are beautiful top quality cottons and I have already been asked “ where did you get that shirt?”. More than happy to recommend Mayowa. As I said to him when I rang to thank him when my new shirts arrived? “ I look as flash as a rat with a gold tooth” in my Institchu tailored shirts. Thank you Mayowa

Mel Fernandez - Absolute Gem!!!

published

I first got in contact with Mel, Sydney Showroom, just over a year ago now and every time I have ordered from Institchu, she has been incredible. Attentive to detail, takes into account your personal style, and each item has been an absolute perfect fit. For all bespoke needs, I would recommend her hands down. Dead set game changer!

Great fit - plenty of choice and options

published

I've had a number of shirts from In-Stitchu, and the fit is far better than anything of similar price off the peg - so it certainly makes sense, and as long as you don't mind waiting for delivery, its pretty much an easier, hassle free experience, and saves visiting endless high-street shops just to get a decent shirt. Its obviously worth getting the measure right in the first place, and the staff were attentive to this. I've now ordered a suit, and found the customer service, measure, and range of choices and price points all good.

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Questions & Answers

KJM

KJMasked

Pricing ? Standard business suit , sports jacket, business casual slacks. Reasonable textile (woolmark), conservative cut and fit. ball park ok

1 answer
Graham
Graham

Well researched and price is spot on! Thank you!

DONTUSEMETROMOVERS!

DONTUSEMETROMOVERS!asked

Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
Thanks,
Karen

2 answers
Steveb
Steveb

They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day

Thanks for your reply Steveb. Appreciated.

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Details

CategoryPhysical Shops and Clothing Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeFormal / Cocktail, General / Everyday and Office / Businesswear

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