Reviewer Photos & Videos
- Verified customer
Not exactly what you think
Got given a promotion card from a friend for a free tailored shirt at Institchu. Seems pretty cool right?
Booked an appointment and went in... seemed alright. Shop was well set up and looked professional. I was assigned a girl to help me choose fabric and take my measurements, not really much advice or effort into helping me choose from the options. After my measurements were taken, I'm told there's a $30 delivery fee....??? I asked her if I could pick it up from the store instead, and she sort of mumbled something along the lines of, the fee ...
Best Experience Ever!!!!
If you are wanting the best experience, Then In Stitchu is the place to be! customer service went from "0 - 100 real quick" I had explained my situation of only having 6 weeks till my wedding day but it fell into the celebrations of Chinese New Years which saw a delay of two weeks with a minimum 4 weeks for suits, I had Groomsmen in Sydney and New Zealand so with In Stitchu having firms in both these areas it put my mind at ease knowing that the boys could get measured up, However I must say all credit to Kristin and the Brisbane firm for trac...king the suits and making sure that we had plenty of time for fittings for all adjustment were made that same day ready for collection, Suits were perfect and because my suit fit perfectly i won the bet against my wife to choose our destination for our honeymoon, So Thailand here we come but not before I purchase another suit from In Stitchu, Thank you In Stitchu Brisbane, Auckland and Sydney and Thank you Kristin
John from Melbourne store is an amazing guy
My husband and I had suits made for our wedding - John was fantastic the moment we walked in and provided unparalleled service and nothing was ever too much trouble. He helped us with design, fabric, color and was always in touch with details. Couldn't be happier thanks John!
Alex and Jurgen
Couldn’t be happier!
Kristin was amazing! I had to change my initial appointment three times due to my child being sick and it was no problem. Her knowledge of suits & styles surpassed my expectations and she pulled all the stops to get my wedding suit early. When it arrived, the quality was great and I would highly recommend institchu, I’ll be using them again!
Amazing suits, amazing service, amazing value
I have had 4 suits and 4 shirts made at Institchu and I am hooked! Tayler has definitely mastered how to tailor a suit to make it fit absolutely perfect while being comfortable enough to wear all day to work. I only wish I had my previous suits made at Institchu
Fantastic Experience With Mel
I recently purchased 4 suits from InStitchu. Mel guided me through the entire process with amazing attention to detail and fantastic service throughout. I received the suits within a very short time frame, and cannot be happier! Highly recommend InStitchu, and definitely think it's worth paying slightly more for custom made suits!
Amazing Every Time!
Tim Aquino yet again has gone above and beyond his duties in making sure I was completely happy with my recent suit and shirt purchase! The arms on the shirt were slightly too long. He organised to have the shirt picked up from my office to be tailored, and had it back to me 2 days later fitting perfectly! Thanks Legend you keep me coming back to Institchu!
Great quality suit
This was the first time I used a tailor to buy a suit. The process from sizing to fitting takes longer than when purchasing straight off the rack and then having the alterations done. I had a few issues with the fitting process and when I raised them it was referred to Institchu's head office staff. I was immediately contacted and they listened to what I had to say and then addressed the issue in a courteous and professional manner. It was good to deal with people who seemed to genuinely care about making sure that the customer was happy. The quality of the suit is excellent and I will be going back to Institchu for my next suit.
- Verified customer
Purchase experience 5 stars, product 1 star
Being a repeat customer I have to say the experience of designing a suit/shirt with Mel was great. My initial experience with her as my rep who retained a relationship with me over the course of a couple of years has been top notch. Once it leaves her hands though it seems to be a different story. My first order I had zero problems and now with my second order, they seem to have changed fabrics and methods which is resulting in a poor return experience, problems and frustration. Now moving onto their fourth attempt to get the product right and ...a couple of months without a product (two suits) I paid for in full from day one and with no offer of compensation. As it is “tailored” I am understanding of maybe not getting it right on the first or maybe even the second go but it’s now getting ridiculous. Feels like a brand that started out well, has expanded quickly and is looking at ways to cut corners and reduce costs much to the detriment of their early supporters who know just how good their product used to be once upon a time. I must admit, these issues are only with my suits, I also ordered 5 shirts which are all amazing. Unless they do something drastic or give me some pretty solid answers, can’t see myself jumping on board again without trying another alternative that is more focused around quality for a similar price point.
Excellent product, brilliant service
I’ve bought two suits and a shirt from institchu’s Brisbane showroom in the past year.
The service I have received from Mayowa and the team is top notch. Nothing is too much trouble and the perfect fit guarantee certainly lives up to its name! Would definitely recommend to anyone who asks me where to find a quality suit! 5 stars!
- Verified customer
Exemplary service, high quality suit, totally worth the leap away from the department stores and bra
This was my first experience with inStichu. I had wanted to try them since reading an article on the founders and their reasoning for opening. I was a little sceptical at first though that sceptism was quickly erased after my fitting meeting with Mauricio in Canberra. He was fantastic in his detail with sizing and then explanation of materials and cuts. When I went back in for the suit fitting (after it had arrived) a few weeks later it was evident that Mauricio‘s attention to detail had paid off. The suit that had arrived for me fitted perfect...ly and needed no altering. The material and hemsmanship was also immediately evident. I highly recommend inStichu and in particular the Canberra store and will be back myself to have a sports coat made.
Great customer service and value.
The experience was exceptional with institchu. From the moment of walking in the showroom you are looked after with the offer of a cool beverage and greeted. The time was taken to ensure I was looked after while another appointment finished. Classy and respectful. The tailor was very helpful and really took the time to connect and understand what I was looking for. This helped in design choices and style later on. The product itself was of high quality and I was very surprised only minor alterations were required. The measure and make was almost spot on. Value wise it got for $499 a bespoke suit, two pants and a shirt. Compared to off the rack, I feel incame out ahead with a cost saving and a great looking suit which fits perfectly.
Outstanding Quality and Service
I’ve been going to InStitchu for my suits and shirts for a couple of years now and they never disappoint. Although there was a slight fitting issue with my new InStitchu suit, Tim Aquino made an extra effort to make sure that the errors were corrected in a timely manner and that I was always taken care of. He called me regularly with updates on the adjustments and made sure that I was always well looked after. He really cares about his clients, which is why I ASKED HIM if I could write a referral as a thanks for his outstanding efforts and care. I will definitely be coming back again and again. Thanks Tim!
- Verified customer
Perfect fitting suits
Been coming here for suits for a number of years and have never been disappointed.
Initially it was just the suit fitting. Lately, especially with Georgia looking after me, she’s been providing excellent style advice too. Really enjoy having a different take on my daily work wear!
Great service, competitive pricing
A great idea and easy to access tailoring service, I ordered a blazer following a fitting and fabric selection, arrived a few weeks later and fits perfectly. Appreciated the quick and professional service, and the follow-up's to check that everything was to my satisfaction.
Ask for Ash
I have purchased a few garments from Institchu now. The initial fitting wasn't quite right, but Ash was very helpful in getting it sorted out. The guys stand behind their fitting policy of getting it right. Well worth the experience. Just watch the shirt sizing... they run a bit small for those beyond their prime.
Great experience, quality product
From the moment I walked into Institchu until my tailored suits arrived received great service from Ash Lim in the City showroom. No hard sell, but a relaxing environment where professional advice was offered. First time I have used a tailored service and won't be the last. Thank you to Institchu & thank you Ash, will be back soon.
I'm in love with InStitchu
I've been using InStitchu over the past few months. It started off as a few shirts, then it turned into a few more shirts and then a tuxedo. I absolutely love everything about InStitchu. They have such an amazing selection of beautiful fabrics to choose from, they're incredible friendly and reliable and the price is exceptional considering how fantastic the final product is. For as long as I live I'll never by off the rack shirts or suits ever again.
Gotta give a big shout out to Ash @ the George Street store. He is a straight up legend. Such a nice guy, so knowledgeable and always keeps me updated on how everything is tracking. If you're in the Sydney CBD be sure to ask for Ash and you'll be in great hands!
- Verified customer
Outstanding suits and shirts with great service
I've purchased shirts from there for a number of years (probably over 20 shirts in the last few years) and recently purchased my first suit through them. Could not be happier with how it turned out. It fits perfectly and Tim was brilliant. First rate fit and great advice on style. Highly recommend them and the Sydney showroom has a great selection of fabrics and styles to test out. Hardest decision is what to buy next!
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
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