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InStitchu

InStitchu (page 4 of 15)

4.4 from 284 reviews · View Statistics

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Andy

AndySydney

  • 2 reviews
  • 3 likes
  • Verified customer

Not exactly what you think

published
2 comments
InStitchu
Claire P.InStitchu
Andy
Andy

EDIT: There were efforts made to fix the issues I had.

Best Experience Ever!!!!

published
Alex

AlexMelbourne

  • 3 reviews
  • 1 like

John from Melbourne store is an amazing guy

published

My husband and I had suits made for our wedding - John was fantastic the moment we walked in and provided unparalleled service and nothing was ever too much trouble. He helped us with design, fabric, color and was always in touch with details. Couldn't be happier thanks John!
Alex and Jurgen

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Couldn’t be happier!

published

Kristin was amazing! I had to change my initial appointment three times due to my child being sick and it was no problem. Her knowledge of suits & styles surpassed my expectations and she pulled all the stops to get my wedding suit early. When it arrived, the quality was great and I would highly recommend institchu, I’ll be using them again!

Amazing suits, amazing service, amazing value

published

I have had 4 suits and 4 shirts made at Institchu and I am hooked! Tayler has definitely mastered how to tailor a suit to make it fit absolutely perfect while being comfortable enough to wear all day to work. I only wish I had my previous suits made at Institchu

Fantastic Experience With Mel

published

I recently purchased 4 suits from InStitchu. Mel guided me through the entire process with amazing attention to detail and fantastic service throughout. I received the suits within a very short time frame, and cannot be happier! Highly recommend InStitchu, and definitely think it's worth paying slightly more for custom made suits!

Dave Grant

Dave GrantSydney, NSW

  • 2 reviews
  • 1 like

Amazing Every Time!

published

Tim Aquino yet again has gone above and beyond his duties in making sure I was completely happy with my recent suit and shirt purchase! The arms on the shirt were slightly too long. He organised to have the shirt picked up from my office to be tailored, and had it back to me 2 days later fitting perfectly! Thanks Legend you keep me coming back to Institchu!

JMD5151

JMD5151Sydney

Great quality suit

published

This was the first time I used a tailor to buy a suit. The process from sizing to fitting takes longer than when purchasing straight off the rack and then having the alterations done. I had a few issues with the fitting process and when I raised them it was referred to Institchu's head office staff. I was immediately contacted and they listened to what I had to say and then addressed the issue in a courteous and professional manner. It was good to deal with people who seemed to genuinely care about making sure that the customer was happy. The quality of the suit is excellent and I will be going back to Institchu for my next suit.

Alex

AlexSydney

  • Verified customer

Purchase experience 5 stars, product 1 star

published
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Excellent product, brilliant service

published

I’ve bought two suits and a shirt from institchu’s Brisbane showroom in the past year.
The service I have received from Mayowa and the team is top notch. Nothing is too much trouble and the perfect fit guarantee certainly lives up to its name! Would definitely recommend to anyone who asks me where to find a quality suit! 5 stars!

  • Verified customer

Exemplary service, high quality suit, totally worth the leap away from the department stores and bra

published

Great product and great people

published

This was my first experience of having a suit made to measure and I was very happy with every aspect of the service and the end result. Mauricio was excellent with customer service second to none.

Great customer service and value.

published

The experience was exceptional with institchu. From the moment of walking in the showroom you are looked after with the offer of a cool beverage and greeted. The time was taken to ensure I was looked after while another appointment finished. Classy and respectful. The tailor was very helpful and really took the time to connect and understand what I was looking for. This helped in design choices and style later on. The product itself was of high quality and I was very surprised only minor alterations were required. The measure and make was almost spot on. Value wise it got for $499 a bespoke suit, two pants and a shirt. Compared to off the rack, I feel incame out ahead with a cost saving and a great looking suit which fits perfectly.

Paul D

Paul DSydney

Outstanding Quality and Service

published

I’ve been going to InStitchu for my suits and shirts for a couple of years now and they never disappoint. Although there was a slight fitting issue with my new InStitchu suit, Tim Aquino made an extra effort to make sure that the errors were corrected in a timely manner and that I was always taken care of. He called me regularly with updates on the adjustments and made sure that I was always well looked after. He really cares about his clients, which is why I ASKED HIM if I could write a referral as a thanks for his outstanding efforts and care. I will definitely be coming back again and again. Thanks Tim!

  • Verified customer

Perfect fitting suits

published

Been coming here for suits for a number of years and have never been disappointed.

Initially it was just the suit fitting. Lately, especially with Georgia looking after me, she’s been providing excellent style advice too. Really enjoy having a different take on my daily work wear!

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Great service, competitive pricing

published

A great idea and easy to access tailoring service, I ordered a blazer following a fitting and fabric selection, arrived a few weeks later and fits perfectly. Appreciated the quick and professional service, and the follow-up's to check that everything was to my satisfaction.

Ask for Ash

published

I have purchased a few garments from Institchu now. The initial fitting wasn't quite right, but Ash was very helpful in getting it sorted out. The guys stand behind their fitting policy of getting it right. Well worth the experience. Just watch the shirt sizing... they run a bit small for those beyond their prime.

David G

David GSydney

Great experience, quality product

published

From the moment I walked into Institchu until my tailored suits arrived received great service from Ash Lim in the City showroom. No hard sell, but a relaxing environment where professional advice was offered. First time I have used a tailored service and won't be the last. Thank you to Institchu & thank you Ash, will be back soon.

I'm in love with InStitchu

published

I've been using InStitchu over the past few months. It started off as a few shirts, then it turned into a few more shirts and then a tuxedo. I absolutely love everything about InStitchu. They have such an amazing selection of beautiful fabrics to choose from, they're incredible friendly and reliable and the price is exceptional considering how fantastic the final product is. For as long as I live I'll never by off the rack shirts or suits ever again.

Gotta give a big shout out to Ash @ the George Street store. He is a straight up legend. Such a nice guy, so knowledgeable and always keeps me updated on how everything is tracking. If you're in the Sydney CBD be sure to ask for Ash and you'll be in great hands!

  • Verified customer

Outstanding suits and shirts with great service

published

I've purchased shirts from there for a number of years (probably over 20 shirts in the last few years) and recently purchased my first suit through them. Could not be happier with how it turned out. It fits perfectly and Tim was brilliant. First rate fit and great advice on style. Highly recommend them and the Sydney showroom has a great selection of fabrics and styles to test out. Hardest decision is what to buy next!

Page 4 of 15
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Questions & Answers

KJM

KJMasked

Pricing ? Standard business suit , sports jacket, business casual slacks. Reasonable textile (woolmark), conservative cut and fit. ball park ok

1 answer
Graham
Graham

Well researched and price is spot on! Thank you!

DONTUSEMETROMOVERS!

DONTUSEMETROMOVERS!asked

Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
Thanks,
Karen

2 answers
Steveb
Steveb

They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day

Thanks for your reply Steveb. Appreciated.

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Details

CategoryPhysical Shops and Clothing Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeFormal / Cocktail, General / Everyday and Office / Businesswear

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