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InStitchu
4.4 from 285 reviews · View Statistics

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Jack

JackSydney, NSW

Bespoke, be a joke!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClarence street
SizingSlightly large
Product AppearanceNot as advertised
See all answers
2 comments
InStitchu
Claire P.InStitchu
Jack
Jack

The definition of bespoke is made for a particular customer or user.

Made to measure and choosing the fabric and design make you bespoke if you publicly declare it or not.

Jaswahn

Jaswahn

  • 7 reviews
  • 2 likes

worst suit I've ever bought, lasted 4 months at most.

published

This was the first tailor made suit I've bought, and it will be the last. it was the worst fitting suit Ive ever put on. Sleeves on the jacket were too short, too tight, I couldnt button the jacket up and I had LOST weight since the suit measure, the pants looked like I was expecting a flood, the leg cuffs were above my ankles and the amount of butt crack i needed to show to get the length right would put a plumber to shame. This suit would have been marginally acceptable if I was going to imitate Ariana Grande, get wheeled to my destination and just stand there trying to look alive, but I walk, sit, bend to get in and out of cars and generally move, this suit hindered this greatly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCivic Store
SizingVery small
Product AppearanceNot as advertised
See all answers
1 comment
InStitchu
Claire P.InStitchu

Disappointed in my purchase.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
SizingVery large
Product AppearanceNot as advertised
See all answers
1 comment
InStitchu
Claire P.InStitchu
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Jason R.

Jason R.Perth, WA

Terrible Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth
SizingSlightly small
Product AppearanceNot as advertised
See all answers
1 comment
InStitchu
Claire P.InStitchu

Hi Jason,

We are sorry to hear of your experience with us. Please reach out to us at contact@institchu.com with your order number, if you would like to discuss your experience further.

Terrible quality AND a replacement/returns policy that may be non-compliant with the Australian Consumer Law

published
  • Thumbnail
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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceAs advertised
See all answers
Tom

TomNortheast, VIC

  • 2 reviews

$1200 suit I’m too embarrassed to wear!!

published

Spent $1200 on a suit. It arrived in good time but the seams at the shoulders are terrible and uneven. I wrote to customer support and they suggested I didn’t measure myself correctly (lies!) and that i drive 3.5 hrs to see one of their showrooms - what? Poor product at a high price!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
See all answers
James

JamesCanberra 2600, ACT

  • Verified customer

Absolute garbage customer service

published

Was measured in the North Sydney store by a woman who struggled to listen to what I wanted. Had the suit delivered to Canberra which failed to arrive prior to the event (was lost in transit). The shirt that was made to measure was based off the incorrect fit type and was to tight around my fore arms. Retail staff failed to understand the importance of keeping the customer apprised of suit remake milestones and would not take ownership of the problem. Would never recommend to anyone. $900 suit paid for 3 months prior to event.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Sydney / Canberra
SizingSlightly small
Product AppearanceNot as advertised
See all answers

Dont spend too much!

published

Now you want a bespoke suit but the reality is its not so bespoke at all. Then everything is delayed.Four weeks become eight weeks.Then tailoring is average. Alterations never happen the way you want. The suits particularly jackets do not fit well and do not look good either. They do not simply understand how you want a garment to fit your body. However they will always say a poorly fitting jacket or pant looks so great on you....not at all in reality!

I did not lodge any claim for refund etc. as I knew that was going to be a waste of time. Disappointed with repeated alterations, I had my usual tailor fix the suit.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney
SizingSlightly small
Product AppearanceAs advertised
See all answers
Jacki Smith

Jacki SmithMetropolitan Adelaide, SA

Staff need to be taught customer service.

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
See all answers
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Paul187

Paul187Brisbane, Queensland

  • 2 reviews
  • 1 like

Don't touch this place!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
SizingVery small
Product AppearanceNot as advertised
See all answers
Doug

DougAlice Springs, NT

Abysmal

published

My two suits, two pairs of trousers and five shirts arrived this week. The trousers did not come within two and a half inches of my waist measurement, the suit jackets were of poor quality, and the shirts were barely long enough to tuck comfortably into my trousers and they had a buckle between the top button and second buttons. I am extremely disappointed and will be seeking a full refund. Their offer to adjust the garments to fit is meaningless as the measurements are so far out. I cannot recommend this company.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationAdelaide
SizingVery small
Product AppearanceNot as advertised
See all answers
Ryan

RyanSouth East Queensland, QLD

  • 3 reviews
  • 4 likes

Don't Risk it!! Institchu just want $$$$

published
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane City
SizingVery large
Product AppearanceNot as advertised
See all answers
  • Verified customer

1.5 MONTHS, 4 FITTINGS IN TOTAL, POOR FITTINGS - Better off buying off the rack from elsewhere and tailoring from there.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationGeorge St
SizingVery small
Product AppearanceAs advertised
See all answers
Taz A.

Taz A.Sydney, NSW

Sub standard customer service

published

Extremely poor customer service. I had a one on one consultation booked with Anna in the North Sydney store. I took my 70 year old dad who drove almost an hour to get there. Anna immediately started rushing us. She didn't even offer to go through the range of fabrics they have. Straight of the bat she was mentioning that the payment would need to be on the day even before going through the options and whether we were happy with any of the products. They might offer products of a cheaper range which is why some people go there but I would rather fork out a little bit more and get a better service and a peace of mind that your money is not going down the drain.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Cannot measure - terrible service

published

Purchased 5 shirts. All so large like tents on me. Previously purchased suits and shirts and almost all had to be altered. Took a while to get back to them this time as travelling for business and they refused to fix as it was “out of our perfect fit guarantee”. I thought I’d paid over $150 per shirt to buy shirts that were measured and that fit, but silly me. I now have five huge shirts never been worn that I can’t wear.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationBrisbane
SizingVery large
See all answers
1 comment
InStitchu
Claire P.InStitchu

So sorry to hear this. As discussed you have three months after your ordered is received for us to rectify any fit issues for you

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  • Verified customer

Terrible customer service

published
  • Thumbnail
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeorge St
SizingVery small
Product AppearanceAs advertised
See all answers

Horrible Customer Service

published

They gave me the bare minimum amount of their time for a $5,000+ order. Received the quote 1 week late then never heard from the Sales Rep in Brisbane CBD again... Went with someone else as customer service like this is unacceptable.

1 comment
InStitchu
Claire P.InStitchu
Mark

MarkSydney

Wouldn't trust with Wedding Suits

published
Bryce

BryceSydney

  • Verified customer

Update - Well Over $6000 Worth Of Suits Falling Apart

published

After purchasing several suits from Institchu (4+), they have all developed substantial damage - arising after only 2 years of ownership. Institchu explained that this is the wear and tear they expect from their products, despite not explaining or warning of this prior to purchase. If you want your products to last longer than 2 years, I'd strongly recommend finding another suit supplier.

Product Quality
Customer Service
Incentivised ReviewNo
SizingTrue to size
Product AppearanceNot as advertised
See all answers

If you DON'T want customer service, go here!

published
Page 1 of 2
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Questions & Answers

KJM

KJMasked

Pricing ? Standard business suit , sports jacket, business casual slacks. Reasonable textile (woolmark), conservative cut and fit. ball park ok

1 answer
Graham
Graham

Well researched and price is spot on! Thank you!

DONTUSEMETROMOVERS!

DONTUSEMETROMOVERS!asked

Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
Thanks,
Karen

2 answers
Steveb
Steveb

They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day

Thanks for your reply Steveb. Appreciated.

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Details

CategoryPhysical Shops and Clothing Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeFormal / Cocktail, General / Everyday and Office / Businesswear

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