- Verified customer
1.5 MONTHS, 4 FITTINGS IN TOTAL, POOR FITTINGS - Better off buying off the rack from elsewhere and tailoring from there.
1.5 months, 1 initial appointment to get my measurements taken, and 3 subsequent fittings, and the trousers I purchased still did not fit me, and almost made me suit-less for a graduation.
On my initial fitting, the trousers were skin tight to the point where I could not even bend down halfway to sit on a chair without feeling like the seems would burst any moment. This is particularly disappointing, given that I specifically requested for my pants to have a more relaxed fit, but I was given the complete opposite. I was then told by one of th...eir stylists to increase the size of the right leg more than the left, as I mentioned the pants were tight throughout, but the right leg was particularly tight. Which is quite strange, but I went with their guidance as I presumed they were experts in suit fittings. On my second fitting, the pants were still skin tight, and the seams still felt like they were going to split when I attempted to sit down. I was then accused my legs grew between the initial fitting and second fitting where my measurements were re-taken, which is physically impossible (I am a recreational gym goer at best, I'd be a competitive bodybuilder if I could grow my legs that quickly), especially given the fact that current trousers which I have owned for years now still fit me with no problem, so its much plausible the initial stylist took my measurements incorrectly. The stylist (different to the one I had on my initial fitting) then suggested I increase the pants size evenly across the left/right leg of the trousers, in contradiction to the first stylist, which makes much more sense. At the third fitting, and the day before the graduation and the pants were STILL far too tight and uncomfortable to wear, at this point after having all my time wasted travelling back and forth getting my fitting and the graduation being the very next day, I requested for a refund and got my suit elsewhere. Ended up going to reputable mid-tier suit shop 2 minutes away, and got myself a suit off the rack, to which they fully tailored to my needs in less than a one day turnaround in time for the graduation, at a much lower price. The fitting of the suit was perfect after the tailoring provided and the quality was identical, if not better (It was also Merino wool, and half canvas). Only pro I'd give is that the refund processed quite timely.
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
|Category||Physical Shops and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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