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Bespoke, be a joke!
I was a groomsmen in my mates wedding, he chose Instichu and so we had no choice but to use them for all our suits. I found the staff obnoxious and pushy, meaning a bespoke suit not possible, but rather an overpriced regular suit. They barely measure you up, but rather ask for your normal sizes (e.g. 32 pants, medium shirt) and use this to create your garment. I have used two other bespoke suit places before and both measure you up from head to toe, creating garments of the perfect fit. The material feels cheap on my skin, and the shirt collar ...gave me and two other groomsmen a rash. Something none of us have ever experienced with a shirt before. The fabrics they have are quite common and I see nothing special, unique or worthwhile about this place and product.
worst suit I've ever bought, lasted 4 months at most.
This was the first tailor made suit I've bought, and it will be the last. it was the worst fitting suit Ive ever put on. Sleeves on the jacket were too short, too tight, I couldnt button the jacket up and I had LOST weight since the suit measure, the pants looked like I was expecting a flood, the leg cuffs were above my ankles and the amount of butt crack i needed to show to get the length right would put a plumber to shame. This suit would have been marginally acceptable if I was going to imitate Ariana Grande, get wheeled to my destination and just stand there trying to look alive, but I walk, sit, bend to get in and out of cars and generally move, this suit hindered this greatly.
Disappointed in my purchase.
For me ultimately I feel disappointed in the product I received. It simply does not fit me well & isn't aesthetically what I expected. To be honest I can find better-looking clothing off the rack at a much more reasonable price. After attending the store for a measure I have some insight into the business practices of Insitchu that I feel that potential customers should be aware of.
You attend a measure where an attendant creates an online profile exactly the same as if you measured yourself at home. They then simply submit the details to have...the suit made in China which I became aware of due to the current delays. I understand that in these times that most manufacturing happens in China & that isn't my point. What I feel is the issue is the disconnect between the measure & the resulting garment I had delivered. The showroom & the staff depict a level of substance that I do not feel is reflected in the final product. I refuse to wear this suit or the shirts supplied as I feel it imparts an unprofessional image. I feel like taking them back and leaving them at the showroom or donating them to someone sleeping rough so at least my effort & expense is validated. Please be mindful if purchasing, the high number of reports of the product not being as advertised on this website.
$1200 suit I’m too embarrassed to wear!!
Spent $1200 on a suit. It arrived in good time but the seams at the shoulders are terrible and uneven. I wrote to customer support and they suggested I didn’t measure myself correctly (lies!) and that i drive 3.5 hrs to see one of their showrooms - what? Poor product at a high price!
- Verified customer
Absolute garbage customer service
Was measured in the North Sydney store by a woman who struggled to listen to what I wanted. Had the suit delivered to Canberra which failed to arrive prior to the event (was lost in transit). The shirt that was made to measure was based off the incorrect fit type and was to tight around my fore arms. Retail staff failed to understand the importance of keeping the customer apprised of suit remake milestones and would not take ownership of the problem. Would never recommend to anyone. $900 suit paid for 3 months prior to event.
Staff need to be taught customer service.
Walked into Adelaide Institchu today (having made a special trip into the city to do this) to buy a tie as a birthday gift for someone who has had suits made there. As I was looking at the ties I was advised that they do not sell the floor stock. Fair enough I thought, they must be made to order. But no, he said he did have one out the back he could sell me but he would have to also charge the delivery fee of $30 (even though I was standing right there). Needless to say I walked out without the tie.
The problem here is that the somewhat arrogan...
Don't touch this place!
Don't touch this place! The level of service, quality of product and ability to deliver is the worst I have ever experienced. You will be left out of pocket and empty handed.
I ordered a "made to measure" suit including shirt for my wedding. Consultant was [Name Removed], who as a side note made the process about as hard as it could possibly be. Really [Name Removed] should not be in this job and If you do decide to subject yourself to InStitchu steer well clear of this guy.
After more than six months, countless emails/phone calls and many ...wasted hours I received, an incorrect shirt with a brown stain up the back, trousers that didn't fit and a Jacket with incorrect lining fabric. These were ready the day before my wedding. I was forced to go to Myers and buy something to wear. I really dont have the time to list all the failings of this company but will say, if you are considering InStitchu at all, PLEASE DON'T !! You will only be left bitterly disappointed and angry
Don't Risk it!! Institchu just want $$$$
Fingers crossed your suit is perfect however if there are issues with your suit... good luck, they do not care about you.
The thing that no one realises about institchu is, the alterations etc are completed by a range of third party companies and institchu distance themselves from these. The institchu managers in store are not empowered to support or assist customers and refer you to speak with higher managers who do not take emails/calls. I have emailed [name removed] and other managers over 5 times with not one response. Its been nearly 10 ...months and i still dont have a suit. I just want a completed suit.... Background: Order my suit on March 9 from the Brisbane office with the PROMISE it would be completed by Sept 21 for my engagement party. Still not ready - 25/10/2019 Over 16 appointments, almost 10 months of waiting (still going), damages created to the jacket (they heat pressed my suit jacket..)and now a new jacket on the way with no ownership by Institchu **issues throughout this process have by institchu and its suppliers. I thoroughly enjoyed the experience at the start however if something goes wrong, they wont help you.
Sub standard customer service
Extremely poor customer service. I had a one on one consultation booked with Anna in the North Sydney store. I took my 70 year old dad who drove almost an hour to get there. Anna immediately started rushing us. She didn't even offer to go through the range of fabrics they have. Straight of the bat she was mentioning that the payment would need to be on the day even before going through the options and whether we were happy with any of the products. They might offer products of a cheaper range which is why some people go there but I would rather fork out a little bit more and get a better service and a peace of mind that your money is not going down the drain.
- Verified customer
Terrible customer service
(I had to repost here because they just deleted it off their Facebook page without solving the problem).
Four months ago I first visited Institchu George St and since then I’ve gone through 2 hilariously mismade suits, 4 ‘fashion consultants’, a customer service manager, and now I have 1 week until my wedding and they can’t even tell me when (if?) it’ll be ready for collection! Abysmal customer service. I’m never going back, and I’m making sure everyone who asks about the wedding knows why.
It started with fashion consultant number 1. She se...emed pretty useless, in a benign kind of way. She couldn’t provide any information other than “good choice” or “great choice” when discussing which fabrics I wanted. Fair enough, I mean they take the measurements and the ‘tailors’ weave their magic. Next time my best man and I visited for fitting and payment we instead get fashion consultant number 2. He said we needed to get higher quality fabrics because otherwise it would look weird. Was fashion consultant number 1 incompetent or was fashion consultant number 2 trying to up sell us? I don’t know, fine let’s go with the expensive fabric. It’s for a wedding and it needs to be done right. We book an appointment to collect our completed suits. Somehow a booking for two people becomes a booking for one. Not a great start. Then we get to my suit. The pants are way too tight, while everything else (shirt, vest, jacket) is grossly oversized. Even if I doubled my weight I’d still be swimming in the thing. I have no clue how this happened. I can only guess someone didn’t know the difference between inches and millimetres? My best man’s suit was not much better, but at least his jacket was salvageable. Sales consultant number 3 apologises and tells us sales consultant number 2 made a mistake. Takes some snaps of the misfitting garments so they can be remade. By the way, he says, I can have the pant altered soon. Would I like to come in to collect ‘just the pants’? Just the pants? Why would I possibly want just the pants? Sure they look nice, but I don’t often go to work rocking a t-shirt and suit pants.
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
|Category||Physical Shops and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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