Shirts still don't fit after 4 rounds (6 months) of refits. Many wasted visits. They even lost my measurements. Now I'm 2 weeks into waiting on my refund (which I was told would take 7-10 days). Scam.

Update:
I was contacted by Institchu asking I remove this review, even though they do not deny what happens. This fact alone makes me lose their trust. How many of their reviews are tampered? Or even real?
To their credit, I eventually got my refund and complementary shirts. So they are probably not a scam; just very poor execution on an otherwise good business model. Still, if I could give them 0 stars I would - for all the time and trouble they've caused me and for asking me to delete a truthful review.

My wedding suit turned out very good for the price, I would recommend for a one day suit that you wouldn't wear regularly.

The three business suits I purchased took far too long to get the sizing right, I ended up using my own tailor to get them right.

The service they provide is terrible - I have had several friends buy business suits and none of them were happy with the final product, service and difficulty to get the sizing right.

Went in with high hopes and came out with a sub par product and simply terrible service by their so called 'customer service' team. sent in my tailored suit to obtain the exact measurements and received another suit that was totally off? How?? seriously. was then asked to go to the Vic Office in 101 collins to obtain correct measurements. waste of time and also the materials used are bad, its only also half canvassed. the suit is an embarassment. was offered a free shirt as a gift. placed order on 2nd June for it, nothing received ye and depsite my constant follow ups, nobody seems to want to help...bad company, bad product> do not buy!
The website is all that I can approve of
Bad suit, bad service and shocking overall experience.

Spent 15 minutes measuring myself up and got everything in the basket. However it didn't let my checkout because it kept asking me to update my size even though I had done it 10 times. Ended up logging out trying again only to lose all my measurements and item selection. Waste of time.Seriously Institchu sort your site out, totally unacceptable and you've just lost a $500 order. Going to buy off Indochino instead.

Bad purchasing platform

I can't comment on the quality of the product, but I had many issues with the web site.
When I changed something on the items, I ended up having a new product of the same type added to the Shopping Cart without making the requested change on what I initially ordered.
Email customer support is great, but after 2 major issues (I lost all items in the Shopping Cart first) I ended up to use this system. The idea is great though, I hope someone will built a more reliable system in the future.
Idea, design, wide options of customization, email support.
The ordering system is full of bugs. Couldn't place the order as the result.

I made an order for 3 shirts and nearly 3 months later still waiting for my order to arrive. Original order was incorrect so still waiting for the replacement to arrive. Customer service is severely lacking and impossible to get a straight answer about my order. It's a great idea in theory but if Institchu can't deliver on a simple order of 3 shirts what is the point. Who knows maybe the shirts will be decent...if i ever get them!!

Poor customer service, failure to live up to promises

Have had several friends buying suits here for various occasions. They advertise high quality super wool, but in reality it feels cheap. The measurements were way off and the cut fit poorly. All their other suits off the rack look fine but these don't look like a custom suit at all!!

Avoid at all costs!
Nice looking website.
poor quality, material and fit.