My review of Institchu is a mixed review due to the experience of the service.
My overall experience with my original stylist was unbeatable, [name removed] was not pushy, knew what he was doing and overall a very good service provider.... however it started going down hill near the end with the company as a whole.
We originally purchased 6 premium 3 piece suits with an extra shirt for myself (Groom) 6 months before my wedding. There was a mix up with the ordering of our shirts as the style of the shirts (Peak shirt with black studs was ori...ginally ordered but buttonless standard shirts was entered into the system) was incorrectly logged by [name removed] so on arrival he had to organize replacements to be arranged with still 2 months left until my wedding day. What happened next by [name removed] was service I hadn't seen in a while from a store, when he realized his mistake he took full responsibility and expedited the replacement shirts and the original shirts that had been sent where then GIFTED to us as an apology from them... This amazed myself and my wedding party as these where $120 shirts each. From this act I was determined to wright a glowing 5 star review and promote institchu to all my friends and familys with weddings coming up.
Dont spend too much!
Now you want a bespoke suit but the reality is its not so bespoke at all. Then everything is delayed.Four weeks become eight weeks.Then tailoring is average. Alterations never happen the way you want. The suits particularly jackets do not fit well and do not look good either. They do not simply understand how you want a garment to fit your body. However they will always say a poorly fitting jacket or pant looks so great on you....not at all in reality!
I did not lodge any claim for refund etc. as I knew that was going to be a waste of time. Disappointed with repeated alterations, I had my usual tailor fix the suit.
Good people, good service, ordinary suits.
Service experience has the right mix, but the product falls short. After 3 attempts to to get the suit pants of my second InStitchu suit right (each arriving in a different size and lining configuration despite the same instructions), it still wasn't right. In addition, on the 3rd pair, both back buttons fell off in my hand when I undid them for the very first time. So I handed the whole suit to St Vincent de Paul Society. But I wasn't compelled to write this until just now, as M y first institchu suit (purchased some weeks prior) has dropped both hems. It also had the back buttons fall off despite me avoiding using the pockets.
Will be going somewhere decent next time.
We had the fitting done for my fiancee at the Sydney Store. As the suit was for our wedding we were reassured at the time of fitting it would make it here in time for the wedding (we ordered a month before the wedding). They even said they would leave a note on the order to make sure this suit is made on time and said it usually takes 3-4 weeks for it to arrive.
3 weeks had passed so we called the company to find out if it was on it's way. We were told that the status was "with tailors" and once it's shipped they will have a tracking number fo...
Disappointed and still without a suit!
I ordered my suit almost 5 weeks ago and the status hasn't changed from "with the tailor". I initially emailed at 3.5 weeks from order date to ask why it hadn't changed (remember they are coming from China, so it should've at least been shipped by then) and received a vague email from them saying that once they get the consignment note that they would pass it onto me. I then emailed again exactly 4 weeks from the order date and received a reply saying that the tailors are sending out a shipment on Monday. It's now Thursday, the status hasn't...changed, I haven't received a reply to my email I sent yesterday and I've tried calling 4 times today and just get an answering machine. I hate leaving bad reviews but I read these reviews before I purchased and I want people to be able to make an informed decision when spending hundreds of dollars on something. I wished I never purchased the suit, it has been a complete waste of time and money. Price - obviously you're paying less than you would getting a bespoke suit made. Customer service, lack of communication, lack of availability when you actually want to talk to someone
It's a lottery
Great idea and a good range, but too many items are being delivered with incorrect fabrics. Quality control must be very poor. And although they promised a replacement for each, I haven't seen any of them yet (after months). Of course, if you're lucky you could get a great garment, but I've wasted a lot of money on items that have been delivered off-spec.
Great in theory
Poor service, purchased product is often inaccurate.
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
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