Not what I thought
I recently had a suit and 2 shirts made by institchu. I visited their Melbourne showroom to be measured after reading their website about their Savile Row trained tailors. I had the items delivered to me rather than the showroom.
On delivery is when I found out that the items are made in Asia, not in Australia. The delivery slip said it was coming from Korea. There was no mention of this on their website.
When trying on the jacket the sleeves were way to short so I made my way back to the showroom where an extra 2.5cm per arm was added. Agai...n it had to be sent away for this. Originally I designed a jacket with a shawl lapel and 2 buttons. After ordering I was told I couldn't have 2 buttons on a shawl lapel. When enquiring about this at the showroom, I was told its because they are not bespoke, they use stencils to make the clothes. So this for leads me to believe they are seamstresses in Asia using stencils, not tailors making the suits, as any tailor would be able to add a second button to a jacket. The quality of material is great but you are paying the extra premium for their showrooms and locations, not for a tailor making your item. You could order online from multiple companies and have the same quality fabric made to your measurements in Asia for half the price. I won't be using them again. Just my 2cents worth for whoever may be interested.
- Verified customer
Not exactly what you think
Got given a promotion card from a friend for a free tailored shirt at Institchu. Seems pretty cool right?
Booked an appointment and went in... seemed alright. Shop was well set up and looked professional. I was assigned a girl to help me choose fabric and take my measurements, not really much advice or effort into helping me choose from the options. After my measurements were taken, I'm told there's a $30 delivery fee....??? I asked her if I could pick it up from the store instead, and she sort of mumbled something along the lines of, the fee ...
Great product, shocking service from Thomasina
Loved the final product for myself and groomsmen.
First up consult was great.
After that everything with Thomasina was shocking. Contact with her if any was all reactive and it took 8 weeks rather than 4 weeks to get suits made. No replies to multiple emails and about 3 un-returned calls. Myles the manager who stepped in late in the experience was great.
Would recommend, just make sure you get the right person.
- Verified customer
Pretty average overall
I ordered just a pair of trousers, via the online booking, as I wanted to try them out before making larger purchases.
The order was completed and shipped within a couple of weeks. Timeliness = 5 stars.
Unfortunately there was a mix up with the measurements - I had submitted custom measurements but these didn't get applied to the production of the garment Fit = 0 stars. Furthermore, the quality of the garment was somewhat inferior to what I am accustomed to. Quality = 2 stars.
However, on the plus side, I contacted customer service, ...who were very apologetic and helpful. I returned the product to the local office in Melbourne and received a refund within a couple of weeks. Customer service = 5 stars. Overall, I would advise customers to book an appointment if possible, rather than ordering directly through the website. This may lead to a more positive experience with choosing the garment and with the fit.
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
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