- Sign in
- Write a review
InStitchu
Not what I thought
I recently had a suit and 2 shirts made by institchu. I visited their Melbourne showroom to be measured after reading their website about their Savile Row trained tailors. I had the items delivered to me rather than the showroom.
On delivery is when I found out that the items are made in Asia, not in Australia. The delivery slip said it was coming from Korea. There was no mention of this on their website.
When trying on the jacket the sleeves were way to short so I made my way back to the showroom where an extra 2.5cm per arm was added. Agai...Read more
n it had to be sent away for this. Originally I designed a jacket with a shawl lapel and 2 buttons. After ordering I was told I couldn't have 2 buttons on a shawl lapel. When enquiring about this at the showroom, I was told its because they are not bespoke, they use stencils to make the clothes. So this for leads me to believe they are seamstresses in Asia using stencils, not tailors making the suits, as any tailor would be able to add a second button to a jacket. The quality of material is great but you are paying the extra premium for their showrooms and locations, not for a tailor making your item. You could order online from multiple companies and have the same quality fabric made to your measurements in Asia for half the price. I won't be using them again. Just my 2cents worth for whoever may be interested.2 comments
Thanks for your message. I pulled this from your FAQ .
Specifically, custom, means you can choose every detail, big or small, from the fabric, to how many buttons, to which buttons, to the collar, to... Read more
the cuff, to the pick stitching and so much more–your order will be custom made exactly to your specific design.Similar opinion? Write a review on ProductReview.com.au!
BradleyMelbourne
- Verified customer
Good customer services
I wasn't happy with the manufacturing location of my suit and was under the impression that it would be made in Australia. As it wasn't, the customer service team quickly refunded me my money on return of the items order.
Similar opinion? Write a review on ProductReview.com.au!
AndySydney
- 2 reviews
- 3 likes
- Verified customer
Not exactly what you think
Got given a promotion card from a friend for a free tailored shirt at Institchu. Seems pretty cool right?
Booked an appointment and went in... seemed alright. Shop was well set up and looked professional. I was assigned a girl to help me choose fabric and take my measurements, not really much advice or effort into helping me choose from the options. After my measurements were taken, I'm told there's a $30 delivery fee....??? I asked her if I could pick it up from the store instead, and she sort of mumbled something along the lines of, the fee ...Read more
2 comments
Claire P.InStitchu
Hi Andy,
Thank you for getting in touch and providing us with your feedback. ... Read more
Could you please provide us with your best contact number and email address? If you could please send this across to us at contact@institchu.com. We would like to discuss this further with you to turn this experience around. Kind regards, Shannon.EDIT: There were efforts made to fix the issues I had.
Similar opinion? Write a review on ProductReview.com.au!
Find out how InStitchu compares to other Clothing Shops & Brands
Know better, choose better.
Great product, shocking service from Thomasina
Loved the final product for myself and groomsmen.
First up consult was great.
After that everything with Thomasina was shocking. Contact with her if any was all reactive and it took 8 weeks rather than 4 weeks to get suits made. No replies to multiple emails and about 3 un-returned calls. Myles the manager who stepped in late in the experience was great.
Would recommend, just make sure you get the right person.
Similar opinion? Write a review on ProductReview.com.au!
Ken
- 2 reviews
- Verified customer
Pretty average overall
I ordered just a pair of trousers, via the online booking, as I wanted to try them out before making larger purchases.
The order was completed and shipped within a couple of weeks. Timeliness = 5 stars.
Unfortunately there was a mix up with the measurements - I had submitted custom measurements but these didn't get applied to the production of the garment Fit = 0 stars. Furthermore, the quality of the garment was somewhat inferior to what I am accustomed to. Quality = 2 stars.
However, on the plus side, I contacted customer service, ...Read more
who were very apologetic and helpful. I returned the product to the local office in Melbourne and received a refund within a couple of weeks. Customer service = 5 stars. Overall, I would advise customers to book an appointment if possible, rather than ordering directly through the website. This may lead to a more positive experience with choosing the garment and with the fit.Similar opinion? Write a review on ProductReview.com.au!
Service was great - Suits were average
Suits looked nice but didn't feel nice. finished product delivered on cheap wire coat hangers from dry cleaners - not so premium. no after sales follow up. Branding not genuine.
Great service though.
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
KJMasked
Pricing ? Standard business suit , sports jacket, business casual slacks. Reasonable textile (woolmark), conservative cut and fit. ball park ok
DONTUSEMETROMOVERS!asked
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
Thanks,
Karen
2 answers
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
Thanks for your reply Steveb. Appreciated.
Details
| Category | Physical Shops and Clothing Shops & Brands |
|---|---|
| Mens / Womens Clothing | Mens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
| Clothing Type | Formal / Cocktail, General / Everyday and Office / Businesswear |
Visit official website
Other Clothing Shops & Brands
The Oodie
4.8(1,524)Pulse Socks
4.9(203)Pistol Clothing
4.7(474)Meshki
4.7(798)YesStyle
4.6(5,110)The Bare Body Boutique
4.9(174)Black Swallow
4.7(574)Birdsnest
4.8(133)Jean Jail
4.6(300)Showpo
4.4(3,954)Abyss By Abby
4.6(198)Forcast
4.5(366)Other Clothing Shops & Brands
The Oodie
4.8(1,524)Pulse Socks
4.9(203)Pistol Clothing
4.7(474)Meshki
4.7(798)YesStyle
4.6(5,110)
Listing monitored by InStitchu representatives.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Claire P.InStitchu
Hi Paul,
Thank you for providing us with your feedback, we encourage all feedback to ensure that we are striving to consistently improve on our product and service. ... Read more
InStitchu is transparent with information regarding your purchasing decisions, and we are passionate about how and where our custom, tailored garments are made. We do not use stencils in our construction process, each garment is made from scratch to your design and measurements. Your garments are constructed by our expert Tailors in China at a world leading facility that we chose after conducting extensive research across Europe and Asia. We selected our HQ in China, ahead of anywhere else in the world for its superior technology, infrastructure, precision, product quality and consistency that is unparalleled anywhere in the world. We also have an expert Tailor Team at our Australian HQ that make customer garment alterations when needed. All of this information is made publicly available within our FAQs online. We do not have a Tailor Team in Korea, your garment may have passed through Korea with DHL on it's way to Australia. All InStitchu garments are customisable and made-to-measure, from scratch, to your specific measurements and design—we offer a made-to-measure service, we do not offer a bespoke service. You can find out the difference between bespoke and made-to-measure and read more about our custom, made-to-measure service in our FAQs online. Traditionally a shawl lapel jacket design has one button and this is why we offer one button for shawl lapel designs. I hope that I’ve managed to answer your questions and clear up any confusion, please don’t hesitate to reach out should you have any further concerns or questions, I am here to help and we hope to see you at a Showroom soon. Kind regards, Shannon