I was a groomsmen in my mates wedding, he chose Instichu and so we had no choice but to use them for all our suits. I found the staff obnoxious and pushy, meaning a bespoke suit not possible, but rather an overpriced regular suit. They barely measure you up, but rather ask for your normal sizes (e.g. 32 pants, medium shirt) and use this to create your garment. I have used two other bespoke suit places before and both measure you up from head to toe, creating garments of the perfect fit. The material feels cheap on my skin, and the shirt collar ...Read more

For me ultimately I feel disappointed in the product I received. It simply does not fit me well & isn't aesthetically what I expected. To be honest I can find better-looking clothing off the rack at a much more reasonable price. After attending the store for a measure I have some insight into the business practices of Insitchu that I feel that potential customers should be aware of.

You attend a measure where an attendant creates an online profile exactly the same as if you measured yourself at home. They then simply submit the details to have...Read more

I purchased a navy suit back in November 2018 and was able to wear it for the first time around early December 2018. On 5 February 2020 while on the train back home, I discovered a tear around the size of my finger on my suit pants around the area of my inner right thigh. I had worn these pants for little over a year and I was shocked that they tore so soon.

I have 3 suits on rotation which means I had worn these particular suit pants only around 60 times since I purchased them. Indeed, every person I’ve asked said they expected the suit pants...Read more

Walked into Adelaide Institchu today (having made a special trip into the city to do this) to buy a tie as a birthday gift for someone who has had suits made there. As I was looking at the ties I was advised that they do not sell the floor stock. Fair enough I thought, they must be made to order. But no, he said he did have one out the back he could sell me but he would have to also charge the delivery fee of $30 (even though I was standing right there). Needless to say I walked out without the tie.
The problem here is that the somewhat arrogan...Read more

Don't touch this place! The level of service, quality of product and ability to deliver is the worst I have ever experienced. You will be left out of pocket and empty handed.

I ordered a "made to measure" suit including shirt for my wedding. Consultant was [Name Removed], who as a side note made the process about as hard as it could possibly be. Really [Name Removed] should not be in this job and If you do decide to subject yourself to InStitchu steer well clear of this guy.

After more than six months, countless emails/phone calls and many ...Read more

Fingers crossed your suit is perfect however if there are issues with your suit... good luck, they do not care about you.

The thing that no one realises about institchu is, the alterations etc are completed by a range of third party companies and institchu distance themselves from these. The institchu managers in store are not empowered to support or assist customers and refer you to speak with higher managers who do not take emails/calls. I have emailed [name removed] and other managers over 5 times with not one response. Its been nearly 10 ...Read more

1.5 months, 1 initial appointment to get my measurements taken, and 3 subsequent fittings, and the trousers I purchased still did not fit me, and almost made me suit-less for a graduation.

On my initial fitting, the trousers were skin tight to the point where I could not even bend down halfway to sit on a chair without feeling like the seems would burst any moment. This is particularly disappointing, given that I specifically requested for my pants to have a more relaxed fit, but I was given the complete opposite. I was then told by one of th...Read more

(I had to repost here because they just deleted it off their Facebook page without solving the problem).

Four months ago I first visited Institchu George St and since then I’ve gone through 2 hilariously mismade suits, 4 ‘fashion consultants’, a customer service manager, and now I have 1 week until my wedding and they can’t even tell me when (if?) it’ll be ready for collection! Abysmal customer service. I’m never going back, and I’m making sure everyone who asks about the wedding knows why.

It started with fashion consultant number 1. She se...Read more

Incredibly disappointed with the whole process we have had to ordeal.

1 Full Day to be measured up (3 guys) select styles, colours, fabrics that we knew we wanted already, then to be told nearly 2 weeks after our fittings, that the fabric is not available and would not be able to have suits made if I didn't select another fabric immediately!

Returned to pick another fabric which was not even close to matching the agreed upon fabric and still had the other fabric on display in the folder to chose from. They tried to offer fabric from a mor...Read more

Went to get suits for my brother's wedding, the first fitting appointment was cancelled on me twice, then had to continually chase to find out if the suits had arrived or where they were. When the suits finally arrived, I had my first appointment cancelled cause they were to busy, the second appointment was cancelled cause they were no longer going to open on that day. When I finally collected the suit and shirt (on the third booked appointment, this took two weeks, as they were apparently busy and squeezed me in, although every time you go in ...Read more