My review of Institchu is a mixed review due to the experience of the service.

My overall experience with my original stylist was unbeatable, [name removed] was not pushy, knew what he was doing and overall a very good service provider.... however it started going down hill near the end with the company as a whole.

We originally purchased 6 premium 3 piece suits with an extra shirt for myself (Groom) 6 months before my wedding. There was a mix up with the ordering of our shirts as the style of the shirts (Peak shirt with black studs was ori...

Now you want a bespoke suit but the reality is its not so bespoke at all. Then everything is delayed.Four weeks become eight weeks.Then tailoring is average. Alterations never happen the way you want. The suits particularly jackets do not fit well and do not look good either. They do not simply understand how you want a garment to fit your body. However they will always say a poorly fitting jacket or pant looks so great on you....not at all in reality!

I did not lodge any claim for refund etc. as I knew that was going to be a waste of time. Disappointed with repeated alterations, I had my usual tailor fix the suit.

Great service from Tim Aquino with solid advice for styles and fabrics. Attended my office to do the fitting during business hours which certainly made it convenient! Bit of a delay on delivery due to a hold up with customs. Not InStitchu's fault however I did have to ring them to find this out, as opposed to them letting me know in advance. The clothes themselves fit perfectly first time, no adjustments needed. Pants felt a little tight but I was assured they would loosen up and that has proven to be the case. For the price I paid it would have been good to have two pairs of pants included. Quality seems great although time will tell. Overall not quite perfect but close to it and I would use them again.

Service experience has the right mix, but the product falls short. After 3 attempts to to get the suit pants of my second InStitchu suit right (each arriving in a different size and lining configuration despite the same instructions), it still wasn't right. In addition, on the 3rd pair, both back buttons fell off in my hand when I undid them for the very first time. So I handed the whole suit to St Vincent de Paul Society. But I wasn't compelled to write this until just now, as M y first institchu suit (purchased some weeks prior) has dropped both hems. It also had the back buttons fall off despite me avoiding using the pockets.
Will be going somewhere decent next time.

After perusing the internet for solutions to my clothing needs, I came across this website, Institchu as it was called. Initially I was rather hesitant in making any so-called purchases as at the time, there were no Melbourne-based stores to physically visit.

Subsequently, after a few months went by and suddenly there was a store... well not a store, more so like a consultation room or loft.

Before entering this establishment, a word of advice... make a booking; otherwise you'll be shunned away or the very most, a sales person will fit y...

Second order from Instichu. Great idea, great value. Their ordering system requires some work as I have had delays with both my orders. But, having said this - it is value for money. Dont expect italian craftmanship - you are having a suit tailored at a budget price. I will use them again.
Value for money
Delays

I ordered a black jacket (basic item) to test out the tailoring. I used measurements from the mport scanner so I was testing two things at once. The jacket took 4 and half weeks to arrive, the site advertise 3-4 weeks. The jacket fits perfectly and cost about the same or less than a similar item off the rack.
Price, fit and cut.
Arms are a little tighter than I am used to but not so tight I cant wear it. Took a bit longer than advertised to arrive.

We had the fitting done for my fiancee at the Sydney Store. As the suit was for our wedding we were reassured at the time of fitting it would make it here in time for the wedding (we ordered a month before the wedding). They even said they would leave a note on the order to make sure this suit is made on time and said it usually takes 3-4 weeks for it to arrive.
3 weeks had passed so we called the company to find out if it was on it's way. We were told that the status was "with tailors" and once it's shipped they will have a tracking number fo...

I ordered my suit almost 5 weeks ago and the status hasn't changed from "with the tailor". I initially emailed at 3.5 weeks from order date to ask why it hadn't changed (remember they are coming from China, so it should've at least been shipped by then) and received a vague email from them saying that once they get the consignment note that they would pass it onto me. I then emailed again exactly 4 weeks from the order date and received a reply saying that the tailors are sending out a shipment on Monday. It's now Thursday, the status hasn't...

When the suit arrived (in 5 weeks, although it says 3-5 weeks on the website), I was blown away by the fit and quality of the fabric and the fit, which they miraculously managed to get right in one attempt. The sleeve length of the jacket was cut to reveal just the right amount of shirt sleeve (I ordered a shirt as well). My particular configuration was a double breasted model, which is admittedly harder to get the right fit from, so I was pleasantly surprised. I can confirm the promise of a full canvassed suit, as well, an element of construct...

I was pretty sceptical about ordering a suit online (especially at this price point). However, the quality and fit of the suit I ordered has exceeded my expectations! I had a couple of questions about the process when I was measuring my suit and I jumped on the chat program on their website and had all of my questions answered almost instantly. After I submitted my measurements I recieved and email from one of institchu people asking me to double my trouser length (apparently based on my height it should have been longer). Low and behold, they ...

Great idea and a good range, but too many items are being delivered with incorrect fabrics. Quality control must be very poor. And although they promised a replacement for each, I haven't seen any of them yet (after months). Of course, if you're lucky you could get a great garment, but I've wasted a lot of money on items that have been delivered off-spec.
Great in theory
Poor service, purchased product is often inaccurate.