Not what I thought
I recently had a suit and 2 shirts made by institchu. I visited their Melbourne showroom to be measured after reading their website about their Savile Row trained tailors. I had the items delivered to me rather than the showroom.
On delivery is when I found out that the items are made in Asia, not in Australia. The delivery slip said it was coming from Korea. There was no mention of this on their website.
When trying on the jacket the sleeves were way to short so I made my way back to the showroom where an extra 2.5cm per arm was added. Agai...n it had to be sent away for this. Originally I designed a jacket with a shawl lapel and 2 buttons. After ordering I was told I couldn't have 2 buttons on a shawl lapel. When enquiring about this at the showroom, I was told its because they are not bespoke, they use stencils to make the clothes. So this for leads me to believe they are seamstresses in Asia using stencils, not tailors making the suits, as any tailor would be able to add a second button to a jacket. The quality of material is great but you are paying the extra premium for their showrooms and locations, not for a tailor making your item. You could order online from multiple companies and have the same quality fabric made to your measurements in Asia for half the price. I won't be using them again. Just my 2cents worth for whoever may be interested.
- Verified customer
Not exactly what you think
Got given a promotion card from a friend for a free tailored shirt at Institchu. Seems pretty cool right?
Booked an appointment and went in... seemed alright. Shop was well set up and looked professional. I was assigned a girl to help me choose fabric and take my measurements, not really much advice or effort into helping me choose from the options. After my measurements were taken, I'm told there's a $30 delivery fee....??? I asked her if I could pick it up from the store instead, and she sort of mumbled something along the lines of, the fee ...
Not quite perfect but would use them again
Great service from Tim Aquino with solid advice for styles and fabrics. Attended my office to do the fitting during business hours which certainly made it convenient! Bit of a delay on delivery due to a hold up with customs. Not InStitchu's fault however I did have to ring them to find this out, as opposed to them letting me know in advance. The clothes themselves fit perfectly first time, no adjustments needed. Pants felt a little tight but I was assured they would loosen up and that has proven to be the case. For the price I paid it would have been good to have two pairs of pants included. Quality seems great although time will tell. Overall not quite perfect but close to it and I would use them again.
Great product, shocking service from Thomasina
Loved the final product for myself and groomsmen.
First up consult was great.
After that everything with Thomasina was shocking. Contact with her if any was all reactive and it took 8 weeks rather than 4 weeks to get suits made. No replies to multiple emails and about 3 un-returned calls. Myles the manager who stepped in late in the experience was great.
Would recommend, just make sure you get the right person.
- Verified customer
Pretty average overall
I ordered just a pair of trousers, via the online booking, as I wanted to try them out before making larger purchases.
The order was completed and shipped within a couple of weeks. Timeliness = 5 stars.
Unfortunately there was a mix up with the measurements - I had submitted custom measurements but these didn't get applied to the production of the garment Fit = 0 stars. Furthermore, the quality of the garment was somewhat inferior to what I am accustomed to. Quality = 2 stars.
However, on the plus side, I contacted customer service, ...who were very apologetic and helpful. I returned the product to the local office in Melbourne and received a refund within a couple of weeks. Customer service = 5 stars. Overall, I would advise customers to book an appointment if possible, rather than ordering directly through the website. This may lead to a more positive experience with choosing the garment and with the fit.
- Verified customer
The ultimate cost effective solution to quality-made clothing
After perusing the internet for solutions to my clothing needs, I came across this website, Institchu as it was called. Initially I was rather hesitant in making any so-called purchases as at the time, there were no Melbourne-based stores to physically visit.
Subsequently, after a few months went by and suddenly there was a store... well not a store, more so like a consultation room or loft.
Before entering this establishment, a word of advice... make a booking; otherwise you'll be shunned away or the very most, a sales person will fit y...ou into a timeslot. Luckily enough, I was in the neck of the woods and had some time off to attend both. Looking at the website in order to acquire some suggestions towards my overall tastes; I came across three suits; the first was blue steel, then rico and the third was hancock 2. To my surprise, they didn't really have the third to choose; as my requirements was for a wedding and also for those moments where I had to wear one for every day or even for a job application in the near future. Apart from the what-you-see-is-what-you-get from the website, there was a physical representation of the blue steel suit. And then I was shown an endless amount of options where I'd probably glazed over for most; some were somewhat a bit higher in price; although at the time, I was enjoying the one-on-one experience of having a consultant personalise my needs for a change as opposed to a larger store where one would probably not experience in such a way.
Value for Money
Second order from Instichu. Great idea, great value. Their ordering system requires some work as I have had delays with both my orders. But, having said this - it is value for money. Dont expect italian craftmanship - you are having a suit tailored at a budget price. I will use them again.
Value for money
First buy from InStitchu
I ordered a black jacket (basic item) to test out the tailoring. I used measurements from the mport scanner so I was testing two things at once. The jacket took 4 and half weeks to arrive, the site advertise 3-4 weeks. The jacket fits perfectly and cost about the same or less than a similar item off the rack.
Price, fit and cut.
Arms are a little tighter than I am used to but not so tight I cant wear it. Took a bit longer than advertised to arrive.
Great Product! Worth the (somewhat long) wait!
When the suit arrived (in 5 weeks, although it says 3-5 weeks on the website), I was blown away by the fit and quality of the fabric and the fit, which they miraculously managed to get right in one attempt. The sleeve length of the jacket was cut to reveal just the right amount of shirt sleeve (I ordered a shirt as well). My particular configuration was a double breasted model, which is admittedly harder to get the right fit from, so I was pleasantly surprised. I can confirm the promise of a full canvassed suit, as well, an element of construct...ion unheard of at these price levels. I do have one qualm though: The buttons were sloppily sewed on without the right ammount of shanking. However, I will happily send the suit to a tailor, as they have promised to cover alteration costs. Overall, I highly recommend their services. Affordable (especially with deals), high quality Some poor finishes
Suits were spot on!
I was pretty sceptical about ordering a suit online (especially at this price point). However, the quality and fit of the suit I ordered has exceeded my expectations! I had a couple of questions about the process when I was measuring my suit and I jumped on the chat program on their website and had all of my questions answered almost instantly. After I submitted my measurements I recieved and email from one of institchu people asking me to double my trouser length (apparently based on my height it should have been longer). Low and behold, they ...were right! I will definitely be using instichu again and have been recommending it to all of my mates!!!! Great to see that Australians are finanly not getting ripped off by at least one retailer, Awesome Website. Awesome Customer Service. AWESOME PRODUCT QUALITY! Would like to be able to be posted fabric in the mail
Questions & Answers
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
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