The Installed system did not meet up to our expectations
To begin with all seemed fine with and we felt we were going to get an awesome system then the 17th of July turned up … installation day... Our sales guy, used a google maps picture to determine how many panels we could fit on the roof, covering a water heating panel and ignoring the tv antenna on the roof. There was no site inspection so job was delayed due to the need to remove the water heater and reposition the antenna cables, we were not able to place the expected 33 panels on the roof then the job site was also left messy. Our experience...was further complicated by one of the arrays not being programmed correctly in the inverter, the starting voltage was set to high so the eastern array never turned on so the first 3 months we only ever got 4.6Kw from a 31 panel system. Unfortunately we seemed to get no after service from the NSW side of the company but I was able to reset the level in the inverter. In the end we were promised a battery ready 9 KW system and got a 6.5 kw system incapable of attaching batteries in the way that we intended. The matter needed to be taken to Fair Trading. We have now been dealing directly with the head office and although it has been a long haul and we are still short an expected 2 KW to our original expectation. A compensation has been reached. The Quality of the product is high, the actual installation was done professionally, a few unfortunate mistakes and miscommunications left us dissatisfied with the outcome the a lack of after service and communication left us dissatisfied with the organisation.
Questions & Answers
Can you explain why I paid $ 10,000 for a 3.2kw system when I find out other companies charge $3500 for 6.6kw system. Please explain .
7a dudleigh st booval . David text 0409480694.
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