InsureandGo Australia

InsureandGo Australia

 Verifiedinsureandgo.com.au
InsureandGo Australia
4.0

6,259 reviews

PositivevsNegative
78% · 4,8931,086 · 17%

Reviews

6,259 reviews
robyn
robyn
  Domestic Travel Insurance - Gold

insurance claim was successful

Yes your policy was good value. I was refunded my claim in full, no questions asked. Claim was resolved in 14 days. Have used this company every time we travel, approximately 12 times. Show details
Stuart
StuartPerth, WA3 posts
  Verified International Travel Insurance - Gold

Terrible

DO NOT USE THIS COMPANY.

THEY ARE UNETHICAL AND TERRIBLE.

I made a claim for very damage suitcase.
Because I did not have a receipt for a 4 year old suitcase, they refused to horror my claim.
This is unethical. Show details

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Terry O'Connell
Terry O'Connell
  International Travel Insurance - Silver

Review

Being a Vietnam veteran obtained travel insurance through APOD. Insurance cover and premium cost were to my liking. Show details
Henry Tsang
Henry TsangSydney, NSW
  Fair Incentive International Travel Insurance - Bare Essentials

Medical claim problem

Lodge medical claim through internet is very difficult and not successful. As the time limit of claim in 28 days, I worried about the deadline. Finally, I email your company and get the Claim Form to process the claim and finally. There was a lot of documents needed. It is sometime impossible to show the expense in bank statement as the medical fee is paid by cash because some doctor overseas did accepted credit card payment. Please make the claim simple and user friendly Show details
Simon M.
Simon M.
  International Travel Insurance - Gold Cruise

Great Service with a claim

I have Multiple Myeloma and a long list of pre existing conditions that were covered. I also claimed on this policy due to one of those conditions without any hassle. Easily claimed online with no fuss. Show details
Breeanna C.
Breeanna C.Hobart, TAS
  Verified International Travel Insurance - Silver

Clear and easy coverage

I have used Insureandgo for several overseas trips. Now, do note, I have not had to make any claims as yet, which is great, but so this review is about the product itself.
I keep coming back to this company for my insurance needs, due to their easy yet comprehensive medical screening to ensure we are covered for our pre-existing conditions. I find the information provided to be very clear and upfront about what we are and aren't covered for. The price paid for the coverage given is very competitive and I like that there are multiple options available to cover for your own risk level. Based on my experiences to date, I believe if I did need to make a claim in future, this company would be fair to deal with. Show details
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Michelle M.
Michelle M.
  International Travel Insurance - Gold

Prompt International help

Broken leg in Austria on Christmas eve. Prompt processing and nil issues with all claims. Certainly made an international medical issue far easier to deal with Show details
Lauren D
Lauren DWestern Australia
  International Travel Insurance - Gold

Very smooth claims process

Can’t fault this company. Our claim was approved and settled within 1 day and the reimbursement for our medical bills were back in my account within 6 days. Super easy to deal with, won’t go anywhere else. Show details
Sam A.
Sam A.
  International Travel Insurance - Silver

Asian policy

Amazing! Rates were the best. The person I spoke to was knowledgeable. Unfortunately had to make a claim but they were prompt and the claims team were extremely helpful! Thank you insureandgo!!! Show details
Steve
SteveSydney, NSW
  International Travel Insurance - Gold

Shameful service and follow up

Steven is my husband who died while travelling in Japan. His death and the repatriation of his body formed the basis of this claim.
It was a very difficult and traumatic experience dealing with your claim personnel and I’m still recovering from this experience. Your customer service was appalling.
The fact that you have now sent a request for him to review your performance shows the quality of your insurance product.
You should be ashamed. Show details
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Jude and Phil W.
Jude and Phil W.3 posts
  International Travel Insurance - Gold

Covid in Hawaii - great service!

When my husband was hospitalised in Hawaii with covid, I called insureandgo straight away. The people who were on the other end of the line were fabulous. I gave them my details and they were able to get the ball rolling immediately. They continued to be courteous and supportive whilst he was in hospital and the communication was excellent. Show details
Trevor Williams
Trevor WilliamsHunter Region, NSW3 posts
  International Travel Insurance - Gold

Great experience in setting up the insurance and what is covered

This is the first time I have used Insure and Go, they have been easy to deal with so far and have also provided cover for us with some pre-existing health issues. We travel regularly so if this works for us we will use them again, so far very smooth, very impressed. Show details
Value for Money
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Colvyn B.
Colvyn B.
  International Travel Insurance - Gold

Insureandgo is easiest to understand what you are getting

Comparing travel insurance alternatives is both complex and difficult. I choose Insureandgo because it was the easiest to assess what was included without endless extra cost of the alternatives and not being 100% of what I was getting. Show details
Wendy
WendyPerth, WA4 posts
  International Travel Insurance - Gold Cruise

An easy peocess

Easy access. Most affordable on search. Seemed clear and comprehensive. I didn’t need to claim do can’t comment on any ongoing processes Show details
Allan
Allan
  International Travel Insurance - Gold
Value for Money
Transparency
Customer Service
AM CHEM
AM CHEMSouth East Queensland, QLD
  International Travel Insurance - Gold Cruise

Easy to book

Easy to book. Didn’t need to use the insurance thankfully but felt confident using them . Show details
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K J
K JGreater Melbourne (Metropolitan), VIC3 posts
  International Travel Insurance - Silver

Simple,Fast and Easy application

Simple fast on line application great web site with easy to answer questions. Show details
David
David
  International Travel Insurance - Bare Essentials

Travel insurance for oldies

Cheapest price we could find and easy to do but proof will be in the pudding if we have to claim Show details
Terry
TerryPerth, WA2 posts
  International Travel Insurance - Gold

Gold policy

Great price policy was easy to set up went with Gold second time we hsve used them Show details
Sue B.
Sue B.Greater Melbourne (Outer), VIC
  International Travel Insurance - Gold

Great rates

Used this insurance twice last year and all went smoothly. Have booked again for upcoming trip also. Reasonable rates for a senior booked gold cover Show details
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Terry_Hull
Terry_HullAranda 2614, ACT8 posts
  International Travel Insurance - Gold

Satisfied last year, hopeful this year

Last year we used Insure and Go and were very happy with the one claim we made for Covid treatment. This year we are going to the USA and will rely on Insure and Go to cover us for car rental, travel and luggage. Hopefully, we do not need health cover, but if we do I&G will be there to help. Show details
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Robyn N
Robyn N2 posts
  Domestic Travel Insurance - Silver
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Bbb
Bbb
  Domestic Travel Insurance - Gold

Worst service

Probably the worst company I have dealt with- it took over 6 weeks to approve my claim after many requests for them to call me, email me- zero contact from them other than an automated reply. The policy takes $ per person off the excess even though not all on the policy were affected my the claim? Ridiculous. Will never use again. Show details
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Mary
Mary4 posts
  International Travel Insurance - Gold

One of the best travel insurers around

The premiums are great value for money. I have pre-existing conditions and they are covered every time with no overinflated additional premium. Show details
Ben
BenHunter Region, NSW
  International Travel Insurance - Gold
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Sarah
Sarah
  International Travel Insurance - Silver

Very impressed

The insurance was easy to purchase, good value for money, and they covered declared pre-existing medical conditions. When I had an accident overseas they answered my questions, and when I returned home the online claims process was relatively straightforward. My claim was approved and paid within a reasonable timeframe. I would definitely purchase insurance with InsureandGo again. Show details
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Jan B
Jan BCentral Highlands and Goldfields, VIC
  Domestic Travel Insurance - Silver

purchased travel insurance for our Ghan trip

Purchasing a policy was a relatively easy process. I was happy with the pricing after comparing a few options and the cover seems to be sufficient for our needs without being too expensive. Thank you. Show details
Nella
Nella
  International Travel Insurance - Gold

Great travel insurance

Chose this insurance as it has good Covid cover and reasonably priced. Show details
Marie
MarieSouth East Queensland, QLD3 posts
  International Travel Insurance - Bare Essentials

Perfect for what I want

This is the first time I have taken out Insurance for travel Show details
Firsttimeuser
FirsttimeuserMetropolitan Adelaide, SA3 posts
  International Travel Insurance - Gold

Deja Vu

Returning to NZ for another short holiday and once again we have chosen InsureandGo for our travel insurance needs as we did this time last year. Still a seamless process of purchasing on line although we are paying quite a bit more even after obtaining a 15% discount voucher so our decision was much harder and it quite likely we will use another insurer for our trip ti Bali later in the year because InsureandGo were too expensive in that regard for last years trip and we expect the same result.
As far as commenting on value/service we have yet to make any claims so can't really offer an opinion. Show details ·  1
Value for Money
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Richard
RichardSydney10 posts
  International Travel Insurance - Gold
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Linda
Linda2 posts
  Verified International Travel Insurance - Gold

Website is s-l-o-w

The purchasing of travel insurance through the website (once you get to medical screening) is such a slow process. It would have been much quicker had I used the phone, but thought I'd not bother anyone by doing it all myself. The website really needs to be faster - there was too much dead time. Show details ·  1
Michael
MichaelSydney Surrounds, NSW2 posts
  International Travel Insurance - Gold

excellent company

I always use insure & go, while in Vietnam i contacted COVID, delayed flights, extra accommodation etc. i had no problem with my claim & it was handled promptly, they can be trusted.
Michael Show details ·  2
Ian Groom
Ian GroomMetropolitan Adelaide, SA2 posts
  International Travel Insurance - Gold

Giving them another go

After our last trip where our luggage was delayed 6 days and the inconvenience that caused , we thought we were covered for some compensation but after much toing and froing with insure and Go found all we could get was renumeration for the few clothes we purchased to get by.. Which disappointed us.. Note to read the fine print carefully!! Show details
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Lynn Larkin
Lynn LarkinFar North Queensland, QLD2 posts
  International Travel Insurance - Gold

Value for money

Found the Insurance cover was a good value for the money. Show details ·  1
HCrunn
HCrunnMetropolitan Adelaide, SA
  Domestic Travel Insurance - Gold

Cover for uncertain times

We selected this cover for a tagalong tour through some very remote parts of SA and WA. Given the remoteness, risks associated with weather forcing the tour to be deferred and the like we felt this cover provided us with enough value for money to be a viable purchase to manage the risks Show details ·  1
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Louise&Daryl
Louise&DarylMelbourne4 posts
  International Travel Insurance - Gold

Amazing Value with Peace of Mind

This is the second time we have used Insure&Go insurance for an international trip to USA. The process was so easy and the value of the policy for our family is incredible. We have peace of mind knowing that if something goes wrong we are covered. I looked at similar international travel insurance policies and Insure&Go Gold is excellent value. Show details ·  1
Bernie B
Bernie BGreater Melbourne (Metropolitan), VIC3 posts
  International

Great Insurance

Very fair with prices and the process is easy to follow. With having back issues and being type 2 diabetes the extra cost to cover these issues was fair. Show details ·  2
Value for Money
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Rudy
RudySouth East Queensland, QLD
  International Travel Insurance - Gold

Lets hope its all fine

Straight forward and easy to use. Being Australian company A+ Show details ·  1
G.Schaddee van Dooren
G.Schaddee van DoorenGreater Melbourne (Outer), VIC
  Verified International Travel Insurance - Gold

Value for money and peace of mind

We found the online process so easy . It took the worry out of getting our insurance coverage. Peace of mind.
The policy was good value. First time we have used Show details ·  1
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