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InsureandGo Australia

InsureandGo Australia (page 2 of 200)

Domestic and International
4.1 from 3,996 reviews

Reviews

Review distribution

5 star
2,212
4 star
998
3 star
225
2 star
132
1 star
429

whitewitch

whitewitchBatehaven

Good Insurance Co. and value for money.

published

We have used Insureandgo previously and found them satisfactory. I have previous medical issues and this Insurance company were the only ones to insure me. We had to pay a little more, but felt it worthwhile

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

EdT

EdTSydney, NSW

  • 2 reviews

Second Experience with Insure and Go

published

As this is my second experience with Insure and Go and have not taken any trip yet, I can only comment on the on-line setup experience. It is fairly as expected and reasonably easy to use. I have used several other travel insurance companies, usually one year multi-trip but unhappy with their renew process. It would be good if I can refer to my 1st single trip insurance policy taken only a month ago, instead of doing the medical certificate again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica, Europe and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Value plus

published

Excellent value and so easy to set up. We did look at another company which we had used before to compare, and Insure and Go was better value and had better coverage.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Good but expensive

published

Policy seems to be good value but a tad expensive. Am a new Policy holder but yet to travel so cannot comment on effectiveness of Policy taken out until my return.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

BobD

BobD

  • 4 reviews

Won't leave home without one

published

Online policy very easy to obtain. I have used Insure and Go for several years now for our overseas trips. And being over 70 and having a pre existing medical condition they are about the only insurance company prepared to provide me with travel insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Antonio

AntonioPerth, WA

Excellent Travel Insurance

published

Family holiday in USA. Son had a fever and went to Emergency Department in Children's Hospital. Found out had ear infection. I paid first by credit card and was reimbursed when I got home. Claiming was simple using online service. Would definitely purchase this insurance again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEast Asia (e.g. China, Japan, South Korea) and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedYes
See all answers

Good communication

Good communicationHobart, TAS

  • 2 reviews

European Summer

published

Good value. No claim needed. This was our first time using this insurance company. Have just purchased another for an overseas trip next year. Best to be safe than sorry.

Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Easy to obtain but not tested

published

The Domestic Gold Policy was certainly quick and easy to obtain and provided some peace of mind on the car hire excess but as we (fortunately) never needed to make a claim I can't vouch for the true worth of this insurance.

Value for Money
Transparency
Customer Service
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Debbie

DebbiePerth, WA

Great value for money xxxx

published

Great value for money
And easy to purchase on the internet
But havent made a claim but Im sure if I did I wouldnt have a problem
I always use insure and go

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Easy to select insurance

published

I have only purchased this insurance for travel in April 2020, so unable to rate anything other than the process to select and purchase the insurance. As if have to cover for a number of existing conditions the website was easy to navigate.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Jarrod_ KristyS

Jarrod_ KristySMid North Coast, NSW

Great price!

published

Easy to set up
Great value.
Any questions were answered promptly.
Good discount offered through websites
Looking forward to being covered when we travel in a few months time to the Asia regions

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Great

published

Good value for the money spent and makes peace of mind . Easy to set up it took no time at all to do on the computer , I think 5 times .

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Excellent...super pleased

published

This is the first time we have used this company. It was set-up back in January and I can't remember having any difficulty with it. We have lodged our claim which took just a few weeks to resolve.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers

Great cover for a reasonable price

published

Insure and go were able to cover pre existing conditions (excludes North and South America) at a reasonable cost. Multi Trip cover well worth considering for regular travelers. Telesales staff were helpful and able to answer all my questions.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeNo
See all answers

So easy and affordable definitely reccomend

published

Great value would definitely use again. It was very quick to set up and have used them several t ok mes now would definitely recommend to anybody who is traveling

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Cruisysteve

CruisysteveHunter Region, NSW

Good price easy online setup happy

published

Easy to setup purchased 2 policy's but haven been on holidays yet . Yes have been with you's before. Also still have another policy to purchase for latter next year. Have also recommended you's to friends and yes I know they have purchased policy from you's.

Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Greg Carey

Greg CareySouth East Queensland, QLD

Excellent coverage with a simple process

published

I was looking for an affordable travel insurance with excellent coverage and an easy process. I looked at many different insurance options and found InsureandGo the perfect value for money

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Excellent value.

published

First time using this insurance company but definitely wont be the last. Customer service were a pleasure to deal with and they knew their products and found exactly what we needed.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

brian freeman

brian freemanSydney Surrounds, NSW

A great company for seniors

published

easy to log in and complete. PDS is very well explained and colour coding is excellent way to understand inclusion and exclusions. Medical section is very well explained and caters very well for seniors

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Extremely poor claims experience

published

Second maybe third time insured with InsureandGo and this was first claim - for a theft at a market in Madrid. Obtained police report and provided reasonable proof of ownership, however, a long drawn out process that escalated to second level internal claims review before claim was properly paid. Call centre staff were always pleasant but not empowered to make any meaningful decisions and transfer to onshore claims staff often resulted in unavailability (' busy but will call you back') and no follow up. It felt like a process of attrition and if I had not persevered the claim would not have been fully paid. The amount of time spent by InsureandGo in delaying resolution was likely more than the cost of the claim.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim DateFebruary 2019
Claim ApprovedYes
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia

Hi Graham, I'm sorry you had a negative experience with the claims process, but I'm glad we were able to pay you in the end. I will definitely pass on your comments regarding being able to contact some claims staff. Thanks, Anna


Page 2 of 200

Questions & Answers

nea.stanford

nea.stanfordasked

When you take out travel insurance with your company it covers car rental but does it cover the extras if the car is damaged or stolen
Do you have extra cover if this is the case?

No answers

John

Johnasked

Can I take out insurance cover for a 12 month period to cover a number of yet to be planned short trips in Australia only? Partner not allowed to travel overseas for health reasons.
John

2 answers
GTM
GTM

Why would you direct this question to me. I complained about their service. I DON'T work for them. Contact the Insurer.

InsureandGo Australia
Anna J.InsureandGo Australia

Hi John, thanks for reaching out - good question. Unfortunately, our annual multi trip policy does not currently cover travel within Australia, apart from if you are travelling on a domestic cruise within Australian territorial waters. I would recommend you purchase one-trip domestic policies for your short trips within Australia. Thanks, Anna


Rosco94

Rosco94asked

We are going overseas 2020 next year. When putting in our ages for a quote do we put the age we will be when travelling or as it is now if I purchase it now. We are purchasing insurance now for if there’s cancellation/delays etc.

2 answers
Lukeylight
Lukeylight

As with all insurances your current age. Try 1Cover i will be going back to them
Used them for many years.

InsureandGo Australia
Anna J.InsureandGo Australia

Hi Rosco, thanks for the question. You should enter the age you are now, and later in the quote process you will have a chance to add your full date of birth. We just need to know the age you are when you purchase the policy. Please note, however, that the start date of your travel cannot be more than 12 months away from the date of you purchasing your policy. For example, you would be unable to purchase a one trip policy today, for a holiday that will start on 12th October 2020. If you have any other questions, feel free to reach out. Thanks, Anna


Get an answer from our members and InsureandGo Australia representatives

Details

InsureandGo Australia Domestic Travel Insurance - Bare Essentials

InsureandGo Australia Domestic Travel Insurance - Bare Essentials

9 reviews
InsureandGo Australia Domestic Travel Insurance - Silver

InsureandGo Australia Domestic Travel Insurance - Silver

17 reviews
InsureandGo Australia Domestic Travel Insurance - Gold

InsureandGo Australia Domestic Travel Insurance - Gold

26 reviews
InsureandGo Australia International Travel Insurance - Bare Essentials Cruise

InsureandGo Australia International Travel Insurance - Bare Essentials Cruise

1 review
InsureandGo Australia International Travel Insurance - Bare Essentials (Single Trip)

InsureandGo Australia International Travel Insurance - Bare Essentials (Single Trip)

9 reviews
InsureandGo Australia International Travel Insurance - Gold (Annual Multi-Trip)

InsureandGo Australia International Travel Insurance - Gold (Annual Multi-Trip)

73 reviews
InsureandGo Australia International Travel Insurance - Gold (Single Trip)

InsureandGo Australia International Travel Insurance - Gold (Single Trip)

75 reviews
InsureandGo Australia International Travel Insurance - Gold Cruise

InsureandGo Australia International Travel Insurance - Gold Cruise

46 reviews
InsureandGo Australia International Travel Insurance - Backpacker Gold

InsureandGo Australia International Travel Insurance - Backpacker Gold

1 review
InsureandGo Australia International Travel Insurance - Silver Cruise

InsureandGo Australia International Travel Insurance - Silver Cruise

18 reviews
InsureandGo Australia International Travel Insurance - Backpacker Silver

InsureandGo Australia International Travel Insurance - Backpacker Silver

No reviews
InsureandGo Australia International Travel Insurance - Silver (Single Trip)

InsureandGo Australia International Travel Insurance - Silver (Single Trip)

19 reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 401 1771300 401 1771300 401 1771300 401 1771300 401 1771300 401 1771300 401 1771300 401 1771300 401 1771300 401 1771300 401 1771300 401 177
Email Address info@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.au
24-Hour Phone Contact YesYesYesYesYesYesYesYesYesYesYesYes
Online Live Chat YesYesYesYesYesYesYesYesYesYesYesYes
UnderwriterMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui Sumitomo
Maximum Age Covered 79 years old100 years old100 years old79 years old79 years old100 years old100 years old100 years old64 years old100 years old64 years old100 years old
Medical Coverage
Overseas Emergency Assistance Not IncludedNot IncludedNot IncludedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Accidental DeathNot Included$15,000$15,000Not IncludedNot Included$50,000$50,000$50,000$50,000$37,500Not Included$37,500
Emergency DentalNot IncludedNot IncludedNot Included$500$500$500$500$500$500$500$500$500
Pregnancy (max weeks) Not IncludedNot IncludedNot Included32 weeks32 weeks32 weeks32 weeks32 weeks32 weeks32 weeks32 weeks32 weeks
Resumption of Journey Not IncludedNot Included$3,000Not IncludedNot Included$3,000$3,000$3,000Not IncludedNot IncludedNot IncludedNot Included
Hospital Cash AllowanceNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedUp to $75 per completed 24 hours up to $5,000Up to $75 per completed 24 hours up to $5,000Up to $75 per completed 24 hours up to $5,000Up to $75 per completed 24 hours up to $5,000Up to $75 per completed 24 hours up to $2,500Up to $50 per completed 24 hours up to $500Up to $75 per completed 24 hours up to $2,500
Overseas Emergency Medical & Hospital ExpensesNot IncludedNot IncludedNot IncludedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Loss of IncomeNot IncludedNot IncludedNot IncludedNot IncludedNot Included$10,400 (maximum $1,733.33 per month)$10,400 (maximum $1,733.33 per month)$10,400 (maximum $1,733.33 per month)Not Included$5,200 (maximum $866.66 per month)Not Included$5,200 (maximum $866.66 per month)
Permanent DisabilityNot Included$15,000$15,000Not IncludedNot Included$50,000$50,000$50,000$50,000$37,500Not Included$37,500
Luggage & Personal Effects
Theft of Cash Not Included$250$500Not IncludedNot Included$500$500$500$300$250$200$250
Delayed Luggage Not Included$250$500Not IncludedNot Included$750 after 24 hours$750 after 24 hours$750 after 24 hours$200 after 24 hours$500 after 24 hours$100 after 24 hours$500 after 24 hours
Credit Card FraudNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport Not IncludedNot IncludedNot IncludedNot IncludedNot Included$5,000$5,000$5,000$2,000$2,500$1,000$2,500
Maximum Single Item Limit $500 (single article/set of items)$2,000 (electronic devices), $500 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)$500 (single article/set of items)$500 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)$2,000 (electronic devices), $750 (single article/set of items), additional optional extra for electronic devices up to a total of $4,000$2,000 (electronic devices), $500 (single article/set of items)$1,000 (electronic devices), $500 (single article/set of items), additional optional extra for electronic devices up to a total of $2,000$2,000 (electronic devices), $500 (single article/set of items)
Luggage & Personal Effects $2,000 (excluding laptops, tablets, mobile phones, cameras and video cameras)$5,000$8,000$2,000 (excluding electronic devices and valuables)$2,000 (excluding electronic devices and valuables)$8,000$8,000$8,000$8,000$6,000$3,000$6,000
Ancillary
Personal Liability $1,500,000$1,500,000$1,500,000$1,500,000$1,500,000$5,000,000$5,000,000$5,000,000$2,500,000$2,500,000$1,500,000$2,500,000
Rental Vehicle Excess Not Included$4,000$7,500Not IncludedNot Included$4,000$4,000$4,000$4,000$4,000Not Included$4,000
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraNot IncludedOptional ExtraOptional ExtraNot IncludedOptional ExtraNot IncludedOptional Extra
CruiseNot IncludedNot IncludedNot IncludedIncludedNot IncludedNot IncludedNot IncludedIncludedNot IncludedIncludedNot IncludedNot Included
Adventure Not IncludedNot IncludedNot IncludedIncludedIncludedIncludedIncludedIncludedIncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra

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