Wouldn't leave home without it.
Very easy website, prices and level of insurance offered is very good value. I have used Insure and Go 4 times now and will continue to use them for future travel.
Suitable travel insurance
After reviewing a number of Travel Insuance offers we zeroed in on Insure and Go.
It was good value and appears to offer the coverage for our requirements.
It was quite straight forward and easy to complete on line. We have not claimed against a Insure and Go previously. I am not certain how many times we have had a policy with Insure and Go but it would be 3 or 4 at least. We have recommended Insure and Go to our daughter and some friends.
Easy process and very affordable
I found the process of purchasing the insurance policy to be easy using the website. The medical screening was quick and not intrusive.
I think though that the measure of how good the company is, will be how efficiently they perform in the unfortunate event that I have to lodge a claim.
So far, so good.
Fast and Easy to use great value
This is our third time using this service
Would gladly use again would recommend insure n go to other people haven’t had to use it to make any claims
Good value and no probs with claims
Have used Insure and go 3 or 4 times always the best price.
made a claim last year and had no problems getting it approved but had to contact a few times
to get payment
Very happy with the service.
I thought the policy was good value, however, when I lodged a claim, it took quite a long time before I received the money. Whereas, my travelling companion, who was insured with a different company, received her money much quicker.
Seems to Include more than we need
Have used InsureandGo before.
The real test is if we have to claim. Most insurance companies are good, until you claim. That is the test.
Was easy to set up & yes, we have used them before
Excellent claim service but conflicting information when taking out last policy.
We have used InsureandGo five times and have had to make two claims. Both times, the claims have been dealt with promptly and very professionally. Prior to our last trip we rang the call centre to clarify the policy in regards to car hire, and when we rang back to purchase the policy we were told the information that we had previously been given was not correct. We had to follow up with Insure and Go’s chat facility to confirm that our initial information had been correct. Car rental excess waiver information is unclear. The chat line was quick, easy and efficient- we had not used a chat line before. All other contact with the call centre has been polite and efficient. We will be using Insure and Go again this year and we would highly recommend them.
Policy bought: Gold AMT 60 days (annual multi trip)
They have speedy service and applying for the insurance is easy.
Policy sounds good until to need to claim for travel delay. For 12 hours delay, the claim limit is $100 , this didn't even cover the re-booking change fee for flights. In the end, my out of pocket on missed flights (as it was in transit), re-booking, meals when stranded overseas was way more.
Travel Delays is such a crucial item to cover and the average traveler is easily susceptible to risk of travel delays. For the price of the premium, and the $100 limit, you could find another annual policy that could cover ALL costs incurred due to the delay.
Conclusion, will not be using this again. Will likely treat this policy as a sunk cost and purchase another one for upcoming trips.
Service 5 stars
Speed of claim 4 stars
Value of the policy 1star
Good cover offered and we received good service as well. Thank you
Yes it was good value. Took some time to set up but this was due to some mistakes we made filling out our details. We made a small claim and it was dealt with quite quickly. This is the first time we used this insurance company.
Came through when needed.
Good value. Claim acted upon quickly and paid in full. Austin Pinto was great
First time to use but will use again. Very supportive and lines of communication were always open.
Travel Insurance at its best
The policy I purchased was good value, had cover for all of our requirement. Easy to purchase online.
I rang Insure & Go to advise medical condition prior to our planned date of departure. Then had to cancel whole trip due to this medical condition, so made claim. Documents emailed to me quickly, to unwell to complete at time but had 30 days to complete. Sent completed forms to Insure & Go by post, advised when received, later advised that it was being reviewed, then advised approved, funds would be in bank between 5 & 10 days, to my surprise these were in account the following night. Took 10 days in total from Insure & Go receiving documents to funds in my bank, excellent service. Easy process to make claim.
Have used Insure & Go 4 times now, this is 2nd. claim other was due to a natural disaster. Insure & Go were excellent on that occasion also.
Stress Free Claim
I made a claim for a missed port on a cruise. Insure and go were very helpful and made the process easy. The missed port section is a great feature of the policy.
Having insurance to cover unexpected delays is useless if its not going to cover losses from pre paid bookings that have been cancelled through no fault of your own. Out of pocket by about $15/17,000 as a result of cancelled flights due to bad weather so missed a tour and then non refundable flights.
Gold cover is more like tin
We bought “Gold” travel cover, which pays up to $100 a person a day for delays on holiday.
We had delayed trains in Europe but Insure and Go tried to argue it only applied to flights. The policy doesn’t mention flights.
They’ve offered a fraction of our claim. We are still fighting through the process.
Great insurance right up to the moment you need to make a claim.
Exemplary and speedy service
The policy was good value and it was relatively easy to set it up online. It took only three weeks for the claim to be considered and for payment to be made. I have used the insurance once during my travels.
Finally a great travel insurance company!
This is the third time we have used insure and go for our travel insurance and the second time we have had to make a claim. Both times we were treated fairly and swiftly. Would highly recommend and will always use this company for our future travel insurance.
Best travel insurance provider
Policy was the best value for money.
Claims took less than a week to resolve.
I use this insurance company all the time (more then 5).
24 hour call service is definite bonus and the staff are very helpful.
Generally a positive review with some reservations
We felt the policy was of good value and was quite easy to set up. Unfortunately we had to lodge a claim and it was resolved fairly quickly however in the early stages of our trauma your staff were a little to eager to get get details when we were in no real condition to be involved in doing so. We have used Insure and Go a few times.
I have used Insure and go a few times now and find the policies great cover for the price. I recently had to make a claim before we went on our holiday. We had to cancel our trip due to medical reasons. The process was very easy. Collect documents required once submitted had an answer with in the week and refund approved and in my account the following week.
I have no compmaints with the service and would highly recommend.
Questions & Answers
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