InsureandGo Australia

InsureandGo Australia

 Verifiedinsureandgo.com.au
InsureandGo Australia
4.0

6,345 reviews

PositivevsNegative
78% · 4,9641,098 · 17%

Reviews

6,345 reviews
Linda
Linda2 posts
  Verified International Travel Insurance - Gold

Website is s-l-o-w

The purchasing of travel insurance through the website (once you get to medical screening) is such a slow process. It would have been much quicker had I used the phone, but thought I'd not bother anyone by doing it all myself. The website really needs to be faster - there was too much dead time. Show reply
Michael
MichaelSydney Surrounds, NSW2 posts
  International Travel Insurance - Gold

excellent company

I always use insure & go, while in Vietnam i contacted COVID, delayed flights, extra accommodation etc. i had no problem with my claim & it was handled promptly, they can be trusted.
Michael Show 2 replies
Ian Groom
Ian GroomMetropolitan Adelaide, SA2 posts
  International Travel Insurance - Gold

Giving them another go

After our last trip where our luggage was delayed 6 days and the inconvenience that caused , we thought we were covered for some compensation but after much toing and froing with insure and Go found all we could get was renumeration for the few clothes we purchased to get by.. Which disappointed us.. Note to read the fine print carefully!!
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Lynn Larkin
Lynn LarkinFar North Queensland, QLD2 posts
  International Travel Insurance - Gold

Value for money

Found the Insurance cover was a good value for the money. Show reply
HCrunn
HCrunnMetropolitan Adelaide, SA
  Domestic Travel Insurance - Gold

Cover for uncertain times

We selected this cover for a tagalong tour through some very remote parts of SA and WA. Given the remoteness, risks associated with weather forcing the tour to be deferred and the like we felt this cover provided us with enough value for money to be a viable purchase to manage the risks Show reply
Louise&Daryl
Louise&DarylMelbourne5 posts
  International Travel Insurance - Gold

Amazing Value with Peace of Mind

This is the second time we have used Insure&Go insurance for an international trip to USA. The process was so easy and the value of the policy for our family is incredible. We have peace of mind knowing that if something goes wrong we are covered. I looked at similar international travel insurance policies and Insure&Go Gold is excellent value. Show reply
Bernie B
Bernie BGreater Melbourne (Metropolitan), VIC3 posts
  International

Great Insurance

Very fair with prices and the process is easy to follow. With having back issues and being type 2 diabetes the extra cost to cover these issues was fair. Show 2 replies
Rudy
RudySouth East Queensland, QLD
  International Travel Insurance - Gold

Lets hope its all fine

Straight forward and easy to use. Being Australian company A+ Show reply
G.Schaddee van Dooren
G.Schaddee van DoorenGreater Melbourne (Outer), VIC
  Verified International Travel Insurance - Gold

Value for money and peace of mind

We found the online process so easy . It took the worry out of getting our insurance coverage. Peace of mind.
The policy was good value. First time we have used Show reply
DAVID
DAVID
  International Travel Insurance - Gold

Worse ever

They were very quick to take your money, but when we lost our connecting flight because of a delay in Brisbane and problem with conveyor band and could not get our baggage in time for next flight. We did allow 3 hours for our next flight. They just said sorry. NOT GOOD ENOUGH.
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Robyn
RobynWide Bay-Burnett, QLD2 posts
  International Travel Insurance - Gold

Perfect, will not go without it

We would not go overseas without having the coverage, just having the assurance that we are covered for any event is great Show reply
Pamela
Pamela
  International Travel Insurance - Gold

Great value

Need a little help & it was acted on immediately, very pleased.this is my 3rd time I've insured with you & it is great value,but I've never made a claim,so???. Show reply
Cassandra
Cassandra
  International Travel Insurance - Gold

Good pricing

I have purchased travel insurance with InsureandGo many times. I have yet to make a claim, which is good. I hope that I should need to, all will go well. Thanks Show reply
Bilbo
BilboGreater Melbourne (Inner), VIC
  International Travel Insurance - Gold

Peace of mind

Will keep brief. Had to use wheelchair in Malaysia after surprise onset of leg problem. Kept and provided all receipts from treatment in Malaysia. All costs and charges were paid in full. Don't need hassles, need solutions at times like this. Show reply
Amanda
Amanda
  Domestic Travel Insurance - Bare Essentials

Happy with insureandgo

Easy to purchase responsible pricing use them all the time Show reply
PeterJB
PeterJBPerth, WA4 posts
  International Travel Insurance - Gold

Understanding Medical Conditions

I have Parkinson's so knew I was required to declare this medical condition however my wife has a fractured foot, but not on medication - thus it was initially overlooked as a requirement to declare. After initially paying the premium, and talking to InsureandGo it was necessary to cancel the first policy and go online and create a new one as modification to the initial policy was not possible. We also looked at an annual policy but were advised that this option was currently unavailable.
Hopefully we will not have to claim on this policy plus have the Credit Card Travel Insurance as back-up. I'll write another review should we need to go through a claim process. Show reply
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Gus Patric
Gus PatricSydney Surrounds, NSW4 posts
  International Travel Insurance - Gold Cruise

Top notch!

These guys are kinda awesome. Always some kind of discount on their policies, easy sign up, and easy claims process.

For context, we have used them 3 times in the past year - 2 for cruises, 1 for an overseas trip. Both cruises had missed ports, claimed for both, and were successful on both. Again, all pretty simply.

Wouldn't look anywhere else for future trips! Show reply

STEWARTH
STEWARTHSouth East Queensland, QLD29 posts
  International Travel Insurance - Gold
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Shaz74
Shaz74South East Queensland, QLD4 posts
  International Travel Insurance - Gold Cruise

Confused

I could have lost my leg due to an aggressive blood infection (Xmas cruise 2023) and was told I needed IV antibiotics immediately and that insurance was covered. Now claim is denied with some clause!! The turn around time from even phone call or email communication is very poor with one telling you it’s fine or just need this and they’ll call back etc very annoyed atm
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Karleigh S.
Karleigh S.North Queensland, QLD
  Verified International Travel Insurance - Bare Essentials

Can't fault their insurance! Very easy claim process

Great insurance company. Recently had to claim for our trip to Japan. We weren't able to fly home for 4 days due to a natural disaster at home. Kept all our receipts and made a claim for reimbursement. Staff were friendly, and kept us up-to-date throughout the claim process. Ended up paying for all our meals and alternative accommodation expenses. Couldn't fault their service. Definitely recommend! Show reply
Heather and Tony B
Heather and Tony B2 posts
  International Travel Insurance - Gold Cruise

Great Price!

Very easy to do online - even with medical issues. We used InsureandGo for 3 overseas trips before Covid - only had to claim for one - no fuss, claims not argued/disputed. Always get a good price, even use it for domestic travel. Show reply
Satisfied customer
Satisfied customerCentral West, NSW
  Domestic Travel Insurance - Bare Essentials

Lifesaver!

Website is very user friendly. Quote sent immediately. Excellent value. Show reply
Sheila.
Sheila.South Australia9 posts
  Domestic Travel Insurance - Silver

So good

So easy to purchase online and value for money. Covered everything I needed and wanted to. Show reply
Anne Harding
Anne Harding3 posts
  International Travel Insurance - Silver

Never trust this company to pay for a claim

Travelled to Bali in November on the way home from Canada. I ended up in hospital with double pneumonia and 15 thousand dollars out of pocket. This company said 'too bad' and refused the claim for 3 separate reasons. Call centre goes to China and after months of paperwork and emails
Back and forth...nothing. I am still so angry.
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Stephen
Stephen
  International Travel Insurance - Gold
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MarM
MarM2 posts
  Verified International Travel Insurance - Gold
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ron
ronSouth East Queensland, QLD6 posts
  International Travel Insurance - Gold

Great Insurance

This is our 3rd trip utilising InsureandGo and have always found their webite very easy to navigate.
Have never had to lodge a claim and hopefully not this trip either. Show reply
kim r
kim rSydney, NSW3 posts
  International Travel Insurance - Gold

just what we needed for small holiday

excellent value for money and site easy to understand,will use it again . Show reply
Nita
NitaMurrumbidgee Region, NSW2 posts
  International Travel Insurance - Bare Essentials

Insurance for peace of mind

Previously we have had yearly insurance with Insure and Go. Prefer yearly insurance but happy with your offer. In all years of travel have never had to claim. will be looking for more cover later in the year. Show reply
Jenny
JennySouth East Queensland, QLD2 posts
  International Travel Insurance - Bare Essentials

This policy covers my requirements for my upcoming trip at an economical price

The website was easy to navigate and get my quote.
The figure quoted was good value, and I didn't feel I was penalized for my age.
Policy is set out clearly of the items covered.
The only thing I found confusing is the area of travel, I am travelling to Papua New Guinea, so I assumed this was covered by the Pacific. Show reply
Craig McKenzie
Craig McKenzie
  International Travel Insurance - Bare Essentials

Outstanding service & Communication

I have had many policies with InsureandGo over the years but this is the first review I have been able to write as unfortunately, I had to make my first claim. I have recently needed hospitalisation for a leg infection. The InsureandGo team were supportive with prompt replies and agreeable to cover all costs of the treatment required. After this very positive experience, I have no hesitation to recommend InsureandGo and will definitely be using their services whenever I travel. Show reply
Kathryn  Ogden
Kathryn OgdenMurrumbidgee Region, NSW6 posts
  International Travel Insurance - Gold

Alway take out travel insurance

Completing the information required to take out the insurance was easy to follow and complete! Thank you Show reply
Miles Away
Miles AwayWide Bay-Burnett, QLD2 posts
  International Travel Insurance - Silver

Very Impressed

Policy is good value for my wife and I and it was an easy process all the way through. Show 2 replies
Cara P.
Cara P.3 posts
  International Travel Insurance - Gold
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Li S
Li S
  International Travel Insurance - Silver

Abysmal

Criminals and scammers..dont bother..wasted my time for many months only to reject
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wendy may
wendy mayDarwin, NT4 posts
  International Travel Insurance - Gold

Great company to insure with for your next trip

Very please with InsureandGo. It’s easy to get cover required and have used them several times for various destinations internationally. So far not needed them but their cover for all situations is great. Show reply
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Machobart
MachobartHobart, TAS4 posts
  InsureandGo Australia

Haven't travelled yet but a good price and product coverage for me

Second time I've purchased one of their policies after a good experience with my first one. Good value for money with comprehensive cover Show reply
Helen Robertson
Helen RobertsonPerth, WA2 posts
  International Travel Insurance - Gold

Impressed

The internet site was SO easy to navigate and the options were well explained. Show reply
Bob Dots
Bob DotsSouth-Eastern Region, NSW3 posts
  International Travel Insurance - Gold

Good value and good coverage

I have dealt with the Insure and Go staff quite a few times by phone and they have been more than helpful on each occasion. I particularly appreciate that the Gold level coverage is so comprehensive. Show reply
D Tysall
D TysallSouth East Queensland, QLD
  Domestic Travel Insurance - Bare Essentials

Simplicity in obtaining information

Straight forward simple questions leading to a good value insurance policy. Show reply
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