InsureandGo Australia International Travel Insurance - Silver (Single Trip)
Part of InsureandGo Australia 4.0 

InsureandGo Australia International Travel Insurance - Silver (Single Trip)

 Verifiedinsureandgo.com.au
InsureandGo Australia International Travel Insurance - Silver (Single Trip)
3.9

297 reviews

PositivevsNegative
75% · 22264 · 22%

Reviews

297 reviews
Rodolfo
Rodolfo
  International Travel Insurance - Silver

Happy Looking forward to my trip to Sri Lanka

Dennis updated the dates covered, so I am happy now. Show details
Rod
Rod
  International Travel Insurance - Silver

It is what I need

Got no problems but would like to know if I ever had hospital in Thailand would you pay amount or do I pay then clam back Show details
Value for Money
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Julie
JuliePerth, WA
  International Travel Insurance - Silver

Family holiday

Haven’t had to use your cover yet but all looks good. Price is good and can do medical screening Show details
Ivanna Ines Sicilia
Ivanna Ines SiciliaSydney, NSW
  International Travel Insurance - Silver

Convenient

Easy to purchase the travel insurance. Documents ready to print. Show details
Hdmi
HdmiMandurah5 posts
  International Travel Insurance - Silver

Great but a little difficult to use

Site and reviews are generally good. Medical history section is difficult to understand. Was ready to pay but realised my medical declaration was not complete. There is a complete other section that needs to be filled in but this is not made clear enough on the form Show details
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one two three
one two three2 posts
  International Travel Insurance - Silver

great

All done online via seniors link easy to do. good value Show details
dannizz
dannizzSydney, NSW5 posts
  International Travel Insurance - Silver

So easy to use

Easy to apply and get cover for my trip. Insured for 6 people so was a bit concerned but it was simple Show details
Value for Money
Zoe
Zoe
  International Travel Insurance - Silver

Good value

Did not increase premium or excess for an pre existing condition which impressed me. Have not made a claim and hope I don’t need to, so can’t comment on this. Show details
Markus
MarkusSouth East Queensland, QLD2 posts
  International Travel Insurance - Silver

Not my first policy and wont be my last!

I have had 3 travel policies with InsureandGo. Easy to do business with. Have the coverage I need. And when we had to make a claim it was seemless and trouble free! Show details
Gab
GabIllawarra, NSW2 posts
  International Travel Insurance - Silver

Affordable & Reliable

I have used InsureandGo multiple times. I found that the website is user friendly and fees are reasonable. Last year, I contracted COVID while in Peru and had to stay in the hotel for 10 days and canceled the rest of my trip. I did not have problem submitting my claim and supporting documentation online/by email. The claim was paid by InsureandGo within a reasonable timeframe. Show details
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Grandie
GrandiePerth, WA4 posts
  International Travel Insurance - Silver

Covered everything I needed to for my trip

Website was easy to follow and it was competitively priced for the policy I chose to take. Show details
Value for Money
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Nifty
NiftySydney, NSW
  International Travel Insurance - Silver

Great value travel insurance, easy process

The online process was straightforward, and allowed me to detail my health issues with no fuss, getting my insurance policy with a medical statement in only minutes. Good value too. Show details
Fionas
Fionas
  International Travel Insurance - Silver

Pleased with the result

Policy good value and all done very quickly. Will use again Show details
Michael
Michael
  International Travel Insurance - Silver

Had to cancel within first 14 days

The agent was accommodating; the system was down, but she assured me that the refund would be actioned. Used to mistakes being made by people, so happy to report that she was good as her word. Show details
Marilyn
MarilynGreater Melbourne (Metropolitan), VIC2 posts
  Verified International Travel Insurance - Silver

Excellent value

I did a lot of research before choosing InsureandGo who offered the best value for my circumstances I found. Actually receiving a quote and purchasing the policy was easy and when I realised I needed to add one extra day, it was done very quickly with no fuss and only needed an email from me asking how to do it!! While I did not need to claim, I am not in a position to know how long it takes to resolve a claim (and hope I never have to find out). The policy certainly gave me peace of mind and I have taken out another policy for another trip next year. Show details
Kevin
Kevin2 posts
  International Travel Insurance - Silver

Very Good

Fair price and was approved for over 70's for our trip to Canada Show details
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SMJ
SMJGreater Melbourne (Inner), VIC
  International Travel Insurance - Silver

Travel insurance

Purchased online easy and what I wanted. Was a little dearer as I was a Senior. Show details
Value for Money
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Woody
WoodyPerth, WA3 posts
  International Travel Insurance - Silver

Had to have insurance, used insurer and go before and found them excellent

Have used insure and go previously, easy to set up and good value. I will definitely use them again. Show details
Rita Lynch
Rita Lynch
  International Travel Insurance - Silver

Good deal?

Was happy with the deal I got til the next day helped a friend going on same trip and theirs was $25 cheaper Show details
Value for Money
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H2omark
H2omark
  International Travel Insurance - Silver

Need to be able to save medical history and use again later…

Can’t comment on the policy as I have had no reason to claim. However when I purchased a second policy for another trip I had to research and enter my entire medical history again. Dreary. Would appreciate being able to securely save it to apply for future trips. Definite friction point. Show details
Kel
KelGreater Melbourne (Inner), VIC3 posts
  International Travel Insurance - Silver

Easily done

Fair value for your insurance. Coming from Australia to USA and was mainly wanting to cover health expenses in case something happened Show details
Happy
HappyVictoria
  International Travel Insurance - Silver

So impressed by helpful sales team

I actually spoke to a customer service representative and it was a positive experience so I booked my insurance with them. Show details
kellysmithpm
kellysmithpm
  International Travel Insurance - Silver

Atrocious company!!!

Would not offer refund or even a credit for insurance purchased and then cancelled cause of Covid!
Now to see how you are treating that poor lady in Thailand and saying she’s not covered without proper facts- disgusting !! Show details
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Jeff
Jeff
  International Travel Insurance - Silver

Not painful at all

As an older traveler with a wife with a few problems I was dreading getting the travel insurance. My wife had tried online with insureandgo and got a price over $1000. I had an email from insureandgo from an earlier trip which gave a better prescreening price, so I proceeded to be screened and had my wife do her screening the price was still good. I went double excess and we have 15 days cover for less than $400 for the two of us.
It was quick compared to other travel insurances. I haven't yet used any travel insurance so I can't compare friendlyness or responce times for this review and I hope I dont need it this trip either.
Writing this review is worse than taking out rhe policy. No more review from me. Show details
Value for Money
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Customer Service
Cay
Cay10 posts
  International Travel Insurance - Silver

Medical claim was approved

We travelled to Southeast Asia and had a medical emergency due to gastro problems (not food-poisoning). We contacted InsureandGo from the hospital they advised us to keep them posted with every step and advice given by the hospital. Submitted the claim 2 days after, the claim was approved a month later and paid within a week. The agents we dealt with over the phone and via email were from the country of incident itself who are familiar with the country. Show details
Disgruntled
DisgruntledSydney Surrounds, NSW2 posts
  International Travel Insurance - Silver

Ease of selecting the appropriate insurance

Ease of navigation of the site allowed us to obtain the desired travel insurance at a competitive price.
It wasn’t until I read the Product Disclosure Guidelines that I realised that I wouldn’t be covered for medical as I was in hospital in the 12 months before travelling.
I rang the company and received a statement covering my medical circumstances. Make sure that you read the policy disclosure document and have any recent hospitalisation recorded on the policy. There was no additional cost for this. The policy was reissued without fuss. Show details ·  1
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Maree Schleibs
Maree SchleibsGreater Melbourne (Inner), VIC3 posts
  International Travel Insurance - Silver

competitive

All aspects laid out in table form which was easy to compare available level of the products. 15% off for seniors was timely, thank you. Good value compared to others. Have used this insurance company once previously, have not had to claim, so this aspect has not been tested. Show details ·  1
Karen
KarenPerth, WA2 posts
  International Travel Insurance - Silver

Awesome customer service

I actually took out a policy that didn’t cover my destination ,so when l rang insureandGo to change my policy to be covered to my destination they couldn’t of been more helpful at no stage did l feel worried .
Thank you for being so understanding and helpful.
Regards Karen Show details ·  1
zamia m.
zamia m.Sydney, NSW4 posts
  International Travel Insurance - Silver

In a word, no

This company is fine until you make a claim. It took three months and endless email (almost daily) to have our unexpected expenses covered. All inquiries are handled by a call centre/office in Malaysia (and claims may be dealt with by a different people depending who's on duty) so finding a regular person to speak to by phone is almost impossible and the staff do not enjoy dealing with phone queries. Find a company with an Australian office which you can contact whenever necessary. Show details
Value for Money
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Suzanne
SuzanneIllawarra, NSW2 posts
  International Travel Insurance - Silver

Ready to travel with peace of mind

The whole process, including pre-existing medical declaration, was quick and easy. The premium was competitive for two seniors, which is hard to find. Show details ·  1
Dan
DanSouthwest, VIC3 posts
  International Travel Insurance - Silver

Good to deal with

The process was straightforward and easy to navigate, as I have a pre-condition I found them really good and understanding. I'll definitely use them on future travels Show details ·  1
Value for Money
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Nick
Nick2 posts
  International Travel Insurance - Silver

Good cover at a price

Have insured with I & G previously but the proof of value is the claims process which fortunately we didn't need to use. Only beef now is that as an extremely healthy 70 year old that visits the doctor at most twice a year and never claimed on travel insurance after at least 15 O/S trips, my premium has risen dramatically Show details
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foxyrock
foxyrockSouth West, WA5 posts
  International Travel Insurance - Silver

Don't leave home without it

very easy process to do online and quite reasonably priced, if you have no pre-existing medical conditions however if you do this when it becomes quite different, most insurance companies won't touch you with a barge pole they want no risk which is what insurance is about, at least INSUREANDGO will give you a fair go if you have pre-existing medical issues as most of us have when you are getting on in age there are restrictions of course but INSURANDGO are worth a try. Show details ·  1
Clem
ClemSydney, NSW3 posts
  International Travel Insurance - Silver

Affordable common sense insurance

Easy to set up and the policy was affordable and common sense insurance Show details ·  1
Carol B W
Carol B WGippsland, VIC2 posts
  International Travel Insurance - Silver

Competitive Rate with All the Bells & Whistles

Easy to compare offerings of travel insurance products (Silver v Gold). Simple to complete application. Paperwork emailed immediately to review. Feel assured that this product is right for my needs. Show details ·  1
Peter
PeterNorthern Region, NSW2 posts
  International Travel Insurance - Silver

Easy Purchase

Good value policy with most inclusions. Easy to understand. Easy purchase. Show details ·  1
Value for Money
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john m.
john m.South East Queensland, QLD
  International Travel Insurance - Silver

Been using this since we have been traveling

They paid our claim without too many questions they are great Show details ·  1
Greg
GregSydney, NSW
  Verified International Travel Insurance - Silver

Online was easy, and good value

Process was easy, understandable and good value. Hope I don't need it! Show details ·  1
Value for Money
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Lesley Taylor
Lesley TaylorMetropolitan Adelaide, SA3 posts
  International Travel Insurance - Silver

Seems like great cover

As I haven't gone on the trip yet I cant say how good or bad making a claim might be, but the process for obtaining insurance is quick simple and good value. Show details ·  1
Bill
Bill
  International Travel Insurance - Silver

All good

Have used your insurance for years now easy to complete online and reasonable price Show details ·  1

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