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InsureandGo Australia International Travel Insurance - Silver

InsureandGo Australia International Travel Insurance - Silver

Backpacker, Single Trip and Cruise
3.9 from 72 reviews

Reviews

Review distribution

5 star
39
4 star
14
3 star
3
2 star
4
1 star
12

Heddyjan

HeddyjanPerth, WA

Good for Seniors

published

This is the first time I have used this company but it was recommended by a friend.
I haven't commenced my cruise holiday yet but it was a relief to obtain cover for pre-existing condition. The website was easy to use and the quote was acceptable.
I hope I don't have to make any claims but if the process is as easy as the website then it will be easy.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationMiddle East and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Ern

ErnGreater Melbourne (Inner), VIC

Good Cover at Reasonable Price

published

You do not have to be a computer wiz to set it up. Having recovered from a heart condition, I am still offered insurance at a reasonable cost, unlike competitors. Every time I travel overseas this is the only place I now go to get my travel insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

good cover

published

Policy is good value and was easy to set up. The cover appears good and service to date is efficient. Will use again if the experience continues to be positive.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Extremely poor claims experience

published

Second maybe third time insured with InsureandGo and this was first claim - for a theft at a market in Madrid. Obtained police report and provided reasonable proof of ownership, however, a long drawn out process that escalated to second level internal claims review before claim was properly paid. Call centre staff were always pleasant but not empowered to make any meaningful decisions and transfer to onshore claims staff often resulted in unavailability (' busy but will call you back') and no follow up. It felt like a process of attrition and if I had not persevered the claim would not have been fully paid. The amount of time spent by InsureandGo in delaying resolution was likely more than the cost of the claim.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim DateFebruary 2019
Claim ApprovedYes
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia

Hi Graham, I'm sorry you had a negative experience with the claims process, but I'm glad we were able to pay you in the end. I will definitely pass on your comments regarding being able to contact some claims staff. Thanks, Anna


Great service

published

Yes the policy was very good value and took no time to setup.
Yes lodged a claim and was approved of within a few weeks.
I have used this company once only.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers

Essential cover for travel with pre-existing medical condition

published

Steep premiums for a medical condition that has only manifested once and has not recurred in 20 years.
A small claim form loss of prescription sunglasses but took a lot of explanation to get co-operation and approval to have claim lodged and approved.
Have used InsureandGo 6 times.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica, Europe, Middle East, North America (inc. Hawaii), Pacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateJune 2018
Claim ApprovedYes
See all answers

Lost my bag and they were amazing

published

lost my bag, it was entirely my fault, they helped me locate it, paid for my essential items whilst overseas as well as the postage to get my bag back!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateApril 2019
Claim ApprovedYes
See all answers

Peter

PeterSouthwest, VIC

Easy Pezzy to get all the details in one quick user friendly look on the one page. Best prices around. Yay!

published

The policy was good value and easy to set up? I particularly liked the convenience of being able to see all 3 policies vertically and being able to compare each feature directly.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
christiane

christianeSYDNEY

  • 3 reviews
  • 1 like

Beware

published

We should not rate Travel Insurance 4 or 5 stars on the purchase of travel insurance. This company regarding quoting and pricing thick all the boxes. Just make a claim and the stars will fall down very quickly. They say they cover lots of things, but in reality, they do not. I will not go through this company again. If you make a claim you will be very disappointed. Why bother with travel Insurance?

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo
See all answers
5 comments
InsureandGo Australia
Anna J.InsureandGo Australia
christiane
christiane

Thank you, I will try it, but I know it will get nowhere.

christiane
christiane

Yes, I sent an email and it came back as non-existent address. Great !

Peter G

Peter GSouth East Queensland, QLD

Very satisfied

published
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim ApprovedYes

Charles Campbell

Charles CampbellMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

I found insure and go easy to deal with

published

The policy was a little higher cost than previous holidays.

I have lodged one claim in the past and it was dealt with promptly and it was easy to set up, except for the reason below.

One fault that could easily be rectified is the choices of cruise policies. Cruises to the South Pacific Islands from Australia could be made clearer. I had to ring up and ask the question. Please review the Domestic, South Pacific, New Zealand, choices when people are booking. The confusion could easily be made leading people to choose the wrong option.

The options below asking if ever a claim was made, should be in the past tense. i.e " Has your claim been approved" should read "Was your claim approved"

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Great product always use silver for a cruise

published

Easy to use online. Have used insure and go many times on all my cruises. It is the best overall price of any insurance company. Would recommend to all my friends.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

David Lilly

David LillyMetropolitan Adelaide, SA

  • 3 reviews

so far so good

published

cost of policy was very good, simplicity of web site so was also very good, can't comment on making a claim as haven't travelled yet, have used before fortunately without the need for a claim.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Michael

MichaelGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Cancellation of Insurance - impossible to get a refund outside the 1st 2 weeks after payment

published

Disregard the boxes requiring destination/making a claim as without completing these I would not be able to lodge this 'REVIEW'. I had paid $1635.79 for insurance in February 2019. Cancelled my trip with the airline and received not a cent refund for cancelling my insurance from this insurance company. Will never use this company agfain despite it having a so-called 2018 Choice recommendation

Value for Money
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time3+ months
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
Dr FJB WILLIAMS

Dr FJB WILLIAMSHunter Region, NSW

Upgrading from Basic which met all my needs for previous Asian based cruises

published

Now further away from Australian with Iberian and UK TRAVEL. Upgrade good value and easy to set up.
Third time for International cruise travel, from late Nov to early Jan. This time river cruise not sea voyages.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
John W

John WCentral Highlands and Goldfields, VIC

  • 9 reviews
  • 12 likes

Beware

published

My wife and I are going overseas in June 2020 so I statred shopping for travel insurance. As I have pre existing medical conditions I shopped around and answered all questions ith all insurers honestly. .With the added costs for my conditions most came in around $600 - 700, which is fairly consistent with what I have paid in the past. I magine my dismay when Insure & Go came in at nearly $3500!!!!

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia

Chrissy Dobson

Chrissy DobsonSouth East Queensland, QLD

  • 2 reviews

Terrible claim service!

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia

Dave

Dave

  • 2 reviews

Good value

published

Easy to see what you get good value and reputable company used many times all over the world there is far too much info required here its all just so much b****

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Great experience

published

Policy value was okay, not able to be set up online due to existing conditions but staff member who helped was excellent.
I had to lodge a claim when I returned home and it was completely resolved in a month.
First time using InsureandGo and would not hesitate in using them again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers

Hayden

HaydenGreater Melbourne (Outer), VIC

Easy to purchase and to make a claim

published

These were one of the few insurers I found that would insure us as a group rather than insisting on different policies for different families. Purchase process was quite straight forward.
A few weeks before travelling one person in our group required urgent surgery and was not able to fly while recovering. On return from our holiday we claimed for costs we couldn't get refunded from the vendors. There was a little bit of back and forward requesting further medical information, but nothing too onerous. Once they had all the information our claim was paid in about 10 days.
I'd certainly look at InsureAndGo for group or family travel again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim ApprovedYes
See all answers

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Details

InsureandGo Australia International Travel Insurance - Silver (Single Trip)

InsureandGo Australia International Travel Insurance - Silver (Single Trip)

18 reviews
InsureandGo Australia International Travel Insurance - Backpacker Silver

InsureandGo Australia International Travel Insurance - Backpacker Silver

No reviews
InsureandGo Australia International Travel Insurance - Silver Cruise

InsureandGo Australia International Travel Insurance - Silver Cruise

18 reviews
CategoryTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 401 1771300 401 1771300 401 177
Email Address info@insureandgo.com.auinfo@insureandgo.com.auinfo@insureandgo.com.au
24-Hour Phone Contact YesYesYes
Online Live Chat YesYesYes
UnderwriterMitsui SumitomoMitsui SumitomoMitsui Sumitomo
Maximum Age Covered 100 years old64 years old100 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimited
Accidental Death$37,500Not Included$37,500
Emergency Dental$500$500$500
Pregnancy (max weeks) 32 weeks32 weeks32 weeks
Resumption of Journey Not IncludedNot IncludedNot Included
Hospital Cash AllowanceUp to $75 per completed 24 hours up to $2,500Up to $50 per completed 24 hours up to $500Up to $75 per completed 24 hours up to $2,500
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimited
Loss of Income$5,200 (maximum $866.66 per month)Not Included$5,200 (maximum $866.66 per month)
Permanent Disability$37,500Not Included$37,500
Luggage & Personal Effects
Theft of Cash $250$200$250
Delayed Luggage $500 after 24 hours$100 after 24 hours$500 after 24 hours
Credit Card FraudNot IncludedNot IncludedNot Included
Travel Documents / Passport $2,500$1,000$2,500
Maximum Single Item Limit $2,000 (electronic devices), $500 (single article/set of items)$1,000 (electronic devices), $500 (single article/set of items), additional optional extra for electronic devices up to a total of $2,000$2,000 (electronic devices), $500 (single article/set of items)
Luggage & Personal Effects $6,000$3,000$6,000
Ancillary
Personal Liability $2,500,000$1,500,000$2,500,000
Rental Vehicle Excess $4,000Not Included$4,000
Motorbike / Moped Coverage Not IncludedNot IncludedNot Included
Domestic Pet Care Not IncludedNot IncludedNot Included
Special Activities Packages
GolfOptional ExtraNot IncludedOptional Extra
CruiseNot IncludedNot IncludedIncluded
Adventure IncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional Extra
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