Policy is just what I wanted.
I feel the policy is good value. However, the real test is if I have to ever make a claim, which so far I havn't needed to. I always use Insure and Go for my overseas travels, which I have done a lot in recent years.
Great online service - site easy to navigate - this is the third time I have used this insurance company and feel it is great value. Fortunately, have not had to lodge a claim, so can't comment/
In previous years I did lodge a claim and eventually had to convince the person dealing with the claim that the offer didnt reflect the policy. my claim was settled in my favour.
In my other insurance the claims officers made it much easier because they provided without obfiscation what I had paid for.
the insurance I've used for the past two years and again next year is great. Although I haven't needed to use the facilities of the insurance, I am happy to pay the premium for the protection I am garenteed
Excellent cover at competitive price
I have used Insure and Go for at least last three years single policy and Multi Annual policies
Competative pricing and three grades of cover make for easy decisions when comparing other policies.
Good value and staff made it easy to arrange. This is the third timeI have used this company 12 month multi country travel.I have not needed to make a claim.
Not worth the money
We have insured with this company for many years but never again. All the reviews are 5 star but try looking for reviews of people who have claimed, that's what you really need to know. Its all good to say it was easy to buy the policy but what happens to you when you need them. We had the unfortunate circumstances of a serious illness overseas. The medical assistance team provided zero assistance, repeated calls for help were responded to with emails and paperwork. When you purchase an insurance policy with medical coverage and an emergency a...ssistance line you expect there to be care, compassion, understanding and most of all help. We spent 5 days in LA with me very ill and no help at all from this insurance company. When you need them they are not there. In addition they considered my condition purely dental despite the fact that ignoring this condition would have resulted in a hospital admission and thousands more in expenses and so out of the $4000 AUD we paid for treatment they paid us $400. Yep 10%. What a joke. Never again.
- International Travel Insurance - Gold (Annual Multi-Trip)
- Verified customer
Excellent company for Travel Insurance
I did an enquiry online and someone from thecompany rang me a few days later to see if they could help. Our policy was a bit different as we have both had cancer. The staff member was so helpful and understanding and was able to give us a really great price compared to other companies. We had to lodge a claim and it was paid out within a couple of weeks so very happy and I was kept updated at each stage. This is the 2nd or 3rd time I have used InsureandGo
Good Insurance Co. and value for money.
We have used Insureandgo previously and found them satisfactory. I have previous medical issues and this Insurance company were the only ones to insure me. We had to pay a little more, but felt it worthwhile
Great cover for a reasonable price
Insure and go were able to cover pre existing conditions (excludes North and South America) at a reasonable cost. Multi Trip cover well worth considering for regular travelers. Telesales staff were helpful and able to answer all my questions.
Good cover at good rate
Policy, compared to others was good value and easy to set up
A claim was lodged and dealt with professionally. I was concerned with the 7 day deadline to lodge my claim because of the difficulty in gathering information but this was sorted out and I am grateful for the assistance
I have used this company 3 times for annual cover
The policy is good value for me.
I have some health limitations and paid extra to cover these, but found the insurance cost very reasonable. I have used InsureandGo in the past, although I have not had the need to make a claim.
Hope we don't have to use it
The policy was easy to set up. We had to obtain a medical screen which was also easily done and not intrusive but it was comprehensive. We are travelling again later within the 12 month period so the option to take out the one policy was very attractive. Hopefully... we don't have to use the policy.
Since an earlier review, Insure and Go have come through. My issues were resolved to my satisfaction immediately and my claim for an extensive medical account was successfully processed. I will be insuring with them again.
October 1st 2019 Update: Expensive Medical Costs Covered
We were ultimately extremely pleased with Insure and Go. The multi trip policy gave us 60 days at a time. My husband took I’ll in the US and had numerous expensive tests performed in hospital. We didn’t even get a bill. It was all taken care of. I have renewed our policy for another 12 months. The policy was easy to purchase online and was excellent value, especially as it included cover for preexisting illnesses.
Easy and Quick to setup
We have used InsureandGo on 6 occasions now;
Good value and easy to setup especially as we now purchase annual/multi coverage;
When we made a claim on a previous policy it was dealt with professionally and was quickly resolved.
Excellent phone service
I had a very good consultant who knew his product well. He called me back at an agreed time to set up my daughter’s policy. Very reliable. I have used this company many tines.
Good Cover for over 70's
We have Taken out annual multi trip travel cover with InsureandGo for 5 years now. We are happy with the cover and fortunately to date we have not needed to make a claim.
Good cover Good company
I thought the policy was expensive and I had hope that having been a policy holder for the past 4-5 years I may have been offered some discount or offered a promotional code.
An earlier claim was resolved quickly and without fuss.
For the past 4-5 years
A good travel policy for annual multi trips
I found it easy to purchase online & good value
Not necessary to contact the office for assistance
Policy was emailed back promptly
I have used tis policy again for next year
A cancelled flight in Hong Kong required a night stay over at an airport hotel.
Claim still pending
Travel insurance for golden oldies
It is proving very expensive to obtain reasonable cover for aging members of the population. We hope the cost this time will prove worthwhile.
Setting up cover for two people was fairly straightforward. Have yet to start our travels
Questions & Answers
I purchased a medical cover on the 30 January 2020 to cover me for my trip to USA. The details of the cover have a start date of 06 June 2020 and an end date of 18 June 2020.
As I cannot travel because of government restrictions relating to COVID 19 I have had to cancel my trip. Tickets were provided at no cost so I did not seek travel insurance for them but as I am cancelling the trip prior to departure I am seeking a refund of my medical insurance. Advice I received is that if you haven’t yet started your trip, you may be covered for the Cancellation Costs under our policies sold before 4pm on 31 January 2020 (AEDT). However one of your sales reps advised that I failed to meet the 14 day cooling off period and so not eligible. I find this strange as there is a specific start and end date for the cover and as I cannot travel because of government restrictions after an epidemic then I should be able to get my full payment back.
Anna J.InsureandGo Australia
Hi Peter, I think there has been some confusion here. If you want to cancel your policy and get a full refund of the premium you paid, this will not be possible outside of the 14 day cooling off period. As a gesture of goodwill, we have recently began to offer partial credits on policies. Please let me know if you want more information on this. However, if you want to make a claim on your policy for costs associated with cancelling your trip before departure, (which, from your comments, it doesn't sound like you want to) it sounds like you are eligible, presuming the policy you purchased features this type of cover. Does this clarify things? Thanks, Anna
Hello Anna J.
This is a contract for the cover of medical expenses that might occur between 06/06/2020 and 18/06/2020 (dates are still in the future). How are you able to enforce the contract when certain circumstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible. (Would not force majeure conditions apply? The 14 day cooling off period would not apply in this case as an unforeseen subsequent event outside the control of the parties has made the contract impossible to perform, or has transformed performance of the obligations under the contract into something so radically different from that which the parties intended that it would be unfair to hold the parties to their obligations. This was a one off contract for that period only and was not covered by any travel insurance.
There are still 12 days to go before the policy would even come into effect so your 14 day cooling off period regarding when the payment was made is irrelevent to this contract. Again as I cannot travel because of government restrictions after an epidemic then I should be able to get my full payment back.
Anna J.InsureandGo Australia
Hi Peter, I understand your position, but unfortunately, we cannot offer full refunds on policies, I'm sorry. From the moment your policy was purchased, it provided cover, and therefore was being used up before the travel dates on your policy. An example of this is the cancellation before departure cover, whereby if you had needed to cancel your trip due to unforeseen injury or illness, you would have been eligible to claim the costs associated with cancellation. This is part of the reason we are unable to provide refunds or 100% credits. If you would be at all open to it, I would like to follow up via private message with some more information about our credits system. Thanks, Anna
what does AMT 60 days mean? I can only travel 60 days? can only stay in one country 60 days? Malaysia has 90 day visa , Georgia up to 1 year visa
Anna J.InsureandGo Australia
Hi David, good question.
Our annual multi trip policies provide cover for multiple trips taken within a 12 month period, but the maximum length of each individual trip is 60 days on the Gold AMT 60 days policy you mentioned. This means, visa permitting, you can stay in Malaysia for up to 60 days, then travel to Georgia for up to 60 days, and travel to other countries within the 12 month period for which you buy the policy, but each individual trip cannot exceed 60 days. I hope this clarifies things.
Does this annual Multi -trip automatically cover cruises
Anna J.InsureandGo Australia
Hi Mary-Anne, thanks for reaching out.
We offer a cruise specific policy that has coverage more specific to cruise needs (missed port, cabin confinement and more). You can learn more at: https://www.insureandgo.com.au/travel-insurance/cruise-travel-insurance.jsp
Our annual multi trip policy, however, doesn't provide cover for commercial cruises. We define a commercial cruise as: any travel on sea, ocean or river by any commercially operated ship, boat or other sea vessel with scheduled journey time longer than 2 hours.
I hope this helps.
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