BEWARE! Integra are slow and don’t specify equipment on contract
Our contract was signed with Integra solar for a 10kW system with 14.4kW battery. In early November, they promised to have it up and ready before Christmas, it got delayed and was told early January and only takes 2 days so figured that’s ok, only a month behind. On January 9 and 10th, the electricians got brackets on roof as not all stocks had arrived. By the end of January, we finally got panels on roof but the inverter and battery that arrived were not going to function as promised when signing the contract. We then received email confirming...that they would install the supplied inverter temporary till the correct one turns up which we were told to be in 4 weeks, but none of that happened even though their emails said they would. Incredibly disappointing as the solar panels looked so good on my roof but could not serve their purpose. After numerous phone calls, emails and text messages; we were told that they were waiting and therefore we had to wait. The inverter was finally installed end of April early May, meaning we missed the whole summer and living in Tasmania. Absolutely useless trying to get a benefit during winter in Tasmania. During the inverter installation a light fitting was damaged and a LED sign broken by the installers, which we are still trying to get resolved, and this has involved a lot of phone calls, text messages and emails. Less than 2 weeks after the inverter was installed, one of the feed in plugs shorted out (sounded like something blowing up) and it smoked out the garage. Luckily we were home and had it turned off before anymore damage was done. Our business doesn’t open until 5pm, by then the sun is already down, and what power the solar energy generates during the day doesn’t get much use and we don’t get any tariff feed in as the meter had not been changed by [name removed]. We made heaps more phone calls and emails, inquiring about our battery because the whole purpose of getting solar was to store what is generated during the day for later use by our business. The battery arrived and got installed in end of June, over 6 months behind schedule. 6 months of hassle, stress and migraines. We got a 14.4kW battery but the battery keeps 20% unusable, that’s nearly 3kW, leaving 11.5kW for us to use, meaning it lasts less than 2 out of our 5 hours of business, and we can not afford to spend any more money on this, as it has cost us approx. $35,000. We requested compensation for the damages, constant delays, missed appointments and all the headaches, but all requests for compensation were denied. They stated they had already delivered over and above what the contract said. However the contract had absolutely no detail on it.
5/5 for service and quality
We decided to purchase a 2.12Kwh solar panel system from Integra Solar in May of 2016. In the months since (24 in total) we have seen a considerable reduction in our power bills and have not seen a great reduction in output. I agreed to give an honest review about our experience but only after a period of time had passed. We have been in contact with the company once or twice but not for anything serious, just a couple of questions about cleaning the equipment and insurances etc.
Just in one word 'Awesome'
I've got my system installed by Integra 5 year ago, and I've been saving on my electricity bill. They installed in a reasonable time, and the installer ( Matthew Allen) was an excellent installer. Recently I had problem with my system, and Integra sent an electrician to inspect, and on inspection they find out that inverter was faulty, although inverter was just out of warranty, but Integra replaced my inverter with a brand new inverter without any charges. I was really surprised and impressed with their after sale. Everyone promise so many thi...ngs before buying, however Integra has proved me that they do take care of their customer. I would definitely recommend them to anyone. I'm glad that I bought a system from Integra. I sincerely appreciate all their effort, very happy :)
Finally got my first bill
Hi Guys, As promised that I will leave my feedback once I get my first bill.
I'm glad to see that I've reduced my power consumption by 80%, and Got my first bill of $80.
The Sale Rep was very professional, and trained on the product. I've paid bit extra, but when I see my 4KW system producing 4.3KW per hour then I think its worth paying extra for a quality products.
The panels looks sleek on my roof, and many people have asked me where did I buy from. I've referred few potential customers to you guys.
I can't wait to see another summer for big savings :)
Very pleased with the Product
It’s been almost a year since we had our solar system installed. I never planned to write a review, however after reading few reviews from other customers, I thought it would be unfair not to let other knows about my experience with Integra.
We had our system installed in July last year, and at that time I wasn’t sure about my savings, and quality of the products, but after a year I can definitely see reduction in my bill. Not the panels looks completely different than the rest I’ve seen around, but it does perform better than other I’ve se...en in my friends and family. They have installed the system in reasonable time frame, and got my paperwork submitted to my Retailer on my behalf, regardless of complex rules in ACT, especially with Retailers I got connected in a timely manner. They did promise me to pay the balance of my invoice after the connection done, which was very surprising for me. I would be happy to recommend these guys.
Everything was great except one thing
So I told these guys I'd do a review before we signed up but I said I'm going to be honest about it. In the end it was the usual stuff, glossy sheets, testimonials all that crap. I was just looking for decent products at reasonable prices and that's what we got. The panels are much better than other stuff we were quoted on, miles better warranties and tech etc. and the price was in the ballpark for that end of the market so couldn't complain there. Communication was okay, this is something they are clearly pushing, I mean we had a call a couple...of days after signing up to check if we had questions then about three calls between then and when the panels were installed. Then they kept checking in that we had been put back on the grid. We called once to ask about a referral scheme for my dad and spoke to a nice enough man at their office. BUT (and this is a big 'but' for me) these guys cold called us to begin with. I would be giving a 5 star review if it weren't for the fact they rang us out of the blue and couldn't really explain how they got our details. Normally I wouldn't give a cold caller the time of day but the fact they had a pretty good reputation and seem to have decent customer service probably swung it for me. They wanted an honest review so I have to say 3 stars is probably about right.
Solar at its worst
I was sold the slightly overpriced system thinking you get what you pay for, but I am still waiting to see the fruits. Installed in Oct, then not connected til late Jan. Finally got my first bill, now in May and there are no credits on the bill. Local electricity now has to find me on a system somewhere. Promised the world by the salesman and let down at every step. Only communication coming from them was invoices. When I chased them all I got was poorly worded excuses.
One of the worst companies I have ever dealt with - A special caution for anyone living in the Canbe
Despite panel installation in early November 2017 (after waiting about 6 weeks, and late already), I still have nothing connected properly- it's near the end of March 2018, no electricity still. Badly installed according to regulations; many details not explained in the original sign up, despite being told everything was fine for installation. Many phone conversations, no action, "sorry can't take your call now", a plethora of excuses, expected by the company to take on the companies failures and incompetence. I would not recommend this company to anyone, even if you were an enemy. I gave one star because I can't give Zero. From what I understand there are many in this position in my region.
Avoid at all cost.
Unprofessional sales man
I had a very similar situation with a salesman who was only talking about advertising about the product and not giving any cost or information about the product. I asked him to tell me about his premium product he was claiming to be first before talking about the advertisement. He told me that I was not the right candidate and he left. By the way very unreliable on appointment time
Solar panels 4 life
we waited for years before going solar. its going pretty good for us now. yesterday we got up to 36 KwH and my partner is really impressed. tradies cleaned up after themselves which is always nice. only drama was they suggested a new power company and it took yonks for the new power bill to come with the new mob.
So far so good
Been installed for a month now and yet to use any power from the grid. Batteries are being filled during the day and used overnight. Quick install and they even removed my old system and put it in the garage for me. Rhys was a lovely young guy and explained and set up my app and wifi. I've tried to put a screenshot of my output today but you cant paste photos in the review. 24kws today in autumn
Integra Solar installed our solar for us in November 2017 and as of writing this, our first power bill has already come in. Last summer we spent $688 for the quarter this year our rates are higher but we have only spent $181 which is above and beyond what the man who came out said we would save.
We had one tiny issue (more of a hiccup than an issue) as part of our agreement with Integra Solar a tree that casted a shadow over our roof was to be lopped and this was supposedly included in the price however it didn't appear anywhere on our cont...ract. So I called the head office and the first person I spoke to said that we may be asked to pay extra but then I got in touch with the original man who came out and he promised then and there to make sure we cover the cost. Ten minutes later I got a phone call from a very generous young man who apologised and sent out an email confirming the cost would be covered and also sent through a gift voucher for the trouble! Other than this we had no issues whatsoever and the solar seems to be working great!
- Verified customer
Deceived and misled
Very disappointed as I was sold a 10kw solar system with a 24kw pinnacle battery. Half way through the install I noticed a LG battery which is only 6.5kw. Contacted Integra to be told that I was never offered a 24kw pinnacle battery and that the pinnacle battery is only 12kw storage which cycles 2 times to make the 24kw. This its self is false and deceptive advertising as I was told by 2 sales members A.J and A.M from Integra Solar that I would be getting the 24kw pinnacle battery. I Found the original contract which clearly says including pin...nacle battery. I sent the email with the contract for pinnacle battery and was told that I would have to pay an extra $1000 for the battery. I am a single father to 7 children under the age of 14 as my wife passed, I am on a disability pension and work part time to make ends meet. How is this fair or professional. I asked them if I could pay $500 as that is all I have and they replied saying $500 is not enough and that they could get me more finance. Not good enough as I just want what i was sold. 10kw solar pannels and the 24kw pinnacle battery. The system is half installed. it has missing panels and a battery storage box which is a demo unit. I do not like leaving this kind of feedback but other people need to be warned to make sure you double check your system matches what you payed for. Integra since decided to accept the $500 for the extra battery so I can get the system finished. Now I have the problem that the installers have no idea as to what they are doing when it comes to solar inverters. System still does not work after nearly 4 months wait. What a joke do not use integra. My parents got a quote from another company which I cannot name and have it finished. It took under 3 weeks from time of signing contract to having working panels.
Customer Service from Hell.
They simply have no idea how to call back or keep you advised if progress. You get a promise that someone would call back but they need do. I must have called 20 times over three months asking for news/update.
Basically I got panels installed on 29 November. It is now 8 March and they still have not been connected. Nor have I received any advice on a date when this might happen. When they installed the Panel I was told they simply needed to do quick switch upgrade and all would be done on the day. Things was the installer had not allo...wed for ACT regulations. I found this out later. They needed to order a Switch upgrade and then coordinate with ACTEWAGL. This has not been done, I still don't have a date when this may happen. They promised to get back to me yet here I sit. Waiting. I was sold the story that they wanted good references for the blackmaxx.panel. I was extremely excited about the future. They were even going to have them installed before Summer. Summer has now passed. I have a $950 power bill and no sign of an Integra rep. I have a cable hanging out of my wall waiting to be connected, but the joke is it should not even be there. In ACT they have to connect to the external box. Oh well, something else they did not know Do NOT go with them. if anything goes wrong you will never get any help, advice or service. I have never been abusive with them. Always asked for news. A date for the next piece of work. Something to plan by but they would promise to call and NEVER deliver. First [name removed] and now I think it is [name removed].. Seems they only ever have 1 admin person. I am going to talk to consumer affairs about reparations. I cant really get them to take them off my roof. I would if I could and go with someone reliable. But I think they can start paying my electricity bills until they rectify the situation. Thank god they only got a deposit. They better hurry
Questions & Answers
Hi there I want 1 panel for water heater. What is the biggest panel you have ever made.
I have few questions regarding the solar connection.
How the generated power used ? the solar generated power directly connected to GRID ? or directly connected to the Inverter (I assume inverter will have battery in side) ? am I going to use my generated power (from Inverter battery) first ? or Grid ? if it is Grid I am buying units on higher rate and selling the generated units on lesser rate.
John K.Integra Solar
Hope you are well!
How the generated power used ? Power generated from your System substitutes Power that you would normally buy from the Grid.
the solar generated power directly connected to GRID ? Yes it is, Power that you do not use generated by your System will go back to the Grid. You will be paid for each kw, at the current Rate of 11cents.
(I assume inverter will have battery in side) Inverters do not have Batteries inside. Inverters convert the Voltage to your Home from the Solar System. Batteries, depending on how much Power you need to store are easy to Install. Please monitor how you use your System and we can evaluate in the not too distant future if a Battery System is required.
am I going to use my generated power (from Inverter battery) first ? or Grid ? You will use the Power generated by your System first.
if it is Grid I am buying units on higher rate and selling the generated units on lesser rate. If you require to buy extra Power such as night time you will be paying your normal rate that you have negotiated from your chosen retailer.
Always shop around for a better rate and discounts.
Electricity Companies need you more than you need them!
Best Solar System use - Always use all the Power generated by your System. Change your night habits to during the day. Make sure that you do not provide the Grid with any Power from your System. Use all your Power. This will reduce your Bill and safe guard you from Price Increases. Shop around and give Electricity Companies a reason to keep you as a Customer by driving a hard bargain!
Hope all this helps.
If you have any other question do not hesitate to call the Office.
Hi JK Thanks for your response,
I am not clear on this .. If my solar system is directly connected to GRID, that means all the generated units will be deposited in the GRID, not being used in my house. So I am not using my power (solar generated) but using GRID power, which means I am buying on higher rates (irrespective of retailer) and selling on lower rates. Is my understanding correct ? if not please clarify.
Incase I have a battery : Please correct me if I am wrong. My generated (solar generated) power will be connected to my battery and I will consume from my battery, not from the GRID directly, but my battery will connect to GRID. When I am consuming from my battery, my battery will get charged by the SOLAR FIRST, if solar running out of power then battery will get charged from GRID. In this case I can use my generated power as first option and will buy from GRID if Solar is running out. This benefits me by facilitating to consume my power first instead selling for lesser rates, and buying on higher rates from GRID . Please explain if the above understanding is not correct.
Otherwise what is the point of buying the solar system by spending $$$$ ? Only to generate and sell on cheaper rates to GRID instead of using for our own purpose ?
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