Customer Service from Hell.
They simply have no idea how to call back or keep you advised if progress. You get a promise that someone would call back but they need do. I must have called 20 times over three months asking for news/update.
Basically I got panels installed on 29 November. It is now 8 March and they still have not been connected. Nor have I received any advice on a date when this might happen. When they installed the Panel I was told they simply needed to do quick switch upgrade and all would be done on the day. Things was the installer had not allo...wed for ACT regulations. I found this out later. They needed to order a Switch upgrade and then coordinate with ACTEWAGL. This has not been done, I still don't have a date when this may happen. They promised to get back to me yet here I sit. Waiting. I was sold the story that they wanted good references for the blackmaxx.panel. I was extremely excited about the future. They were even going to have them installed before Summer. Summer has now passed. I have a $950 power bill and no sign of an Integra rep. I have a cable hanging out of my wall waiting to be connected, but the joke is it should not even be there. In ACT they have to connect to the external box. Oh well, something else they did not know Do NOT go with them. if anything goes wrong you will never get any help, advice or service. I have never been abusive with them. Always asked for news. A date for the next piece of work. Something to plan by but they would promise to call and NEVER deliver. First [name removed] and now I think it is [name removed].. Seems they only ever have 1 admin person. I am going to talk to consumer affairs about reparations. I cant really get them to take them off my roof. I would if I could and go with someone reliable. But I think they can start paying my electricity bills until they rectify the situation. Thank god they only got a deposit. They better hurry
pushy sales team
We had to sit and listen for a couple of hours to someone trying to sell this product. We were offered potential discounts for a display home status and for a product which they haven't yet released. Apparently there were more people lining up for the offer and we were asked to sign up there and then. When we asked for a 24 hour period to think about things, the salesman became very pushy . The upshot was he was clearly angry we hadn't signed up, even though we said we were still interested in their product. He left abruptly saying the offer was off the table. There is no way I'd sign up with this company after this.....
- Verified customer
I found Integra Solar a great company to deal with very informative and the service from begining to end was exceptional. A big thankyou to your representative Corry, who spent time explaining your product to me, he was able to answer all my questions and deal professionally with my concerns. I will now sit back and enjoy my savings. A big thankyou Integra and especially Corry.
Excellent Solar and Service
I got my solar years ago from Integra. James is so caring with cutomers. Im still offering their solar to my friends. The solar panels are doing its great job. The whole staffs looked after the installations well.
now , im looking for the battery from them too. They gave me a good offer to help me paid off my solar nice and easy.
- Verified customer
Dozzy and very rude sales people
Guyz please do not sign any deeds or contract from this company. The sales people are not professional, they also arrogant over the phone when you start comparing with other solar suppliers.... very dozzy & giggle over the phone. Their Marketing Manager is absolute hero for them as he goes to places actually in your house spend couple of hours there, also when you asked about finance he keep silence and very cunning to make you end up signing deals. 10% of total amount we paying on signing contract at which you don’t know what finance options, ...rate of finance you on paying. Also 10 day off period in which they start throwing many messages phone calls which is absolutely unprofessional. Please do your research in depth as there are many other good companies who giving on attractive finance rates+ quality material + quality panel also... I must tell you when I say this over the phone to one of the Rep.. he goes little rusty & angry over me sounds like & giggle around.... very cunning people. The marketing manager who goes to house to house upon signing after pick up any phone on 7 to 10 try... A true legend indeed! (saying from personal experience) I have contacted him many times via phone call, replied on 3 rd day saying was off from work, then busy with other clients...at last I called in their landline and informed not to go ahead again still I am calling M.Manager again and again, can you believe it he do not answer the phone at all’” you know it hurts when you loose 10% because they giggling and said you sign the contract mate... but it actually devastating because we work hard physically /mentally to get those money and these dozzy people ribbed you off in just matter of innocence & take advantage. Choice is yours’, I completely respect your thinking! We all different human... but experience is the best mentor. But be cautious & keep eye open!!!
NE facing, Canberra. We get 40kwh on a good day, never had less than 20 even in total overcast all day.
Installer came out on a Sunday to complete installation after a family emergency meant he had to leave early on Friday (we urged him to leave early). Above and beyond call of duty.
Getting the app to work was an issue, data on site was for a different model, but sorted within a week. (IP address 18.104.22.168 not 100.100.100.254)
Very highly recommended. On Integra advice, battery not cost effective (yet) they didn't try to sell us something not cost effective, but listened to us regarding our needs - long guarantee, good performance even in cloud and in winter, even if peak power throttled a bit.
We have had the most wonderful time dealing with Integra Solar. They have been in touch with us a number of times since we had the solar put up in 2015. They have provided us with gift cards and other perks since. We recently heard from them to discuss batteries for our system & although it didn't work out to be optimal for us, we were pleased to hear from them once more.
We brought a 8.3 kWh unit and it is generating an average of 50kwh per day well above what we were originally told. On a cloudy day we are above 30kwh, at the rate we are producing we will be getting paid from the power company. After a few hiccups we are very happy with our unit and how it is functioning. Must say a big thank you to Andrew who did an amazing job to make me a very happy customer. Andrew is an amazing young installer who went well above what he needed to . Also to Scott who dealt with me which I am sure was a challenge at times. You really went well above to ensure that we were 100% happy with our unit and follow up service.
- Verified customer
Rude, pushy and unprofessional
Rude and unprofessional salesman. Very pushy and persuasive. I cancelled my application during the 10 day cooling off period before it expired as I needed more time to decide and research, but I got bombarded with messages and calls which I haven't had any time to attend to. I apologised for not getting back to him as I have been extremely busy with work but he turned sour very quickly (posted screenshot of SMS here: https://goo.gl/maps/qB76epHYUFx ). Good thing I got to see his true colours early. I'm glad I didn't go with them. Who knows what...kind of service I'd be getting after I sign up. I've read terrible reviews about them and it rings true now. Disgusting. I felt that the quote he gave me was overpriced anyway. After I mentioned I wanted to go with a more affordable product from another company, he said "he'd speak to his manager" and quoted me on a product which he earlier said was "lousy and cheap" (which I found out later isn't an inferior product) just to get a sale. He also sent me links and reviews about "dodgy" service and products from other companies, yet he behaves terribly. Low integrity for a company called Integra. *First Edit: Right after I posted a 1 star review for them in Google, I notice anonymous 5 star reviews popping up over the next few days, bringing their total ratings back up. Suspicious. **Second Edit: After I posted a negative review here, they sent me a private message saying they'll compensate me by giving me a free solar system if I remove this negative review (Screenshot of messages attached: https://goo.gl/maps/xQ7qG8frb4m ). When I asked what model and warranty they were going to compensate me with, they couldn't give me clear answers. They told me to call them (through a mobile number) to talk about it and when I did, an guy picked up and explained that he couldn't disclose any information about the product he's offering because "it's a free system". I hung up as I felt it was getting very dodgy and I felt uncomfortable about the whole experience. I doubt they cared about improving their customer service.
Excellent Communication a breath of freash air!
we had solar in townsville for years and were really happy with everything then when we moved south we wanted to get it up straight away. Found integra solar and could be happier with everything. they always rang us to tell us when people were coming and when it came time to install. they even rung us a couple of months later to send out a gift card for referring a friend and to check in on the system etc. which definitely didnt happen with the company in townsville, but they were pretty good too. 10/10
Questions & Answers
Hi there I want 1 panel for water heater. What is the biggest panel you have ever made.
I have few questions regarding the solar connection.
How the generated power used ? the solar generated power directly connected to GRID ? or directly connected to the Inverter (I assume inverter will have battery in side) ? am I going to use my generated power (from Inverter battery) first ? or Grid ? if it is Grid I am buying units on higher rate and selling the generated units on lesser rate.
John K.Integra Solar
Hope you are well!
How the generated power used ? Power generated from your System substitutes Power that you would normally buy from the Grid.
the solar generated power directly connected to GRID ? Yes it is, Power that you do not use generated by your System will go back to the Grid. You will be paid for each kw, at the current Rate of 11cents.
(I assume inverter will have battery in side) Inverters do not have Batteries inside. Inverters convert the Voltage to your Home from the Solar System. Batteries, depending on how much Power you need to store are easy to Install. Please monitor how you use your System and we can evaluate in the not too distant future if a Battery System is required.
am I going to use my generated power (from Inverter battery) first ? or Grid ? You will use the Power generated by your System first.
if it is Grid I am buying units on higher rate and selling the generated units on lesser rate. If you require to buy extra Power such as night time you will be paying your normal rate that you have negotiated from your chosen retailer.
Always shop around for a better rate and discounts.
Electricity Companies need you more than you need them!
Best Solar System use - Always use all the Power generated by your System. Change your night habits to during the day. Make sure that you do not provide the Grid with any Power from your System. Use all your Power. This will reduce your Bill and safe guard you from Price Increases. Shop around and give Electricity Companies a reason to keep you as a Customer by driving a hard bargain!
Hope all this helps.
If you have any other question do not hesitate to call the Office.
Hi JK Thanks for your response,
I am not clear on this .. If my solar system is directly connected to GRID, that means all the generated units will be deposited in the GRID, not being used in my house. So I am not using my power (solar generated) but using GRID power, which means I am buying on higher rates (irrespective of retailer) and selling on lower rates. Is my understanding correct ? if not please clarify.
Incase I have a battery : Please correct me if I am wrong. My generated (solar generated) power will be connected to my battery and I will consume from my battery, not from the GRID directly, but my battery will connect to GRID. When I am consuming from my battery, my battery will get charged by the SOLAR FIRST, if solar running out of power then battery will get charged from GRID. In this case I can use my generated power as first option and will buy from GRID if Solar is running out. This benefits me by facilitating to consume my power first instead selling for lesser rates, and buying on higher rates from GRID . Please explain if the above understanding is not correct.
Otherwise what is the point of buying the solar system by spending $$$$ ? Only to generate and sell on cheaper rates to GRID instead of using for our own purpose ?
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