We had a integra solar installed at our home and whilst the process was very slow with delay after delay , the proof is in the pudding . The system was significantly more expensive than anything else that I have seen on the market ,however I have now had 2 ( monthly ) winter electricity bills and they have dropped from around $500 per month down to around $250 per month ( not bad for winter ) so would imagine the results will be even better in the warmer months . I think we made the right decision to use integra solar but time will tell .
Good service was fair with price and seem like a good company would buy from them again if we move
Never heard of them before
pretty good. never heard of them before we got them around to do up a quote. it took longer than we thought but its all systems go now. they were all friendly enough and was really surprised we didn't have any idea who they were before
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We brought a 8.3 kWh unit and it is generating an average of 50kwh per day well above what we were originally told. On a cloudy day we are above 30kwh, at the rate we are producing we will be getting paid from the power company. After a few hiccups we are very happy with our unit and how it is functioning. Must say a big thank you to Andrew who did an amazing job to make me a very happy customer. Andrew is an amazing young installer who went well above what he needed to . Also to Scott who dealt with me which I am sure was a challenge at times. You really went well above to ensure that we were 100% happy with our unit and follow up service.
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We've only just begun....looking forward to lower bills
We had 3kw Black Max panels installed in April. So far they appear to be going okay ... but have not had a full round of power bills to get a full perspective as yet. The sales process was very friendly, helpful and very well explained. Installation quick. Local power provider took a month due to a staff processing error - it happens, not a biggie. We've been quite excited at the prospect of cutting our bills down and being able to take greater control of our daily usage. However, unfortunately there is not all joy with that concept because...the CT cable from inverter to meter box for the Solax monitoring software to be able to see the Grid power in/out was not installed at installation. Spoke with Integra solar who contacted the installers without delay, who contacted us. The installers claimed they do not install these for our model solax inverter as the cable does not meet Aust standards. I have to date not had a response to my email to solar energy sent a couple weeks ago, re the outcome of my call with the installers for validation / alternate options etc. While we can live without it.... we really did look forward to using the monitoring software option provided that could help us utilise our energy resources the best through the live usage information - and one of the benefits of the product in the sales process. Hope that resolves in a positive response to up my rating to 5/5. Other than that we have been very happy thus far.
prompt refund after an oversight
Kelly from Integra Solar acted within 24 hours to refund my deposit due to an oversight. She personally delivered the cheque on a Saturday morning to my house. This is greatly appreciated and she is an employee every organisation would be proud of - prompt response to customer! Thank you!
Old fashioned integrity
I'm a little different in that I have NOT got their solar panels. If I ever do go solar however, this is the company I will use. I signed a contract with Integra, paid my deposit and the instillation date was in place when I cancelled. I expected some grief from them (time, etc, had been spent on the deal) but was pleasantly surprised when none was forthcoming. It was the opposite in fact. Kelly, their finance manager, was extremely warm and helpful. Being under considerable stress at that time (which she was completely unaware of) this was dee...ply appreciated. In these times of often inefficient, uncaring and arrogant corporate entities I found this response refreshing. I have no reason to post this other than to perhaps aid someone trying to find a genuine review. It can be a nightmare trying to choose the right power company, telco, etc, and solar panels are no different. I can't speak for how well Integra's panels work or how well they are installed, etc, because I don't know. I haven't got them. But would I trust this company? Yes, I would. How a company treats people is a pretty fair sign of it's integrity and this one treated me very well.
We looked at 4 options when it came to selecting which solar was best for our home. Although Integra solar came is the second most expensive we decided to choose them base on three major considerations.
1) We did not have special services clauses in our contract.
2) The panels that were recommended for us had Australian service centre.
3) Integra did a very detailed calculation and asked alot more questions when reviewing our home.
The Panels have been installed and everything that was stated by the salesman happened. We were provided t...he company managers mobile number when we requested and we were able to verify the panels and inverter that were put on our home were in higher quality than most of the deals when seen on TV. We have just received our first bill and as expected it is much lower. Our Inverter has a screen that tells us that our system is producing the amount we were told and our system is the same size as our brothers (From another company) and our seems to be producing more power on a cloudy day (about 2 more electricity units)
Questions & Answers
Hi there I want 1 panel for water heater. What is the biggest panel you have ever made.
I have no idea what else integra offer you should contact them directly .
I have few questions regarding the solar connection.
How the generated power used ? the solar generated power directly connected to GRID ? or directly connected to the Inverter (I assume inverter will have battery in side) ? am I going to use my generated power (from Inverter battery) first ? or Grid ? if it is Grid I am buying units on higher rate and selling the generated units on lesser rate.
Hope you are well!
How the generated power used ? Power generated from your System substitutes Power that you would normally buy from the Grid.
the solar generated power directly connected to GRID ? Yes it is, Power that you do not use generated by your System will go back to the Grid. You will be paid for each kw, at the current Rate of 11cents.
(I assume inverter will have battery in side) Inverters do not have Batteries inside. Inverters convert the Voltage to your Home from the Solar System. Batteries, depending on how much Power you need to store are easy to Install. Please monitor how you use your System and we can evaluate in the not too distant future if a Battery System is required.
am I going to use my generated power (from Inverter battery) first ? or Grid ? You will use the Power generated by your System first.
if it is Grid I am buying units on higher rate and selling the generated units on lesser rate. If you require to buy extra Power such as night time you will be paying your normal rate that you have negotiated from your chosen retailer.
Always shop around for a better rate and discounts.
Electricity Companies need you more than you need them!
Best Solar System use - Always use all the Power generated by your System. Change your night habits to during the day. Make sure that you do not provide the Grid with any Power from your System. Use all your Power. This will reduce your Bill and safe guard you from Price Increases. Shop around and give Electricity Companies a reason to keep you as a Customer by driving a hard bargain!
Hope all this helps.
If you have any other question do not hesitate to call the Office.
Hi JK Thanks for your response,
I am not clear on this .. If my solar system is directly connected to GRID, that means all the generated units will be deposited in the GRID, not being used in my house. So I am not using my power (solar generated) but using GRID power, which means I am buying on higher rates (irrespective of retailer) and selling on lower rates. Is my understanding correct ? if not please clarify.
Incase I have a battery : Please correct me if I am wrong. My generated (solar generated) power will be connected to my battery and I will consume from my battery, not from the GRID directly, but my battery will connect to GRID. When I am consuming from my battery, my battery will get charged by the SOLAR FIRST, if solar running out of power then battery will get charged from GRID. In this case I can use my generated power as first option and will buy from GRID if Solar is running out. This benefits me by facilitating to consume my power first instead selling for lesser rates, and buying on higher rates from GRID . Please explain if the above understanding is not correct.
Otherwise what is the point of buying the solar system by spending $$$$ ? Only to generate and sell on cheaper rates to GRID instead of using for our own purpose ?
Get an answer from our members and Integra Solar representatives
|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected and Hybrid|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Member||Yes|
|Solar Connection Type||Grid-Connected and Hybrid|
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