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Integrity Extended Warranties Endurance Warranty

Integrity Extended Warranties Endurance Warranty

3.6 from 151 reviews · View Statistics

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Reviews

  • Value for Money
    3.6 (133)
  • Transparency
    3.4 (126)
  • Customer Service
    3.7 (131)
  • Claim Resolution Time
    • <1 week (75)
    • 1-2 weeks (12)
    • 2-4 weeks (8)
    • 1-2 months (4)
    • 3+ months (1)
  • Claim ApprovedYes (78) · No (22)
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Andy Pandy

Andy PandyCentral Highlands and Goldfields, VIC

  • 2 reviews

Shocking didn't cover me at all

published

Got a car back in 2019 part of my loan was integrity car had my car only a few weeks timing belt needed doing and sun roof wouldn't open wouldn't help me at all all up cost me 2000 to fix myself wouldn't recommend to anybody

Value for Money
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Mitch

MitchGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Genuinely really pleasantly surprised again

published

My mechanic assures me extended warranty contracts are generally not worth the paper they're printed on.

So far my 2013 Audi A5 has had quite 2 major issues which would've cost me an arm and a leg. It wasn't difficult at all to organise this with Integrity, and they called to tell me they'd organised it with my mechanic. No real grief or back-and-forth or anything.

Would recommend, they're the real deal.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Mitch,
We are glad to see you had a great experience with our staff and the process of making a claim, I will be sure to pass on the positive feedback to our claims department. Have a lovely day.
Nicole.

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Greg Lange

Greg LangeMetropolitan Adelaide, SA

Excellent service

published

First time purchaser with extended warranty company, must say I had a flawless experience when claiming for a replacement fuel pump, I had to get my car towed to a repairer, who contacted Integrity re claiming repairs, myself and the repairer were contacted without delay and claim approved within 24 hours.. Excellent service

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Greg,
I am happy to hear your experience was smooth and flawless, we are delighted to hear we could assist you in your claim and make it stress free experience for you.
Nicole.

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Charles

CharlesMetropolitan Adelaide, SA

STEER CLEAR!!!

published
Value for Money
Transparency
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2 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Charles,
I would like to look into this further for you however cannot identify you in our system. I've sent you a direct message, could you please respond with your warranty number.
Thank you
David

Charles
Charles
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Ian Perry

Ian PerrySouth West, WA

  • 2 reviews
  • 1 like

Starter Motor problem

published

The starter motor needed replacing on my 2005 Pajero. The only one available was a genuine Mitsubishi one costing $1500! As I was happy to just get my car fixed, Integrity found a second-hand one costing a fifth of the price. Happy days!

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ian,
Thank you for your feedback. We are glad we could find you a suitable working part for your car and get you back driving your car.
Anna

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Owjan

OwjanSydney, NSW

Excellent work

published

I have bought a used car from a dealer and also purchased an extended warranty, recently had a mechanical problem with gearbox, took it to the mechanic and he got approved for doing the repair work. Integrity had a professional approach to my problem and I am lucky that I had this extended warranty.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Owjan,
Thank you for your feedback, I am delighted to hear we were able to resolve your mechanical issues promptly and with exceptional customer service. Have a lovely day and safe travels.
Anna

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The reviewer stated that an incentive was offered for this review

Great coverage

published

I purchased Endurance coverage 3 years ago and good thing I did; the car was a bit of a lemon! I've had to process 3 claims over the course of 3 years and everything has been covered without a hitch.

The only trouble I've had was communicating with the support team, I've had to resend the same service invoice several times. A minor issue in the grand scheme of things, but did make for a few stressful calls.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you for your feedback we are glad to hear that we have been able to help you through all of your claims over the years.
Anna.

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Tom

TomGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Handy service

published

Usually provide a good service, has definitely saved me money on repairs however they do sometimes opt to repair with second hand parts even when new parts are within the covered price range.

Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeYes
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Tom, thank you for your feedback, it's nice to hear that we've been able to save you money
Anna

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Money grab

published

Please be aware of the hidden agendas these companies have. The are quick to take your money and very slow when something goes wrong. I got legal advise and was able to get a full refund, and yet that was still a lengthy process.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Pele,
I would like to look into this further for you however cannot identify you in our system. I've sent you a direct message, could you please respond with your warranty number.
Thank you
David

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The reviewer stated that an incentive was offered for this review

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KDavis

KDavisSydney, NSW

Only pay for used parts for used car and you could be out of pocket

published
Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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Awesome!

published

Our car had trouble starting, we contacted integrity who gave us the details of 2 mechanics to choose from within a few kms from our home. Within two days we had our car back and all paperwork was taken care of for us.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Barbara,
Thank you for sharing the details of your positive experience. It is great to hear you were back on the road quickly.
Anna

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Blayne

Blayne Murray Mallee, SA

Already got my money’s worth

published

Turbo blew up claim process very fast approval fast that the new turbo took to get from Melbourne to Adelaide. Would recommend it to any one buying second hand car

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Blayne,
We are so grateful to have help with your process and that the claim was done as fast for you.
thanks for your review
Nicole

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Adam

AdamEast Maitland

  • 2 reviews

Value for money Warranty

published

Policy is of good value. Friendly and helpful staff. Long wait periods on phone and no contact on weekends which can be difficult trying to resolve problems and make a claim. Would pay to have roadside assistance with this warranty insurance.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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Tork

TorkSouth East Queensland, QLD

Shameful!!

published
Value for Money
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1 comment
Tork
Tork
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Glad I had integrity! Couldn’t be more grateful!

published

The policy setup was easy and done by the car dealership. Integrity was quick to approve my claim and paid out a majority portion of the cost of repair. I’m glad that I had bought the cover as it really helped me out of tight spot.

Value for Money
Insurance TypeComprehensive
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Cole v.

Cole v.South East Queensland, QLD

  • 2 reviews

Great service

published

Good value for money, prompt service and response time when I needed my injectors tested and replaced, Integrity came to the table and covered replacement parts along with all Labor and testing.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Cole V.
We are happy that you have had this experience and thank you for sharing your review.
Nicole

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Ricky

RickyFar North Queensland, QLD

  • 2 reviews
  • 1 like

Major engine issue

published

My mazda cx7 engine was making a horrible noise, so I contacted integrity extended warranty and got a answer within hours that they will help to fix my engine ,,Best service ever thank you so much

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ricky.
Thanks for your review, we are glad we were able to assist in those times of need.
Nicole

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Justin

Justin

  • 2 reviews
  • 2 likes

Perfect extended warranty

published

Great value. And excellent service. The team were quick to get us back in the road with minimal fuss. Good contact and fast response. I would recommend this service when buying a vehicle

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Justin,
Thanks for your kind words we are happy to here you would recommend us that is amazing.
All the best Nicole

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Cin

Cin Perth, WA

So far so good

published

So far very efficient with their service, and have looked after my car/expenses well when I have needed them. I have not yet needed road side assist but it’s good knowing I have some now incase it is needed.

Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeYes
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Cin, our claims team strive to be as efficient as possible so it's great to hear this feedback. I'll make sure I pass it on.
Nicole

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Narelle

Narelle Perth, WA

Fantastic Customer Service

published

Gearbox went on my Mitsubishi Triton, they were very responsive with the approval, only took a few days to approve my claim. I would definitely recommend to anyone purchasing a vehicle.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Narelle, we appreciate your nice feedback and recommendation, thanks.
Nicole

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Integrity Extended Warranties Endurance Warranty

Details

Compare both Integrity Extended Warranties
CategoryCar Insurance
Coverage TypeMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car Care
Legal Liability Cover Not Included
Roadside Assistance Included
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $100 per day, up to 7 days in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 in the event your vehicle breaks down more than 100 km from home
Towing Costs Not Applicable
Hire Car after a No Fault Accident

Not Applicable

Essential / Emergency RepairsNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Not Applicable

Lock and Key ReplacementNot Applicable
Transit Cover Not Applicable
Trailer & Caravan CoverNot Applicable
Child Safety Seats and PramsNot Applicable
New-for-old Car Replacement

Not Applicable

Personal Property CoverNot Applicable
Uninsured Motorist Benefit Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot Applicable
FireNot Applicable
CollisionNot Applicable
Natural EventsNot Applicable
Theft or Attempted TheftNot Applicable
ManualDownload manual
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