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Integrity Extended Warranties Endurance Warranty

Integrity Extended Warranties Endurance Warranty (page 3 of 4)

3.3 from 76 reviews · View Statistics

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Reviews

3.3

76 reviews
5
(36)
4
(8)
3
(3)
2
(1)
1
(28)
  • Value for Money
    3.3 (64)
  • Transparency
    3.2 (61)
  • Customer Service
    3.4 (64)
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Mark

MarkGippsland, VIC

  • 2 reviews
  • 1 like

Helpful Staff

published

Recently bought a second hand car. The dealer included an Integrity Warranty at no cost to me.. He wasn't quite sure about some of the terms. Called Integrity and the staff were really helpful. Answered my questions and can see that it could be of benefit to me in the future.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Anon

AnonGreater Melbourne (Metropolitan), VIC

Please do yourself a favour and avoid this company.

published
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Timely service

published

The staff very friendly and helpful with my questions. I had several questions about the extent of my coverage and the staff took the time to answer my inquiries quickly.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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Vivek K.

Vivek K.Sydney, NSW

Good overall experience. Worth considering for a used car extended warranty

published
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Dear Vivek,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback.
Kind Regards
ICC Customer Support

Very uninformative. You don’t get your money’s worth for the cover you purchased.

published

I made a claim nearly 2 weeks ago to get my gearbox fixed on a 2011 Ford Ranger. Which I have the “Plan C” which covers $3000 for the gearbox.

The quote is for $4100 and I rang up today to follow up with the claim as nether myself or the workshop have heard back.

In which I get told that the claim was approved on Wednesday 10th and they are only going to pay out $1200. Which I don’t understand why that is.

When I asked the lady why didn’t we get notified on the approval. She said it wasn’t her place to inform me as it wasn’t her department.

I have had to hire a car to get to and from work. Which it states that they claim upto $500. But what’s the chance of the full amount being paid out.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Perry Millios

Perry MilliosSouth East Queensland, QLD

Absolute thieves

published

I had lodged a claim for motor and Turbo.
Both claims upto the value of $3000 on my insurance.
It took over a month to get back to me and they refused all claims as it was a part in the turbo that caused the full damages. This constitutes the Turbo as per my warranty.
Total waste of money and their company should be investigated for fraud in my case.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Alaa H.

Alaa H.Sydney, NSW

Guessing prices

published

Needed a Mercedes Alternator replaced and was offered a $308 only, with 3 months warranty which is until the end of my warranty.
The cost of refurbishing my old Alternator was $480.
Had to contact the mechanic and get another quote for a Mercedes brand new Alternator and was quoted $1800.
Second hand Alternator was almost $900.
The warranty team just put a number from their head without even checking prices in the market.
Will never renew my warranty as its not worth it.

2 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Alaa H.
Alaa H.

Thank you Mark for the phone call

Stephane

StephaneSydney, NSW

Excellent Customer Service

published

I strongly recommend this insurance. I was genuinely impressed by the efficiency and general quality of the customer service which was delivered when my car broke down. Great communication and quick response time.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Simon Hulme

Simon HulmeSouth East Queensland, QLD

Unable to transfer warranty to new buyer due to non-communicated service frequency

published
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Lolita

LolitaCanberra Central 2601, ACT

Amazing company and staff

published

- Call was handled quickly and solution given
- very fast and accurate feedback
- very happy to continue with this reliable insurance
- the value of this policy was valuable
- my claim was resolved instantly , which is an amazing relief

1 comment
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ICC CSIntegrity Extended Warranties
Jan T

Jan TSouth East Queensland, QLD

Finally - a warranty that actual works

published

Having bought a pretty old car as a run around for the kids when they were over from the UK we bought the Warranty just in case things started to go wrong. Always thought Warranties were a waste of money. BUT having had an issue with the drivers side door. It wouldn't work. We went through to Integrity . They suggested garages that would be open. We went to a local garage. They assessed the issue and contacted Integrity direct. Car booked in. Window fixed. So easy. Nothing extra to pay. Can definitely recommend this company. One week from start to finish.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

My car has diagnosed that water pump need a replacement. And they help me to solved the problem nicely and quickly.

published

I got this car from a car insurance and it comes with the car warranty. Nice and easy!
It takes just one day to solved problem for me. Unlike other car warranty companies.
I have been with this warranty company for over 6 months now.
I haven’t tried any roadside assistance from this insurance company.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Lin,
Thank you for sharing your claims experiences, our team members appreciate your feedback on the claims process and approved repairers service.
Kind Regards
ICC Customer Support

Franka Murphy

Franka MurphyGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Amazing company Amazing Staff

published

These people were so good and friendly stress free process and very quick to get my vehicle repaired with absolutly no drama or problems whats so ever
Thank you so much the Team at Integrity

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Jodie Macrae

Jodie MacraeSydney, NSW

Car Repairs and good value .

published

Hi
Very Friendly staff and fast approval so that I can have my car back on the road with in the week .
I highly recommended this company .
Value for money
Thank you .

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Carly Jayne

Carly JayneGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

It has been a lifesaver having the endurance insuperable.

published

I have been with endurance for 10 months. I lodged a claim and it was done within the week. Was taken to my mechanic and fixed within the next couple of days. I’m very impressed.

2 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Carly Jayne,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback.
Kind Regards
ICC Customer Support

Carly Jayne
Carly Jayne

No worries. Keep up the good work and great customer service.

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Colin

ColinSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Just excellent really.

published

I bought the Endurance warranty in April 2019. The terms booklet is VERY clear and VERY understandable. The warranty high-end on price, but the coverage is extensive, so it then depends on claim fairness.
I made a claim yesterday. Within a few hours it was approved. The young ladies on Integrity's admin lines were lovely. As soon as they received the info they took over and contacted the repairer. Job done in less than one day, and back driving.

2 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Colin
Colin

All good.

Good value

published

I have (unfortunately) had to lodge 3 separate claims with my warranty but each time the process has been very simple and smooth and approved in a reasonable timeframe.
Thank you

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Good Afternoon Harps,
Thank you for sharing your claims experience. We are very happy we could work with you to achieve a great outcome and promptly approve your claim.
Kind Regards
ICC Customer Support

Faith restored!

published

Mishandled Claim - Will be reporting to BBB & FCC. Will also dispute. Make sure you have a magnifying glass while reading their contract!

Purchased car 3 months ago - starter motor gone!

Service every 10000 kms so we never have to deal with you should be their company name!
*Shaking my head*

J.Anderson

3 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Anderson
Anderson

Would personally like to thank Mark from Integrity for his efforts - reviewed claim and approved a reimbursement - OUTSTANDING result many thanks to you mark.

Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Satheesh A.

Satheesh A.Greater Melbourne (Inner), VIC

Excellent customer service and hassle free claims

published

All my vehicles warranty are from Integrity and never had any problems with the claims. we have been with them for over an year and looking forward to be with for longer.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Satheesh,
Thank you for your feedback, We are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback.
Kind Regards
ICC Customer Support

Not what you pay for!

published

So got car 2 weeks ago got the mid range plan. Air conditioning compressor had a crack in it. Endurance approved the claim for 550 95 for a compressor bad

2 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Allanor
Allanor

Thank you for the reply. Not sure why only 550 was qouted for the total bill. As you clearly marked my plan for ac problems being 750 including labour. Not sure if my window is fixed either.

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