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Integrity Extended Warranties

Integrity Extended Warranties (page 2 of 19)

Endurance, Absolute
3.9 from 372 reviews · View Statistics

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Reviews

  • Value for Money
    3.9 (315)
  • Transparency
    3.8 (306)
  • Customer Service
    4.0 (318)
  • Claim Resolution Time
    • <1 week (173)
    • 1-2 weeks (36)
    • 2-4 weeks (15)
    • 1-2 months (6)
    • 3+ months (6)
  • Claim ApprovedYes (202) · No (34)
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Daniel

DanielSydney, NSW

Overall experience was ok

published

Overall experience was ok in the end. My quote was approved for level one maximum cover up to $2000 when I had lever two cover up to $5000 and my quote was for $4700. In the end after contacting iwarranty to dispute this they accepted my claim at level two for only $3700. This included aftermarket part and labour but if I wanted a genuine part i had to cover the difference.

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Angela

AngelaHunter Region, NSW

Above and beyond!

published

My compressor went in my air conditioner in my car. After a few calls a woman went above and beyond to get me all the information and get the claims sorted as soon as possible! I am so grateful for that woman and the service provided by this company’ thank you

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Angela,
I will pass along your feedback to ensure the agent hears your lovely words.
Thank you Nicole

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Ricky

RickyFar North Queensland, QLD

  • 2 reviews
  • 1 like

Major engine issue

published

My mazda cx7 engine was making a horrible noise, so I contacted integrity extended warranty and got a answer within hours that they will help to fix my engine ,,Best service ever thank you so much

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ricky.
Thanks for your review, we are glad we were able to assist in those times of need.
Nicole

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Coolrage76

Coolrage76Perth, WA

Considerate Service

published

I was assisted with great flexibility and consideration on my claim...
Truly the kind of service everyone needs when it comes to extended warranty on cars...
The policy is certainly well worth getting.
Certainly will use them in future purchases

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Coolrage76
Your review is just AMAZING we thank you for your kind word and are so glad we gave your that level of experience.
Nicole

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Justin

Justin

  • 2 reviews
  • 2 likes

Perfect extended warranty

published

Great value. And excellent service. The team were quick to get us back in the road with minimal fuss. Good contact and fast response. I would recommend this service when buying a vehicle

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Justin,
Thanks for your kind words we are happy to here you would recommend us that is amazing.
All the best Nicole

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John C

John CGippsland, VIC

  • 2 reviews
  • 1 like

Second Time Round – just as easy as the first

published

Very happy with my warranty service from Integrity. My car had to go back in for a second time unfortunately and this time around was as easy as the first. Thankyou!

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Wynand

WynandPerth, WA

I had good service!

published

I had a noise on the engine of my Pajero. I took it for a initial assessment to a specialist. They suggested the problem was with the injectors. I contacted Integrity regarding the problem and they initially authorized the mechanic to do a report. When they received the report they accessed the claim and instructed the mechanic to fix it. Integrity paid mechanic according to the schedule and I pay the difference.

I liked the service. Communication was not always there and I did not receive the emails regarding approval but we did talk a lot on the phone.

Thank you Integrity!
Wynand

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Wynand, I'm glad we were able to assist you. I've also passed on your feedback regarding the communication. Thanks for taking the time to provide this.
Nicole

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Cin

Cin Perth, WA

So far so good

published

So far very efficient with their service, and have looked after my car/expenses well when I have needed them. I have not yet needed road side assist but it’s good knowing I have some now incase it is needed.

Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeYes
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Cin, our claims team strive to be as efficient as possible so it's great to hear this feedback. I'll make sure I pass it on.
Nicole

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Narelle

Narelle Perth, WA

Fantastic Customer Service

published

Gearbox went on my Mitsubishi Triton, they were very responsive with the approval, only took a few days to approve my claim. I would definitely recommend to anyone purchasing a vehicle.

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Narelle, we appreciate your nice feedback and recommendation, thanks.
Nicole

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Jasmine

JasmineSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Scams

published
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Admire their service for my gear loss

published

Yes, whether it took little bit long to process but I am satisfied..
My problem is solved a bit. Thank you
I am with this insurance company since 2 months. Yes I need road side assistance and they have promised me to give 6 months free roadside assistance which was great news.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Aashis, great to hear your problem was solved. Thank you for your feedback
Nicole

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Megan

Megan Wide Bay-Burnett, QLD

Claim

published

It took about three weeks for the claim to be finalised it was very stressful as they wouldn’t tell me what was wrong with the paper work ect. They were all nice

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Megan, I've passed on your feedback to our team to help improve our service. Thank you for taking the time to provide.
Nicole

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Lydia wass

Lydia wassFar North Queensland, QLD

Absolutely would recommend these guys.

published

I got this insurance when I purchased my vehicle In Cairns. 1 year later I have had a slight issue. With just one call to Integrity and a couple brief questions. The lady I spoke too was amazing she sent me through too thier mechanic, asked for some proof of service and the next day I have been approved. My vehicle is on the way to being fixed. Saves you having insurance.
Thanks guys

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Lydia, glad to hear you had such a nice and easy experience. Thank you for your feedback
Nicole

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Alex

AlexMetropolitan Adelaide, SA

The name is an oxymoron to the service they provide

published

Denied my warranty on a technicality - purpose of their business is to screw people over - not to help them in a time of need.

Their warranties are not worth the paper they're written on. Malicious company - don't bother.

Incentivised ReviewNo
Insurance TypeComprehensive
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Katrina

Katrina Wheatbelt, WA

Great service.

published

Value for money. Already saved me money with this recent claim. Recommended to anyone purchasing a second hand car. Great customer service and happy to deal with again if the car needs further work on it

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Katrina, we are glad that the warranty was able to help you in time of need. Thanks for the feedback
Anna

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Sharon

SharonQueensland

Helpful Assistance

published

Our policy was organised by the vehicle dealership on our behalf 2 years ago. Although the cover is limited any monetary assistance with repairs is very much appreciated when we are on a limited budget. Integrity staff have been most helpful processing my claim. Highly recommended.

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Sharon, thank you for your feedback and I'm glad we were able to help
David

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do not use intergrity! Check the warranty company before taking warranty out

published

Had a waterpump failure after four months of owning a vehicle, because the part needing replaced had a pulley attached and they “don’t cover pulleys” they wouldn’t cover any of the cost to replace or repair the vehicle, I have only had the vehicle for 4 months, paid 3.5k for warranty and repairs are coming to almost 2k, this warranty is a scam.

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Luke, it's disappointing to hear that you did not have a great experience. We are currently looking further into your matter and will contact you today
Anna

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Colin Phillis

Colin PhillisWheatbelt, WA

It is very comforting to know I have this cover

published

Had the cover for almost 12 months and have just made my first claim. The process. Went very well. The integrity staff were professional and easy to deal with. So far so good.

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thanks Colin, its great to hear it all went smoothly for you.
David

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Kerry Mann

Kerry MannSydney, NSW

Easy as, but there was a catch...

published

My claim began as a single claim and this was processed quickly and without fuss.

During the servicing work to rectify the failed component, another component was found to be beyond repair. Because of the urgent requirement to get the car back on the road I advised the mechanic to proceed. I followed up with a request for second claim via email that evening due to difficulty reaching Integrity via phone.

Technically, this was an unauthorised repair and I wear the cost. However, I am disappointed that a simple call to the mechanic to verify the requirement wasn't made by Integrity to validate my claim. Could have been 5/5.

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Kerry for providing your feedback. I've passed on your comments to our Claims Manager which will help us continue to improve our service.
David

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Mell N.

Mell N.Sydney, NSW

Awesome!!!

published

Fast, reliable and also very prompt. I would so definitely recommend to everyone as it's been an easy experience. Was very happy with the service I received so thank you

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Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Mell, it was our pleasure to help you out with your claim.
David

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Page 2 of 19
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Questions & Answers

Tally

Tallyasked

Integrity Extended Warranties

Hi do u cover throttle position sensor I'm covered under extended warranty.

No answers
Pauline D.

Pauline D.asked

Integrity Extended Warranties

Can anyone recommend a good mechanic (in Perth SOR) to get our Triton serviced who is also an authorized repairer?

1 answer
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Pauline,
Our claims department will be able to give you the most help here.
They can be reached on 1800 357 227.
Kind Regards,
Anna.

Greg

Gregasked

Integrity Extended Warranties

Just bought this warranty that covers an an additional 5 years of maximum market value of the selling price of the car. Is there a cooling period to cancel it after signing on the contract paper of the agreement to buy the car with the integrity insurance

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Integrity Extended Warranties

Details

Compare both Integrity Extended Warranties
CategoryCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended WarrantyMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car CareIntegrity Car Care
Legal Liability Cover Not IncludedNot Included
Roadside Assistance IncludedIncluded
Reduced or Zero Excess Windscreen CoverNot OfferedNot Offered
Choice of RepairerAllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $100 per day in the event your vehicle breaks down

Included up to $100 per day, up to 7 days in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 per day in the event your vehicle breaks downIncluded up to $150 in the event your vehicle breaks down more than 100 km from home
Towing Costs Not ApplicableNot Applicable
Hire Car after a No Fault Accident

Not Applicable

Not Applicable

Essential / Emergency RepairsNot ApplicableNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Not Applicable

Not Applicable

Lock and Key ReplacementNot ApplicableNot Applicable
Transit Cover Not ApplicableNot Applicable
Trailer & Caravan CoverNot ApplicableNot Applicable
Child Safety Seats and PramsNot ApplicableNot Applicable
New-for-old Car Replacement

Not Applicable

Not Applicable

Personal Property CoverNot ApplicableNot Applicable
Uninsured Motorist Benefit Not ApplicableNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableNot Applicable
FireNot ApplicableNot Applicable
CollisionNot ApplicableNot Applicable
Natural EventsNot ApplicableNot Applicable
Theft or Attempted TheftNot ApplicableNot Applicable
ManualDownload manualDownload manual
Compare both Integrity Extended Warranties

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