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Integrity Extended Warranties

Integrity Extended Warranties (page 3 of 19)

Endurance, Absolute
3.9 from 373 reviews · View Statistics

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Reviews

  • Value for Money
    3.9 (316)
  • Transparency
    3.7 (307)
  • Customer Service
    4.0 (319)
  • Claim Resolution Time
    • <1 week (173)
    • 1-2 weeks (36)
    • 2-4 weeks (16)
    • 1-2 months (6)
    • 3+ months (6)
  • Claim ApprovedYes (203) · No (34)
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Mell N.

Mell N.Sydney, NSW

Awesome!!!

published

Fast, reliable and also very prompt. I would so definitely recommend to everyone as it's been an easy experience. Was very happy with the service I received so thank you

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Mell, it was our pleasure to help you out with your claim.
David

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Robyn Plowman

Robyn PlowmanRichmond-Tweed, NSW

  • 2 reviews
  • 2 likes

Great Support

published

Person on phone was very clear with instructions on how to proceed with our warranty claim and it was actually much simpler than we thought.
Process took about 1-2 weeks which we were happy with- we have been with Integrity for just over 12 months now.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thanks Robyn, we are happy to hear that the process was simple for you. We appreciate you taking the time to leave the feedback
David

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Great Service and a Positive Attitude!

published

Quick reply times, customer satisfaction, great communication and all questions answered. Had some difficulty with choosing the right mechanic for the repairs and they found the perfect one in a short amount of time.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Byron for your nice words, we value our mechanical partners who do a great job.
David

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Steve D.

Steve D.Perth, WA

Best Ever

published

I have been with Integrity for almost 3 years. Very easy to set up - the dealer did all the work!
I have made about 5 claims during this time, and all claims were handled in a quick and professional manner. If not for Integrity, I would now be suffering financial hardship due to the expensive nature of the repairs. I will definitely have Integrity insurance with my next car. 5 Stars!

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Steve,
We are glad to of been there for you during these unfortunate incidents. Thank you for your feedback
Anna

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Ryan.O

Ryan.OSouth-Eastern Region, NSW

Life saver!

published

So glad I have this warranty, tough times and can't afford to have my car off the road or pay for repairs myself. Claim was approve and car back in the road in 24 hours. The staff were all super helpful.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ryan, I've passed on your kind words to our team
Thanks
Anna

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Tammie

TammieFar North Queensland, QLD

This is perfect you guys are wonderful

published

You guys were wonderful and was very helpful thank you I appreciate the help you guys have given me thank you so much at least I know that I can rely on you guys for next time thanks once again

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Tammie for your lovely feedback
Anna

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Kathy

Kathy

  • 2 reviews
  • 1 like

Relieved l had the Platinum coverage.

published

My BMW Z4 had a fuel pump failure under warranty. After talking to almost all of their staff numerous times l found them courteous & polite. Problem solved. Such nice people.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Kathy, We love our claims team and we appreciate you calling them out.
Anna

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Fast and true to their policies.

published

Made a claim and after sending in proof of service documents, the claim was successful in 24 hours. Great warranty for first cars or old second hand cars. would recommend.
104899

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thanks Ethan for the feedback, I'll be sure to pass onto our team
Anna

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Hannah

HannahPeel, WA

Great product!

published

Lodged a claim following a faulty alternator. The claim process was quick and easy and after the mechanic had assessed the problem, I got the go - ahead within 24 hours. Great service!

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Hannah, it sounds like our team and the mechanic worked efficiently to get you back on the road quickly. Thanks for the feedback.
David

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shanjan

shanjanGreater Melbourne (Metropolitan), VIC

Skeptical at First, Proved Wrong

published

I had an issue with the cooling fan of my Jaguar XF. I had purchased this extended warranty 2 years back when I purchased the car. I thought like most other companies, they would find some loopholes to not process my claim. But to my surprise It was processed pretty fast. Would definitely recommend.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Shanjan, its great that your first experience was a good one with us and that your Jag is back on the road
David

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Summer

SummerFar North Queensland, QLD

Excellent customer service. Professional, friendly and prompt.

published

So glad we opted to cover our BMW for 5 yrs with Integrity Warranty. We purchased the car 6 months ago and have just had our alternator replaced using our warranty. We couldn't fault the whole process with Integrity. Super fast approval. We had our car back within 2 days of approval. Excellent customer service from the Integrity team. They were friendly and helpful throughout. It was totally hassle free. Wouldn't hesitate to recommend Integrity.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Summer, thank you for your nice words. We are pleased that you had a hassle free experience.
David

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Andy R.

Andy R.Perth

  • 5 reviews
  • 4 likes

Waste of money - totally unreasonable.

published

Purchased a second hand i30 and an Integrity warranty. After a year found that the car had developed an engine knock and needed a new engine. not the dealer's fault, not our fault, an internal engine failure. Integrity denied the claim as the car hadn't been serviced sufficiently before our purchase, we needed the dealership manager to intervene on our behalf, finally got a good result, a new engine. The car had a 100 point safety check prior to sale and was fit for purpose when sold, what the hell is an extended warranty for if it doesn't cover issues post sale?

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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Antony2525

Antony2525Sydney, NSW

  • 2 reviews
  • 1 like

Deny cover engine part failure

published
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Antony,
Thanks for speaking with us and allowing us the opportunity to look into this for you, our team will be in contact again as soon as possible.
Kind Regards,
Anna.

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Ken boxall

Ken boxallMurray Region, NSW

Follow up on existing post ie integrity car care

published

After a couple of days young lady by the name if [Name Removed] chased up my warranty claim n had a satisfactory result the young lady in question went above n beyond true customer service at its best thanks [Name Removed] great great work on behalf of integrity

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ken,
Thanks so much for your review, we are glad that you were able to have one of our team be able to work with you to achieve a good outcome.
Kind Regards,
Anna.

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Courtney

CourtneySydney, NSW

Best people to talk to, they were amazing at handling my service

published

Best people to talk to, they were amazing at handling my service, my policy was a good value, it has only taken about a week to get my claim approved

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Courtney,
Thank you for your feedback, we are very happy you found value in our product and services. We are also happy to see we were able to assist you with your claim.
Kind Regards
Nicole

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Riani

RianiSydney, NSW

Easy Stress Free Claims Process

published

Clear communication on what was needed from us (documentation/ invoices)
Courtesy calls to update us on what was going on
After claim was approved, the repairer advised us the vehicle will be ready in 48 hours.

Absolute breeze to deal with.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Riani,
Thank you for leaving us a review, we are glad to hear that your claims experience was a breeze!
Kind Regards,
Nicole.

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Slim

SlimPerth, WA

Good value

published

Bought the vehicle Oct 2020, had fuel sensor issue , took a bit of to & fro between mechanic and integrity but it got sorted for repair, on repair it was identified Oil Cooler was faulty, Mechanic made call to Integrity and issue sorted quickly and efficiently. Would recommend extended warranty to anybody.

1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Slim, good news that the fault was able to be identified and fixed. Thank you for your feedback
David

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Ali S.

Ali S.Perth, WA

  • 2 reviews
  • 1 like

Smooth Claim Approval on extended warranty

published
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ali, We are glad that the warranty was able to help you with your BMW. We appreciate your honest feedback which will help us continue to improve our customer service.
David

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Would Give Zero Stars If I Could!

published

Still going back and forth...the people in your call centre do not know what they are talking about...clearly given a script to follow I would assume?
We were without our car for 3 weeks because our amazing extended warranty covered practically nothing. Even when the policy states that it did, they still wriggled their way out of it.
No one replies to you...they ignore your emails or when they do reply, they are snarky.
Would avoid an extended warranty with Integrity at all costs...so not worth the toll it takes on your mental health.

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Peter1969

Peter1969South East Queensland, QLD

  • 2 reviews
  • 4 likes

Definitely not good . Modern day non service. Loop holes fine print and generally annoying.

published
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Peter, we are looking into your feedback and will be in contact today
David

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Page 3 of 19
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Questions & Answers

Tally

Tallyasked

Integrity Extended Warranties

Hi do u cover throttle position sensor I'm covered under extended warranty.

No answers
Pauline D.

Pauline D.asked

Integrity Extended Warranties

Can anyone recommend a good mechanic (in Perth SOR) to get our Triton serviced who is also an authorized repairer?

1 answer
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Pauline,
Our claims department will be able to give you the most help here.
They can be reached on 1800 357 227.
Kind Regards,
Anna.

Greg

Gregasked

Integrity Extended Warranties

Just bought this warranty that covers an an additional 5 years of maximum market value of the selling price of the car. Is there a cooling period to cancel it after signing on the contract paper of the agreement to buy the car with the integrity insurance

No answers
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Get an answer from our members and Integrity Extended Warranties representatives

Integrity Extended Warranties

Details

Compare both Integrity Extended Warranties
CategoryCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended WarrantyMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car CareIntegrity Car Care
Legal Liability Cover Not IncludedNot Included
Roadside Assistance IncludedIncluded
Reduced or Zero Excess Windscreen CoverNot OfferedNot Offered
Choice of RepairerAllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $100 per day in the event your vehicle breaks down

Included up to $100 per day, up to 7 days in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 per day in the event your vehicle breaks downIncluded up to $150 in the event your vehicle breaks down more than 100 km from home
Towing Costs Not ApplicableNot Applicable
Hire Car after a No Fault Accident

Not Applicable

Not Applicable

Essential / Emergency RepairsNot ApplicableNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Not Applicable

Not Applicable

Lock and Key ReplacementNot ApplicableNot Applicable
Transit Cover Not ApplicableNot Applicable
Trailer & Caravan CoverNot ApplicableNot Applicable
Child Safety Seats and PramsNot ApplicableNot Applicable
New-for-old Car Replacement

Not Applicable

Not Applicable

Personal Property CoverNot ApplicableNot Applicable
Uninsured Motorist Benefit Not ApplicableNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableNot Applicable
FireNot ApplicableNot Applicable
CollisionNot ApplicableNot Applicable
Natural EventsNot ApplicableNot Applicable
Theft or Attempted TheftNot ApplicableNot Applicable
ManualDownload manualDownload manual
Compare both Integrity Extended Warranties

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