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Integrity Extended Warranties

Integrity Extended Warranties

Endurance, Absolute
3.9 from 371 reviews · View Statistics

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Reviews

  • Value for Money
    1.1 (66)
  • Transparency
    1.1 (66)
  • Customer Service
    1.2 (66)
  • Claim Resolution Time
    • <1 week (13)
    • 1-2 weeks (8)
    • 2-4 weeks (7)
    • 1-2 months (4)
    • 3+ months (6)
  • Claim ApprovedYes (9) · No (32)
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Tony C.

Tony C.

  • 2 reviews
  • 1 like

Terrible to deal with

published
Value for Money
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3 comments
Tony C.
Tony C.
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Tony C.
Tony C.
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Timing Chain replacement not covered - wording in policy misleading

published

Subaru said our timing chains needed to be replaced. We called Integrity to double check this would be covered under our policy and were told it would be, just needed to have a quote done and sent to Integrity for approval. Found out today our claim was rejected under grounds that the fault is normal ‘wear and tear’. We were under the impression the Subaru timing chains are designed to last the life of the engine. We only bought the car (and warranty) 7 months ago and have already replaced the clutch & DPF at our expense - we were understanding of this. However, very shocked and disappointed with Integrity’s decision today. Definitely won’t be recommending anyone purchase this warranty in the future.

Transparency
Incentivised ReviewNo
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Tork

TorkSouth East Queensland, QLD

Shameful!!

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1 comment
Tork
Tork
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Jasmine

JasmineSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Scams

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Alex

AlexMetropolitan Adelaide, SA

The name is an oxymoron to the service they provide

published

Denied my warranty on a technicality - purpose of their business is to screw people over - not to help them in a time of need.

Their warranties are not worth the paper they're written on. Malicious company - don't bother.

Incentivised ReviewNo
Insurance TypeComprehensive
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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do not use intergrity! Check the warranty company before taking warranty out

published

Had a waterpump failure after four months of owning a vehicle, because the part needing replaced had a pulley attached and they “don’t cover pulleys” they wouldn’t cover any of the cost to replace or repair the vehicle, I have only had the vehicle for 4 months, paid 3.5k for warranty and repairs are coming to almost 2k, this warranty is a scam.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Luke, it's disappointing to hear that you did not have a great experience. We are currently looking further into your matter and will contact you today
Anna

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Andy R.

Andy R.Perth

  • 5 reviews
  • 4 likes

Waste of money - totally unreasonable.

published

Purchased a second hand i30 and an Integrity warranty. After a year found that the car had developed an engine knock and needed a new engine. not the dealer's fault, not our fault, an internal engine failure. Integrity denied the claim as the car hadn't been serviced sufficiently before our purchase, we needed the dealership manager to intervene on our behalf, finally got a good result, a new engine. The car had a 100 point safety check prior to sale and was fit for purpose when sold, what the hell is an extended warranty for if it doesn't cover issues post sale?

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1 comment
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Antony2525

Antony2525Sydney, NSW

  • 2 reviews
  • 1 like

Deny cover engine part failure

published
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Antony,
Thanks for speaking with us and allowing us the opportunity to look into this for you, our team will be in contact again as soon as possible.
Kind Regards,
Anna.

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Would Give Zero Stars If I Could!

published

Still going back and forth...the people in your call centre do not know what they are talking about...clearly given a script to follow I would assume?
We were without our car for 3 weeks because our amazing extended warranty covered practically nothing. Even when the policy states that it did, they still wriggled their way out of it.
No one replies to you...they ignore your emails or when they do reply, they are snarky.
Would avoid an extended warranty with Integrity at all costs...so not worth the toll it takes on your mental health.

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Ethan

EthanSouth East Queensland, QLD

Rorted

published

Paid over $8000 for a car through a dealer, purchased extended warranty. 18 months later, no car. Warranty wouldn’t pay first claim after 5 weeks saying parts wasn’t covered. 18 months later oil has engine filings in it, need replacement engine. $5600 later. Refuse to cover because I only did the manufacturers service, not the six months service. Do it get ex warranty they are not with it.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ethan, '
Thank you for sharing your feedback, we apologise for the frustrations you have experienced during your claim. Could you please message us your full name, warranty contract number and best contact details.
Kind Regards,
Anna.

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Would rate 0 if possible.

published

I’ve made 3 claims in the past year, and all three were declined and dismissed almost immediately, costing me almost more in repairs than I paid for the car. Would never use again. Pointless.

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Adrian Hunt

Adrian HuntGreater Melbourne (Inner), VIC

Disgusting Service

published

They should be ashamed to call themselves Integrity Car Care when they have no integrity at all. I bought a car that the previous owner paid about $7,000 for 12 months warranty & still had 9 months remaining. I called up after a couple of months (still 5 months remaining) only to be told because I didn’t do it within 7 days they’ve cancelled it. Apparently it’s in their fine print.

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If I could give zero stars I would

published

Had a service on my car and was advised by my mechanic that the radiator was leaking and advised to have it replaced. Contacted Integrity re this. After providing all the required documentation was in formed by them that a radiator is not covered under this policy (even though policy clearly staes that it is).
They informed me that it was "fair ware & tear" !!!!
What a waste of money this policy is. Buyer beware, dont touch INTEGRITY !!

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2 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Rob,
Thank you for your feedback. Could you please contact our Internal Disputes and Resolution Team on 1800 357 227 or private message us your Warranty number so we can contact yourself.
Kind Regards,
Anna.

Rob
Rob
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Waste of money

published

Don’t waste your money they won’t cover anything They’re just a big scam and won’t fix your car like they didn’t to my car . so don’t waste your money i

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1 comment
Integrity Extended Warranties
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Garbage Company with terrible staff and customer service

published
Incentivised ReviewNo
Insurance TypeComprehensive
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3 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Lube awful
Lube awful
Lube awful
Lube awful

A joke of a company with staff who do not give a single crap.

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Your hero

Your heroSydney, NSW

Absolute scam and headache

published

Absolute scam, they say they will cover all these parts and when you go go claim they make up any excuse not to help you. Do not go with them 110% waste of money.

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Daneb

DanebSydney

  • 8 reviews
  • 1 like

Just don't waste your time

published

I had this similar insurance in my 2 cars, 3 years and 1 year now. Never had claimed anything on my last car, and new one I needed to use it.

To be honest, this type of insurances are actually a tool used by car dealers to convince customers cars coming with some security. But in fact they are no use when you will really get any problem. You can speak with any mechanic shop before purchase a car about it, they will tell you.

I say take even a $50 discount rather this bullsh..t warranty the dealer wants to hand you over you will be better off.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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andrew b.

andrew b.Far North Queensland, QLD

Don't buy it

published

I had 2 claims denied on items that were supposed to be covered. They said I breached my service terms because I didn't get the car serviced in the last 6 months despite only doing 6000 kms since I bought it and well within the manufacturers recommended interval of 15000 kms or 1 year. Not worth the money, get a good mechanical pre-purchase check on a car, don't touch anything from the dealer or this mob. Definitely shouldn't be called Integrity as they find any excuse to get out of paying.

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2 comments
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andrew b.
andrew b.

Email sent

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Tracey

Tracey

  • 2 reviews
  • 4 likes

Do NOT buy this insurance

published

After paying 3000 for this insurance they have made me drive around in a car with no air con as it was only 95% not working. Made me wait in summer til 100% not working. Then offered 1100 when bill to fix is 3300 as they will only pay for second hand parts.

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No Integrity At All

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Questions & Answers

Tally

Tallyasked

Integrity Extended Warranties

Hi do u cover throttle position sensor I'm covered under extended warranty.

No answers
Pauline D.

Pauline D.asked

Integrity Extended Warranties

Can anyone recommend a good mechanic (in Perth SOR) to get our Triton serviced who is also an authorized repairer?

1 answer
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Pauline,
Our claims department will be able to give you the most help here.
They can be reached on 1800 357 227.
Kind Regards,
Anna.

Greg

Gregasked

Integrity Extended Warranties

Just bought this warranty that covers an an additional 5 years of maximum market value of the selling price of the car. Is there a cooling period to cancel it after signing on the contract paper of the agreement to buy the car with the integrity insurance

No answers
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Integrity Extended Warranties

Details

Compare both Integrity Extended Warranties
CategoryCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended WarrantyMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car CareIntegrity Car Care
Legal Liability Cover Not IncludedNot Included
Roadside Assistance IncludedIncluded
Reduced or Zero Excess Windscreen CoverNot OfferedNot Offered
Choice of RepairerAllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $100 per day in the event your vehicle breaks down

Included up to $100 per day, up to 7 days in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 per day in the event your vehicle breaks downIncluded up to $150 in the event your vehicle breaks down more than 100 km from home
Towing Costs Not ApplicableNot Applicable
Hire Car after a No Fault Accident

Not Applicable

Not Applicable

Essential / Emergency RepairsNot ApplicableNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Not Applicable

Not Applicable

Lock and Key ReplacementNot ApplicableNot Applicable
Transit Cover Not ApplicableNot Applicable
Trailer & Caravan CoverNot ApplicableNot Applicable
Child Safety Seats and PramsNot ApplicableNot Applicable
New-for-old Car Replacement

Not Applicable

Not Applicable

Personal Property CoverNot ApplicableNot Applicable
Uninsured Motorist Benefit Not ApplicableNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableNot Applicable
FireNot ApplicableNot Applicable
CollisionNot ApplicableNot Applicable
Natural EventsNot ApplicableNot Applicable
Theft or Attempted TheftNot ApplicableNot Applicable
ManualDownload manualDownload manual
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