Since the 19th of November, 2019 Integrity Extended Warranties is offering 6 months of free Roadside Assistance (valued at $88). This is open to those that take the time to submit a review about their experience. This is offered to reviewers regardless of rating. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Definitely not good . Modern day non service. Loop holes fine print and generally annoying.
Generally you can access the warranty. Its limited in claim payment value. Certain aspects aren't very clear of what is /isn't covered. Also requirements for a successful claims are deceptive. Ie service log isn't enough. They require you (hopefully) kept complete service invoices. Note ( service log stamped and dated by service mechanic isn't enough) Furthermore, . Each time I have called I am unable to understand the telephonist/s. She , each time, speaks unclearly and at excessive speed over lapping words until almost impossible to un...derstand especially as her voice volume is also intermittent. A clear speaking voice is a lost art in our modern world. Also telephonist seems to want to rush the call without need for customer to be satisfied with the information/results. Luckily the warranty policy wasn't overly expensive. It's likely that I might see my financial value met through claims approved . But; I will feel that I have worked for it. Its unlikely that I will purchase a warranty from integrity again. Definitely some training for telephonist would be helpful.
Expensive warranty cover for little use.
My daughter purchase this warranty for her Range Rover Evoque TD4 with very low klms on it and it has an issue with the DPF which means Diesel Particle FILTER which is not what I would interpret as a general maintenance issue, as when doing a service and replacing oil filter or fuel filter or air filter but when integrity call centre contacted they said it was classed as filter so NO warranty cover. This warranty was very expensive to purchase for this vehicle and is always service by the local Land Rover dealer.
I fully understand that filters in general are not covered but this is not a normal service part that has failed.
Very very disappointed as this policy is very expensive.
My first time I’ve used integrity warranties and unfortunately my experience was very average. And it’s possible it’s due to the current COVID19 and less staff but overall just a average experience. In Feb 2020 I bought my daughter a 2013 Mazda 3 and unfortunately in April 2020 we had an issue and had to make a claim. The car went to mechanic and on the 21st April sent through quote to be approved by warranty company. Then on the 29th rang still not having heard anything from warranty company, it took me 3 calls to warranty company before anyone rang me back. The positive is each time I spoke to someone it was very positive and the outcome was positive, just seemed to take too long.
The reviewer stated that an incentive was offered for this review
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Not what you pay for!
So got car 2 weeks ago got the mid range plan. Air conditioning compressor had a crack in it. Endurance approved the claim for 550 95 for a compressor bad
Questions & Answers
Hi do u cover throttle position sensor I'm covered under extended warranty.
Can anyone recommend a good mechanic (in Perth SOR) to get our Triton serviced who is also an authorized repairer?
Integrity Extended Warranties
Our claims department will be able to give you the most help here.
They can be reached on 1800 357 227.
Just bought this warranty that covers an an additional 5 years of maximum market value of the selling price of the car. Is there a cooling period to cancel it after signing on the contract paper of the agreement to buy the car with the integrity insurance
|Category||Car Insurance||Car Insurance|
|Coverage Type||Mechanical Breakdown / Extended Warranty||Mechanical Breakdown / Extended Warranty|
|Underwriter||Integrity Car Care||Integrity Car Care|
|Legal Liability Cover||Not Included||Not Included|
|Reduced or Zero Excess Windscreen Cover||Not Offered||Not Offered|
|Choice of Repairer||Allowed||Not Applicable|
|After Accident Care|
|Hire Car after an Incident|
Included up to $100 per day in the event your vehicle breaks down
Included up to $100 per day, up to 7 days in the event your vehicle breaks down
|Emergency Transport & Accommodation||Included up to $150 per day in the event your vehicle breaks down||Included up to $150 in the event your vehicle breaks down more than 100 km from home|
|Towing Costs||Not Applicable||Not Applicable|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Not Applicable||Not Applicable|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Applicable|
|Hire Car after Theft|
|Lock and Key Replacement||Not Applicable||Not Applicable|
|Transit Cover||Not Applicable||Not Applicable|
|Trailer & Caravan Cover||Not Applicable||Not Applicable|
|Child Safety Seats and Prams||Not Applicable||Not Applicable|
|New-for-old Car Replacement|
|Personal Property Cover||Not Applicable||Not Applicable|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable||Not Applicable|
|Fire||Not Applicable||Not Applicable|
|Collision||Not Applicable||Not Applicable|
|Natural Events||Not Applicable||Not Applicable|
|Theft or Attempted Theft||Not Applicable||Not Applicable|
|Manual||Download manual||Download manual|
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