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Integrity Extended Warranties

Integrity Extended Warranties

Endurance, Absolute
3.9 from 370 reviews · View Statistics

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Reviews

  • Value for Money
    3.1 (16)
  • Transparency
    2.8 (15)
  • Customer Service
    3.6 (16)
  • Claim Resolution Time
    • <1 week (6)
    • 1-2 weeks (5)
    • 2-4 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (11) · No (2)
Previous
Next

Not a bad experiance, just slow

published

First time warranty holder and submitted claims for what I believe we're straight forward repairs. Claim took nearly two weeks to be approved with back and forth to the mechanic for more cost breakdowns etc. The staff were always easy to deal with and eventually it was approved I just thought it could have been quicker.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi J Thomas
Thank you for providing your feedback, I will pass the feedback about the speed of service along to our teams.
Nicole

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The reviewer stated that an incentive was offered for this review

Daniel

DanielSydney, NSW

Overall experience was ok

published

Overall experience was ok in the end. My quote was approved for level one maximum cover up to $2000 when I had lever two cover up to $5000 and my quote was for $4700. In the end after contacting iwarranty to dispute this they accepted my claim at level two for only $3700. This included aftermarket part and labour but if I wanted a genuine part i had to cover the difference.

Value for Money
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Megan

Megan Wide Bay-Burnett, QLD

Claim

published

It took about three weeks for the claim to be finalised it was very stressful as they wouldn’t tell me what was wrong with the paper work ect. They were all nice

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Megan, I've passed on your feedback to our team to help improve our service. Thank you for taking the time to provide.
Nicole

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The reviewer stated that an incentive was offered for this review

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Sharon

SharonQueensland

Helpful Assistance

published

Our policy was organised by the vehicle dealership on our behalf 2 years ago. Although the cover is limited any monetary assistance with repairs is very much appreciated when we are on a limited budget. Integrity staff have been most helpful processing my claim. Highly recommended.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Sharon, thank you for your feedback and I'm glad we were able to help
David

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Kathy

Kathy

  • 2 reviews
  • 1 like

Relieved l had the Platinum coverage.

published

My BMW Z4 had a fuel pump failure under warranty. After talking to almost all of their staff numerous times l found them courteous & polite. Problem solved. Such nice people.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Kathy, We love our claims team and we appreciate you calling them out.
Anna

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Ken boxall

Ken boxallMurray Region, NSW

Follow up on existing post ie integrity car care

published

After a couple of days young lady by the name if [Name Removed] chased up my warranty claim n had a satisfactory result the young lady in question went above n beyond true customer service at its best thanks [Name Removed] great great work on behalf of integrity

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ken,
Thanks so much for your review, we are glad that you were able to have one of our team be able to work with you to achieve a good outcome.
Kind Regards,
Anna.

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Ellen

EllenSouth West, WA

easy an prompt communication

published

Recently made a claim which was rejected then second application was approved the process was quick and very easy. Thank you so much to the team at Integrity for making this process complete.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ellen,
Thank you for your feedback, We're so glad to see that the process was quick and easy for you and resulted in a positive outcome.
Kind Regards,
Anna.

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Higher expectation

published

Yes I felt my warranty was good value but was very disappointed when I had to pay money out of my pocket which I was not expecting so now I'm put of pocket

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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A.K.C

A.K.CSouth East Queensland, QLD

Very friendly!

published

Everyone I spoke to were very friendly over the phone and answered any questions I had. I received my call back the next day so they came through quickly with my approval!

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Dear A,K.C,
Thank you for your feedback, We are pleased that you experienced friendly customer service and we were able to answer all your questions promptly.
Kind regards,
Nicole

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Jase

JaseSouth-Eastern Region, NSW

The staff where helpful and courteous while dealing with them.

published

Yes the policy was good value.
Yes I lodge a claim and it took 8 days to get the Ok.
I have been with integrity for 12 months
I haven’t required roadside assistance yet.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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Good.

published

Got through on the phone pretty quick didn't have to wait long. And sorted my questions pretty quickly aswell, only took a few hours to approve my claim through my machanic.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Candice
Thank you for your feedback. We are happy we were able to provide you with a quick claims approval.
Kind Regards,
Nicole.

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Krishnakanth

KrishnakanthGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Good, but need to get approval before things get fixed.

published
Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Krishnakanth,
Thank you for sharing your claims experiences, we appreciate your feedback on the claims process and approved repairer’s service and have taken on board your suggestions for future improvements.
Kind Regards,
Nicole

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Darron

DarronSouth East Queensland, QLD

I am glad I had this warranty,

published

After submitting my Mechanical report I had a response within 24 hours. It was my first issue with my car and I got a positive outcome. Thank you integrity Extended Warranties.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Darron,
Thank you for providing your feedback our team appreciates it. We are glad to have had the opportunity to work with you to achieve a positive outcome for your claim.
Kind Regards
ICC Customer Support

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The reviewer stated that an incentive was offered for this review

Alaa H.

Alaa H.Sydney, NSW

Guessing prices

published

Needed a Mercedes Alternator replaced and was offered a $308 only, with 3 months warranty which is until the end of my warranty.
The cost of refurbishing my old Alternator was $480.
Had to contact the mechanic and get another quote for a Mercedes brand new Alternator and was quoted $1800.
Second hand Alternator was almost $900.
The warranty team just put a number from their head without even checking prices in the market.
Will never renew my warranty as its not worth it.

Value for Money
Customer Service
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2 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Alaa H.
Alaa H.

Thank you Mark for the phone call

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Faith restored!

published

Mishandled Claim - Will be reporting to BBB & FCC. Will also dispute. Make sure you have a magnifying glass while reading their contract!

Purchased car 3 months ago - starter motor gone!

Service every 10000 kms so we never have to deal with you should be their company name!
*Shaking my head*

J.Anderson

Incentivised ReviewNo
Insurance TypeComprehensive
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3 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Anderson
Anderson

Would personally like to thank Mark from Integrity for his efforts - reviewed claim and approved a reimbursement - OUTSTANDING result many thanks to you mark.

Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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Mike W.

Mike W.South East Queensland, QLD

So Far Not worth the money the policy is printed on

published

Booked my Audi A5 in for a ruptured radiator coolant tank and the integrity wouldn't cover the part it was classed as a non mechanical item WHICH they will not cover. After writing this review they decided to cover the coolant tank as a good Will gesture

Value for Money
Transparency
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3 comments
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Mike W,
Thank you for your feedback. A representative from our Internal Disputes and Resolution Team will be in contact with you within the next 24 hours.
Kind Regards
ICC Customer Support

Mike W.
Mike W.

After reading this review they decided to cover the repair.

Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Mike W.
Thank you for sharing your claims experiences, our team members appreciate your feedback on the claims process and approved repairers service.
Kind Regards
ICC Customer Support

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Gerard

GerardSydney, NSW

Claim

published

I made a claim for my vehicle, once approved they were quick and prompt with the process. Their staff (Brett) was the most helpful on assisting me with the claim and throughout.

Thank you.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Gerard,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback.
Kind Regards
ICC Customer Support

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Pretty good.

published

Initially Integrity were sluggish. They didn't notify us they needed more details. After two days I phoned them and spoke to Tegan and they got moving. They let me know how things were progressing day by day and the claim was settled within a week. Great job.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Robinda,
Thank you for sharing your claims experiences, we appreciate your feedback We are very happy we could work with you to achieve a good outcome.

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Bit slow but gets the job done

published

Starter motor let out last week, mechanic put in the quote for new, after 5 calls and being told every time that I would hear back that afternoon about my claim, I finally got approved, but a second hand part. Not overly happy with that but if it fixes my car and i can go back to work and I have another 10 months left on warranty. So if buggers again they can replace it again.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Morning Chris,
Thank you for sharing your claims experiences, our team members appreciate your feedback on the claims process and approved repairers service.

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Mazharul Kazi

Mazharul KaziSydney, NSW

  • 2 reviews

Good people..!!

published

They are good people, although often customers may find them critical in honouring their claims! A bit slow in settling the matters! Accordingly, some customers may not be very happy in dealing with them in regards of their claims! But, hopefully they will eventually be able to satisfy their customers needs! I also hope they will handle my claim matters a bit promptly and ultimately I will be happy too!

Incentivised ReviewNo
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Questions & Answers

Tally

Tallyasked

Integrity Extended Warranties

Hi do u cover throttle position sensor I'm covered under extended warranty.

No answers
Pauline D.

Pauline D.asked

Integrity Extended Warranties

Can anyone recommend a good mechanic (in Perth SOR) to get our Triton serviced who is also an authorized repairer?

1 answer
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Pauline,
Our claims department will be able to give you the most help here.
They can be reached on 1800 357 227.
Kind Regards,
Anna.

Greg

Gregasked

Integrity Extended Warranties

Just bought this warranty that covers an an additional 5 years of maximum market value of the selling price of the car. Is there a cooling period to cancel it after signing on the contract paper of the agreement to buy the car with the integrity insurance

No answers
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Integrity Extended Warranties

Details

Compare both Integrity Extended Warranties
CategoryCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended WarrantyMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car CareIntegrity Car Care
Legal Liability Cover Not IncludedNot Included
Roadside Assistance IncludedIncluded
Reduced or Zero Excess Windscreen CoverNot OfferedNot Offered
Choice of RepairerAllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $100 per day in the event your vehicle breaks down

Included up to $100 per day, up to 7 days in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 per day in the event your vehicle breaks downIncluded up to $150 in the event your vehicle breaks down more than 100 km from home
Towing Costs Not ApplicableNot Applicable
Hire Car after a No Fault Accident

Not Applicable

Not Applicable

Essential / Emergency RepairsNot ApplicableNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Not Applicable

Not Applicable

Lock and Key ReplacementNot ApplicableNot Applicable
Transit Cover Not ApplicableNot Applicable
Trailer & Caravan CoverNot ApplicableNot Applicable
Child Safety Seats and PramsNot ApplicableNot Applicable
New-for-old Car Replacement

Not Applicable

Not Applicable

Personal Property CoverNot ApplicableNot Applicable
Uninsured Motorist Benefit Not ApplicableNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableNot Applicable
FireNot ApplicableNot Applicable
CollisionNot ApplicableNot Applicable
Natural EventsNot ApplicableNot Applicable
Theft or Attempted TheftNot ApplicableNot Applicable
ManualDownload manualDownload manual
Compare both Integrity Extended Warranties

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