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Integrity Extended Warranties

Integrity Extended Warranties

Endurance, Absolute
3.9 from 372 reviews · View Statistics

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Reviews

  • Value for Money
    4.9 (189)
  • Transparency
    4.8 (182)
  • Customer Service
    4.9 (191)
  • Claim Resolution Time
    • <1 week (132)
    • 1-2 weeks (18)
    • 2-4 weeks (4)
    • 1-2 months (1)
  • Claim ApprovedYes (155) · No (0)
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Awesome!

published

Our car had trouble starting, we contacted integrity who gave us the details of 2 mechanics to choose from within a few kms from our home. Within two days we had our car back and all paperwork was taken care of for us.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Barbara,
Thank you for sharing the details of your positive experience. It is great to hear you were back on the road quickly.
Anna

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The reviewer stated that an incentive was offered for this review

Rich

RichSydney, NSW

  • 2 reviews
  • 1 like

Above and beyond

published

I had alternator issues (clearly to me) and my mechanic agreed so we swapped it out. THEN i remembered my warranty and contacted them. I had done totally the wrong thing and yet iwarranty paid it in full. They didn't have to and I expressed that I did not expect reimbursement but they paid non the less. The process was simple, the staff super friendly and personable. It was a very nice surprise in this otherwise petty world. Thank you.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Rich,
Our team was delighted to be able to help you. They noted your co-operation and understanding throughout the process greatly assisted them. Thank you for your review.
Nicole

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glen

glenFar North Queensland, QLD

  • 2 reviews
  • 2 likes

Happy with the service

published

My car had issues with abs, it was sent to the workshop and the parts needed were covered by the warranty it was approved in under 2 hours, very happy with the way everything was handled.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Glen, thanks you for feedback, it's nice to hear that your were happy with the process
Nicole

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The reviewer stated that an incentive was offered for this review

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Grant

GrantSouth East Queensland, QLD

Great cover, fixed my transmission module

published

My claim was approved within 24 hours, They even let the Nissan service department know.
It was good value for money and they covered my vehicle comprehensively for 3 years. No roadside assistance was required.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Grant, glad to hear your claim was processed quickly to get you back on the road
David

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The reviewer stated that an incentive was offered for this review

Hassle free claim! Very happy customer!

published

New customer with Integrity, I rang and put a claim forward for my car and everything was sorted and approved in 48 hours, very happy!!! Friendly, efficient and professional service.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Sefo for your feedback, our claims team appreciate the kind words.
David

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The reviewer stated that an incentive was offered for this review

Blayne

Blayne Murray Mallee, SA

Already got my money’s worth

published

Turbo blew up claim process very fast approval fast that the new turbo took to get from Melbourne to Adelaide. Would recommend it to any one buying second hand car

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Blayne,
We are so grateful to have help with your process and that the claim was done as fast for you.
thanks for your review
Nicole

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The reviewer stated that an incentive was offered for this review

Ideal Service, Friendly Staff!

published

The policy I had proved to be very useful. I had to replace a car part that was covered by my warranty and I got the job done within 3 weeks. The staff member who called to gather the facts was friendly and I got the approval after the call immediately. It was super fast and easy.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Nas,
Glad to hear your policy came in handy and that you received friendly and fast service. We apricate your kind review.

Anna

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Glad I had integrity! Couldn’t be more grateful!

published

The policy setup was easy and done by the car dealership. Integrity was quick to approve my claim and paid out a majority portion of the cost of repair. I’m glad that I had bought the cover as it really helped me out of tight spot.

Value for Money
Insurance TypeComprehensive
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Good and quick

published

The service was quick and process was easy to understand. Quote was approved quickly. Didnt find trouble communicating with dealer and warranty issue. The replacement work done was good and clean.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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Aspa

AspaVictoria

Easy process

published

Insurance is Great value. First claim was an easy process with quick and efficient resolution. Was easy to deal with and communication from company was great and fast, took 2 days to finalize.

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hello Aspa,
Thank you so much for your review of our process, It means a great deal to us to know we are providing that level of service to our customers.
Anna

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The reviewer stated that an incentive was offered for this review

Cole v.

Cole v.South East Queensland, QLD

  • 2 reviews

Great service

published

Good value for money, prompt service and response time when I needed my injectors tested and replaced, Integrity came to the table and covered replacement parts along with all Labor and testing.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Cole V.
We are happy that you have had this experience and thank you for sharing your review.
Nicole

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The reviewer stated that an incentive was offered for this review

Angela

AngelaHunter Region, NSW

Above and beyond!

published

My compressor went in my air conditioner in my car. After a few calls a woman went above and beyond to get me all the information and get the claims sorted as soon as possible! I am so grateful for that woman and the service provided by this company’ thank you

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Angela,
I will pass along your feedback to ensure the agent hears your lovely words.
Thank you Nicole

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The reviewer stated that an incentive was offered for this review

Ricky

RickyFar North Queensland, QLD

  • 2 reviews
  • 1 like

Major engine issue

published

My mazda cx7 engine was making a horrible noise, so I contacted integrity extended warranty and got a answer within hours that they will help to fix my engine ,,Best service ever thank you so much

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ricky.
Thanks for your review, we are glad we were able to assist in those times of need.
Nicole

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The reviewer stated that an incentive was offered for this review

Coolrage76

Coolrage76Perth, WA

Considerate Service

published

I was assisted with great flexibility and consideration on my claim...
Truly the kind of service everyone needs when it comes to extended warranty on cars...
The policy is certainly well worth getting.
Certainly will use them in future purchases

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Coolrage76
Your review is just AMAZING we thank you for your kind word and are so glad we gave your that level of experience.
Nicole

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The reviewer stated that an incentive was offered for this review

Justin

Justin

  • 2 reviews
  • 2 likes

Perfect extended warranty

published

Great value. And excellent service. The team were quick to get us back in the road with minimal fuss. Good contact and fast response. I would recommend this service when buying a vehicle

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Justin,
Thanks for your kind words we are happy to here you would recommend us that is amazing.
All the best Nicole

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John C

John CGippsland, VIC

  • 2 reviews
  • 1 like

Second Time Round – just as easy as the first

published

Very happy with my warranty service from Integrity. My car had to go back in for a second time unfortunately and this time around was as easy as the first. Thankyou!

Value for Money
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
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Wynand

WynandPerth, WA

I had good service!

published

I had a noise on the engine of my Pajero. I took it for a initial assessment to a specialist. They suggested the problem was with the injectors. I contacted Integrity regarding the problem and they initially authorized the mechanic to do a report. When they received the report they accessed the claim and instructed the mechanic to fix it. Integrity paid mechanic according to the schedule and I pay the difference.

I liked the service. Communication was not always there and I did not receive the emails regarding approval but we did talk a lot on the phone.

Thank you Integrity!
Wynand

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Wynand, I'm glad we were able to assist you. I've also passed on your feedback regarding the communication. Thanks for taking the time to provide this.
Nicole

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Cin

Cin Perth, WA

So far so good

published

So far very efficient with their service, and have looked after my car/expenses well when I have needed them. I have not yet needed road side assist but it’s good knowing I have some now incase it is needed.

Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeYes
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Cin, our claims team strive to be as efficient as possible so it's great to hear this feedback. I'll make sure I pass it on.
Nicole

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The reviewer stated that an incentive was offered for this review

Narelle

Narelle Perth, WA

Fantastic Customer Service

published

Gearbox went on my Mitsubishi Triton, they were very responsive with the approval, only took a few days to approve my claim. I would definitely recommend to anyone purchasing a vehicle.

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Narelle, we appreciate your nice feedback and recommendation, thanks.
Nicole

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Lydia wass

Lydia wassFar North Queensland, QLD

Absolutely would recommend these guys.

published

I got this insurance when I purchased my vehicle In Cairns. 1 year later I have had a slight issue. With just one call to Integrity and a couple brief questions. The lady I spoke too was amazing she sent me through too thier mechanic, asked for some proof of service and the next day I have been approved. My vehicle is on the way to being fixed. Saves you having insurance.
Thanks guys

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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Lydia, glad to hear you had such a nice and easy experience. Thank you for your feedback
Nicole

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Questions & Answers

Tally

Tallyasked

Integrity Extended Warranties

Hi do u cover throttle position sensor I'm covered under extended warranty.

No answers
Pauline D.

Pauline D.asked

Integrity Extended Warranties

Can anyone recommend a good mechanic (in Perth SOR) to get our Triton serviced who is also an authorized repairer?

1 answer
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Pauline,
Our claims department will be able to give you the most help here.
They can be reached on 1800 357 227.
Kind Regards,
Anna.

Greg

Gregasked

Integrity Extended Warranties

Just bought this warranty that covers an an additional 5 years of maximum market value of the selling price of the car. Is there a cooling period to cancel it after signing on the contract paper of the agreement to buy the car with the integrity insurance

No answers
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Integrity Extended Warranties

Details

Compare both Integrity Extended Warranties
CategoryCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended WarrantyMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car CareIntegrity Car Care
Legal Liability Cover Not IncludedNot Included
Roadside Assistance IncludedIncluded
Reduced or Zero Excess Windscreen CoverNot OfferedNot Offered
Choice of RepairerAllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $100 per day in the event your vehicle breaks down

Included up to $100 per day, up to 7 days in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 per day in the event your vehicle breaks downIncluded up to $150 in the event your vehicle breaks down more than 100 km from home
Towing Costs Not ApplicableNot Applicable
Hire Car after a No Fault Accident

Not Applicable

Not Applicable

Essential / Emergency RepairsNot ApplicableNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Not Applicable

Not Applicable

Lock and Key ReplacementNot ApplicableNot Applicable
Transit Cover Not ApplicableNot Applicable
Trailer & Caravan CoverNot ApplicableNot Applicable
Child Safety Seats and PramsNot ApplicableNot Applicable
New-for-old Car Replacement

Not Applicable

Not Applicable

Personal Property CoverNot ApplicableNot Applicable
Uninsured Motorist Benefit Not ApplicableNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableNot Applicable
FireNot ApplicableNot Applicable
CollisionNot ApplicableNot Applicable
Natural EventsNot ApplicableNot Applicable
Theft or Attempted TheftNot ApplicableNot Applicable
ManualDownload manualDownload manual
Compare both Integrity Extended Warranties

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