Convenient and fast and good for international students not cost too much
with any problems and without any unnecessary questions, as well as clearly and organised, logical and quite effective. The team was very helpful and productive! I wish next year will be the same!

re-applying could be streamlined I found it difficult too to navigate the program & it took too long to complete the online form. I had to ring for help 3 times.

This service is reliable. However, when you have to travel to scan documents, as some don't have access to or have readily available resources, like smartphones etc. Should Aussies and Kiwis only need to have passport and driver licence for id/proofs? Efficient! - Fee to remain for long?

Shouldnt have to resubmit documents that dont change. Passport, licence birth certificate they should be kept on record. I found it very frustrating having to upload these documents. They should be on record.

Very slow in getting back to me. All other services I have used are quite fast were I always pass.
I guess it must be more thorough but still the same

Arrived almost within the timeframe specified and their customer service was excellent. The online instructions were were precise and easy to follow and the whole process took roughly thirty minutes

Confusion from reading a photocopy incorrectly caused unnecessary delay to submission results unfortunately. Nevertheless, the constant email contact to inform me of the status of the review was much appreciated.

Not having done a clearance before, it was a new experience. The steps to follow and use of the website facilitated the process and clearly communicated what was expected and needed. When I had a question, a phone call was all that was needed to resolve. Very happy with the ease, speed and efficiency of the process.

Would suggest, to improve, advise at outset that certain proof of identity documents will be essential components. It is a bit fiddly, once underway, to find the documental proof required, and take a photo and forward. Very easy to complete.

Staff are friendly and informative the process was easy and straight forward it was not delayed I got my certuficate timely. I would recommend my friends to use this service

The questions were for reasonably clear. The only problem I had was the photo capture did not give a very clear photograph of the documents. It was a very quick response.

Very satisfied with the service, was kept informed when things took a little longer and website easy to navigate. Generally easy process though took longer in my case. Would recommend.

easy system to use, very good response time, reasonable price structure. it seems that the world has become more complex and the requirements for this type check could be much more simplified, how ever the Goverment,s have their Agender we just have to deal with it.

Easy to use, issues easily sorted over the phone. This was my 5th time using the site and it gets easier and fastEr every time. Have recommended to my workplace.

Process was straight forward and easy to use. Uploading of documents was easy also and the response time in processing this was really quick. I would definitely recommend this to others.

Mainly a quick process with results provided same day. However because payment required half way through the process, make sure you have all documentation to hand to upload after payment.

Wasn't sure how to read the report, but I'm assuming no defaults or court proceedings which is good. Perhaps make the RESULT section bigger as the font is a too small to read for that section.

Easy to access on line, any incorrect answers were addressed as you proceed and friendly helpful backup for added exact processing. Overall the procedure was very good and response for receiving the certificate timely.

I felt is was delayed substantially due to some additional checking required. The information given to me that was someone with a similar name. This caused me some frustration but being kept informed was very reassuring.

The service was quick and no waiting months As an older person I found it was easy to use after i worked out how to do it I would use it again