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Intercheck Australia

Intercheck Australia

4.7 from 3,198 reviews · View Statistics

Reviews

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SirirutB

SirirutBSydney, NSW

  • Verified customer

Perfect

published

Convenient and fast and good for international students not cost too much
with any problems and without any unnecessary questions, as well as clearly and organised, logical and quite effective. The team was very helpful and productive! I wish next year will be the same!

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

Good service but could be streamlined

published

re-applying could be streamlined I found it difficult too to navigate the program & it took too long to complete the online form. I had to ring for help 3 times.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

It can be better

published

This service is reliable. However, when you have to travel to scan documents, as some don't have access to or have readily available resources, like smartphones etc. Should Aussies and Kiwis only need to have passport and driver licence for id/proofs? Efficient! - Fee to remain for long?

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

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Anthony STEPHENS

Anthony STEPHENSSydney, NSW

  • 2 reviews
  • Verified customer

Renewal

published

Shouldnt have to resubmit documents that dont change. Passport, licence birth certificate they should be kept on record. I found it very frustrating having to upload these documents. They should be on record.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

SeanB

SeanBPerth, WA

  • Verified customer

Onboarding for FMG

published

Very slow in getting back to me. All other services I have used are quite fast were I always pass.
I guess it must be more thorough but still the same

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

Police clearance

published

Arrived almost within the timeframe specified and their customer service was excellent. The online instructions were were precise and easy to follow and the whole process took roughly thirty minutes

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

DoreenC

DoreenCCanberra Central 2601, ACT

  • Verified customer

Satisfied

published

Confusion from reading a photocopy incorrectly caused unnecessary delay to submission results unfortunately. Nevertheless, the constant email contact to inform me of the status of the review was much appreciated.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

Kevin

KevinPerth, WA

  • Verified customer

Efficient and simple process

published

Not having done a clearance before, it was a new experience. The steps to follow and use of the website facilitated the process and clearly communicated what was expected and needed. When I had a question, a phone call was all that was needed to resolve. Very happy with the ease, speed and efficiency of the process.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

Kenn W

Kenn WPerth, WA

  • Verified customer

In terms of needing as a volunteer, it was very simple to undertake

published

Would suggest, to improve, advise at outset that certain proof of identity documents will be essential components. It is a bit fiddly, once underway, to find the documental proof required, and take a photo and forward. Very easy to complete.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

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CeciliaN

CeciliaNSydney Surrounds, NSW

  • Verified customer

Police check details

published

Staff are friendly and informative the process was easy and straight forward it was not delayed I got my certuficate timely. I would recommend my friends to use this service

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

It was good and very quick.

published

The questions were for reasonably clear. The only problem I had was the photo capture did not give a very clear photograph of the documents. It was a very quick response.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

Cherie H.

Cherie H.North-West & West coast, TAS

  • Verified customer

Good service

published

Very satisfied with the service, was kept informed when things took a little longer and website easy to navigate. Generally easy process though took longer in my case. Would recommend.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

very good system

published

easy system to use, very good response time, reasonable price structure. it seems that the world has become more complex and the requirements for this type check could be much more simplified, how ever the Goverment,s have their Agender we just have to deal with it.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

Best around

published

Easy to use, issues easily sorted over the phone. This was my 5th time using the site and it gets easier and fastEr every time. Have recommended to my workplace.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

Quick & Easy

published

Process was straight forward and easy to use. Uploading of documents was easy also and the response time in processing this was really quick. I would definitely recommend this to others.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

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Sue

Sue

  • 2 reviews
  • Verified customer

good service

published

Mainly a quick process with results provided same day. However because payment required half way through the process, make sure you have all documentation to hand to upload after payment.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

Pera T.

Pera T.Peel, WA

  • Verified customer

Very quick process

published

Wasn't sure how to read the report, but I'm assuming no defaults or court proceedings which is good. Perhaps make the RESULT section bigger as the font is a too small to read for that section.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

RussellH

RussellHFar North Queensland, QLD

  • Verified customer

Convenient process

published

Easy to access on line, any incorrect answers were addressed as you proceed and friendly helpful backup for added exact processing. Overall the procedure was very good and response for receiving the certificate timely.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

intercheck Australia

published

I felt is was delayed substantially due to some additional checking required. The information given to me that was someone with a similar name. This caused me some frustration but being kept informed was very reassuring.

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

  • Verified customer

quick

published

The service was quick and no waiting months As an older person I found it was easy to use after i worked out how to do it I would use it again

Incentivised ReviewNo

Review collected in partnership with Intercheck Australia

Page 1 of 32
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Questions & Answers

kim keenan

kim keenanasked

Applying for a role and it asks for a current criminal check , when on this application to i put in out of the three will you have direct contact with children and /or vulnerable groups as part of the role you are applying for.
There are 3 options:-
unsupervised contact direct or indirect contact with children or vulnerable groups as part of the role you are applying for?
Would this be the the best option?

1 answer
Intercheck Australia
Hayden L.Intercheck Australia

Hi Kim, we hope you were able to get in touch with our customer support team to answer your question. In future, if you have any questions please directly email the help service at help@intercheck.com.au
Thank you. InterCheck Team

Herb J.

Herb J.asked

Why will it not accept email address and its not wrong

No answers
Terri

Terriasked

hi i would like to delete my review as my opinion has changed. as a company wouldn't except my clearance because it wasn't done through SAPOL wasted my money had to get new one hmm how do i delete my review??

2 answers
Intercheck Australia
Hayden L.Intercheck Australia

I will request for Product review to take it down, no problems.

Sorry to hear that Terry. The company should except this check, as we are an accredited Australian Criminal Intelligence Commission agency. We have been accredited for the last 7 years and because of this our checks are widely accepted. It seems that the business you provided this check to have outdated policies around accepting clearances. In addition if they are saying that they only accept SAPOL type of clearances, they should have made it more clear to you in the beginning.

Kimble NICHOLS
Kimble NICHOLS

I requested an online and a paper copy that was sent to my address. With the latter it is different but contains all the same information as previous police checks. I wouldn't know how to take down a review.

Get an answer from our members and Intercheck Australia representatives

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