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Interior Secrets

Interior Secrets

Online store, Physical store (See All)
4.6 from 207 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Interior Secrets

Reviews

  • Product Quality
    4.7 (138)
  • Return Claim MadeYes (9) · No (144)
  • Warranty Claim MadeYes (2) · No (149)
  • Product Appearance As advertised (136) · Not as advertised (2)
  • Shipping
    4.5 (91)
  • Customer Service
    4.8 (22)
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Mark
MarkMelbourne
  • 3 reviews

Poor customer service from [Name Removed].

published

Poor customer service from [Name Removed]. Promised lots delivered very little. Explained in person my order, partner went in to hospital with my first born child causing me to forget to follow up and losing my promised discount. No empathy, rude, will not shop there again.

Product Quality
1/5
Customer Service
1/5
Interior Secrets
Bill H.Interior SecretsSend a private message
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Dylan
DylanGreater Melbourne (Metropolitan), VIC

Damaged product and terrible customer service

published

Office chair arrived in a damaged box with broken parts. No response after several attempts via their customer support. Overall very disappointed and would not recommend.

Product Quality
1/5
Shipping
3/5
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Usability tester
Usability testerSouth-Eastern Region, NSW
  • 27 reviews
  • 17 likes

If only I could rate a zero

published

I ordered two armchairs on 8/3/22 and today is 27/3/22. When I placed and paid for the order I was advised 7-10 days delivery - NOT TRUE, after three weeks I am still waiting. They had the hide to charge me >$1,000 delivery from Melbourne to the ACT border. (on the Barton Hwy and only 14k off the Hume Hwy). I contacted them and a very rude female suggested I didn't read the email properly. My recommendation: Don't buy from this unprofessional mob. They don't have anything you can't buy elsewhere.

Shipping
1/5
Incentivised Review No
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Not Impressed

published
Incentivised Review No
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KDD
KDD
  • 2 reviews

Nice products, great service with issue.

published

Product looked as adversed, I was presently surprised for the cost. The customer service was especially good. I reported an issue with one of the 4 chairs purchased. Within a day they responded and I had a replacement chair part within another 1-2 days. Had products for about a month now.

Product Quality
4/5
Shipping
5/5
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Tam
TamGreater Melbourne (Inner), VIC
  • 4 reviews
  • 2 likes

Disappointed + 1 star back

published
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Product Quality
4/5
Shipping
1/5
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Daniel
DanielSouth East Queensland, QLD
  • 35 reviews
  • 25 likes

Shipping is a total rip off.

published

Went to purchase a console/hall like table which is on a sale at the moment, the shipping for the item is half the price of the console!
$384 to ship a console to suburbia, that I have to help move in from the truck? I just bought a 7 seater lounge from Nick Scali and the delivery cost was $185. For an entire lounge. AND they bring it inside, and they set it up.
This is a blatant rip off.

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Shipping
1/5
Incentivised Review No
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Handi
HandiGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Great quality entertainment unit and Superb delivery by mooved

published

I ordered a TV unit, and it arrived perfectly on the expected date with great communication from the driver and via email. Super quality and all assembled ready to go.

The delivery team they used were great, compared some shop using Tolls Ipec/ Priority that can’t be trust. Thank you Interior Secrets for your great online shopping experience.

Product Quality
5/5
Shipping
5/5
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Vicki
VickiGreater Melbourne (Outer), VIC
  • 2 reviews

Great piece of furniture

published

Easy to order & assemble. Would recommend.
Very satisfied with the overall buying experience.
Quick delivery also.
Would buy from this store again.
Thank you

Product Quality
4/5
Shipping
4/5
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AMB
AMB
  • 2 reviews
  • 2 likes

Great Service by Sales Manager

published

I had previously posted a negative review regarding the service I received from a staff member. Since I dealt with the Sales Manager and the issue has been resolved. The Sales Manger was pleasant to deal with. He kept me up do to and got back to me when he promised he will. Thank you Trevor!

Incentivised Review No
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Mircina Mayas
Mircina MayasGreater Melbourne (Inner), VIC

Excellent Customer Service

published

After purchasing a coffee table which did not suit my purpose and having to return the item, Bill from Interior Secrets was excellent in providing great customer service. He graciously provided for a $50 voucher which was placed towards a cushion. After the delivery company got it wrong, Bill again stepped in and tracked the item down and re-sent within 24 hours. Bill thank you for your outstanding service.

Product Quality
5/5
Incentivised Review No
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bellportia
bellportiaMelbourne
  • 5 reviews
  • 5 likes

Great communication and perfect delivery

published

I ordered a TV unit, and it arrived perfectly on the expected date with great communication in the lead up. Fantastic quality and all assembled ready to go. The delivery team they used were great. Thanks.

Product Quality
5/5
Shipping
5/5
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Furniture Shops

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Regina R.
Regina R.Hunter Region, NSW

Great service and furniture is beautiful

published

Really happy with the quality of products and the fantastic communication/ updates provided. Will definitely shop at Interior Secrets again!

Product Quality
5/5
Shipping
5/5
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Save
SaveGreater Melbourne (Outer), VIC

Good chairs

published

Good chairs. good stools. nice quality would highly recommended others to purchase. Stylish and good quality products and low prices.

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The reviewer stated that an incentive was offered for this review

Excellent customer relations

published

Website is easy and has a great variety. Prompt replies for inquiries. Would certainly recommend to family and friends in the future

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Interior Secrets

Details

Compare both Interior Secrets
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Outdoor and SofasBedroom, Dining, Living, Outdoor and Sofas
Compare both Interior Secrets
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