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Interior Secrets

Interior Secrets

Online store, Physical store
4.7 from 146 reviews · View Statistics

Reviews

4.7

146 reviews
  • Product Quality
    4.9 (91)
  • Return Claim MadeYes (4) · No (98)
  • Warranty Claim MadeYes (0) · No (101)
  • Product Appearance As advertised (95) · Not as advertised (0)
  • Shipping
    4.6 (58)
  • Customer Service
    4.9 (12)
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Kas

KasGreater Melbourne (Inner), VIC

Great personal service. Would recommend Interior Secrets.

published

Product was of very good quality and just as it appeared on the website. Interior Secrets allowed pick up from the warehouse which saved delivery costs.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Love love love my marble dining table. Although delivery was a bit expensive it was worth it!

published

The website was detailed so I knew the exact dimensions of the table. Quality was excellent! Furniture was very easy to assemble.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
hayley Robertson .

hayley Robertson .Gippsland, VIC

  • 2 reviews

Fantastic service

published

So happy with our purchase. And delivery/ communication was fantastic. They have top quality products at reasonable prices. I would highly recommend them to family and friends. Thanks again for your amazing service.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

The reviewer stated that an incentive was offered for this review

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Toby Hall

Toby HallGreater Melbourne (Inner), VIC

  • 2 reviews

great product - delivery a bit confused.

published

Store was easy desk and chair are really good and high quality. The communications was poor around delivery, they just turned up at home well ahead of scheduled delivery. I guess product is what matters and it is very good

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Erica

EricaGreater Melbourne (Metropolitan), VIC

Just WOW! Absolutely STUNNING!

published

Awesome Company to deal with! The staff are beyond in what they do! So lovely to communicate with! Product is just WOW! Very well packaged and straightforward to assemble! INTERIOR SECRETS PERFECTION!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Avinash M

Avinash MGreater Melbourne (Inner), VIC

  • 18 reviews
  • 4 likes

Great Furniture, pity about their delivery partner

published

Furniture items that we ordered were of a high standard and quality of finish. Overall, we're happy especially with the dining bench and chairs. We had some trouble tightening the screws of the dining table legs so don't expect a perfect fit when you're putting the furniture together.

The worst part of my experience related to their delivery partner MOOVED who despite paying the extra money refused to deliver my furniture upstairs. Furthermore, I'm also a little bit disappointed that Interior Secrets couldn't offer on-site installation. Some shops are using the COVID situation as an excuse for everything.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
BewareofDavids

BewareofDavidsMELBOURNE

  • 2 reviews

Comfortable and versatile chairs

published

Bought 6 Persy dining chairs, excellent service and delivery. Comfortable and they look good too.
Mandy was very helpful with my questions. Good value product for price. My daughter assembled them for me.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Great service, and I love my new desk chair !

published

Good communication on the logistics for shipping, and I was super happy with the chair when it arrived. It’s exactly as pictured, sleek and functional - it’s made working from home a lot more comfortable.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Jenny E.

Jenny E.

  • 2 reviews

Perfect for my dining room

published

I was a bit hesitant about purchasing from an online store after a friend's recommendation. However I cannot fault my experience. I absolutely love these chairs! Quick delivery, easy to assemble and look amazing in my new dining room. 10/10!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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The table is absolutely perfect.

published

Interior Secrets have been wonderful to deal with. Their staff are very helpful and courteous. Their products are of great quality and exactly as advertised. I would certainly recommend them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Dmel

DmelGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 2 likes

Fantastic quality and great service

published

Purchased a couple of desk chairs from there and going back for a table. Ruby was super helpful. Great quality, easy assembly and well priced for what you're getting. We attended the Derrimut store on a Saturday, great layout both upstairs and downstairs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
N.S

N.SLaunceston, TAS

  • 3 reviews
  • 1 like

Excellent chair

published

The chairs were sleek and they came out to be just as shown in the picture. The furniture has a great finish. I would definitely purchase from this store again in the future.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

great chair! Happy with the purchase

published

I bought a chair that looks and fits very well and very supportive on back. Also the staff from the shop(online) was very helpful when I asked some inquiries after purchase.

Incentivised ReviewNo
Paula

PaulaSydney, NSW

Perfect Chair

published

Ordering was easy, kept me up to date and felt very comfortable with my purchase.
The chairs fit perfectly with the table that I already owned
Would definetely buy from them again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Nathan W.

Nathan W.Greater Melbourne (Inner), VIC

Great site, easy pick up from a local warehouse. Product priced well for the quality.

published

- Easy to assemble
- Leather was good quality, didn't feel cheap (Obviously it's not real leather but as far as imitations go it's very reasonable)
- Height adjustable, nice to use
- It's not entirely clear in the listing, but this chair does have the ability to lock the back in place which is something I find really handy
- Other components on mine are a matte/satin black and seem fairly durable in the coating.
- Being a tan leather chair it does get dirty but it cleans up easily with some automotive leather cleaning products I had lying around
- Most importantly its actually really comfy, it should age fairly well I hope to get a couple of years out of it at least.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
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Poppy 12 12

Poppy 12 12Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Great exchange

published

Great - the chair we bought had a fault and the factory replaced it immediately - we drove to Laverton North. So we are considering buying more business furniture from you. Thanks

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Amanda Tipene

Amanda TipeneSouth East Queensland, QLD

  • 2 reviews

Oak Nestle tables

published

I found it easy to navigate through the store.
Tables Look good very happy with the product love the oak look
Easy to assemble no issues
I would recommend the store to anyone

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Megan

MeganGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great chair

published

Bought this office chair now that I'm working from home every day.
It's comfortable, was a good price and very quick delivery.
The chair is of good quality and assembly was easy. Would definitely buy from here again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Caroline

CarolineGreater Melbourne (Metropolitan), VIC

Comfortably WFH

published

Switching to WFH I needed a more comfortable office chair delivered quickly. Interior Secrets had a good range, pricing and immediate availability so after an easy assembly job I was sitting pretty!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Amanda C.

Amanda C.South East Queensland, QLD

Excellent Customer Service + Products

published

I recently purchased a couple of items online and had them shipped to Queensland (I arranged my own shipping as the store wouldn't take liability for shipping such large fragile objects which is completely understandable). The customer service was exceptional & I wouldn't hesitate to purchase online with them again. The table and rug I purchased are beautiful and exceptional value for money - I couldn't find a comparable table for price anywhere else. Great quality!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
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Details

Compare all 2 Interior Secrets
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Outdoor and SofasBedroom, Dining, Living, Outdoor and Sofas
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