Interior Secrets

Interior Secrets

 Verifiedinteriorsecrets.com.au
Interior Secrets
4.5

220 reviews

PositivevsNegative
90% · 19722 · 10%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.7
Shipping
4.4
Customer Service
4.8

Reviews

220 reviews
JLee
JLee2 posts
  Physical store

Amazing

Great online experience, which followed through to an instore experience and warehouse collection everything was seamless, easy and enjoyable Show details
Stjohn A.
Stjohn A.Greater Melbourne (Outer), VIC
  Online store

Great online purchasing experience

The purchasing experience was excellent with all items being delivered to my client on time with no issues. I will definitely use Interior Secrets again. Show details
Fran
FranGreater Melbourne (Metropolitan), VIC2 posts
  Online store

Black modern vibe desk

Great online service, delivery. No issues. It was available & we ordered it. Show details
Product Quality
Shipping
filixia p.
filixia p.Sydney, NSW3 posts
  Online store

Hallway console just beautiful

I purchased a hallway console after looking for one for months. I fell in love with the one I bought it’s beautiful and exactly as advertised. Very happy Show details
ANNETTE W.
ANNETTE W.South East Queensland, QLD
  Physical store

POSITIVE

Designer ordering on behalf of Client. Had to arrange shipping to FNQ, and your staff could not have been more helpful. The Clients are over the moon with their purchase, and constantly send images/texts as to how functional the table and benches are for their space. Show details
Lily Michael
Lily Michael2 posts
  Online store

Fantastic black faux leather dining chairs

Great range of products. Really good quality materials. The pricing was fair for the quality. Fast delivery. Great communication from seller.
Phon E.
Phon E.Greater Melbourne (Inner), VIC
  Online store

Amazing furniture

We love our O'neal Bar Stools. They were packaged really well and the quality is amazing! Show details
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Liz
Liz2 posts
  Online store

Excellent customer service & products

The products and service were equally exceptional. I would highly recommend this company.
saba H.
saba H.
  Online store

Amazing Products and Service!

Really happy with the product quality and the service! Would definately buy from them again!
Jim K.
Jim K.7 posts
  Online store

Superb company to deal with!

I bought a few stools from this company. I picked them up myself. Interior Secrets were flexible and helpful with regard to the pickup time. There was a (minor) problem with one of the stools. The replacement was organised efficiently, and delivered with a minimum of fuss to me. I am a very satisfied customer.
areviewer
areviewerGreater Melbourne (Metropolitan), VIC
  Online store
Product Quality
Shipping
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MargotM
MargotMGreater Melbourne (Metropolitan), VIC3 posts
  Interior Secrets

Bad product. No return policy. Impossible customer service

They'll have you spinning in circles switching between texts, online forms, emails and a phone system that hangs up no matter what 'name' you enter on the system. Refusal to return a faulty item, and systmes designed to block you at every turn. Stay away from this company!!! Show details
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Gavan T.
Gavan T.Canberra 2600, ACT
  Online store

Didn't deliver

Threatened them with refund action the other day after wating 4 weeks from order date and it is still not delivered! In the meantime, they ask me what I think about the item that hasn't (usual CRM automated message - yawn). I say: your courier company didn't have the item on their truck 3 weeks ago and it still isn't here, despite assurances that another one will be despatched with tracking - fail. I'd give zero stars for service. I mean, who cares about the product - it's only a bar stool! I don't associate the product with the company's service charter and neither should the unwary purchaser.I will not buy friom Inept Posteriors again as they're likely to lose the order and fail to take their despatch people to task. No thanks Show details
Mark
MarkMelbourne6 posts
  Physical store

Poor customer service from [Name Removed]

Poor customer service from [Name Removed]. Promised lots delivered very little. Explained in person my order, partner went in to hospital with my first born child causing me to forget to follow up and losing my promised discount. No empathy, rude, will not shop there again. Show details
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Dylan
DylanGreater Melbourne (Metropolitan), VIC2 posts
  Online store

Damaged product and terrible customer service

Office chair arrived in a damaged box with broken parts. No response after several attempts via their customer support. Overall very disappointed and would not recommend. Show details
Product Quality
Shipping

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Outdoor and SofasBedroom, Dining, Living, Outdoor and Sofas
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