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Interior Secrets

Interior Secrets

Online store, Physical store
4.7 from 173 reviews · View Statistics

Reviews

4.7

173 reviews
  • Product Quality
    4.8 (113)
  • Return Claim MadeYes (7) · No (117)
  • Warranty Claim MadeYes (1) · No (122)
  • Product Appearance As advertised (118) · Not as advertised (1)
  • Shipping
    4.7 (69)
  • Customer Service
    4.9 (19)
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Galca

GalcaSydney, NSW

  • 7 reviews
  • 4 likes

Excellent Customer Service

published

Customer service was excellent. First item received was damaged so a replacement was sent out. Very happy with the product. Communication was very good. Would highly recommend.

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Love it!

published

Easy to order, desk chair arrived quickly, excellent product quality, highly recommend this business! Would definitely order from this business again.

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xena

xenaGreater Melbourne (Outer), VIC

  • 6 reviews
  • 5 likes

Great Quality Products at a low price

published

The warehouse is in Derrimut which is not far from us. The variety of products are always available to view. If not available then they wil advise you about it if you inquire. Great quality furnitures at a fair price.

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Jodie

JodieGreater Melbourne (Metropolitan), VIC

Great service, beautiful products as pictured and described

published

The Customer service at Interior Secrets was fantastic. Quick replies to emails and queries. Friendly, fast and efficient. Very happy :-)

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Katie

KatieGreater Melbourne (Metropolitan), VIC

We loved the Dinning table and chairs. So stylish! Great service

published

Table and chairs are a great quality and look fantastic. Website was easy to navigate and great to get a bit of a discount on them also. Thanks very much

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Joanne

JoanneGreater Melbourne (Inner), VIC

Great experience. Love my new chairs!

published

My chairs came assembled, wrapped and in good care. Very happy with the service and would highly recommend this company.

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Incentivised ReviewNo
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Idzani J.

Idzani J.Greater Melbourne (Outer), VIC

Easy transaction, good products

published

Was pretty good tbh, easy to deal with. I decided to cancel a purchase because it was going to take a few months to arrive. They took more than 2 days to respond. But otherwise, everything else was good. Amazing products btw!

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Pratik Dave

Pratik DaveGreater Melbourne (Metropolitan), VIC

Great experience without single follow up !

published

I order TV unit online without visiting show room. Product came as expected in excellent condition and delivery was organised without any hassle. Great smooth experience. Also, same product was sold at local store for almost double price !

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The reviewer stated that an incentive was offered for this review

shiva k.

shiva k.Greater Melbourne (Inner), VIC

One of the Best Stylish Designs & Great Quality Products

published

Interiors secrets is one of the best online and physical stores for your home. Beautiful and stylish designs with great prices.

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Ebony

EbonyGreater Melbourne (Outer), VIC

Great quality products and service

published

The store had so many beautiful pieces at very reasonable prices. Mandy was so great to deal with and was so helpful. We absolutely love our new dining table and chairs.

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Halo 100 cm Round Dining Table

published

Outstanding customer service. Super happy with my table. It was packaged really well and delivered to Adelaide in 2 days.

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Carol

CarolGreater Melbourne (Outer), VIC

Good Quality

published

Was only supposed to be "window shopping" when we visited the Derrimut branch on a Saturday, we ended up purchasing the Judy low stools in January a few months ago. Because of the helpful service & options we received, we later went back and purchased Judy 65cm bar stools, which we collected from the warehouse on a Monday. Then later purchased/collected the New York lowline 2.1 wooden TV Entertainment unit, which was easy to assemble. Very happy with the quality of the furniture and helpful assistance. Will keep checking the online store for a good coffee table, they have good taste!

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Beautiful experience

published

The store was lovely, the products quality is great and what did make the experience more beautiful is Mandy she helped us in choosing and her follow back on delivery was very good

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Vinnie H.

Vinnie H.Greater Melbourne (Inner), VIC

Great quality and fast delivery

published

Very easy to assemble and was very satisfied with the overall look. Not many choices of products online though. Overall good product.

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Megan F.

Megan F.South East Queensland, QLD

Great item, fast delivery

published

Ordered an upholstered office chair online, it is just as described, very happy with it and the delivery was fast too.

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Merle

Merle

  • 2 reviews

Love my TV unit

published

Easy to navigate. Found what I wanted. Staff very helpful when I had a query before buying. Very satisfied with my TV unit. Quality of product very good. 2 people needed to assemble unit.

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Easy

published

The website was easy to navigate and order from. Quality excellent. I did not have to assemble our order. Would recommend.

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The worst furniture store and customer service I have ever experienced

published
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Black Barstools

published

I found this store by googling barstools online. The image and the delivered product matched exactly what I was getting, ie I could tell that it was decent quality when viewing online and it did not disappoint when I received the items. Assembly was pretty straight forward, all tools and screws supplied. Only downside was that one stool did not ship with screws, and it took them 5 days to acknowledge my email requesting the screws, then another few days to get the screws (which were missing some washers). Apart from that, very happy with the product.

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David delgrosso

David delgrossoGreater Melbourne (Metropolitan), VIC

Good service

published

Very helpful at the store and easy to assemble. Delivered on time and the price was fairly reasonable. Overall I'm pretty happy

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Outdoor and SofasBedroom, Dining, Living, Outdoor and Sofas
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