Reviewer Photos & Videos
Poor customer service from [Name Removed].
Poor customer service from [Name Removed]. Promised lots delivered very little. Explained in person my order, partner went in to hospital with my first born child causing me to forget to follow up and losing my promised discount. No empathy, rude, will not shop there again.
Damaged product and terrible customer service
Office chair arrived in a damaged box with broken parts. No response after several attempts via their customer support. Overall very disappointed and would not recommend.
- Online store
If only I could rate a zero
I ordered two armchairs on 8/3/22 and today is 27/3/22. When I placed and paid for the order I was advised 7-10 days delivery - NOT TRUE, after three weeks I am still waiting. They had the hide to charge me >$1,000 delivery from Melbourne to the ACT border. (on the Barton Hwy and only 14k off the Hume Hwy). I contacted them and a very rude female suggested I didn't read the email properly. My recommendation: Don't buy from this unprofessional mob. They don't have anything you can't buy elsewhere.
We recently purchased a TV entertainment unit from Interior Secrets. We hired a van large enough for the unit, and spent the good part of the afternoon transporting/collecting it from their warehouse 2 hours away from home due to the exorbitant shipping cost. Upon unboxing, we were dissapointed to find that 3 of the legs had major imperfections in them (i.e. cracks, chips, fault lines) including a chunk of timber taken out of one of the legs. How this had got through their QA is beyond us.
We immediately wrote to Interior Secrets, and was advi...sed that they could not exchange the unit for us as the same unit would not be in stock for almost 5 month. They offered us a $150 refund to keep the $1100 broken unit which was quite insulting to be honest, and so we respectfully declined. It has been almost 2 weeks at the time of this review and Interior Secrets have advised that are still in the process of organising collection from our house while it is taking up half of our living room still in its box. This whole experience has been very unpleasant for us and has been a major inconvinience for us. Unfortunately, we will not be shopping from Interior Secrets ever again.
Nice products, great service with issue.
Product looked as adversed, I was presently surprised for the cost. The customer service was especially good. I reported an issue with one of the 4 chairs purchased. Within a day they responded and I had a replacement chair part within another 1-2 days. Had products for about a month now.
Disappointed + 1 star back
I spent almost a month browsing and shopping furnitures for my new home, Interior Secret caught my eyes, great design no doubt. So I purchased two pieces of furniture (TV unit & Buffet unit) on 15th JUL, I received an email to confirm one item is in stock but the other item will be available in SEP. On 2nd AUG, I added one more item of side table and been told I can only receive all 3 items in early - mid SEP. On 26th SEP, I received an email notification about the delay expected in Late SEP - Early OCT, due to limited staffing and multiple con...tainer arrivals. After 3 month on 13th OCT, all items finally have been delivered. Delivery charge at my own cost. Excellent packing! Unfortunately a piece of wood from the TV unit item is broken, it is just so frustrated to look at my empty living room without furniture for 3 months. I am very disappointed with this business doesn’t do anything. Updated in NOV 2021 - I need to give a star back after I communicated with the shop for a broken part, they were very quick to send me the broken part and that I was able to continue to do the assemble. I especially appreciated them has done the most crazy heavy & huge part of the sideboard, or else, it's impossible for me to lift it up. I am happy with the result of the TV unit, sideboard and coffee tables looks pretty good.
Shipping is a total rip off.
Went to purchase a console/hall like table which is on a sale at the moment, the shipping for the item is half the price of the console!
$384 to ship a console to suburbia, that I have to help move in from the truck? I just bought a 7 seater lounge from Nick Scali and the delivery cost was $185. For an entire lounge. AND they bring it inside, and they set it up.
This is a blatant rip off.
Great quality entertainment unit and Superb delivery by mooved
I ordered a TV unit, and it arrived perfectly on the expected date with great communication from the driver and via email. Super quality and all assembled ready to go.
The delivery team they used were great, compared some shop using Tolls Ipec/ Priority that can’t be trust. Thank you Interior Secrets for your great online shopping experience.
Great piece of furniture
Easy to order & assemble. Would recommend.
Very satisfied with the overall buying experience.
Quick delivery also.
Would buy from this store again.
Great Service by Sales Manager
I had previously posted a negative review regarding the service I received from a staff member. Since I dealt with the Sales Manager and the issue has been resolved. The Sales Manger was pleasant to deal with. He kept me up do to and got back to me when he promised he will. Thank you Trevor!
Excellent Customer Service
After purchasing a coffee table which did not suit my purpose and having to return the item, Bill from Interior Secrets was excellent in providing great customer service. He graciously provided for a $50 voucher which was placed towards a cushion. After the delivery company got it wrong, Bill again stepped in and tracked the item down and re-sent within 24 hours. Bill thank you for your outstanding service.
Great communication and perfect delivery
I ordered a TV unit, and it arrived perfectly on the expected date with great communication in the lead up. Fantastic quality and all assembled ready to go. The delivery team they used were great. Thanks.
Great service and furniture is beautiful
Really happy with the quality of products and the fantastic communication/ updates provided. Will definitely shop at Interior Secrets again!
Good chairs. good stools. nice quality would highly recommended others to purchase. Stylish and good quality products and low prices.
The reviewer stated that an incentive was offered for this review
Excellent customer relations
Website is easy and has a great variety. Prompt replies for inquiries. Would certainly recommend to family and friends in the future
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|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Outdoor and Sofas||Bedroom, Dining, Living, Outdoor and Sofas|
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