Great provider, great service
Best internet provider I have been with and made changing address very easy. Also had to change my plan due to both my partner and I working from home and they made it super easy.
DO NOT SIGN UP WITH INTERNODE
2 months ago i rang up to change my plan, this was never done. i was still being charged for the original plan.
A month later i rang and asked why this was not done. i was told they would have to listen to the recordings.
and that the customer service person promised to call me back before the end of business the same day.
Of course this didn't happen
I rang a week later, the person was on another call, after explaining the issue i was again told that an email was sent asking him to call me. he did. i missed it. i called back 2 minutes later t...
Terrible Support protocols!
An internet service provider is as good as they handle the customer complaints.
I had internet speed issues few weeks ago and NBN fault was logged and they came and fixed the signal.
Last week, i started to have a new issue with Drop out that is now going for almost a week,initially they send me a new router as they thought that was the culprit, than they said it was to do with NBN again. A NBN tech came replaced few parts, and within few hours I still had the same issue.
I called them back same day to re-escalate and mention that I am stil...l receiving constant drop outs and my VC calls are getting interrupted mid-way as i am working from home. When i chased the next day if NBN appointment has been booked and someone coming today, i got told that behind the scenes their fault team decided to observe for 1 more day if dropouts were really happening before escalating again to NBN! Now its Day2 evening I still don't know if NBN has been booked and I received even more dropouts! Their manager just told me she will have an update for me tomorrow now if NBN has been booked or not. This is totally pathetic customer service which is not set on value of trust! I don't know if I want to stick with them or move to AussieBroadband who appear to have good customer service reviews on ProductReview!
its works for me and connection is great
i am happy with my set up its fast download some of my friends they are with company and i had no issues with the service and my connection good
Very good service
Been with Internode for quite a few years now. May not be the cheapest but they’re very reliable and provide excellent tech support, based locally. Considered changing to a cheaper service a couple of times over the years but each time I looked at competitors’ reviews, decided to stay put. Thoroughly recommended.
Great Service, it has been my internet provider for over 10 years.
My NBN service has been good since installed.
Connection and speed are excellent.
Great team to deal with, very helpful and fast, professional approach.
If any issues, the team has dealt with any in a timely manner.
Internode is a great internet company.
We have been with them for over 8year and have never once thought about swapping over.
Our speeds have always been great, connection has been great and any issues have always been resolved on the first instance
Their customer service is outstanding every person I've spoken to has been nice, knowledgeable and patient.
So refreshing! will always recommend internode to family and friends.
They used to be the best...
...but sadly no longer. Support has fallen to the abyss. Prices are high. Speed tiers are limited.
This is no longer a company I'd recommend to anyone; TPG has run it into the ground.
Love Internode wouldn't go anywhere else
Connection is generally stable however unplanned drop outs do occur usually at night. Speeds vary greatly but that's due more to increasing population density in the suburb is suspect rather than any fault of Internode. Service from Internode has been first rate and I highly recommend them, I've been a customer for over 10 years and I'm completely satisfied with their professionalism and value for money. Best of the bunch by far
Love Internode - wouldn't change!
Love Internode - wouldn't change! We have been with Internode for around 5 years now and have found their service faultless. When we have called for service, they have been prompt to assist us and with an Australian based call centre, this is a welcome bonus. Highly recommend.
What it says on the tin
Internode has always been an excellent ISP. Few dropouts and unparalelled excellence in the customer service. You'll speak to a real person who knows what they're doing, every time. If this company doesn't win awards for customer service they need to start winning them.
Once again internode surpasses my expectation for customer service, called up to move my nbn service and was able to get connected same day to a brand new service. Thanks internode
Fantastic NBN and customer service!
My NBN is always lightning fast and super-reliable. Customer service has always been excellent too. I've been with Internode for as long as I can remember and have no plans to change :)
Reliable and fast with no dropouts at all on any of our three separate accounts held over eight years total. Great customer service as well being both knowledge and patient.
Best ISP in the country
For me a good ISP can be measured by their support department. Internodes support is second to none... they are knowledgable, logical, understanding and patient. As long as their support department remains as good as they are, I won't consider changing ISP's.
After 15 or so years with a major competitor that starts with the letter T and ends in the letter A with elstr in the middle, Internode provides superior service.
Excellent Customer Service
We have been with Internode for several years and have always received excellent service, including the change over to NBN. Currently moving house and again we received excellent customer support. It’s nice not to be left hanging on a busy line. Leave your number and they call you back.
Service and support is fantastic
My consultant had to work extremely hard to arrange for our NBN to be moved to our new home. She was patient and thorough and very friendly. We love our Platinum package and added Fetch as well.
- NBN 100 (Platinum)
- Verified customer
Probably Australia's Best ISP
Amazing ISP, internet never drops out or has latency issues. I play online games often and the ms is always consistently very low. The customer support is prompt and helpful, and the prices are very fair compared to the competition. Highly recommended.
OK service, OK price, OK speed - If you are an average Joe with average expectations, Internode is for you.
I am not sure why Internode's General Manager would spam out a request to write a review to all of their customers when - They are "all round average". Not the dearest or the cheapest, not the fastest or the slowest (I have a 100/40 plan which in reality should be called the 88/35 actual speed plan), have huge wait times for customer service, but have dedicated "can do" staff when you do get through. Let's be real here, in this day and age of mediocrity - Internode are now pat of a corporate juggernaut and just the same as all the other big ...players. They terminated their games servers, eliminated after hours customer support (unless you pay a premium per month for support ie/ Business Grade), they charge for add ons like static IP, they've herded their clients into unlimited plans - I've been with internode for nearly 20 years, over this time they've faded from exceptional into average. 5G will be a serious threat to premium priced fixed line service providers, Internode will need to beef up the value proposition or reduce their pricing to keep me loyal moving forward.
Questions & Answers
Do you use M2 or Vocus / iprimus or Telstra, or anything as your backbones (in postcode 4102, in my case) - which I thought could be the case whether you are using ADSL or NBN(?) via any ISP?
I was also reading your webpage - https://www.internode.on.net/about/our_network/
but could not find anything specific.
Hi, I wish to check whether you have your own infrastructure at Woolloongabba QLD 4102, or otherwise what backbone you use? I am in an apartment hooked up to FTTB with another ISP. They use V_cus, which I heard so many people saying it is no good. The speed is terrible (for what I pay for) - and it has been deteriorating for the last 18 months. 700kB/s (kilo bytes per second) downloading a file e.g. windows updates (or even just reading news on abc.net.au), any time, date or night (even at 2am, 3am or so), weekday or weekend, they say it is good enough and it is not their fault. I am confused.
Thanks for taking a few moments to ask your question.
We currently don't have our own infrastructure in your area, as connections here are serviced by NBN.
We'd suggest working with your current provider with regards to the speed issues, as following their escalation or complaint process may give you the result you need. At the very least, they should be able to organise a fault or technician visit for you, especially to have the cabling between the FTTB unit and your socket checked.
In the meantime, you're more than welcome to review our NBN plan, available here:
Also, feel free to make direct contact with our Sales team via:
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