- Verified customer
Best ISP on the market!
Honestly I have tried several ISPs over the last 10 years and Internode is definitely the best ISP on the market.
The connection is reliable, they genuinely value their customers and listen to every enquiry I've had throughout my entire 2 years of internet service with them.
The only dropouts that have occurred are when they are upgrading the exchange which is to be expected as they are phasing out ADSL, but we are always notified about any upcoming scheduled dropouts in service and are given a window of when to expect service to resume as normal.
I get 75 mb/s comfortably as I pay for the NBN Platinum 100 mb/s plan and look forward to my speed increasing in the coming months with ADSL being phased out completely.
Good old fashioned service.
The best thing about Internode is that the call centre is Australian based. The operators are patient and professional and they totally put the customer first, which is something we all want, yeah?
There are no long queues when you call up, I've never had to wait more than a minute. We've been with Internode 12 months now and I can't fault them. Impeccable service and attention. We're just a household customer but they've always treated us as if we are very important to them.
Much better than I ever expected!
My connection is very stable and reliable. I had some early low download speed issues but these were very quickly resolved, thanks to outstanding service from the Internode Helpdesk. I have been an Internode customer for many years and I have found their service to be consistently good.
Hit A Few Snags But Top Class All The Way!
Like most things to do with connecting new services, we did experience some delays in getting the service rolled out but this due mainly to timing issues with availability of technicians and our ISP contacting NBN Co. Overall our experience with Internode has been, for the most part, a straight-forward exercise. All Customer Service Reps we have had to deal with have been quick to catch up on the notes on our install order and we were up and running within a month. Top notch product, service and delivery - would recommend.
Works for me!
I have been a long time Internode customer. As soon as NBN was available (FTTC) I transferred over.
The service has been excellent. IIRC there has only been one drop out and that was na NBN issue.
I often see 99Mbits download speed.
I have been with Internode for ever, and rarely had problems except for rain damage to external lines, I've never had a sullen staff member they are always so helpful, above and beyond their job description, I'm guessing.
This would have to be the BEST Internet provider in Adelaide Customer service is spot on nothing is too much Trouble
Found we did have drop out but it's the nbn no real issue re connected very quick on its own ......
Realy happy with the speed beats ADSL
hands down fair pricing
- Verified customer
Long time user, first time reviewer
I have been an internode customer since the dial up days, from the early 90's in adelaide right through ADSL1/2, the iiNET acquisition and the NBN shenanigans in multiple AU locations. Customer service has always been good, the wholesalers that providers are forced to use, not so much; a sign of the times I guess. I've admired the technical acumen and the desire to provide connectivity for Australians in remote locations that internode displayed over the years. Kinda like PMG was before that was thrown to the dogs, became Telecom/Telstra and w...as divided up and sold off ending up with the taxpayers paying a premium to commercial entities for what they paid for to be built in the first place. NBN hasn't been the touted experience Australians were sold by our politicians and everyone has had to live with that, providers included. NBN should be a lot better, Internode keeps doing their best :thumbsup:
Drop outs 500 times a day and the company does nothing to resolve it. Slightest wind affects it. They still charge you for call usage, whilst every other provider is free calls!
I had several different connections to make changes to - I rang one department - and Andrew set it all up for me. I had to make one more call to sales to get one of the items connected. All done within an hour
12.5 YRS of Perfect Service!
I have been with Internode for 12.5 years now (invoice 150), since the early ADSL days from 1.5Mbps
I experienced a few outages due to Telstra exchange issues (ADSL days) and only once directly from Internode servers due to a worldwide security flaw (so all internet providers were affected by the same).
Customer and sales support have always been informative and prompt with any of my inquiries over the years, which were mainly service upgrades and new equipment.
It's easy to forget something when it just always works unlike other "Big Name" int...
Came with the brand new apartment - hasn't missed a beat.
No problems so far(2years of daily use). Only issue was we moved into a new build apartment - After 2 weeks of waiting for the Big Telco to "find" our address in the network I contacted my original ISP - iNTERNODE, who had me up and running in 24 hours!! Speaks for itself...
Had a few issues when we first connected with NBN but Internode was fantastic with their support.
I love Internode as the technician are patient and the support is Aussie based and not farmed off shore!
NO PROBLEM WITH INTERNODE
I have no problem with the set up and service provided by Internode
Reliability of connection is the responsibility of NBN. There have been dropouts / no service but these could not be attributed to Internode.
Have had no issues with Internode. Any questions or technical advice has been supplied in an efficient, friendly and prompt manner.
- Verified customer
Internode is a reliable provider with excellent customer service.
I had a NBN FTTB connection. 104/44 Mbit/s VDSL sync speed with the Fritzbox Internode has on offer. Evening speed was as advised. Streaming like Netflix were buffer free. A rare provider offering native IPv6.
Amazing one click connection and utility, superb support and engagement!
Not-one-single-outage in 6 months!!! Can't believe how good it is, and more importantly, how reliable it is. I'm getting mega uploads now, you-tube videos in less than hours!!! By the way, when I call the team, I get a response very quickly - none of us have time to muck about!
Will never change provider
Never had any problems since nbn was connected, the service and support I class as gold, the extra plus is being able to speak with staff within Australia. Have been with Internode for 11 plus years.
The best of the best at fair price!
I've been with Internode for coming on 5 years after hopeless interactions other companies including the major providers and cheap "flying Internet" ones. I would never look back! 10/10 service.
Entirely fit for purpose;
1. I'm an avid gamer and I stomp the competition with my incredibly low ping.
2. My family can stream endless movies and shows without any buffering or dropouts.
3. We can stream multiple devices at the same time in the highest quality, without interference.
4. All the above happens at the same time!
Whenever I have had issues, they have been very helpful and very patient with me and polite. We had little issue when transferring over to the NBN and when we did it was sorted immediately.
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