Worst ISP I have been with
This has to be the worst ISP I have ever been with. I'm stuck using them for work, lucky me! Speed fluctuates consistently, I never get the top speed ever! Several speed tests receive different results. In a period if 5 minutes i will do 3 speed tests and come back with DL speeds of 20mbps then 8mbps, then 3mbps. At at the same time every day I get drop outs and less then 1mbps. Several phone calls with internode has them scratching their head saying everything is fine. Well, it isn't. I was with Optus prior and had consistent speeds and nowhere near as much trouble. Internode dont give a crap about their customers and seem to have no idea how to fix a problem.
DO NOT SIGN UP WITH INTERNODE
2 months ago i rang up to change my plan, this was never done. i was still being charged for the original plan.
A month later i rang and asked why this was not done. i was told they would have to listen to the recordings.
and that the customer service person promised to call me back before the end of business the same day.
Of course this didn't happen
I rang a week later, the person was on another call, after explaining the issue i was again told that an email was sent asking him to call me. he did. i missed it. i called back 2 minutes later t...
Terrible Support protocols!
An internet service provider is as good as they handle the customer complaints.
I had internet speed issues few weeks ago and NBN fault was logged and they came and fixed the signal.
Last week, i started to have a new issue with Drop out that is now going for almost a week,initially they send me a new router as they thought that was the culprit, than they said it was to do with NBN again. A NBN tech came replaced few parts, and within few hours I still had the same issue.
I called them back same day to re-escalate and mention that I am stil...l receiving constant drop outs and my VC calls are getting interrupted mid-way as i am working from home. When i chased the next day if NBN appointment has been booked and someone coming today, i got told that behind the scenes their fault team decided to observe for 1 more day if dropouts were really happening before escalating again to NBN! Now its Day2 evening I still don't know if NBN has been booked and I received even more dropouts! Their manager just told me she will have an update for me tomorrow now if NBN has been booked or not. This is totally pathetic customer service which is not set on value of trust! I don't know if I want to stick with them or move to AussieBroadband who appear to have good customer service reviews on ProductReview!
OK service, OK price, OK speed - If you are an average Joe with average expectations, Internode is for you.
I am not sure why Internode's General Manager would spam out a request to write a review to all of their customers when - They are "all round average". Not the dearest or the cheapest, not the fastest or the slowest (I have a 100/40 plan which in reality should be called the 88/35 actual speed plan), have huge wait times for customer service, but have dedicated "can do" staff when you do get through. Let's be real here, in this day and age of mediocrity - Internode are now pat of a corporate juggernaut and just the same as all the other big ...players. They terminated their games servers, eliminated after hours customer support (unless you pay a premium per month for support ie/ Business Grade), they charge for add ons like static IP, they've herded their clients into unlimited plans - I've been with internode for nearly 20 years, over this time they've faded from exceptional into average. 5G will be a serious threat to premium priced fixed line service providers, Internode will need to beef up the value proposition or reduce their pricing to keep me loyal moving forward.
Still trying to get it provisioned after 5 weeks
I've been a customer with internode for about 12 years.
Signed up for an NBN connection in April, its still not connected, after several phone calls to the Internode provisioning team (Not located in Australia) i was told that my connection was on hold and they didn't know when it will be able to be connected, but it will 'probably take another 2 weeks'.
The provisioning team has promised to chase up why the connection is on hold, and phone me back, one promised a call back in 48 hours, one promised a call back in 24 hours, one promised a manager will call back the same day. I have not received a single email, sms, or phone call from Internode in the past 5 weeks.
Used to be ok, but they’ve gradually become horrid
What happened to Internode? I now pay $100 a month for a 20mpbs connection. For TWO MONTHS they’ve Ignored my requests for help. They’ve gone downhill so fast and that’s a big shame.
False advertising and poor service
Internode used to provide great service when it was Australian-based, but now relies on incompetent off-shore call-centres that do not care and have no idea what I signed up for.
Declining product and service
When i joined internode 4 years ago i was getting 98mb/s and now im down to 30mb/s on the same 100mb/s platinum plan.... clearly their customer to bandwidth ratio has been increased to increase profit.....i have just downgraded my plan to a 50mb/s plan as there no point paying for a speed im not getting....No the issue is not with my hardware or the line! If my speeds decrease further when my 50mb/s plan becomes active I will be changing providers.
Internode have been the best ISP for the last 20 years!
Overall I feel Internode have been an excellent company to deal with and their service has been second to none. I mean why would I still be with them for over 20 years now? They have always responded quickly to any issue which could be dealt from their end. We've had the odd drop out but generally that hasn't been their fault and to be honest we've had very little over the last 20 years. They also have great speeds but would like to see them catch up to some other companies who have faster speeds which is why I said no to the comment "Are the speeds you receive adequate relative to the plan you are on?".
NBN FTTP is great; NBN HFC is "okay"; FTTN is rubbish.
I will summarise:
- NBN FIbre / FTTP is fantastic.
- Latency is great.
- Bandwidth is great.
- Pricing is fair and worthwhile.
- NBN HFC (Hybrid Coaxial) is "okay"
- Latency is only slightly worse on average than FTTP
- Bandwidth is great....
INTERNODE OR TELSTRA
INTERNODE are worse then Telstra. Customer service is terrible. Alot of billing issues. Refunds are not provided. Technical support take forever to answer and just argue with you. I am guessing it is due to lack of training. Complaints procedure is pretty much non existent. Have moved to Aussie broadband after being with INTERNODE for years.
Internode NBN shocking
I have been an Internode customer for 7 years with no problems when on fibre. Since changing to NBN our internet keeps dropping and lagging. Not happy at all. Customer service wasn’t very helpful
10 years on and Internode has to go
Service is consistent, however after a recent relocation internode failed repeatedly to procide a connection within timeframes they specified. Customer service is poor and they will typically not provide a call to update clients on service provison.
If you decide to go with Internode their connection speed is ok and drop outs were minimal. However, customer support is lacking.
Terrible drops o constantly doesnt get over 8mb
Could handle the 8mb IF IT ACTUALLY WORKED but it drops out several times a day just completely loses access drives me bananas!!!! No 24/7 tech support!!! So its 6:25am and yet again i wake up and the internet wont work restart modem restart computer no and no. Try to contact them its out of hours Im so sick of them dont go with this company they pay people for fake positive reviews!!!
Not too bad
Pretty reliable unless it rains then it tends to disconnect. Only a problem if you are in the middle of a film and it ruins the flow, but eh, first world problems!
my connection is around 60ms dropouts are very rear had a bad modem internode replaced it very quickly when you have a house full of teenagers staedy internet is needed to keep the peice lol
Streeming is just great so that makes the performance great
we have had drop outs but are few and far between
Internode is one of if not the best company for service and support I have found very quick to answer always willing to help
Appalling customer service with Internode
I have just cancelled my internode internet and phone service after they were unable to resolve my issue for over 3 weeks. I was repeatedly told a manager would take on my case and resolve my issue. After 3 weeks I gave up and moved to a new provider. Their customer service is terrible. I definitely do not recommend Internode.
30 days in and im still not connected. Dealing with australian tech support who deal with indian provisioning who deal with NBNco, like playing chinese whispers with 48 hour delay.
Can’t live without it
Yes we have dropouts maybe because we have a faulty mighty box which is to be replaced next week so will see when the box is replaced at least we get help when we call internode and always polite
Questions & Answers
Do you use M2 or Vocus / iprimus or Telstra, or anything as your backbones (in postcode 4102, in my case) - which I thought could be the case whether you are using ADSL or NBN(?) via any ISP?
I was also reading your webpage - https://www.internode.on.net/about/our_network/
but could not find anything specific.
Hi, I wish to check whether you have your own infrastructure at Woolloongabba QLD 4102, or otherwise what backbone you use? I am in an apartment hooked up to FTTB with another ISP. They use V_cus, which I heard so many people saying it is no good. The speed is terrible (for what I pay for) - and it has been deteriorating for the last 18 months. 700kB/s (kilo bytes per second) downloading a file e.g. windows updates (or even just reading news on abc.net.au), any time, date or night (even at 2am, 3am or so), weekday or weekend, they say it is good enough and it is not their fault. I am confused.
Thanks for taking a few moments to ask your question.
We currently don't have our own infrastructure in your area, as connections here are serviced by NBN.
We'd suggest working with your current provider with regards to the speed issues, as following their escalation or complaint process may give you the result you need. At the very least, they should be able to organise a fault or technician visit for you, especially to have the cabling between the FTTB unit and your socket checked.
In the meantime, you're more than welcome to review our NBN plan, available here:
Also, feel free to make direct contact with our Sales team via:
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