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iRobot Roomba 800 Series

iRobot Roomba 800 Series

866, 880, 890, 860 and 870
4.1 from 48 reviews

As long as you don't want service.

Works reasonably well but doesn't keep a straight line.
Works well on most surfaces.
If you hit a wet patch there is NO support; they will try to sell you another unit even if the repair should be simple.

Purchased in June 2016 for $599.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Ease of Programming / Scheduling
Battery Life
Product is used: Weekly
Pet OwnerNo
Floor Type Carpet, Linoleum and Tiles
System Errors Occasionally
1 comment
HI AKB, Thank you for your review. If you Roomba hits a wet patch and you find it is no longer functioning the same. We can arrange for it to come in for assessment. Sadly though, if the moisture gets into the electronics of the unit, it will be deemed unrepairable, as these parts cannot be replaced. Kind regards iRobot

Drops dirt every time bin is removed

This would be an excellent robot cleaner if it didn't keep dropping dirt every time the bin was removed. What do I mean by this? You can't simply leave Roomba where it is and remove the bin as it leaves a pile of debris on the floor. You actually need to pick up the robot and take the whole unit to the rubbish before you remove the bin. I believe the unit has a poor design with the bin as it doesn't capture everything cleanly and seems to make this mess quite often. I had an older model and it didn't have this issue. My guess is iRobot will eventually change the design of the bin but unfortunately it's too late for me.

Purchased in February 2019.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Battery Life
1 comment
Good Afternoon Reeviewah, It is possible that your app may be set up for the Roomba to continue when the bin is full. This may contribute to this. If the Roomba were to return to the base when the bin is full and stop it might stop this from happening. Kind regards iRobot

Very Reliable

Had a few robot vacuums and they suffer from reliability issues. But it is worth paying more by buying a brand.
We have a dog and tiled and wooden floors and it just saves so much time.
Just press the button and off it goes and does a great job

Purchased in April 2017.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
1 comment
Good Morning ozN Thank you for taking the time to review the Roomba 800 series. These are a fantastic maintenance device, just set and forget :) Kind regards iRobot

Good robot

I use every day. But this is not good for using night .little bit noisy.and not very flat so you need to use mop too when you clean room especially under sofa . I can use under the beds too.but sometimes stuck under the bed . I always keep clean room and not messy on floor .if you drop some code charger and so on , may distroy by iRobot . Their brush is tough . It is good for everyday use . And also you can make automatic schedule for cleaning . But I don’t recommend if you have very good furniture. Maybe get some mark when iRobot hit chair and so on. Human hand vacuum is better than iRobot .but this is help for cleaning room for busy people . And you don’t need to clean up by hand heavy cleaner everyday . Normal vacuum are Maybe once per week is ok if you use iRobot together. Accessories are quit not cheap (brush and filter) but you can find and buy cheap same things in Aliexpress and other internet website . Better have extra spire . Because hair and so on often stick and be entwined on rolls.

Purchased in October 2015 at Harvey Norman.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Ease of Programming / Scheduling
Battery Life
Product is used: Daily
Pet OwnerYes
Floor Type Carpet, Tiles and Wood
System Errors Occasionally
1 comment
Good Afternoon Mrs K Thank you for taking the time to review the Roomba. These are a great maintenance cleaner, so you don't have to bring your hand held vacuum out as often. Kind regards iRobot

Just keeps going

I bought this for my mum when it was first released. She had an earlier version as a trial, so I thought I’d get her the latest. At first she didn’t like the rubber roller, updated from the bristle one, and the fact the it didn’t mount small steps/wedges, such as floorboards to higher tiles, however it seems to have “learned” to navigate these. She doesn’t have carpet but it cleans boards, tiles and her rugs quite well. Can’t remember how long she has had this now but it has been quite a few years, (maybe 5) and she runs it all the time as she is a neat freak. Aside from bristle/roller changes, maintenance is easy and only changed the battery once. Good on hair, (pet and human) and whilst the noise annoys me, she doesn’t even seem to notice, hence, I suppose why she runs it all the time! Good little monster!

Date PurchasedJan 2014
1 comment
Good Morning Resefx Thank you for taking the time to review the Roomba 880 on behalf of your mum. The change from the bristle to rubber rollers was a decision by iRobot, as it was found they help the more powerful units in the 800 and 900 series and are a lot easier to clean debris and hair from compared to the bristle brush roller. These are a fantastic maintenance cleaning device, so can see why she would be running her little monster all the time being a neat freak. Kind regards iRobot

Excellent performance

I have used three of the Neato vacuums for several years, and found them decent, but not a replacement for regular vacuuming with a good upright on carpet. The Neato's "intelligent" mapping of the room was somehow appealing. The Roomba is *much* better at cleaning carpets, and I think it could replace a good upright. I am using two of the Roombas and they are all-around excellent. The seemingly stupid random wandering of the Roomba seems to actually contribute to the cleaning power because it is constantly going over the same spots, and from different angles. The downside is that it takes much longer than the Neato to complete a room, but since you don't have to be there, I don't see that it matters. Also, the battery life of the Roomba seems to be three or four times greater than the Neatos, which often had to recharge during the job. The Roomba can do a 1,000 square foot carpeted area without recharge and do it really well. It also gets hung up on objects only very rarely, much less often than the Neato. I did have to buy two "Halo" units to prohibit its entering some very tricky places.

Date PurchasedApr 2016
1 comment
Good Morning Clare Thank you for reviewing the Roomba 880 in relation to the Neato unit. Kind regards iRobot

Perfect Addition to the Family

We purchased the Roomba thinking that it would be good to have something cleaning up the dust from the wooden floors but after a month we are wondering how we coped without it. It keeps our floors clean, tells us when she is done and keeps things tidy. The app and connection to Google is great. We have even given her a name.

Date PurchasedJun 2018
1 comment
HI Daniella It sure is like that. I was skeptical of the Roomba at the start, but now would not give her back for anything. What did you name her? Kind regards iRobot

Mans second best friend

About 2 years ago I purchased an Irobot to clean my small apartment in Sydney with not the highest expectation as it was a robot vacuum but we couldn't have pets so I got it as a pet for my partner. Well I must say not only is it one of the best purchases I've ever made it is actually incredibly good at cleaning and if you put googly eyes on it, you can make it a pet at your place if you're not allowed to have a pet. Hours of entertainment just watching the little guy do donuts and bump slightly into things and then remember where that thing is so that it slows down quicker when it gets there. We did a bond clean using just the Roomba for the vacuuming and it was absolutely spotless. 5 out of 5 stars if I could give more I would. Definitely a must buy if you are tossing up between a Dyson and this, choose this as it is similar in efficiency from what I've seen (I had a Dyson previously) but you get to sit down and watch!

Date PurchasedJun 2017
6 comments
HI Blake Thank you for the fantastic review of the Roomba 866.The Roomba can make a good pet, it doesn't talk back, doesn't beg for food, just requires to be cleaned up every now and than. Kind regards iRobotYou’re more than welcome! Such an amazing pet we have and so cheap on the feeding bills. If you have any others you’d like reviewed I’d be more than happy to get little Roomby a brother or sister :).Hi Blake, Please contact our marketing team by emailing marketing@ixl.com.au as they may be able to have a chat with you. Kind regards iRobot

Love my Roomba

I really love my Roomba. I don't know how floors get so much dust on them, but I'd be hauling my vacuum around every day without Roomba. It gets in nooks and crannies, and goes home when it's finished. He's one of the family. I've now purchased his brother from another mother, Braava.

Date PurchasedAug 2016
1 comment
Hi Susannah Your reviews are awesome. These are fantastic for everyday use. I think it has been almost a year since I have pulled out my vacuum. Hopefully the boys will get alone as brothers should. Kind regards iRobot

Robotic Home Helper

Moved into a new (bigger) house and wanted some robotic help to keep the house clean. Overall, happy with the 890. Had some issues with the initial setup, but that was resolve and was due to our setup of our wifi. Have not used the Virtual Wall barrier.
Happy to be able to check on the status of the 890 via the iRobot app & remotely tasked it to clean the house, which can also be scheduled daily. You can hear it when it's running, it's a vacuum after all. Make sure you empty it after each cleaning cycle - it picked up plenty of cat fur, which is what it's intended for. For $2 a day, I reckon it'll pay itself within a year.
Floor type: Hardwood/laminate
Floor area (ground): 130 msq
Floor area (upper): 150 msq

Date PurchasedJul 2018
1 comment
Hi Simon Thank you for the fantastic review of the Roomba 890. Kind regards iRobot

Not as good as previous models

We have had two previous models of the Roomba and this one simply isnt as good as the other (older) models. It doesnt map the rooms as well as the older ones and doesnt seem to cover the entire house, missing entire areas time and again.

It does however do a great job of collecting the dust and dirt from the places it DOES go, but seems to seek out electrical leads to get tangled with and finds ways of getting caught in corners where it gets stuck.

Past models were flawless, so this one has been a bit of a disappointment and will probably stop us buying another iroomba.

I realise it was a model that had been discontinued when we bought it, but that should not have made any difference to its effectiveness as it was a new machine.

Date PurchasedJan 2018
1 comment
Good Morning David We are very sorry to hear the above. Please contact our office on 1300 727 421 with ref: C0153383 to discuss this further. Kind regards iRobot

Great for daily use

Definitely helps keep the dog hair under control. Worth getting extended warranty as it’s been back several times. After 5 years the side wheel is making a weird noise and it’ll be going back for another warranty fix. Has the suction of a dust buster but effectively picks up the dog hair and surface bits etc

Date PurchasedApr 2013
1 comment
Good Morning JGE Thank you for your review of the Roomba. These are a great item for maintenance cleaning, however we do recommend still having your hand vacuum for a thorough clean every so often. Kind regards iRobot

Love this piece of gadget

This is a hardworking vacuum cleaner. It’s smart enough to go throught thr edges of the wall. It does love to eat cables so i need to ensure the cables are not on the floor. I’ve hard it more then 3 years but i havent even replaced the batteries. This has made my house chores a lot easier. I also speaks a lot of languages

Date PurchasedDec 2014
1 comment
Hi Cez Thank you for your review of the Roomba 860. We do highly recommend picking up items or cables that may get stuck in the Roomba prior to setting it out on its daily chores. Kind regards iRobot

The everyday automated housemaid

Purchased this in 2017 and has never been happier. Makes my life so much easier with the push of a button. Yes it’s recommended to clear out smaller stuff off the floor before starting a job, but it still goes around obstacles such as table/chair legs perfectly fine. Hence I personally like to do it manually but I’m sure the scheduler also works like a charm. Easy cleaning and not too noisy either.

Date PurchasedMay 2017
1 comment
Hi Noel Thank you for your review of the Roomba 866. This is a great little machine. We are happy to hear it is making life easier for you and not being too loud whilst it is doing so. kind regards iRobot

Perfect for me. I can’t live without it.

I absolutely love my robot vacuum cleaner, so much In fact that I have named her. Vivian. She cleans my floors and my carpeted areas while I sit and have a coffee. She’s so quiet and manovers all around the place. I just set her for the days that I want her to clean. She does it’s with ease. I just love her so much. The best thing I have ever bought.

Date PurchasedOct 2017
1 comment
Hi Kim We are so happy to hear Vivian and working well for you. If you have any further questions, please do not hesitate to contact us on 1300 727 421 or service@ixl.com.au Kind regards iRobot

Great little device.

This little vac is very handy, a tad noisy but useful.
You need to ensure it has a clear run with no little kids toys in the way or else it gets very stuck.
It’s great to schedule everyday to tidy the floors. We mainly use it on timber floors and it works well. Carpet is not a challenge for it.

The return to dock function is very useful.

Date PurchasedJul 2017
1 comment
Good Afternoon Chanti Thank you again for your review of the Roomba 890. This is a very new model. We are happy to hear you are happy wiht the job it is doing. Kind regards iRobot

Hopeless - creates more work!!

I bought this machine just over a month ago and have had problems from the get go. I have constantly been getting a full bin indicator, when it was not full. The hair and dirt was just collecting at the opening to the bin, then dumping it on the floor.
The customer care people advised me to clean the sensor, which I did. I don't get the full bin indicator as often, but the bin still won't fill. In fact, it will barely pick up fluff or dog hair from the carpet at all! I have video of it just rolling on over clumps of fluff and just leaving it - over and over again!
It also had a problem with the 2 rugs in my house. It would not transition from the carpet to rug at all, so the rugs both needed individual vacuuming. They are slightly shaggy, so I decided to get a new, lower pile rug for the lounge room and just used the regular vac on the other. Well it STILL won't go on the rug! It is a light coloured rug, so it has nothing to do with it thinking it is going over an edge, as suggested by customer care.
Now, I am being told that because I purchased the machine through Dick Smith, I need to speak to them regarding warranty claims or support, but cannot get anyone from that company to get back to me.
Disappointed to say the least and out of pocket $699!!! Will never deal with either of these companies again!

Date PurchasedDec 2017
3 comments
Hi Ella, We completely appreciate that you have been disappointed with your purchase, it certainly sounds like there is a fault with your Roomba. IXL Home are the approved importer and distributor of iRobot in Australia, however we have recently noticed an increase in retailers importing iRobot models directly from other countries for resale in Australia - as is the case here. In such instances we do not cover these units under warranty as we have not imported the product ourselves. But, as the recognised Australian distributor we never like hearing that a Roomba customer is dissatisfied. Our Customer Care team have reviewed the warranty terms and conditions on the retailer website and it does note that the iRobot warranty information provided inside the product packaging may not apply in Australia, but they (the retailer) do offer a one year guarantee. Given that, our team has been in contact with the retailer and requested that the prioritise a response to your service enquiry. We would like to follow this through to a resolution for you, so please get in touch with us at service@ixl.com.au and provide us your contact information or phone us on1300 727 421. We will help you any way we can to have your issued resolved through the retailer service guarantees. iRobot - Customer CareThanks for replying. Unfortunately, the solution that Dick Smith have come up with is that I can send the machine back to them and their technicians will assess it. If they decide the machine is fine (perhaps the fact that it picks up SOME debris means it works in their opinion), I will have expenses to pay. They have not stipulated how much. If the technicians decide there IS a problem with the machine, they might decide it was my fault and, again, I have to pay. I have never mistreated or misused the machine - I contacted irobot within a day or two of owning it to find out what was wrong with it. I just want a refund, rather than risk paying more money for this product, but I don't see that happening. Disappointing.Good Morning Ella My apologies for the delay in getting back to you. Please contact our office on 1300 727 421 or service@ixl.com.au with your ref: C0148876 and we will see what we can do to help you out. We have also been trying to make contact with Dick Smiths again on your behalf and can no longer get through to them. Kind regards iRobot

Not as good as the 780 in my opinion

We have multiple Labradors and my experiences have been that the 860 is not as good at picking up pet hair as the 780. Hair is often rolled into 'cigar' shapes and left behind as little deposits on the floor. Also, much of the hair and dirt does not go into the collector, but rather gets trapped between the rollers causing the full light to come on. This doesn't happen all the time but does happen regularly.

Date PurchasedJun 2017
1 comment
Good Afternoon Neil We are sorry to hear you are not as happy with the Roomba 860 as you were with the Rooomba 780. It is possible that the sensor under your extractor rollers may need cleaning with either a pencil eraser or scotch brite sponge (new and dry). This may explain why it is not collecting all the debris. If you found this is still occuring, please contact us directly at service@ixl.com.au and we will be able to offer more troubleshooting. Kind regards iRobot

loving my new home healper

Very happy with my purchase and it cleans well. I can do lots of other things int he meantime and my apartment's carpets are always spotless. It glides easily on the carpet and is also easy to clean, I have not experienced any problems with this device so far and will gladly recommend it to a friend.

Date PurchasedJul 2017
1 comment
Good Morning Mel Thank you for your positive review of the Roomba 866. If you have any future questions, please do not hesitate to contact us directly at service@ixl.com.au. Kind regards iRobot

Handy and Helpful.

We are very impressed with the Roomba 860's ability to handle pet hair. Our dog sheds a lot and we use it every other day. Any hair that it can't handle, it whips into a ball for us which is easier to then pickup. It works really well on dust and dander and is great at detecting spots that need extra attention. Easy to empty and operate. It has trouble finding its was back to the dock, but it is a huge time saver in our house and we love it.

Date PurchasedOct 2017
1 comment
Good Morning Kim Thank you for your review of the R860 Roomba. These are especially excellent items for pet owners as you say. Perfect for cleaning up pet fair. To help wiht the docking of the Roomba, it may be worth looking a potentially moving the home base to a more central location in the home. We have found a few customer put the home base at one end and over time when the units battery is running low it may not have enough to get itself back. If you have any future questions, please do not hesitate to contact us directly at service@ixl.com.au Kind regards iRobot

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Questions & Answers

We just attempted to use brand new model 895 purchased for Christmas, very disappointing, unit attempts to self dock but keeps pushing docking station aside even though it is located against wall, unit cannot climb on low carpet, unit wanders total random covering some areas many times and not covering other areas. Very disapointed in performance. Question, how can we rectify problems we are experiencing?
1 answer
Good Afternoon Gerry I am not sure why this could be happening. Can you please contact our office directly on 1300 727 421 with reference C0159032, as we would very much like to go through some troubleshooting with you. Kind regards iRobot

How does the 850 compare to other models in the 800 series??
1 answer
Good Morning JMM Sadly the Roomba 850 is not a model we are importing into Australia/New Zealand at this time. I can advised that all iRobot Roombas are very good with the qualities increasing as your move higher up the range. The 800 series would be classed as mid range. If you are looking a purchasing this series and would like to ensure your warranty will be in tact without having to potentially sending it off overseas, we would be recommending the Roomba 890, motor, roller will be exactly the same, however this model is also wifi enabled allowing you to send the Roomba off to clean your home from anywhere in the world. If you have any questions, please contact our office directly on 1300 727 421. Kind regards iRobot Australia/New Zealand

What is error message 10. I can't understand the voice. Also, how can I get service on Roomba 880 in United States?
1 answer
Good Morning Bill D Thank you for your email. Error 10 is advising either your Right or Left wheel is clogged and requires cleaning. I recommend contact our USA counter parts in relation to servicing, via the below link: https://homesupport.irobot.com/app/ask?_ga=2.189877282.806228514.1524518550-95746767.1450741720 Kind regards iRobot

Details

Roomba 866Roomba 890Roomba 880Roomba 860Roomba 870
Price (RRP)$1099$1099$599$499$989
Weight3.8kg3.8kg
Replaced byiRobot Roomba 880

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