- Verified customer
Excellent product, but improve delivery
Excellent product. Have been using it for a year and have reordered more for the extension. But watch out for timely delivery. The blinds take two.months to delivery from when you order but the first order was late by a month and a half and the second order by a week. They were very prompt in sending me free temporary paper blinds when they found out about the delay. Very professional people to deal with, but they need to manage the delivery part better.
Review collected in partnership with iseekblinds
- Verified customer
excellent experience, the only way to buy blinds
Having fitted most of our windows with plantation shutters we were very impressed with the quality and the service provided by iseekblinds. Ordering on line was very easy and installation was even easier. You read these reviews and think they are made up....but I am the real deal and the the blinds are excellent. Even when when shutter had a broken panel it was replaced quickly and again easily fixed.
Review collected in partnership with iseekblinds
Shutters are more cream in colour than white
Ordered two white express shutters to finish an ongoing renovation and was a little disappointed that the shutters are more cream in colour than white. These cream coloured shutters really stand out against the freshly painted white architrave. We had other white shutters fitted by a local company 12 mths ago and these shutters are a nice bright white colour. Iseekblinds shutters overall are good quality and come at a great price however just be aware that if your house is mostly painted white than the creaminess will stand out.
Plantation Shutters - Not a 5 star experience
Well, what an experience this has been. Ordering 10 x Plantation Shutters in April 2013 for more than $3,000, I am only now in October satisfied with the product I received. To say that we had issues, with our 1st order, would be an understatement. Running overtime to deliver in 13 weeks (8 weeks was advertised), half the delivery not arriving, snapped and broken frames arriving, and then chipped and flaking joins, over-spray and generally poor quality of shutter - I had had a gut-ful and made my thoughts known on this very website.
No soo...ner than my review went online, I received a call form the Managing Director of iseekblinds - [name removed]. He wanted to travel to NSW Hunter Valley and personally inspect the blinds we had received. No problem. Some days later, he arrived with camera in hand and inspected the blinds we had received. He promised to remake the whole order and was not happy with the quality of the original order, as well as refunding our delivery costs and offered to have a professional installer come back and remove/re-install the new blinds free of charge. Whilst I was happy with this offer, we were told that blinds were only taking 5 weeks for manufacture (at that point in time). No such luck, even on our 2nd time round...... We had the new set of shutters arrive 11 weeks after our agreement was made. Due to some delays on our side and the installer's, we now have the 2nd set installed and the quality is definately much better, but not without it's own set of flaws. The new set of shutters don't seem to close up as well and let more light through, but the quality is much improved over the 1st set. The installer happily removed the old set, even though I was told to order a skip bin if I wanted them removed, so that was a bonus! The main reason we went with iseekblinds was due to the high quality, positive and glowing reports on this website. All I can say, after all the problems and time wasting:- Beware what you wish for. They are lovely things to look at, but I can't help but think I should have just bought a venetian blind from a local outlet and installed them. Yes, they would not have looked as impressive, but the worry, angst and disastisfaction might have been avoided. As stated in my first review (since removed) - Remember that not everyone's orders run smoothly, are well made and arrive on time....... Food for thought..... I would say if you want a stylish shutter for your home, but might not care how long it takes, or if the quality may not be 100%, then go for it. If timing and quality are really important, then I would suggest that you contact [name removed] (the owner and driving force of this business) and speak with him personally beforehand, as he will be able to advise you about any delays and turnaround times.
A few years ago I replaced aluminium venetians on 6 windows in the house through another supplier.
When one got damaged I couldn't remember which online supplier I used, so through some searching came to iseekblinds.
Product is very nice, well manufactured and fitted perfectly. Luckily I could use the existing clips rather than install from scratch.
I would have rated them 5 stars except that the courier they use, TIG, is shocking. Instead of next day from Mel-Syd, it was 3 days and only because I rang and complained. Even then the tru...ck delivering had "Hunter Express" on the side (wth?). They mentioned a "backlog" but I suspect they have a permanenet backlog as they don't seem very organised. Good price and quality, easy to measure and install using their online videos Freight company they use is the cause of everyone's delayed deliveries. They really need to find another one.
Questions & Answers
Hi, I have more of a suggestion than a question. I have had a number of orders for Shutters, and all have been fantastic, and they look GREAT. However my suggestions would be, that for long drop shutters during delivery the frames should not be joined at the corners with the Hoffman keys inserted. During transport the larger packing boxes flex and break out the Hoffman keys. Luckily with mine the Hoffman keys had just enough bite to hold the frame until I screwed the frame in. Just a thought for Quality Control. Cheers John
Great to hear from you, and we're so glad to hear you love your plantation shutters!
Thanks for your suggestion. We are always looking for ways to improve the packaging and help our customers achieve the best outcome possible.
It does help to keep the components for a single panel in one box, but I totally understand your point and the last thing anybody wants is for the shutter to arrive damaged.
I will work with the shutter team and packaging company to see how we can improve on this.
Great products and service. I installed two motorised blinds and trying to pair to remote. Following youtube instructions which are excellent. However after selecting a channel on the remote and holding down P1 on blind motor I get the exact response from motor as per instructions. blind drives down/up stops and beeps. When I then press and hold the stop button to pair the remote to channel one I get no response at all. Same as for blind 2...no response except the initial response from the motor after holding down P1.
What could be the issue. Could it be the remote? Are the motors relying on wifi which the modem is approx 15-20 metres away. Or am I doing something wrong.
All sorted....Tried everything so looked up the website who manufactures the remote. Updated (instructions online) the mode of the remote and after that it started talking to the blind motor.
Glad you got it sorted Kevin. If you eve have any queries, please email us at firstname.lastname@example.org, and we'll get back to you. Thanks & have a great evening, iseekblinds
Hi iseekblinds, a question regarding your pelmets for roller blinds. Do you have options for pelmets with fabric look instead of metal? I would like the pelmet to match the fabric of the blind itself.
On your website, I see only black, white and anodised as the three choices.
Hello, thank you for your enquiry. At this stage we only sell the Pelmet 95 - made from aluminium. However we have assisted a number of customers where we have supplied them with the matching roller blind fabric and they have commissioned a 3rd party to make their pelmets. If you would like to proceed down this path, please call the office to discuss the quantity of fabric you would require - 1300 664 257.
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