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iseekblinds
MichelleNorth-West & West coast, TAS
High quality, beautiful curtains!
We recently purchased blockout curtains and sheers through iseekblinds and we couldn't be happier with the end result. They look beautiful and of high quality and provide our room with insulation properties for both summer and winter. Being that we live in Tasmania and our home faces dues north, insulation against cold winter nights and hot summer sun is of highest importance.
Installation was fairly easy and the online videos are of great help.
I had one small issue post-purchase but that was sorted without any fuss as soon as I contacted the store.
I would definitely purchase through iseekblinds again, and may well be doing so in the near future.
1 comment
shutters
Easy to purchase measure and install, all information at your finger tips to complete the task. Arrived in a timely manner well packed. Big Improvement to the house Thank you
1 comment
Customer S.iseekblinds
Hi Billy,
Thank you for taking the time to write us a review.
We’re so glad to hear that your Plantation Shutters have made a big improvement to your home! It sounds like you were happy with your ent...
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PeterSydney, NSW
Quality products
The blinds were produced with no defects. They fitted perfectly. I bought the motorized blinds and the motors' batteries were fully charged so that once installed they worked immediately. There were a lot of instruction videos available on the web site to make installation easier.
1 comment
Customer S.iseekblinds
Hi Peter,
Thanks so much for taking the time to write us a review. I’m glad to hear your blinds fitted perfectly and you opted for motorisation - it’s certainly an easy way to operate your blinds and ...
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Jasen70South East Queensland, QLD
- 6 reviews
- 4 likes
Great look, great presale service, easy to install.... Only one issue.
iSeek were awesome helping my partner out getting a whole house of roller blinds, some with pelmets, measured up (the videos were great) late last year. 26 windows all up. The build quality is good, the delivery was prompt and the install was easy.
In this heat of summer though, one problem was discovered. The roll of the material on the largest of blinds appeared to slip on one side. So we tried to unroll a little more than the extent of the window to see if that might help, but one side came loose and the material fell out off the roller. I ...
13 comments
Customer S.iseekblinds
Hi Jasen
Thanks for taking the time to write us a review. ...
Read more Firstly, we apologise for not responding to your initial email before you attempted to realign your blind. Our customer service team are on hand Monday to Friday to answer any questions, and we’re sorry they weren’t able to get in touch early enough for you. When we manufacture roller blinds, we follow a proven and acceptable way of attaching the fabric to the tube using a special double sided tape. To achieve a strong hold we cut the fabric approximately 250mm to 300mm longer than the operating drop ordered. This means that the fabric is still wrapped around the tube a few times, even when the blind is at its bottom limit, and holds tight. Where this comes unstuck (pardon the pun), is when the blind is rolled down passed its measured bottom limit and the tube is exposed. Not having the wrap around the tube to hold it in place can cause the fabric to slip from one end, as you have indicated, and can then fall off. To prevent this from happening, and to warn the user they are going too far, we supply stop balls which are to be fitted to the chain. These stop balls are a physical barrier and will prevent the blind being rolled down passed its bottom limit. These stop balls are an important part of the installation process particularly with outside mount blinds (where you don’t have a sill for the fabric to hit and warn you that you have gone too far). We realise you attempted unrolling the blind to address the misalignment. This can sometimes occur, and we do have set instructions available to our customers on how to amend this should it happen. It is an easy fix and one which can be managed without unrolling the blind all the way. We would welcome the chance to check your blind, and reattach the fabric back to the tube should you wish. Alternatively, we will happily remake the blind for you at no extra cost. We will be in touch privately to ensure we reach an outcome you’re satisfied with. Thanks again for your feedback, and we’re happy to know that you were happy overall with the quality of our blinds. Have a great weekend, Mike and the iseekblinds team.
Hi Mike.
Thank you for your reply.
Firstly to explain, the blind was never used beyond the designed length (to the bottom of window frame as measured), and clearly the design did not hold as the length on one side changed over time since install. ...
Customer S.iseekblinds
Hi Jasen
Thanks for the response and your messages both on here and in private. Both Noel and I have viewed your latest image sent via email, and are keen to resolve your issues as quickly as possibl...
Read moree. We will arrange for the affected blinds to be returned to us and will be in touch today to expedite and resolve this for you.
Renee mNSW, 2038
- 26 reviews
- 39 likes
Transformed my room
Recently did my living/tv room with the Bali Snow sheers and they have transformed my room. This was the one room in my house I never felt was quite right and didn’t feel it was so inviting. It’s also north facing and we had a roller blind but it gets stinking hot. These sheers take the edge off the sun without needing to drop the roller blind that we have also. The room feels so much bigger and brighter and lighter - it’s so inviting. It just glows. Photos don’t do it justice because it’s so bright they go dark.
The only thing I would say as...
Read more some written instructions in the boxes on how to install rod and hang the curtains would have been really useful. We had to keep replaying the videos over and over and with my husband on a ladder this wasn’t easy. Also, if the website would calculate the shipping correctly so you’re not receiving additional invoices afterwards this would be great. I had my sheers within 14 days of my order. The material is lovely and we will be using again to do our alfresco area!1 comment
Kylie B.iseekblinds
Hi Renee, thank you for taking the time to write a review. Great to hear you love your beautiful new sheers! We love it when our products transform rooms and the way you live in them. Thank you als...
Read moreo for the feedback - we are working on a number of initiatives to continually improve our website and services and both of these items are on the list. We look forward to assisting you again with your alfresco area. Cheers iseekblindsQuestions & Answers
Kerry P.asked
Do you have Temporary blinds?
1 answer
Customer S.iseekblinds
Hello Kerry,
We sure do! Our temporary blinds will give you great privacy and insulation while waiting for your curtains to be delivered. You can buy them online at our website here: https://www.iseekblinds.com.au/temporary-blinds.html
We hope that helps.
Thanks for reaching out,
The iSeekBlinds team
Kerry P.asked
I need blinds while I am waiting for my curtains?
1 answer
Customer S.iseekblinds
Hello Kerry,
We have the perfect solution. Our temporary blinds will give you great privacy and insulation while waiting for your curtains to be delivered. You can buy them online at our website here: https://www.iseekblinds.com.au/temporary-blinds.html
We hope that helps.
Thanks for reaching out,
The iSeekBlinds team
John Oswaldasked
Hi, I have more of a suggestion than a question. I have had a number of orders for Shutters, and all have been fantastic, and they look GREAT. However my suggestions would be, that for long drop shutters during delivery the frames should not be joined at the corners with the Hoffman keys inserted. During transport the larger packing boxes flex and break out the Hoffman keys. Luckily with mine the Hoffman keys had just enough bite to hold the frame until I screwed the frame in. Just a thought for Quality Control. Cheers John
1 answer
Customer S.iseekblinds
Hi John,
Great to hear from you, and we're so glad to hear you love your plantation shutters!
Thanks for your suggestion. We are always looking for ways to improve the packaging and help our customers achieve the best outcome possible.
It does help to keep the components for a single panel in one box, but I totally understand your point and the last thing anybody wants is for the shutter to arrive damaged.
I will work with the shutter team and packaging company to see how we can improve on this.
Many thanks,
Mike Gubby
Details
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Customer S.iseekblinds
Hi Michelle,
Thank you for sharing your feedback with us. ...
Read more We’re really pleased you’re so happy with your new blockout and sheer curtains! It’s so nice to know that you’re impressed with the quality and look of the product, and they will definitely do a great job of insulating your home against the extremes of temperature you have in Tasmania. Well done on completing the installation yourselves too with the help of our video guidance, we’re glad you found it a family simple process. We apologise for the small post-sale issue you experienced, but are pleased it was all sorted quickly and efficiently for you. We look forward to helping you again soon with some more beautiful window furnishings for your home! Thanks so much again for your review and for supporting our family-owned business. It is most appreciated. Have a wonderful day, Kind regards, iSeekBlinds