iStore Hot Water Heat Pump 180L

iStore Hot Water Heat Pump 180L Questions & Answers

 Verified🏆 2024 Award
Andrew lukies
Andrew lukies · Hot Water Heat Pump 180L

Hello, who is the distributor/ installer in Wollongong for the store 180?

Hot Water M.
Hot Water M.  

hi Call Hot Water Maintenance Wollongong 02 4285 6222

Diego G.
Diego G. · Hot Water Heat Pump 180L

Is this product noisy? Does it work all day? I don't want any noise at night but I need water early morning. I understand I can program it

iStore
iStore   DM   

“Hi Diego G, the iStore is equivalent to a small reverse cycle split air conditioner unit outside. The unit runs for approximately 3-4 hrs per day to reheat a fully used tank. Timers can be set to take advantage of daytime solar electricity generation and can also be programmed not to operate at night as you have requested. The unit will only reheat as required between the 8am to 9pm as you have suggested.

Thankyou - iStoe”

Graeme B.
Graeme B. · Hot Water Heat Pump 180L

We have a 180L interest. We have been away for a month and when we got home I reset the times to come on at 0630 and go off at 2130. For the last few days the fan comes on at the right time but at night the temperature has been down to about 20 degrees and the screen says OFF. I have had to turn on the fan so we can shower. Tonight I removed all time settings so the system should run all the time. Why is it turning off during the day and not coming back on when the water temp falls.

Ralph
Ralph  

Try powering off to reset fully. Software in these is not there best feature.

iStore
iStore   DM   

Hello Graeme, please call the iStore service desk on 1300 515 641 as there are many plumbing reasons for your water to be down to 20 as you have described. Our team has licensed plumbers available and experts in the operation of the iStore products.

Thankyou iStore

PS- We encourage all iStore owners to review the FAQs available at external link  along with the latest manuals available at external link . Clarification and advice is available on 1300 515 641

Don P.
Don P. · Hot Water Heat Pump 180L

Yesterday 8/4/ 2023 we were down to luke warm water. Our iStore 180 is 18 months old... and worked in eco mode very well to then. (yesterday)
We had no response from the control screen so we turned the mains power off then on and the screen worked. We reset the timer 1 and 2 but 3 and 4 would not rest. This started the unit and reached 54 dg within hours.
This morning the unit did not start at the programmed time and no response from the screen which was on. We turned the mains power off and on and the screen was active...we then programmed the temperature from 54 to 60dg still within the program time and nothing has happened.
I recall that the previously 3&4 timer settings disappeared but heated enough on 1to2 being 2 hours so we never worried about it.
Any ides?
Cheers don.

Gary
Gary  

It would be better to direct these questions to solargain ,they would be more qualified, I am just a consumer like you

iStore
iStore   DM   

Hello Don, Thank you for your question, we are happy to help! Please call the iStore help line on 1300 515 636 and we can walk through it with you.
Thanks,
The iStore Team

Ron of the wheatbelt
Ron of the wheatbelt · Hot Water Heat Pump 180L

Does the Istore 180ltr have a Disinfection mode? and what is the highest output temp?

Rebs
Rebs  

Disinfection mode NO
Check local laws as Canberra has an output valve set at 50 deg and the unit can max out at 60 deg
50 deg is hot enough

iStore
iStore   DM   

Hello Ron, yes the iStore does have a weekly disinfect cycle to comply with the Australian water storage regulations. For domestic use our units can be set to 60 degrees, please understand that current regulations enforce the installation of an anti-scald (tempering) valve to reduce the delivery temperature to 50 degrees for the bathrooms. 50 degrees is still too hot to shower under and typically people shower at approximately 40 degrees.

Hope that helps.
Bill - iStore

Andrew T.
Andrew T. · Hot Water Heat Pump 180L

I have left several "Get a quote" messages on your website and never got a reply. Are you guys still in business?

iStore
iStore   DM   

Hello Andrew, we are sorry to hear about your requests, we receive many requests per day automatically logged and distributed internally by our computer system, all are attended to in a timely manner. We do not see any request from you in our database. Please call us on 1300 552 619 7 days a week for iStore support and advice. Thank you.

Rex SCHELBACH
Rex SCHELBACH · Hot Water Heat Pump 180L

Are there ever any issues with the 180 regarding the computer screen/electrics being outside in the rain, sun etc?

iStore
iStore   DM   

Hi. Our systems are built to Australian hot water system safety standards and as such, are safe for use and installation even in high-sun areas or those that experience large quantities of rain. For more information please don't hesitate to give us a call. Kind regards, iStore.

Michael N.
Michael N. · Hot Water Heat Pump 180L

If you set the timers for example for 5 hours, I assume it doesn’t necessarily run for all that amount of time. It just runs for as long as is needed to reheat the water to the set temp, and only IF it needs to be reheated.

Will
Will  

Yeah, it runs till it gets up to temp and stops and if you use enough hot water it'll run again till it is hot

iStore
iStore   DM   

Thank you Michael, you are correct in how the iStore will operate within the the timer window.

Michael N.
Michael N.  

Thanks for the answers. Very pleased so far. Ours was installed by Newcastle Hot Water Services early November. Great friendly efficient team. The heater is in our garage under the timber kitchen floor. It is so quiet we have to concentrate to hear it. It is on eco mode on time of use tariff, so runs whenever it needs. We could put it on a timer during our solar system generation times, but we were advised it will already be much cheaper than our old controlled load Dux, plus our solar system is only 2kW, exports very little and is shaded a fair bit of the year.

Scott.S
Scott.S · Hot Water Heat Pump 180L

When is the WiFi connectivity going to be utilised in either an app or for a smart inverter connected to solar?

Theo F.
Theo F.  

I will like to know the answer to this question too

Scott.S
Scott.S  

Hi Theo.F
Maybe they don't know or care?
Scott.S

iStore
iStore   DM   

Good Morning Scott, Our apologies for not replying sooner, this is not typical of how we operate as a business and can assure you it wont happen again. Could you please provide me with your mobile number and I ensure one of our team members will call you back. Kind regards Michelle

Scott.S
Scott.S  

Hi Michelle,
No apologies necessary, this is a product review website not your business website.
If I’d wanted an answer sooner I’d have rung direct.

Can we not have a simple answer to this question in this forum?

Im sure many would appreciate an answer even if they didn’t actually pose the question.

Cheers and thanks.
Scott.S

iStore
iStore   DM   

Hello Scott, in response to your Wi-Fi question we currently do not have an offering, considering the efficiency of the product and recognition by the Governments Clean Energy Regulator we believe your mind should be set at ease as to its operation.
The iStore has its own ambient sensors to automatically adjust its heating to suit the weather and as such should be set and forget. Our experience in the industry shows that typically settings may be adjusted by very small amounts when the system is new but then remain static from there on.
We invite consumers to engage with us to determine the house demands and therefore what the best initial settings should be. Changes to household situations and holiday homes can be easily re-configured if required but left to its own devices the iStore will produce its hot water, maintain it, and operate without fuss or babysitting.
I did see another discussion overlapping into yours around direct connection to solar PV inverters, we have extensively tested this connection and do not believe that the effort and extremely small savings to be had from this setup are worthwhile. Following on from that the opposite can take effect in winter when generation is not sufficient to drive the unit.
I hope that our reluctance to post cart blanche statements is seen for what it is, a personal service offered by our 7 day per week support technicians.
Thankyou
Bill - iStore

Martin
Martin  · Hot Water Heat Pump 180L

How do you turn up the gas pressure and the hot water temperature thanks

iStore
iStore   DM   

Hi Martin, please call our hotline on 1300 552 619 and we can discuss your needs. Thank you, iStore.

Martin
Martin   

Thanks but they got it solved

Chrissie M.
Chrissie M. · Hot Water Heat Pump 180L

I have just had the 180L unit installed. I have rooftop solar so I've set the timer from 0800-1500hrs, but it's 2000hrs and it has turned itself on. How can I resolve this? Thanks

JKLO
JKLO  

There are 2 timers. So my guess is that the second timer is set to turn on at 2000hrs. Change the timer settings.

iStore
iStore   DM   

Hi Chrissie, it certainly sounds like there is a second timer in place, timer settings and clearing them is covered in the home owner’s manual and also in the videos on the external link  website under the Support menu option.

You are welcome to call the 1300 552 619 support line where we can also advise on those changes.

Thank you
iStore

Will
Will · Hot Water Heat Pump 180L

Can this be installed in a large cupboard space without venting to outside?

iStore
iStore   DM   

Maybe – the iStore requires up to 500 cubic metres of air per hour to flow through the heating system to operate efficiently. Indoor areas can be used where sufficient ventilation is present. Please call us on 1300 552 619 and we can discuss your individual situation prior to installation. Kind regards, iStore.

Geoff
Geoff  

This would also cool your home, the machine is a heat pump, it moves heat from the surrounding air into the water. Not really ideal if you're heating your home also.

Robert
Robert · Hot Water Heat Pump 180L

Hi
Would like to buy the 180l . Is it possible to get a quote with installation.
Thanks
Robert

iStore
iStore   DM   

Hi Robert, there are many factors that determine a hot water installation price and they are best answered by a local installer familiar with your state requirements and of course your current hot water system and needs. The iStore comes in 2 different sizes, the 180L and the 270L and selection of the most suitable should be discussed with the installer.

Please call the 1300 552 619 and when we know your location we can put you in touch with an installer near you.

Robert
Robert  

Thanks

Get an answer from our members and iStore representatives

Select a listing for your question
iStore Hot Water Heat Pump 180L

Extra Information

ProductReview.com.au award logo

iStore Hot Water Heat Pump 180L is a ProductReview.com.au Awards Winner for 2024, 2023, 2022 and 2021. Learn more

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.