iStore Hot Water Heat Pump 270L

iStore Hot Water Heat Pump 270L Questions & Answers (page 2)

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Rohan
Rohan · Hot Water Heat Pump 270L

We are looking to replace the current gas hot water system in the backyard (very close to outdoor seating area).

How loud does the iStore unit get when it is operating? I want to understand if the noise levels are high enough to become an issue.

Thanks.

iStore
iStore   DM   

The iStore units have a rated 46db sound emission measured at 1m from the unit, this is typically slightly less than a standard split system type air conditioner that you may be familiar with. Typically the unit will operate in bursts of approximately 1 to 1.5 hrs when required so it does not make a noise continually. The unit comes with inbuilt timers to take advantage of daytime electric solar panel generation and as such can be limited to operation time and hence avoid evening and night operation if required.

Please feel free to call us on 1300 552 619 and we can discuss your specific concerns.

Ian Cooper
Ian Cooper  

I have had my istore for nearly 2 years but just resently the fan will not shut off after it get to the required temperature the only way to turn it off is to do it on the touchscreen and when it comes on again to reheat same thing fan stays on
I have contact the local service team
Ian

Angelo
Angelo  · Hot Water Heat Pump 270L

How much does it cost to instal and how much rebate do I get in nsw

iStore
iStore   DM   

Hi Angelo, there are many factors that determine a hot water installation price and they are best answered by a local installer familiar with your state requirements and of course your current hot water system and needs. The iStore comes in 2 different sizes, the 180L and the 270L and selection of the most suitable should be discussed with the installer. The federal government incentives(rebates) vary depending on location and market forces but are approximately $1050 for the 180L and approximately $945 for the 270L.

Please call 1300 552 619 and when we know your location we can put you in touch an installer near you.

ColinM
ColinM · Hot Water Heat Pump 270L

Our iStore 270l was installed in June and has worked to produce hot water since then. We noticed that the temperature was lower than our former gas system and although we do not like it, we accept that this is due to regulations. However, the pressure is much lower than our previous system, much lower than I would have expected from the answer given on page 19 of the troubleshooting guide. We went away for a couple of weeks and when we returned it seemed even lower, so low that we cannot now have a proper hot shower. To get enough pressure to work the shower, we have to add so much cold water that the shower is lukewarm. At the kitchen, pressure is also too low to be able to efficiently rinse plates. The system does not seem to be working in a manner fit for purpose. Should we contact the service agents?

iStore
iStore   DM   

Hi Colin. It sounds to us like this is a valve issue. Get in contact with our service team and we would be happy to come out and resolve this issue for you.

ColinM
ColinM  

From ColinM
Response from iStore was immediate and very effective. Many thanks to Phil on the phone from Perth for his help. Our hot water now seems just fine.
Thanks!

Sean
Sean  

Colin, you can set temperature as well. I’ve noticed the iStore switches off a little early than set temp so I set mine to 64.0 to ensure tank is above 60.0 (usually switches off around 62.0) Heating via normal eco heat transfer is about 1.5 hours at 1kWh. On my PV system running at peak time of day heating is 100% off PV. Hope this helps

Bevan
Bevan · Hot Water Heat Pump 270L

Hi guys - amazing reviews and considering this unit with solar but wondering how it will perform in Hobart’s climate

iStore
iStore   DM   

Hi Bevan, the iStore units work well in Tasmania as it has internal computer controls to monitor the ambient temperature and adjust settings to suit the surroundings. We recommend that our units operate during the day to take advantage of the warmer daytime temperature and, when present, take advantage of rooftop solar electric panels generation.

Running any heat pump at night is counter productive.

The Federal Government enforces manufacturers to test all equipment in the diverse climates of Australia and as such the iStore actually attracts a higher government incentive in the colder areas as greater savings are realised in colder climates.

Please feel free to call us on 1300 552 619 to discuss you individual needs.

Thankyou

Nicole T.
Nicole T. · Hot Water Heat Pump 270L

Hi, I was just wondering if 270L was enough for 8 people to have showers one after the other?

iStore
iStore   DM   

Hi Nicole, thank you for your question, and apologies for the delay in getting back to you. According to the Australian government, hot water manufacturers should allow 50 litres of hot water per person per day. With 7 litre/minute shower heads that equates to a 7 min shower. If 8 showers of 7 mins each are taken without any time in between then that’s 56 minutes and 400 litres.
I recommend the Tandem iStore 360 Litre system for you needs, this configuration provides a 120 litre per hour recovery speed so when you combine the 360 litre stored plus the recovery in the hour during showers that adds up to 500L of hot water delivered in the first hour.
Please see information sheet here external link  and we are happy to take your call on 1300 552 619.

Mitch
Mitch · Hot Water Heat Pump 270L

is it true that Evo Heat EVO270 and the iStore heat pump are exactly the same?

iStore
iStore   DM   

Hello Mitch, our products may share similar roots but our product is brought to you by 75 years of plumbing experience, we are owned and operate by plumbers. When you call us you speak to experts in the operation of the iStore and how to get the very best from the unit at the lowest operating costs. Feel free to call us on the 7 day support 1300 552 619 number to find out the iStore difference.

mpl
mpl · Hot Water Heat Pump 270L

Give a rough cost to install the unit

Gavan K.
Gavan K.  

3k
Still twice the cost of a 7star instant gas

iStore
iStore   DM   

Thanks for your question. The system cost will vary depending on installation requirements. Additionally, there are varying Government incentives available to you for installing our accredited energy efficient products depending on your individual circumstances and location within Australia.
Please contact us for further details and price indication.
iStore Air to Energy - 1300 552 619

olga.kanter
olga.kanter · Hot Water Heat Pump 270L

Hi, We need to change our Gaz hot water 135L to the heat pump electric. Do you have a similar capacity Istore unit? What is the price? Warranty
? We are in Mt Eliza Vic. Thank you

Gavan K.
Gavan K.  

They are about 3_4k installed .
Warranty are very average at 2years and which is a concern for an expensive upfront costs its a gamble as there are so many things to go wrong and you may need up to 3 tradesmen

iStore
iStore   DM   

Hi Olga, thanks for getting in touch with us directly in March on our national iStore hotline 1300 552 619. Our team of qualified plumbers, electricians and refrigeration mechanics are always available to answer any questions. Kind regards, iStore

olga.kanter
olga.kanter · Hot Water Heat Pump 270L

Hi, I am in MT Eliza Vic. 3930 we have 6.6 KW solar looking to replace our hot water. Please advise on price and reliable installer. How many liters of water? Warranty? Where is that made? Thank you.

iStore
iStore   DM   

Hi Olga, thanks for getting in touch with us directly in March on our national iStore hotline 1300 552 619. Our team of qualified plumbers, electricians and refrigeration mechanics are always available to answer any questions. Kind regards, iStore

Alan T
Alan T · Hot Water Heat Pump 270L

Will the IStore operate efficiently in Hobart Tasmania

iStore
iStore   DM   

Hi Alan, thanks for the question! The iStore can operate in the cold conditions of Hobart, Glen Morris reviewed the iStore and said, "At Mt Toolebewong at 700 meters of altitude it gets pretty cold, we had 10cm of snow. The iStore worked just fine we had plenty of hot water.”
You can find out more about this review here: external link 
Kind regards, iStore

Loretta M.
Loretta M. · Hot Water Heat Pump 270L

How often does the anode require replacing?

iStore
iStore   DM   

Hi Loretta, the anode check/service is 5 yearly. If there's anything else we can assist with, please contact us on 1300 552 619. Kind regards, Ebonnie - iStore.

Kelly
Kelly · Hot Water Heat Pump 270L

Does this system require it's own power source direct from the meter box or can it be connected/plugged in to an existing external power point?
Thanks in advance

iStore
iStore   DM   

Hi Kelly, The iStore is power consumption is extremely low compared to traditional hot water systems. However, some changes in the latest edition of the Australian Standards Wiring Rules came into effect 1 January 2019. These changes require electrical and compressor driven hot water appliances to be installed on a dedicated circuit with a Residual Current Device (RCD) installed. A lockable Isolation Switch shall also be installed at the iStore, these requirements are standard everyday works for licenced electricians and readily available across Australia.

Kind regards,
iStore

Jo
Jo · Hot Water Heat Pump 270L

What is the office number as I've called both numbers listed above and they do not work?

iStore
iStore   DM   

Hi Jo, thank you for the message. Please try 1300 552 619, if this doesn't work please let us know. Kind regards, iStore

Liam.S
Liam.S · Hot Water Heat Pump 270L

Hi, does This unit have a timer so I can program it to work only during daylight hours?

iStore
iStore   DM   

Hi Liam, Yes the iStore does have two built-in timers that are completely programmable by the home owner, combine those with our solar optimized mode and this will be the cheapest way to heat your water FREE.
The iStore draws a tiny 1kw while heating and most modern rooftop solar PV systems can easily produce that amount spare.

Please also have a look at the online videos at: external link 

AND

The frequently asked questions at: external link 

Thank you very much.
iStore

Dave
Dave · Hot Water Heat Pump 270L

Would a 270 litre I store system provide enough water for a family of 6 or 7 in house thanks

iStore
iStore   DM   

Hi Dave, yes definitely. The iStore can produce 100L of water per hour over 24 hours. If there's anything else we can assist with please contact us on 08 9203 1272. Kind regards, iStore.

parvolucky8
parvolucky8 · Hot Water Heat Pump 270L

Does it uses solar energy or only thermal energy?
What the cost and time for installatio?

Don
Don  

You can program it to run only during your solar production hours. So it uses the excess power to heat up the water during the day.

iStore
iStore   DM   

Hello parvolucky8, thank you for your enquiry. If you could please contact our office on 1300 552 619, we can have one of our local agents provide you the answers to your questions. Kind regards, iStore.

parvolucky8
parvolucky8 · Hot Water Heat Pump 270L

Does it uses solar energy?

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iStore Hot Water Heat Pump 270L

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