Slow warranty work
Just on 2 year old D Max twin cab air con warm so we went to dealer rang the next day to see how long a wait for part. We were brushed of with part on back order. Next day rang customer care Australia told them problem and if they could find out how long for part to get in. Took phone number and would ring dealer and get back to me. Rang the next day again and was told person out at the moment but would ring back that day. Same dealer left loose bolts on sump plate. They might be a good ute but there warranty works and after service needs a lot of help.
Tweed Coast Isuzu
Wanted a quote for 2018 mux. Wouldn't give us one with out giving him a credit card to show we were serious.
Paid a deposit at his competitor later that day from Gold Coast Isuzu.
Hows that for serious.
Slack Sales TEAM
Travelling via Bathurst after visiting friends. In the throes of changing my vehicle. Fairly well settled on the ISUZU D-Max product.
Clancy Motor Group is located on highway heading east from Bathurst, a multi franchised outlet.
Walked around the displayed vehicles outside. No awareness of any sales people. Entered ISUZU showroom nil people there, walked through the other three or four showrooms Hyundai, Mitsubishi, and so on. Still not a soul in sight.
A female clerk was at a computer in a small enclave. A young male appeared, stood in an...
Very satisfied with salesman
We are purchasing a twin cab D Max from Orange Motor Group the sales yep Richard Prior was very helpful very good product knowledge and the experience was great the rest of the staff are cheerful and go out of their way to help this is why we ordered our new D Max thank you Richard and staff of OMG
Am in WA and tried to buy the latest MUX in Havana brown colour. Well none in WA and if you want one you have to pay $1400 freight or wait 6 to 9 weeks. So why advertise an SUV in all these colours when you can't get one. They only want to sell the colours they have in stock. Very bad for their business. All the excuses under the sun, there should be a disclaimer no 4x2 in havana brown. New colour, so what, don't advertise it.
Werribee Isuzu Ute are the best of customer service.
We are so happy to bought Isuzu Mux LST at Werribee Isuzu Ute. They give us an excellent customer service and great deal :)
Took advantage of travelers charging double the correct fee for Isuzu DMAX service
We were travelling interstate when our Isuzu DMAX was due for its 30,000km service. We checked Isuzu's dealer list and found Midwest Isuzu Trucks were dealers in Geraldton WA. When we called them, they said they normally service Isuzu trucks but they were authorized to service the DMAX. They DID NOT tell us there was a more suitable service outlet servicing utes in Geraldton. We delivered the vehicle to them at 7am and were kept waiting until after 5pm for it to be returned. Another customer had an identical vehicle serviced the same day and we...compared invoices and he had more work done than we did, but we were charged over $400 more than him because the mechanic who worked on our vehicle was a very slow worker. We confirmed that the correct charge for the 30000km service on our vehicle was $430.00, but we were charged a whopping $905.55, and that was despite the usual wheel rotation not being required because we were getting new tyres 2 days later. When I queried the account I was told they ''probably undercharged the other guy'' and that they had to take our front wheels off to grease the bearings (they took all 4 wheels off the other vehicle, and they claimed to check ALL bearings but apparently did so without removing our rear wheels!). They also said they had to change the bulb on the rear number plate light on our vehicle and claimed that took considerable time. It did! We watched the mechanic and couldn't believe how slowly he worked. I believe Midwest Isuzu took unfair advantage of the fact that we were travelers and had limited capacity to choose a service supplier when passing through an interstate town. I am disgusted at what I believe was an unconscionable rip-off. Sadly, it appears Isuzu takes no responsibility for their dealers' conduct, despite authorizing them. I consider that unsatisfactory and a poor reflection on Isuzu. I have raised complaint with Isuzu Customer Care and am awaiting reply.
ISUZU after sales service.
The after sales provided by the dealer, where I bought my MUX, leaves a lot to be desired. I took the vehicle back when it developed a very noisy creak whenever I went over a speed bump. This followed driving through 3-400 mm of water on a flooded road. They sprayed some lubricant underneath and said it was fixed. It wasn't! I took it back but this time it was raining so it did not creak when driving over speed bumps. Presumably the water was lubricating the wearing part. The noise has almost gone. This is not a good sign as i...t indicates that the tolerance where the wear is taking place has opened and therefore can only get worse. The mad thing was that the tech who came on the test drive told me not to worry because when it finally breaks it will be covered by the warranty! He wont be in the car at the time. I will, and who else, goodness knows. But Isuzu are putting our lives in jeopardy and do seem to care.
Major Motors (O'Connor)
They diagnosed and fixed my isuzu ute problem fast, I would go back there again. The service advisor was very helpful.
Not honest enough
Just bought a car Isuzu Dmax from them. well I think I got good deal. Tinted windows, carpets as extra. $45900.00 drive away. And I got much more extra, which I paid for it. (Canopy) i simply wanted different canopy but I end up getting a trades men type of canopy. My family car does not look like a family car anymore. The extras I paid was way over comparing to recommended retail price. Please do your research before you purchase your new pick up truck, do not let the dealers give you the prices.
Bad customer service
Questions & Answers
Does ISUZU Australia stand by their dealerships or by their customers who are dealing with bad service, we have a dealership in Cairns, that are misleading the customers to the extreme.
From personal experience that I am currently going through....definitely stand by their dealership. Actually i don’t even think it is a matter of standing by them, more than it is they are stingy & have extremely poor customer service from the top. Why would the dealerships treat us any different when they have Isuzu Australia as their example. It is a shame because I love this car & rave about it to others. No more, I’ll be telling people all about Isuzu Australia & disgusting customer service. My next thing to do is put a formal complaint to Department of Fair Trading.
Purchased a 2019 4X4 mux demonstrator and the dealer agreed and supplied and fitted a tow bar - wiring and electric brakes so we could tow our tandem Jayco Sterling caravan the tow bar part number 5867618300 and the tongue part number 5867619440 and displays for trailer towing only even though it is showing 3000 rated have contacted customer relations with no acceptable answers . should i tow a caravan with this Gary Kruger
Just wondering if anyone has opinion of the service department at northern Isuzu bundoora?
I cannot help you with Bundoora. Some have said their pretty efficient at their work, and ensure the vehicle is presented to you in good clean condition.
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