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IVAA Jewellery Claim Management

IVAA Jewellery Claim Management (page 3 of 7)

4.9 from 136 reviews

Reviews

4.9

136 reviews
5
(128)
4
(6)
3
(1)
2
(0)
1
(1)
  • Transparency
    4.9 (43)
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Reviewer Photos & Videos

Julie

JuliePerth, WA

insurance claim

published

very quick response to any questions and processing procedures extremely happy with the service with IVAA
Defiantly recommend
Amy was very respondent to any questions or processes kept me informed at all times

Karrin Mealey

Karrin MealeyNew South Wales

Great

published

I found Staff (Donna) very Helpfull and very Profesinal and made my Claim very easy to have done.

They where very flexible with all that I required.
I was very upset when I lost this piece of Jewellery and they made the process easy.

A happy result

published

The outcome was good and there were minimum hassles. Staff (Amy) were easy to deal with and flexible.
The process was slower than expected but we were kept well informed and knew what was happening.

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Memories saved

published

I was devastated that I lost a very personal and valuable piece of jewellery. IVAA smoothed the pathway with replacement insurance and I am thrilled to have my chosen jeweller remaking my treasure.

Kerrie Anne P.

Kerrie Anne P.Hunter Region, NSW

Insurance Claim

published

I found their personnel to be friendly, confident, competent and knowledgeable, thus making the process to claim for my lost jewellery extremely fast and without any issues. Thank you for your assistance.

Bill R.

Bill R.South East Queensland, QLD

Excellent service.

published

Very good knowledge of my needs and responded very quickly to the matter
I would unhesitatingly recommend them to anyone who needs information on replacement of jewellery. My requirements were completely satisfied.

Robyn L.

Robyn L.Perth, WA

Insurance claim

published

I am very impressed with the help I received with the my claim and the way Donna was in the courteous way she attended to a few items that had not been included on the listing that she had received prior to speaking to me then she kept me updated on a regular bases.

Talal

TalalSydney, NSW

Perfect in every Way would highly recommend

published

Just wonderfull and helpful great old fashion respect and help with a great attitude highly recommended and very polite and informative Andrew forbes was great all the way and very fast and emails was constantly sent and up dated questions were answered as soon as answered great job and a great team over there keep up the great work

AmyG

AmyGSydney, NSW

  • 2 reviews

Sensitive and prompt

published

Amy totally understood the importance of the claim management and was courteous in all her dealings, professional but caring. She kept us updated regularly and was prompt to revert back too. Highly recommend her services.

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A star of the darkness

published

Amy used her professional working attitude to help us deal with our claims. She totally understands what is our situations and how to help customers to sort out the different issues. She is worthy of recommendations.

K Daniel

K DanielMetropolitan Adelaide, SA

Excellent customer service.

published

My consultant Amy Fisher at IVAA was outstanding in her customer service. She was extremely professional, helpful and understanding. I too received regular emails and telephone calls during my claim. I would strongly recommend Amy to any prospective clients in the future.

Claud J M

Claud J MSouth East Queensland, QLD

Great helpful process

published

So very understanding and helpful in regards our loss and are and have made the process so accommodation and extremilly helpful to us and who we choose to deal with. Well done and thank you

Great Customer service

published

They are extremely professional and assist where ever they can, they made an unpleasant situation easy ,
and kept in touch ever step of our insurance claim, Well done!! Will recommend them anytime.

Tony

TonyGreater Melbourne (Metropolitan), VIC

Excellent Service- Highly Recommended.

published

Veronica and Staff at IVAA were very helpful, efficient and understanding of my circumstances. I received regular emails and courtesy phone calls on a regular basis during my claim process. Although not totally happy with the end result but you can never replace a wedding ring.

Frank

FrankSydney, NSW

Lost wedding ring

published

IVAA together with Angela were most helpful and efficient in processing my claim. I thank them. The had been on my finger for the last 48 years until it had to be removed after an accident.

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Excellent staff chrissy with full knowledge and did the job effectively well.

published

During this vunerable time, Chrissy left me with no worries as she asked details and emailed me the claim progressing step by step. I had no concerned about this part of loss claiming at all. I know she will do the job well.

Wonderful Service Thank you!!!

published

Thank you Angela - you kept us informed and you kept in touch with us, you were helpful and replied to all our emails and that was important to us - our claim is now settled and we are so so grateful - thank you again Angela!

1 comment
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Just Us!

Thanks for your 5 star review and kind words for Angela. I’ve share this with our team and thanked Angela for helping you with your claim.

Kerry

KerryPertk

Great service

published

I am delighted with the help I received from Amy with processing my recent claim for a lost necklace. Woukd definitely recommend this company

1 comment
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Kerry,

Thanks for your feedback, 5 star review and recommendation! We are so glad that we have been able to help. I’ve thanked Amy for her hard work and circulated your comments to our team. Hope you have a great weekend.

Sp23

Sp23

  • 2 reviews

Good service

published

I used IVAA through a home insurance claim and found my appointed contact (Rachel) to be very helpful and patient with silly questions from me.
You describe the jewellery you are claiming and they source all quotes for replacement.
They explain step by step and confirm everything by email.
Great service!

2 comments
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Afternoon Sp23,

Thank you for leaving us such great feedback! I forwarded your comments to our team and thanked Rachel for her work. Hope you have an excellent week.

Sp23
Sp23

You’re welcome and thank you. I like to give credit where due and am glad the feedback is actively passed on.

InS

InSMOUNT ELIZA

Outstanding customer service!

published

Throughout this process we cannot fault or complain about any of the assistance given by Veronica. She has kept us totally aware of the stage the process was up to and what was happening next. Outstanding customer experience!

1 comment
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
Page 3 of 7
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Questions & Answers

Dee

Deeasked

If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.

5 answers
Rodney
Rodney

Veronica Gearing was very professional

Dee
Dee

ThNk you.

Dee
Dee

Hi Rodney. Thank you. I will look her up. I have lost my engagement ring and no matter how I try to describe the diamond on the shoulders which were very unique, this officer is not satisfied.

Jonno

Jonnoasked

Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?

2 answers
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.

Jonno
Jonno

Thanks Matthew. I’ll email.

GAYA

GAYAasked

hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss

1 answer
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? clientsupport@ivaa.com.au

Get an answer from our members and IVAA Jewellery Claim Management representatives

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