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IVAA Jewellery Claim Management

IVAA Jewellery Claim Management (page 3 of 7)

4.9 from 171 reviews · View Statistics
Listing monitored by IVAA Jewellery Claim Management

Reviews

4.9
171 reviews
  • Transparency
    4.8 (73)
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Reviewer Photos & Videos

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Amazing service

published

I lost a charm that I had specially made of my late husbands face the I put on my bracelet. I lost it and my insurance company were amazing. They went all out to sort this for me and I’m extremely grateful

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Rodney
RodneyGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Home Burglary

published

IVAA and our appointed consultant Veronica was extremely helpful and professional. IVAA - Veronica was also very sensitive to our needs and the loss we incurred after the burglary. We cannot commend IVAA & CGU highly enough as they both handled our particular case with a high degree of efficiency and professionalism. Thank you IVAA

Excellent service

published

IVAA ensured Hospitality throughout the services delivered which are highly appreciated.
Timely following up and enabling easier options to choose from among available vendors in finding a replacement.
Recommended reward for Amy who offered great service.

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Billie B.
Billie B.Sydney, NSW
  • 3 reviews

Insurance Claim

published

Problems were caused by my original contact with my insurer's claim department when I was given the incorrect information. Veronica put up with my frustrations and answered my emails promptly and efficiently. I would recommend them

Leanne
LeanneMetropolitan Adelaide, SA
  • 2 reviews

Prompt Service

published

Very happy with the service I received from Lucy. My claim was processed quickly and efficiently. All my options were explained and she was in touch through the whole process.

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L Pearn
L PearnPerth, WA

An uplifting experience

published

IVAA provided a very friendly efficient service and delivered excellent information which showed remarkable knowledge and experience. Great care and consideration was demonstrated. It was a pleasure to have such a positive and educational interaction.

Cathy
CathySouth Australia
  • 3 reviews

Very efficient service

published

Thank you for all your (in particular, Danii) help in assisting with my claim. Service was efficient and friendly with regular email updates from both Danii and other staff, which was appreciated.
Also, IVAA provide an extensive list of Jeweller options.

Kerryn
KerrynMetropolitan Adelaide, SA

Very happy customer

published

I was very happy with IVAA Jewellery.
My ring was accidentally damaged and I wanted it to be remade exactly the same and not just replaced with another ring, using my preferred Jeweller, Veronica at IVAA was constantly updating me on the insurance claim and it was quickly approved to be remade at my preferred jewellers without issue. I’m looking forward to having my ring remade exactly the Same.

Danielle S.
Danielle S.Perth, WA

Friendly and efficient! !!

published

IVAA Jewellery, are fast and efficient, reliable and friendly. I just wanted to say thank you for all your help and your patience and i will 100% for whatever reason be in contact for your service if needed in the future.
You don't find many companies these days that are willing to help you and look after your needs not theres, which is a nice change.

Thank you to all at IVAA.
D.SILVI

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kittykat65
kittykat65sydney
  • 4 reviews
  • 5 likes

Quick service - during a stressful insurance claim

published

Happy with the IVAA Jewellery Claim Management, they have sorted and finalised my claim for the jewellery portion of my insurance claim. This is such good service, as I am still waiting for my insurance company to make contact with me in regard to all my other household items. What was a stressful situation has been made a lot more bearable thanks to their prompt service. Good job Donna!

McArthur
McArthurNew South Wales

EFFICIENT SPEEDY AND PLEASANT INSURANCE CLAIM

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Was a pleasure to work with IVAA nothing was to hard, everything was made easy for me and it was important as my gold bracelet which was lost was a present from my late husband. Mine was an insurance claim.

Excellent support at a time it was required

published

Yuliya contacted me in a very short period of time I was informed by my insurance company that IVAA would be asked to review my specialist claim. She informed me, via email and phone call, about the necessary steps, options and even checked to see if I was satisfied with the situation. This took place over the Christmas break so conventional office hours were kept.
I am very happy and grateful with Yuliya's support.

INSURANCE CLAIM

published

My claim was handled in a very quick, efficient manner, with a perfect end result. My case manger was easy to contact and a pleasure to deal with. Could not be happier with the outcome.

The best when you needed it the most

published

The best experience with IVAA during such stressful time I had. IVAA deserve 5stars as they provide you with 5 star service.
I will recommend IVAA to my friends and family

Lee56
Lee56South Australia
  • 3 reviews

INSURANCE CLAIM

published

I lost my ring, the whole procedure was made very easy. They kept me completely updated and how long it took to finalise the claim was outstanding. Happy with the outcome.

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BC01
BC01East ivanhoe
  • 2 reviews
  • 1 like

IVAA SETTLEMENT

published

Hi , I’m just wondering why is there an option for “cash setttlement” on the page where I had to describe verify my stolen item but when I spoke to the girl that I was dealing with she told me there isn’t an option for cash settlement?

Ian M.
Ian M.Perth, WA

Brilliant insurance Claims do exist

published

I had lost a ring and a brooch at Melbourne Airport and their security team found nothing but the IVAA team solved my problems. They were courteous, prompt and remarkably efficient.

Marrianne N.
Marrianne N.Perth, WA

Insurance claim

published

I found them very easy to deal with made it a no stress procedure and i thank them for helping me replace my special item thankyou Donna for all you help

Danielle
DanielleSouthwest, VIC

wonderful service

published

IVAA were tasked with jewellery replacement after house was burgled. I hung up from insurance company and within minutes I had a call from IVAA to arrange replacement.
Service was friendly, efficient and professional.

Sam Mas
Sam Mas
  • 2 reviews
  • 1 like

Outstanding Customer Service

published

I greatly appreciate Donna's excellent and prompt customer service. She is a great asset to any organisation. Her professionalism and unbiased and impartial view on the matters as well as taking the ownership of the issues is outstanding and exceptional. I believe her experience in customer service and handling such issues pragmatically have contributed significantly for her stellar performance. If, every dark cloud has a silver lining, she is just the silver lining in my matter.

Sue
SueMetropolitan Adelaide, SA

Absolute pleasure to deal with

published

Amy dealt with my claim and process couldnt have been more efficient or professional. Every aspect was taken care of meticulously and made my experience extremely easy and stress free. Her knowledge and understanding was truly exemplary with fantastic customer service and communication.

Pleasure to deal with, in Stressful times.

published

IVAA were asked by my insurer NRMA to follow up and get quotes for a claim on a Diamond lost from ring. IVAA representative efficient punctual pleasure to deal with.

Ves
VesIllawarra, NSW

Professional and great service

published

Yuliya was a pleasure to deal with. She kept me informed throughout the whole process and understood my needs when I needed to look after my family. Fantastic customer service skills. Thank you Yuliya.

Professional, prompt and delightful experience.

published

Veronica demonstrates her understanding of the process and industry. She kept me informed throughout the process and ensured I understood the process and I felt empowered to ask questions through the process. The demonstrated excellent customer service - it was a great experience - I would use IVAA again.

michael smith
michael smithMetropolitan Adelaide, SA

great customer service

published

danni was direct witth her work and very prompt,nothing was too difficult for her.even if she was not available,danni had one of her team members fill the void namely angela and i was kept up to date as to what was happening with my claim.

Page 3 of 7

Questions & Answers

Dee
Deeasked

If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.

5 answers
Rodney
Rodney

Veronica Gearing was very professional

Dee
Dee

ThNk you.

Dee
Dee

Hi Rodney. Thank you. I will look her up. I have lost my engagement ring and no matter how I try to describe the diamond on the shoulders which were very unique, this officer is not satisfied.

Jonno
Jonnoasked

Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?

2 answers
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.

Jonno
Jonno

Thanks Matthew. I’ll email.

GAYA
GAYAasked

hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss

1 answer
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? clientsupport@ivaa.com.au

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