Reviewer Photos & Videos
My lost ring
Unthinkable happen but rest assure l was very impressed the service l recieved the excellent time management was perfected beautifully and the communication was excellent with total respect always thankyou
IVAA contacted me after we submitted an claim for a lost diamond through our insurer. The person we dealt with (Lucy) was very professional and kept us informed at each stage of the process.
My husband lost his wedding ring. IVAA (our consultant Lucy) were wonderful. Lucy kept me updated regularly. She was always approachable and quickly responded to my emails. Lucy maintained a high standard of communication with all parties. Thank you for the professionalism you displayed.
I lost a charm that I had specially made of my late husbands face the I put on my bracelet. I lost it and my insurance company were amazing. They went all out to sort this for me and I’m extremely grateful
IVAA and our appointed consultant Veronica was extremely helpful and professional. IVAA - Veronica was also very sensitive to our needs and the loss we incurred after the burglary. We cannot commend IVAA & CGU highly enough as they both handled our particular case with a high degree of efficiency and professionalism. Thank you IVAA
IVAA ensured Hospitality throughout the services delivered which are highly appreciated.
Timely following up and enabling easier options to choose from among available vendors in finding a replacement.
Recommended reward for Amy who offered great service.
Very happy with the service I received from Lucy. My claim was processed quickly and efficiently. All my options were explained and she was in touch through the whole process.
An uplifting experience
IVAA provided a very friendly efficient service and delivered excellent information which showed remarkable knowledge and experience. Great care and consideration was demonstrated. It was a pleasure to have such a positive and educational interaction.
Very efficient service
Thank you for all your (in particular, Danii) help in assisting with my claim. Service was efficient and friendly with regular email updates from both Danii and other staff, which was appreciated.
Also, IVAA provide an extensive list of Jeweller options.
Very happy customer
I was very happy with IVAA Jewellery.
My ring was accidentally damaged and I wanted it to be remade exactly the same and not just replaced with another ring, using my preferred Jeweller, Veronica at IVAA was constantly updating me on the insurance claim and it was quickly approved to be remade at my preferred jewellers without issue. I’m looking forward to having my ring remade exactly the Same.
Friendly and efficient! !!
IVAA Jewellery, are fast and efficient, reliable and friendly. I just wanted to say thank you for all your help and your patience and i will 100% for whatever reason be in contact for your service if needed in the future.
You don't find many companies these days that are willing to help you and look after your needs not theres, which is a nice change.
Thank you to all at IVAA.
EFFICIENT SPEEDY AND PLEASANT INSURANCE CLAIM
Was a pleasure to work with IVAA nothing was to hard, everything was made easy for me and it was important as my gold bracelet which was lost was a present from my late husband. Mine was an insurance claim.
Excellent support at a time it was required
Yuliya contacted me in a very short period of time I was informed by my insurance company that IVAA would be asked to review my specialist claim. She informed me, via email and phone call, about the necessary steps, options and even checked to see if I was satisfied with the situation. This took place over the Christmas break so conventional office hours were kept.
I am very happy and grateful with Yuliya's support.
My claim was handled in a very quick, efficient manner, with a perfect end result. My case manger was easy to contact and a pleasure to deal with. Could not be happier with the outcome.
The best when you needed it the most
The best experience with IVAA during such stressful time I had. IVAA deserve 5stars as they provide you with 5 star service.
I will recommend IVAA to my friends and family
I lost my ring, the whole procedure was made very easy. They kept me completely updated and how long it took to finalise the claim was outstanding. Happy with the outcome.
Brilliant insurance Claims do exist
I had lost a ring and a brooch at Melbourne Airport and their security team found nothing but the IVAA team solved my problems. They were courteous, prompt and remarkably efficient.
I found them very easy to deal with made it a no stress procedure and i thank them for helping me replace my special item thankyou Donna for all you help
IVAA were tasked with jewellery replacement after house was burgled. I hung up from insurance company and within minutes I had a call from IVAA to arrange replacement.
Service was friendly, efficient and professional.
Outstanding Customer Service
I greatly appreciate Donna's excellent and prompt customer service. She is a great asset to any organisation. Her professionalism and unbiased and impartial view on the matters as well as taking the ownership of the issues is outstanding and exceptional. I believe her experience in customer service and handling such issues pragmatically have contributed significantly for her stellar performance. If, every dark cloud has a silver lining, she is just the silver lining in my matter.
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
IVAA Jewellery Claim Management
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? email@example.com
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