Reviewer Photos & Videos
Angela was so helpful and patient. The process took longer than necessary because I had trouble in having to deal with the stolen jewellery. Angela was so patient and kept in touch, encouraging me to complete the paperwork. Once done it was sorted very quickly. My emails were addressed almost immediately. Thank you Angela!!
Very easy and hassle free process
Andrew was helpful every step of the way and was in contact through every stage of the claim. I have never made a claim and was expecting it to be a long drawn out process. After providing the initial documents and description IVVA took care of the rest and in a great timeframe. Certainly helps you feel better after losing a much loved piece of jewellery. Great service.
Very happy outcome, for one upset customer
After losing my entire wedding ring set I was beside myself. I’d spent hours retracing my steps to try and find them. Finally come to the conclusion that they were gone and I’d need to replace them. Put in a claim, got a call from Ben about a week later. And this process could not have been any smoother for me. He went above and beyond to help try and find what I had. In then end we’ve decided on the best possible outcome and I couldn’t be happier.
Thank you very much!
Replacement earring of great sentimental value, so excited.
Thank you IVVA for your very helpful explanation of the process regarding assessment of value. I have now arranged for a new earring to match the gold and diamond earring that had been made from my Fathers pacing Cup Trophies in 1997 to be manufactured with the approval of the Insurance Company. very happy.
Excellent customer service
I am so impressed with the service I received from Veronica and Yuliya. Very efficient, patient & the follow up by these ladies was one of the best customer service that I have experienced. I was always being informed of the stage where my claim was at. Thank you !! Would definitely recommend.
Turns unpleasant into semi pleasant!
I had Rachel Hunt as my contact, and she made the very unpleasant experience of being robbed and having all your sentimental and valuable possessions stolen, never to be seen again, semi pleasant. It was an easy and enjoyable pleasure to speak with Rachel on the phone. Her continued contact via emailed updates and notifications, letting me know where the claim had progressed to next was very welcoming. I didn't have to worry that "I was forgotten about" or that "my claim was on the bottom of a pile somewhere" My claim time period even fell over...the Christmas public holidays and I had at least 2-3 of Rachel's co workers email me information on her behalf. I don't know if this was actioned by Rachel herself of if it is a company policy procedure....but I like it, and I appreciated it very much. I hope that Zac, whom I dealt with at Auto and General Insurance or the company itself can be privy to the feedback as good work should always be acknowledged. In the end, even though Rachel was making the transaction as easy as possible, it still got to be too difficult when dealing with the chosen jewellery store, after Id selected my jewellery, I was then not welcomed to the sale price etc etc, I was willing to walk away but then between Scott from Shiels Carindale and Rachel made magic happen and I ended up with some very nice jewellery again. So thank you Rachel and IVAA for your excellent customer care
The experience from beginning to attend has been first class. Veronica was the person I dealt with and she was informative, on top of hergame, prompt and patient. It has been a pleasurable experience during a stressful time. I rarely rate a service at the top but do not hesitate to rate then a 5.
Great support in a difficult time.
I felt completely supported by this company when my jewellery was stolen both on the phone and by email as my claim progressed. I also learned a great deal about how to keep better record of my possessions for future reference through the process. Thank you!
A positive and Pleasing Outcome
Having a life time of my valuable & sentimental jewellery stolen was very upsetting but the efficiency with which my claim has occurred is both surprising and most satisfying. Thank you IVAA and Amy for your efficient and greatly appreciated work in what was a negative situation being turned into a pleasing and positive outcome.
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
Matthew M.IVAA Jewellery Claim Management
Hi Jonno, it depends on which insurer you are with. If you email us at firstname.lastname@example.org I will be able to look into your file.
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
Matthew M.IVAA Jewellery Claim Management
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? email@example.com
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