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From start to finish my experience with IVAA has been excellent. Everything was so easily done and no headaches. Thanks again!!
great team to deal with
Yuliya is a great to deal with, she kept me updated and dealt with all the question i had up front and honest
Great process and service
Veronica helped me with a lost item claim. It was quite different and so much better, than I expected, as you kind of expect grumpy official service from an insurance or claims service. I was kept up to date as to the stage of process. They seemed very thorough, asked relevant questions and processed this. I liked the way I can replace the item as well. All seems fair and quick. Veronica wrote nice emails and even called me, so she seemed like a friendly face for IVAA and a real person.
This gets my recommendation
Thanks I might even send a pic of the replacement
The efficiency, the super fast execution of my claim, the continuous progress reports I received, the curteousy, the bright and cheery conversations - these all contribute to my utmost satisfaction and I have no hesitation in recommending your company and in particular your staff to anyone who is looking for good and thorough service.
Exceptional customer service
Amy at IVAA handled my jewellery claim with NRMA after a burglary at my home. Amy was pleasant and friendly and I can not fault the service, the process was so easy, I was kept up to date and help was available whenever I needed it. Something that could have been incredibly stressful and time consuming was just the opposite- pleasant, fast and easy!
My aunt was insured with HBF who she contacted after a burglary, so when contact began with IVAA she was a little confused about the insurance process and how IVAA fitted into it. I had never heard of them before but could not fault their efficiency. Andrew dealt with the claim extremely efficiently and has been exceptionally patient. We were kept informed of each stage of the process, and on occasion if Andrew was not free, other advisers stepped in to help seamlessly. One in particular (Amy) gave my aunt the exact information she needed ...to get her head around replacing jewellery at a time in her life when she really just wanted the monetary value (being almost 80). Overall it's been a well communicated, efficient, hassle free claim settlement with excellent customer service from 'real' people at the end of a phone who really seemed to know what they were talking about! Can highly recommend.
Best Experience Ever
Andrew was very supportive of me and very professional at all times. He organised everything so quickly and I knew exactly what was happening at all times. I had never heard of IVAA before and like so many others I would recommend them to anyone.
I was very reluctant to make a claim as its not something I like to do. I am always hoping that I will find my jewellery but this hope is fading fast.
Thank you for you support Andrew
Excellent, professional and prompt service
Veronica was a pleasure to deal with, extremely efficient, helpful and professional throughout the process. If it weren't for her persistent follow-up and reminders, I'd still be trying to collate my info for the claim. Highly recommend the service and Veronica as a consultant.
Brilliant Service and very professionl
I have been dealing with Donna for a few weeks, she is an amazing person/employee and an asset to IVAA. She has dealt with me and my claim and never once did she make me feel uncomfortable. She acted on my behalf in a professional manner. I would recommend Donna to anyone especially to my Insurance Company.
Donna at IVAA was absolutely wonderful and so helpful especially when I received appalling customer service from a particular jeweler I was sent to. She took the time to listen to my story to provide feedback.
Fantastic Customer Service!!
IVAA, and in particular Joy, were personable, professional and very knowledgable and dealt with my claim very quickly. They kept me updated on every step of the process and were an absolute delight to deal with. I cannot recommend them highly enough!
These guys were great, they kept in contact and made the whole procces easy.
It made a nice change to deal with such efficant people.
IVAA were terrific to deal with. I lost/had stolen an expensive bracelet I had worn for 19 years and was distraught regarding the loss of it. I took ages to find a replacement & they were very patient! Yuliah and Amy were very sympathetic, they even seemed to know about the type of bracelet and that I would be hard-pressed to find anything suitable for replacement. Wonderful empathy! Thanks so much.
I somehow/somewhere lost my wedding bands. I contacted my insurer at 1pm, IVAA contacted my jeweller by 2pm then me by 4pm same day. The speed with which this claim was finalised was exceptional. I would certainly recommend IVAA to any prospective client. They were knowledgeable, friendly and most helpful.
I lost the diamond from my engagement ring. IVAA made a stressful situation hassle-free and handled everything professionally and promptly. I would recommend them to anybody given my own personal dealings with them.
I am very happy with ivaa. In the starting I was confused what going on. But they are efficient with their work. They gave me time to time updates. They are very quick in claims. Veronica and Donna they have best customer service skill I ever had in my whole life. I thankful to them to make my claim easy and safe.
Well informed all round
Knew what was going on throughout the process. I felt like a person and not a number
They spoke to me in a language I understood and gave me choices so I felt I had a say in
Excellent service - Communication the key!
I was kept well informed throughout the entire process. Cannot fault the service received from IVAA and Claim Specialist, Veronica.
I made a claim for an engagement ring. I was very pleased with the customer service and the speed my claim was processed. I found the process of making the claim easy. The claims team were very efficient and were constantly in contact with me advising me where my claim was at and what to do next.
Going through the claim and follow up with regular updates was easy and very professional.
I'd thoroughly recommend IVAA and they made the process of dealing with the unpleasantness of a burglary easier.
Service was second to none, regular updates were provided on the status of the claim, both of those are somewhat of a rarity these days. A very professional and slick run operation.
I have had excellent service from [name removed] and [name removed]. Timely, informative and every courtesy extended to me during this process. I have no hesitation recommending these staff members and the company. It's wonderful to experience excellence in customer service.
Good customer service experience with IVAA
The customer service I received from IVAA was great and I was pleased with the outcome that my claims specialist reached for me. She was extremely knowledgeable and was so helpful with jewellery descriptions in order to get the best quote possible.
Claims specialist was on the ball, polite, friendly & very helpful
no chasing or being ignored for days, yay!
Would recommend to anyone / any business 10/10
From the time they received my claim to conclusion was only about a week and they were in contact with updates every step of the way. Great service
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