Unresponsive and rude
I did not have a good experience with this company or Claims Officer. I found her rude and she made me feel like I was an inconvenience. My claim is still ongoing.
Several months ago I lost a diamond engagement ring, 2 wedding bands, long gold chain, fancy gold/diamond cross, diamond & pink sapphire dress ring and a tourmaline dress ring... and unfortunately IVAA use a no so reputable jeweler who is known in the area for discounting items for IVAA to attempt to obtain the business. I have had numerous heated phone calls with both IVAA and Westpac to no avail. They cannot see how the jeweler undercuts everyone else to obtain the business. I have asked 4 other jewelers who state that they cannot replace the...se items for the Dollar amount that this jeweler provided. They say they will loose money. He himself told me he has an association with IVAA to give them cheap quotes. Im currently in the process to make formal complaints to the Ombudsman regarding this behaviour.
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? firstname.lastname@example.org
Get an answer from our members and IVAA Jewellery Claim Management representatives
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