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IVAA Jewellery Claim Management

IVAA Jewellery Claim Management

4.9 from 163 reviews · View Statistics

Reviews

4.9

163 reviews
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    3.8 (6)
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Flexible, empathetic and patient especially in these Covid times.

published

The process has been long but not IVAA's fault. Chrissy was understanding, thorough and prompt to get back to me; she resolved any problems or confusions when I was upset. I was grateful.

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A.

A.Perth, WA

  • 2 reviews

Unresponsive and rude

published

I did not have a good experience with this company or Claims Officer. I found her rude and she made me feel like I was an inconvenience. My claim is still ongoing.

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Incentivised ReviewNo
1 comment
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
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Billie B.

Billie B.Sydney, NSW

  • 3 reviews

Insurance Claim

published

Problems were caused by my original contact with my insurer's claim department when I was given the incorrect information. Veronica put up with my frustrations and answered my emails promptly and efficiently. I would recommend them

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kittykat65

kittykat65sydney

  • 4 reviews
  • 5 likes

Quick service - during a stressful insurance claim

published

Happy with the IVAA Jewellery Claim Management, they have sorted and finalised my claim for the jewellery portion of my insurance claim. This is such good service, as I am still waiting for my insurance company to make contact with me in regard to all my other household items. What was a stressful situation has been made a lot more bearable thanks to their prompt service. Good job Donna!

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BC01

BC01East ivanhoe

  • 2 reviews
  • 1 like

IVAA SETTLEMENT

published

Hi , I’m just wondering why is there an option for “cash setttlement” on the page where I had to describe verify my stolen item but when I spoke to the girl that I was dealing with she told me there isn’t an option for cash settlement?

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Memories saved

published

I was devastated that I lost a very personal and valuable piece of jewellery. IVAA smoothed the pathway with replacement insurance and I am thrilled to have my chosen jeweller remaking my treasure.

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Frank

FrankSydney, NSW

Lost wedding ring

published

IVAA together with Angela were most helpful and efficient in processing my claim. I thank them. The had been on my finger for the last 48 years until it had to be removed after an accident.

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Helen

HelenBrisbane

Jewellery

published

I found the overall experience to be professional and executed well by Andrew. As we had been robbed recently and felt quite disillusioned, it was lovely to be treated like a valued customer.

1 comment
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Helen,

Thanks for the kind words and feedback. I have forwarded your comments to our team and thanked Andrew in particular for his efforts.

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Too trustworthy

published
1 comment
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
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Evy

EvyWollongong

  • 2 reviews

Lost Jewellery

published
9 comments
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
Evy
Evy
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
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Questions & Answers

Dee

Deeasked

If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.

5 answers
Rodney
Rodney

Veronica Gearing was very professional

Dee
Dee

ThNk you.

Dee
Dee

Hi Rodney. Thank you. I will look her up. I have lost my engagement ring and no matter how I try to describe the diamond on the shoulders which were very unique, this officer is not satisfied.

Jonno

Jonnoasked

Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?

2 answers
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.

Jonno
Jonno

Thanks Matthew. I’ll email.

GAYA

GAYAasked

hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss

1 answer
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? clientsupport@ivaa.com.au

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