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Damaged jewellery claim
Unbelievable customer service. Simple communication re my claim for my engagement ring which went down the waste master! All emails were well written with clear instructions as to what was happening. Our claim contact Chrissie was amazing, with the result that my claim went through very smoothly without any hassles. Thankyou Chrissie, you are a gem X
Our customer service contact Lucy was very professional, compassionate and very efficient. Her service made the whole experience so easy, even though money can’t replace what has been stolen. Thank you Lucy.
IVAA- Service and Professionalism
Veronica at IVAA was so professional in the manner that she dealt with our claim. We were robbed and every room was left in shambles, it was DEVASTATING. However, Veronica understand our stress and was understanding of the fact that we were stressed and didn’t know the procedure. I knew if I flicked her an email with a question or request that I would get one back in a timely manner. Veronica accurately verified the costs of our stolen jewellery and other stolen items and organised credits or other solutions for every class of item with various suppliers.
IVAA really took care of me by ensuring their staff were professional, well trained and brilliant at interpersonal communication and empathy.
Thanks Veronica and IVAA.
The whole process went smoothly without any hiccups. Although I am eternally upset by my hospital losing my wedding ring, I can at least have the nearest thing thanks to Yuliya and her team! Thank you x
After the drama comes some light
Although we would have preferred the stolen watch to just be replaced, the insurer couldn't find a watch that was within our nominated cover. So we received these vouchers. It was strange looking for something to spend the money on, although that was not the insurer or IVAA fault. We did eventually spend the entire amount with 3 new jewellery pieces. Off course we spent more than the allocation but never mind. IVAA were wonderful providing a huge number of jewellery store options nearby and continued to prompt us as we took so long to decide what to buy. They were always helpful and responsive. Thanks Veronica
Yuliya and her team were amazing. We struggled to find a jeweller who was reliable so this has taken a while to finalise but throughout the whole process Yuliya kept checking in with us (without being pushy or overbearing) and was always offering to help in any way she could. Thank you Yuliya, I wish every claims officer was as outstanding as you.
Very helpful and quick. Very reliable and friendly team. I Would be really happy to have to use them again. Have me the option to use anybody I wanted to.
Flexible, empathetic and patient especially in these Covid times.
The process has been long but not IVAA's fault. Chrissy was understanding, thorough and prompt to get back to me; she resolved any problems or confusions when I was upset. I was grateful.
IVAA went way above what I expected with processing my claim. Angela resolved a very stressful situation when I lost my rings and achieved the perfect outcome for the replacement of them. The customer service was next to none and her cheerful, sympathetic attitude and help are outstanding. I am so grateful and thankful for her caring and personalised help. It is so unusual to be treated with such empathy and consideration in today's society. Thank you over and over.
Kind, considerate, knowledgeable and efficient!! Is steal her to work for us in a heartbeat!
When you loose something that is deeply personal. In my case a ring, having someone at the other end of the phone who says ‘it’s going to be ok, we are going to fix this’. Danni went WAY above what I would expect good customer service to be, I felt heard, I felt comfortable, and I felt complete trust in Danni. She’s been so considerate, and has (I feel) fought for me, to get the best possible outcome. She’s been so kind and caring. It’s unusual to get a customer service person care about the best possible outcome, and I honestly felt she did. ...Highly recommended, a great company to deal with who is with you every step of the way. I am so grateful! Thank you again!! She gave the service that we ‘used to get’ where the customer comes first. You can tell this is genuine - I never fill out feedback!!!
The work of the whole team was fantastic
Donna did a great job keeping us updated with our claim during the entire time of the process
Would highly recommend your company to others
IVVA had great customer service.
They were in constant contact with me and easy to work with to achieve the best outcome for me.. Highly recommend them for claims !
Absolutely pleased with the result
Very happy with the promptness and communication between the Claims Specialist and myself .The service was fantastic and the end result was very pleasing as the claim was processed and the result was forwarded to me .
Excellent customer service representative. Very attentive and helpful.
My claim was processed quickly and efficiently. The service was outstanding.
All of my queries and concerns about the claim were addressed in a timely manner.
I recommend IVAA Jewellery Claim Management without a doubt.
Unresponsive and rude
I did not have a good experience with this company or Claims Officer. I found her rude and she made me feel like I was an inconvenience. My claim is still ongoing.
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? firstname.lastname@example.org
Get an answer from our members and IVAA Jewellery Claim Management representatives
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